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Icon Global Pvt. Ltd

Job Details:<ul><li>Job Title: Customer Retention Specialist (U.S Market)</li><li>Company: Icon Global (Private) Limited</li><li>Location: Phase II Ext, D.H.A, Karachi</li><li>Shift: 5:00 PM &ndash; 2:00 AM</li><li>Employment Type: Full-time (on-site)</li></ul>Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities<ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul>What We Offer<ul><li>Provident Fund Support</li><li>Medical &amp; Life Insurance</li><li>Commission</li><li>Annual Bonus</li><li>Attendance Bonus</li><li>Paid Leaves</li><li>Leave Encashment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working the night shift (5:00 PM &ndash; 2:00 AM)?</li><li>Have you worked with international clients, specifically in the US market?</li><li>Are you comfortable handling customer inquiries across phone, email, and chat channels?</li><li>Do you have experience in upselling or cross-selling products/services to existing customers?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Retention: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Retention Specialist (U.S Market)

Job Details:<ul><li>Job Title: Business Development Executive (U.S Market)</li><li>Company: Icon Global (Private) Limited</li><li>Location: Phase II Ext, D.H.A, Karachi</li><li>Shift: 5:00 PM &ndash; 2:00 AM</li><li>Employment Type: Full-time (on-site)</li></ul>About the RoleWe are seeking motivated and results-driven professionals to join our team as Business Development Executive for the hotel textile industry. This role is ideal for individuals who thrive in a fast-paced sales environment and are eager to work with international clients, particularly within the US hospitality sector.Key Responsibilities<ul><li>Develop and manage B2B relationships with hotels, resorts, hospitality groups, and textile buyers in the US market.</li><li>Connect with purchasing managers, procurement heads, and key decision-makers to drive business opportunities.</li><li>Promote and sell hotel textile products, including linens, towels, bedding, and related solutions.</li><li>Generate leads through cold calling, email outreach, and other prospecting methods.</li><li>Maintain a strong sales pipeline and consistently meet revenue targets.</li><li>Accurately record sales activities and client interactions using CRM tools and Microsoft Office.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>2+ years of outbound B2B or international sales experience.</li><li>Strong communication and negotiation skills.</li><li>Ability to work in a night shift (US hours) environment.</li><li>Self-motivated with a results-oriented mindset.</li><li>Proficiency in CRM systems (Zoho CRM is a plus) and MS Office.</li></ul>What We Offer<ul><li>Provident Fund Support</li><li>Medical &amp; Life Insurance</li><li>Commission</li><li>Annual Bonus</li><li>Attendance Bonus</li><li>Paid Leaves</li><li>Leave Encashment</li></ul>Ability to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have experience with cold calling and outbound sales?</li><li>Are you comfortable working the night shift (5:00 PM &ndash; 2:00 AM)?</li><li>Have you worked with international clients, specifically in the US market?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>International Sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Business Development Executive (U.S Market)

About Icon Global (Private) LimitedIcon Global (Private) Limited is a growing organization working in the hotel textile industry, supplying premium-quality linens, towels, bedding, and hospitality textile solutions to international clients, primarily in the United States.We are currently hiring motivated and target-driven professionals to join our International Sales Team (US Market &ndash; Night Shift) at our DHA Phase II office, Karachi.Role OverviewAs an International Sales Executive, you will be responsible for generating and managing B2B sales opportunities with hotels, resorts, and hospitality buyers in the US market. This is a high-performance outbound sales role requiring strong communication, persistence, and closing skills.Key Responsibilities<ul><li>Develop and manage B2B relationships with hotels, resorts, and hospitality procurement teams in the US</li><li>Reach out to purchasing managers, procurement heads, and decision-makers</li><li>Generate qualified leads through cold calling, email outreach, and LinkedIn prospecting</li><li>Present and sell hotel textile products (linens, towels, bedding, and related solutions)</li><li>Maintain a strong sales pipeline and achieve monthly revenue targets</li><li>Record all activities and client interactions in CRM (Zoho CRM preferred)</li><li>Coordinate with internal teams for order processing and client servicing</li></ul>Job Details<ul><li>Job Title: International Sales Executive (B2B &ndash; US Market)</li><li>Location: Phase II Ext, DHA Karachi (On-site)</li><li>Shift Timing: 5:00 PM &ndash; 2:00 AM (US Time Zone)</li><li>Employment Type: Full-time</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred)</li><li>2+ years of experience in outbound sales / B2B / international sales / call center sales</li><li>Strong English communication &amp; negotiation skills</li><li>Comfortable working night shift (US market hours)</li><li>Target-driven, self-motivated, and performance-oriented</li><li>Experience with CRM tools (Zoho CRM is a plus)</li><li>MS Office proficiency</li></ul>What We Offer<ul><li>Provident Fund Support</li><li>Medical &amp; Life Insurance</li><li>Annual Bonus</li><li>Attendance Bonus</li><li>Paid Leaves</li><li>Leave Encashment</li><li>Career growth in international sales domain</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in outbound sales or B2B sales?</li><li>Are you comfortable working in a night shift (5:00 PM &ndash; 2:00 AM)?</li><li>Have you ever worked in international sales, call center sales, or dealt with foreign clients?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

International Sales Executive – B2B (US Hospitality | Night Shift | DHA Karachi)

Location: DHA Phase 2 Extension, KarachiTimings: 2 PM - 11 PM (Monday - Friday)Job Type: Full-Time (Onsite)Responsibilities:<ul><li>Produce high-quality, engaging content for blogs, web pages, and articles.</li><li>Maintain a consistent output of at least 2,500 words per day.</li><li>Implement SEO best practices, including keyword integration, metadata, and proper formatting.</li><li>Collaborate effectively with content managers, designers, and marketing teams.</li><li>Conduct thorough research to ensure all content is accurate, credible, and informative.</li><li>Ensure consistency in tone, voice, and grammar across all written materials.</li></ul>Requirements:<ul><li>Proven writing skills with strong command of English grammar and vocabulary.</li><li>Familiarity with SEO fundamentals and content optimization tools.</li><li>Detail-oriented, self-motivated, and capable of meeting deadlines consistently.</li><li>We encourage original, human-written content to maintain authenticity and quality.</li><li>A Bachelor&rsquo;s degree in English, Communications, or a related field is preferred but not mandatory.</li></ul>Benefits:<ul><li>Medical Insurance</li><li>Paid Leaves</li><li>Leave Encashment</li><li>Annual Bonus</li><li>Provident Fund</li></ul>Job Type: Full-timeWork Location: In person

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Join Icon Global Pvt. Ltd and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Icon Global Pvt. Ltd

About Company

Customer Retention Specialist (U.S Market)

Business Development Executive (U.S Market)

International Sales Executive – B2B (US Hospitality | Night Shift | DHA Karachi)

Content Writer