Qureos Mentor

Icon Group of Companies

Icon Global (Private) Limited is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities: Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business. Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism. Identify at-risk customers through behavioral insights and implement tailored retention strategies. Promote additional products and services through upselling and cross-selling initiatives. Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous). Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.Qualifications:Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline. 2+ years of proven experience in customer retention, client management, or customer service. Strong interpersonal, negotiation, and conflict-resolution skills. Proficiency with CRM tools (Zoho CRM preferred).Timings: 5 PM - 2 AM (Monday - Friday) Location: DHA Phase 2, Extension. Job Type: Full-time (On-site) Position Salary: Market CompetitiveOther Perks &amp; Benefits:Medical Insurance Provident Fund Paid Leaves Leaves Encashment Annual BonusNo. of positions available: 05Apply now: Send your resume to hr@icon.com.pk with the subject line &ldquo;Application for Customer Retention Executive&rdquo;Job Type: Full-timeWork Location: In person

Customer Retention Executive

B2B Client Acquisition Executive &ndash; Hospitality Textiles (U.S. Hotels)Icon Global (Private) Limited is hiring a proactive B2B Client Acquisition Executive to grow our USA hotel customer network by selling high-quality hospitality textile products.What you&rsquo;ll do: Acquire clients: Hotels, motel chains, resorts, and hospitality groups across the USA Sell bulk hotel textile essentials Manage relationships with purchasing, procurement, and hotel management teams Create proposals, share quotations, negotiate pricing, and close large B2B orders Ensure smooth delivery by coordinating with internal operations Hit monthly and quarterly sales targetsWho we&rsquo;re looking for: Excellent command of English (spoken &amp; written) for effective communication with U.S. hotel clients Experience in B2B Client Acquisition Executive (textiles, hospitality supplies, or hotel sourcing is a plus) Strong negotiation, communication &amp; client management skills Growth-driven, self-motivated, and target focusedLocation: Phase 2 Extension, DHA, Karachi, Pakistan Job Type: Full-time (On-site) Position Timing: 06:00 PM &ndash; 03:00 AM Salary: Basic+ Uncapped CommissionOther Perks &amp; Benefits: Medical Insurance Provident Fund Paid Leaves Leaves Encashment Annual BonusNo. of positions available: 05Apply now: Send your resume to hr@icon.com.pk or zobia@icon.com.pk with the subject line &ldquo;Application for Client Acquisition Executive &rdquo;Job Type: Full-timeWork Location: In person

Client Acquisition Executive- Evening Shift

Join Icon Group of Companies and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Icon Group of Companies

About Company

Customer Retention Executive

Client Acquisition Executive- Evening Shift