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Icon Group of Companies

Customer Retention ExecutiveCompany: ICON Global (Private) Limited Location: DHA Phase II Extension, Karachi Shift: 5:00 PM &ndash; 2:00 AM (Monday &ndash; Friday) Employment Type: Full-Time | OnsiteAbout the RoleICON Global (Private) Limited is looking for a proactive and customer-focused Customer Retention Executive to strengthen long-term relationships with our international hospitality clients.In this role, you will be responsible for maintaining existing customer accounts, encouraging repeat business, identifying growth opportunities, and delivering an exceptional customer experience. You will work closely with hotels, resorts, and hospitality businesses to ensure their ongoing requirements for hotel linen and hospitality products are met efficiently.Key Responsibilities<ul><li>Build and maintain strong relationships with existing international clients.</li><li>Ensure high levels of customer satisfaction through timely communication and effective account management.</li><li>Encourage repeat business by understanding customer requirements and maintaining regular follow-ups.</li><li>Identify opportunities to introduce additional products and increase account value through upselling and cross-selling.</li><li>Respond to customer inquiries via phone, email, and CRM while providing prompt and professional support.</li><li>Coordinate with internal departments, including Operations, Production, and Logistics, to ensure smooth order processing and delivery.</li><li>Resolve customer concerns efficiently while maintaining positive client relationships.</li><li>Keep CRM records updated with customer interactions, orders, and follow-up activities.</li><li>Monitor account performance and contribute towards achieving departmental revenue goals.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, or a related field (preferred).</li><li>Minimum 2 years of experience in Customer Retention, Account Management, International Sales, Business Development, or Customer Success.</li><li>Experience working with international B2B clients; hospitality industry experience is an advantage.</li><li>Excellent verbal and written English communication skills.</li><li>Strong interpersonal, negotiation, and relationship management abilities.</li><li>Experience using CRM systems (Zoho CRM is a plus).</li><li>Self-driven, customer-oriented, and capable of managing multiple client accounts.</li><li>Comfortable working night shifts aligned with U.S. business hours.</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Annual Bonus</li><li>Medical &amp; Life Insurance</li><li>Provident Fund</li><li>Paid Leaves</li><li>Leave Encashment</li><li>Career Growth &amp; Development Opportunities</li></ul>Job Type: Full-timeWork Location: In person

Customer Retention Executive

Icon Global (Private) Limited is looking for a talented and creative Content Writer to join our growing team. You will be responsible for creating engaging and informative content for various platforms, including our website, blog, social media, and marketing materials.Responsibilities:<ul><li>Write high-quality, original, and engaging content across various formats, including articles, blog posts, website copy, social media posts, email newsletters, and more.</li><li>Research and gather information on assigned topics.</li><li>Optimize content for SEO and target keywords.</li><li>Ensure all content is consistent with brand voice and style guidelines.</li><li>Collaborate with the marketing team to develop and execute content strategies.</li><li>Brainstorm and pitch content ideas.</li><li>Identify content gaps and opportunities for improvement.</li><li>Proofread and edit content for accuracy and clarity.</li><li>Collaborate with designers and developers to ensure seamless content integration.</li><li>Assist with other marketing and communications tasks as needed.</li></ul>Qualifications:<ul><li>Bachelor's degree in English, Communications, or a related field.</li><li>At least 1 year of experience as a content writer or similar role.</li><li>Strong writing and editing skills with a keen eye for detail.</li><li>Ability to adapt writing style to different audiences and platforms.</li><li>Proven ability to work independently and meet deadlines.</li></ul>Job Timing: 02:00 PM-11:00 PMLocation: DHA Phase 2 Extension, Karachi.Job type: Full time (On-site)Other Perks &amp; Benefits:<ul><li>Provident Fund</li><li>Medical Insurance</li><li>Group life Insurance</li><li>Paid leaves</li><li>Leave Encashment</li><li>Annual Bonus</li></ul>To Apply: Please submit your resume to zobia@icon.com.pkJob Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working onsite in the afternoon shift?</li></ul>Work Location: In person

Content Writer-Afternoon Shift

Join Icon Group of Companies and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Customer Retention Executive

Content Writer-Afternoon Shift