Qureos Mentor

Ideatek Telcom LLC

<div>Description:

Are you a tech-minded problem solver looking to break into IT&mdash;or take the next step? Do you enjoy helping others, solving support issues, and being the go-to person for systems, onboarding, and process improvements?
IdeaTek is looking for an IT Desktop Support Analyst who&rsquo;s ready to dive in, take ownership, and grow with us. This is a great role for someone early in their IT career&mdash;especially if you're transitioning from another field, have tech spunk, and want to get your foot in the door. You&rsquo;ll manage tier 1 support, onboard new employees, and help improve processes for our hybrid workforce.
We&rsquo;re growing fast, and this role exists because our team is beyond capacity. If you're reliable, calm under pressure, and excited about technology&mdash;we want to hear from you.
A Day in the Life
You&rsquo;ll start your day by reviewing the internal IT ticket queue, prioritizing requests, and onboarding any new hires. You&rsquo;ll be the front line for fast, friendly internal tech support. You might work on a side project to clean up process documentation or shadow a teammate to build your networking knowledge. Every day is a chance to grow.
What You&rsquo;ll Do
Key responsibilities include:<ul><li>
Manage new hire onboarding, including account setup, system access, and equipment preparation</li><li>
Create and maintain user accounts, permissions, and access controls in accordance with company policies</li><li>
Set up, configure, and support systems, software applications, and routine upgrades</li><li>
Provide first-line (Tier 1) troubleshooting and support through the IT ticketing system</li><li>
Maintain and manage the IT support queue, tracking issues through resolution</li><li>
Document and update standard operating procedures to ensure consistency and scalability</li><li>
Assist with hardware, software, and infrastructure changes across the organization</li><li>
Collaborate with team members and internal customers while supporting IT process improvements and small projects</li></ul>
What Will Help You Stand Out
Preferred Qualifications:<ul><li>
College degree in IT, computer science, or a related field</li><li>
Ability to calmly listen and resolve internal IT issues for our employees</li><li>
Positive mindset with a sense of urgency and follow-through</li><li>
Interest in networking, systems, or security concepts</li></ul>
Desired Attributes
Beyond the qualifications, these attributes are what make someone a great fit for our team:<ul><li>
Empathetic, helpful, and great with people&mdash;even when they're frustrated</li><li>
Enjoys solving problems and learning new technologies</li><li>
Detail-oriented with a sense of urgency and follow-through</li><li>
Proactive and self-motivated with a desire to contribute</li><li>
Strong sense of ownership&mdash;takes initiative and sees tasks through to the end</li></ul>
Why Join IdeaTek?
IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities.
We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.
A few of the key ways we strive to make employees feel valued include:<ul><li>
Competitive pay + bonus potential</li><li>
Medical, dental, vision, life, and 401k with match</li><li>
Free coaching/counseling for employees &amp; families</li><li>
Free internet service (if available in your area) or internet reimbursement</li><li>
Tuition reimbursement for personal and professional growth</li><li>
Community engagement opportunities</li><li>
Culture that values results, effort, and integrity</li></ul>
Our Core Values<ul><li>
We are Trustworthy &ndash; We build confidence through transparency, follow-through, and dependability.</li><li>
We count on Big Thinkers &ndash; We don&rsquo;t just imagine the future&mdash;we create it with bold, actionable ideas.</li><li>
We have a Resilient Spirit &ndash; We embrace challenges, bounce back from setbacks, and keep striving for more.</li><li>
We stand on Belief &ndash; We believe everyone deserves access to technology that helps them learn, grow, and thrive.</li><li>
We foster Connectedness &ndash; Our work goes beyond broadband&mdash;we build real connections within our team and our communities.</li><li>
We drive Innovation &ndash; We're always looking for ways to improve and redefine what&rsquo;s possible.</li></ul>
Ready to Apply?
If you're excited to join a team that supports real people, builds meaningful technology, and solves problems that matter&mdash;apply today!
Requirements:

What We&rsquo;re Looking For
To be considered for this role, you'll need the following required qualifications:<ul><li>
A minimum of 1 year IT support experience</li><li>
Excellent interpersonal and communication skills&mdash;calm, clear, and customer-first</li><li>
Strong problem-solving abilities and the drive to take initiative</li><li>
Comfortable navigating systems and tools with a curiosity to learn more</li><li>
Based in or near Hutchinson/Buhler, KS with ability to travel locally as needed</li></ul></div>

IT Desktop Support Analyst

Join Ideatek Telcom LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ideatek Telcom LLC

ABOUT_COMPANY

IT Desktop Support Analyst