Qureos Mentor

Ides Canada Inc.

Position OverviewThe Service Manager will play an essential role in the day-to-day technical and client-facing operations of our Scentroid Middle East operations. This role combines leadership, fieldwork, sales support, and technical service delivery across the region. As a cornerstone of the customer experience, the Service Manager will lead technician coordination, conduct site visits, support laboratory functions, and act as a liaison between clients and internal teams.This position is ideal for a dynamic professional with strong technical acumen, a customer focused mindset, and the ability to manage multiple responsibilities in a fast-paced, high-growth environment.Key Responsibilities1. Technical Service Management<ul><li>Perform on-site installations, calibrations, maintenance, and troubleshooting of Scentroid&rsquo;s air quality and odor monitoring systems.</li><li>Manage fieldwork logistics, ensuring high service quality and compliance with EN13725 and other applicable standards.</li><li>Provide technical reports and documentation following field service activities.</li></ul>2. Workforce Coordination<ul><li>Organize and assign tasks to the technician team (2&ndash;4 technicians depending on phase).</li><li>Plan resources effectively to meet customer commitments and optimize service efficiency.</li><li>Ensure technicians receive regular training and stay current with Scentroid protocols and technologies.</li></ul>3. Sales and Client Engagement<ul><li>Support the sales team during customer consultations, providing technical insights and solution recommendations.</li><li>Attend customer meetings and site assessments with the Branch Manager or Sales Representatives.</li><li>Provide pre-sales technical input and help configure solutions tailored to client needs.</li></ul>4. Laboratory Support<ul><li>Supervise or assist with the operations of the EN13725-certified odor laboratory, including sample preparation and instrument validation.</li><li>Collaborate with Scentroid Canada&rsquo;s Remote Odor Consultant for specialized odor analysis.</li><li>Uphold quality assurance processes and ensure lab work complies with international standards.</li></ul>5. Training and Knowledge Transfer<ul><li>Train clients and distributors on equipment usage, maintenance, and software platforms such as SIMS3.</li><li>Conduct workshops or assist in delivering certified training programs to municipalities and regulators.</li></ul>6. Continuous Improvement and Reporting<ul><li>Monitor service KPIs, such as client satisfaction, service turnaround time, and first-time fix rate.</li><li>Identify process improvements and recommend new tools or workflows.</li><li>Submit service and performance reports to the Branch Manager on a monthly basis.</li></ul>Key QualificationsEducation<ul><li>Bachelor&rsquo;s degree in Environmental Science, Mechanical Engineering, Instrumentation, or related technical field.</li></ul>Experience<ul><li>Minimum 5 years of experience in environmental services, field instrumentation, or industrial monitoring.</li><li>At least 2 years in a team leadership or service coordination role.</li><li>Experience with air quality or odor monitoring systems is a strong advantage.</li></ul>Skills<ul><li>Strong technical knowledge of environmental monitoring equipment.</li><li>Excellent organizational and leadership capabilities.</li><li>Outstanding communication and customer service skills.</li><li>Proficiency with software-based monitoring platforms and Microsoft Office tools.</li><li>Working knowledge of EN13725 or ISO/IEC 17025 is preferred.</li></ul>Desirable Traits<ul><li>Multilingual ability (Arabic and English preferred).</li><li>Familiarity with GCC regulatory frameworks for environmental compliance.</li><li>Experience working in joint ventures or start-up environments in the Middle East.</li></ul>Compensation<ul><li>Competitive salary commensurate with experience.</li><li>Annual performance-based bonus.</li><li>Health insurance and travel allowances.</li><li>Opportunities for international training and professional development.</li></ul>Why Join Scentroid Middle East?Be part of a transformative venture at the forefront of environmental innovation. As Service Manager, you will contribute to regulatory advancement, sustainable practices, and regional leadership in odor and air quality solutions. Join a team driven by science, service, and sustainability.Job Types: Full-time, PermanentPay: AED8,000.00 - AED12,000.00 per monthWillingness to travel:<ul><li>75% (Preferred)</li></ul>

Technical Service Manager: Scentroid Middle East

Position OverviewScentroid is seeking a highly aggressive, KPI-driven sales professional to join our Middle East team. This is a field-focused role; you will be constantly visiting client sites, generating leads, and closing high-value deals.We want someone with a hunter mentality, unafraid to pursue new business aggressively while building relationships with top decision-makers in wastewater treatment, oil &amp; gas, landfill operations, and environmental sectors. Technical sales experience with industrial or environmental machinery is a strong advantage.Key Responsibilities<ul><li>Drive new business development through proactive prospecting, cold calls, networking, and site visits.</li><li>Consistently meet and exceed sales targets and KPIs.</li><li>Develop and execute territory-specific sales strategies to expand Scentroid&rsquo;s market share.</li><li>Conduct regular client site visits, frequent travel across the Middle East is mandatory.</li><li>Present technical solutions for air quality and odour monitoring, tailoring proposals to client needs.</li><li>Build long-term relationships with private, municipal, and government clients.</li><li>Work closely with technical and marketing teams to deliver client-specific presentations.</li><li>Maintain accurate records in Scentroid&rsquo;s CRM and provide detailed sales reports to management.</li></ul>Qualifications<ul><li>Proven record of hitting or exceeding sales targets in a competitive environment.</li><li>Experience selling technical or environmental monitoring equipment preferred.</li><li>Knowledge of regional industries: wastewater treatment, oil &amp; gas, environmental compliance, and landfill operations.</li><li>Willingness to travel extensively within the Middle East.</li><li>Strong negotiation, presentation, and relationship-building skills.</li><li>Ability to understand and explain complex technical products.</li><li>Bachelor&rsquo;s degree in Business, Engineering, Environmental Science, or related field preferred.</li></ul>Assets<ul><li>Arabic language skills and/or a strong network in regional industries.</li><li>Knowledge of Middle Eastern environmental regulations and compliance standards.</li><li>Experience with municipal/government procurement processes.</li><li>Knowledge of Tenders/Tender applications</li></ul>Compensation &amp; Benefits<ul><li>Uncapped commission structure: high performers can exceed the stated range.</li><li>Travel and expense coverage.</li><li>Opportunities for rapid career growth in a high-demand market.</li><li>Work with cutting-edge environmental technology impacting industries</li></ul>Who We AreScentroid is the world&rsquo;s leading manufacturer of Air Quality and Odour Monitoring equipment, exporting to over 42 countries. Our clients include Google, NASA, UC Berkeley, John Hopkins, Health Canada, and numerous government agencies.We design and manufacture all equipment in-house, with an obsession for innovation and a mission to advance environmental monitoring through state-of-the-art instrumentation.Learn more at www.scentroid.comJob Types: Full-time, PermanentExperience:<ul><li>sales: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic and English (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>

Middle East Sales Representative

Join Ides Canada Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ides Canada Inc.

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Technical Service Manager: Scentroid Middle East

Middle East Sales Representative