Qureos Mentor

IDEXX Laboratories

As a Supply Chain Packing and Shipping Specialist in IDEXX’s Memphis Distribution Center, you will work in our warehouse to pick, pack, load and ship products to national customers and distribution centers. You will ensure accuracy of documentation and shipments, troubleshoot and resolve issues as required while maintaining a clean, orderly and safe warehouse and environment.
 
Shift: 7:00am – 3:30pm, Monday – Friday
 
What You Can Expect in This Role: 
Work in a fast-paced environment with tight turnaround times
 
Be part of a collaborative team delivering excellent customer service
 
Prioritize tasks and manage multiple responsibilities simultaneously
 
Perform packing and shipping duties with precision and care
 
Operate equipment such as order pickers, forklifts, and pallet jacks (experience preferred but not required)
 
Use RF guns for inventory tracking and order fulfillment
 
Respond to emails and manage logistics communications efficiently
 
Maintain accurate records and manage shipping documentation using SAP
 
Engage in significant computer-based work—comfort with digital tools and email communication is essential
 
Pay close attention to detail—accuracy is absolutely critical in every aspect of this role, from documentation to order fulfillment
 
What You Need to Succeed: 
High School diploma or equivalent combination of education and experience required; Bachelor's degree in logistics or supply chain preferred
 
Exceptional attention to detail is a must—this role demands precision, consistency, and a strong commitment to quality
 
Strong proficiency with computers and email communication is critical
 
Strong written communication skills and ability to function effectively in a team environment
 
Distribution and forklift experience highly preferred
 
Experience with SAP, Microsoft Word, and Excel preferred
 
RF scanner experience is highly preferred
 
What You Can Expect From Us: 
An hourly rate target of $20/hour - $22/hour based on experience
 
Opportunity for annual cash bonus
 
Opportunity for performance based annual merit increase
 
Health / Dental / Vision Benefits Day - One
 
5% matching 401k
 
Generous PTO benefits
 
Additional benefits including but not limited to pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
 Why IDEXX?
 
We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us. We offer competitive compensation, incentives, and benefits. You’ll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers.
 
Let’s Pursue What Matters.
 
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
 
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
 We are happy to create an accommodating environment for you! In this role, you may be occasionally asked to perform physical activities such as standing for 2hr+, sitting, computer and phone use, extended reach, occasional lifting up to 70lb, and kneeling or bending. Specific vision requirements may include close range, color perception, depth perception, and ability to adjust focus.
 
#LI-VR1

Supply Chain Picking and Shipping Specialist (1st Shift)

IDEXX is seeking a passionate and experienced Product Operations Manager to champion service excellence across our Vello product team. In this role, you’ll be the operational backbone, driving how we plan, launch, and continuously improve our software offerings.
 
You’ll lead cross-functional coordination through pre-launch, launch, and post-launch phases, manage customer escalations with urgency and empathy, and partner closely with Product Managers to ensure they remain focused on roadmap delivery. Your work will directly enhance the quality, reliability, and impact of every release by ensuring our teams are aligned, our processes are efficient, and our customers are supported.
 
Our software business is undergoing a dynamic transformation. What began as tools supporting diagnostics has evolved into a platform that powers tens of thousands of veterinary practices and connects millions of pet owners to care. Software now sits at the heart of the veterinary workflow, and this role ensures that engine runs smoothly, with clear planning, responsive support, fast feedback loops, and consistent execution that elevates the customer experience.
 
In this role: 
As a Vello Product Operations Manager at IDEXX, you will lead the operational rhythm of the product team. You’ll ensure seamless execution of releases, manage customer escalation processes with a service-first mindset, and drive alignment across Product, Engineering, Support, Customer Success, and Documentation. Your goal: improve predictability, quality, and speed of delivery while enabling Product Managers to focus on innovation and roadmap execution.
 
Key Responsibilities
 Customer Escalation Management: Partner with Tier 2 Support to triage and resolve escalations, coordinate root cause analysis, and feed actionable insights back into product and service improvements.
 Cross-Functional Coordination: Orchestrate collaboration across Product, Support, Product Marketing and Documentation to ensure readiness and alignment for releases and portfolio milestones, partnering with Program Management counterparts.
 Release & Launch Readiness: Oversee release planning and execution, helping all teams stay aligned and ensuring deliverables are met to support a smooth rollout, and customer experience, partnering closely with your Product Marketing and Success counterparts.
 Process & Tooling Optimization: Standardize workflows, dashboards, and templates to improve visibility, efficiency, and responsiveness.
 
What you need to succeed: 
5+ years in Product Operations, Program Management, or a related role in a software environment.
 Strong cross-functional collaboration skills and the ability to influence without authority.
 Experience managing escalation processes and release operations with a focus on service excellence.
 Exceptional organizational and communication skills, with a customer-first mindset.
 
Why IDEXX?
 We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
 
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
 
Let’s pursue what matters together.
 IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
 
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Senior Product Operations Manager, Vello

Join IDEXX Laboratories and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IDEXX Laboratories

ABOUT_COMPANY

Supply Chain Picking and Shipping Specialist (1st Shift)

Senior Product Operations Manager, Vello