Urwah Admin

IEX Recreational Playground

Key Responsibilities:Shift Leadership &amp; Floor Management<ul><li>Conduct pre-shift (morning) and closing briefings to align team members with daily goals, updates, and SOP reminders (e.g. promotions, VIP guests, maintenance issues, hygiene checks).</li><li>Assign specific roles and responsibilities to staff, ensuring proper rotation and fair workload distribution.</li><li>Monitor floor conditions during the shift and proactively reallocate staff if traffic levels or priorities shift.</li><li>Lead by example by being actively present during peak hours and transitions.</li></ul>Staff Performance Monitoring &amp; Coaching<ul><li>Observe team members throughout the day to assess professional behavior, engagement, and task execution.</li><li>Provide on-the-spot coaching and feedback when performance issues arise (e.g. slow guest handling, weak upselling, inattentiveness).</li><li>Escalate serious concerns or disciplinary issues to the Operations Manager with clear context and documentation.</li><li>Recognize and encourage top-performing team members to boost morale and productivity.</li></ul><ul><li>Guest Interaction &amp; Issue Resolution</li><li>Act as the first point of escalation for guest complaints, feedback, or special requests.</li><li>Resolve real-time concerns efficiently and with empathy, keeping guest satisfaction at the core.</li><li>Report VIP visits or sensitive situations (e.g. guest injury, lost items) to the Operations Manager immediately.</li><li>Help the team recover service during delays, technical issues, or sudden crowding.</li></ul><ul><li>Operational, Safety &amp; Compliance Support</li><li>Support the execution of daily and weekly stock checks in your assigned zone (e.g. caf&eacute; stock, gallery props, merchandise).</li><li>Ensure your zone adheres to all safety and cleanliness standards (e.g. hazard signage, team hygiene, clear pathways).</li><li>Enforce compliance with UAE food safety, hygiene, and municipality regulations (e.g. staff hygiene checks, food storage procedures, temperature logs, waste segregation).</li><li>Conduct checklist reviews with the team (opening, closing, safety, hygiene) to ensure standards are consistently met.</li><li>Participate in regular safety drills, equipment checks, and operational readiness routines.</li><li>Maintain proper documentation, including hygiene records, cleaning checklists, and compliance logs, ready for audit.</li><li>Keep logs or handover notes updated for the next shift or department handover.</li></ul><ul><li>Scheduling &amp; Compliance</li><li>Support staff scheduling in line with UAE labor guidelines (e.g. maximum working hours, mandatory breaks, weekly days off).</li><li>Align roster planning with operational needs, peak hours, and forecasted visitor traffic.</li><li>Ensure adequate coverage across all functions without overburdening team members.</li><li>Assist the Assistant Operations Manager in monitoring attendance, punctuality, and leave requests.</li></ul><ul><li>Incident Reporting &amp; Escalation</li><li>Document all incidents (e.g. guest injury, staff accidents, technical failures, safety violations) using the standard reporting system.</li><li>Ensure reports are complete, accurate, and submitted promptly.</li><li>Trigger automated escalation of incident reports to the designated manager(s) and senior management via the communication system.</li><li>Follow up on pending incidents and corrective actions, ensuring accountability and timely resolution.</li></ul><ul><li>Operational Performance Contribution</li><li>Provide shift-level data, observations, and reports to assist with monthly operational performance reviews.</li><li>Highlight recurring issues, staff performance trends, and guest feedback to support management in analysis.</li><li>Recommend improvements to processes, staffing, or training based on recurring shift challenges.</li><li>Ensure all checklists, logs, and compliance documents are properly filed for inclusion in monthly audits and operational analysis.</li></ul>Job Type: Full-time

Operations Team Lead -Entertainment

About Uswoo-hoo! Children&rsquo;s Museum is a brand concept of IEX Recreational Playground L.L.C. woo-hoo! Is a state-of-the-art edutainment centre that offers children and their families the opportunity to learn through play. All galleries, and programs are designed specifically for children to explore their innate curiosities in a non-judgmental environment.Position SummaryWe are currently seeking a dedicated and detail-oriented Cleaner to join our team in Dubai, UAE. As a Cleaner, you will be responsible for maintaining a clean and organised environment for our guests and staff. The ideal candidate should have a strong work ethic, excellent attention to detail, and effective time management skills. If you are passionate about cleanliness and creating a welcoming atmosphere, we would love to hear from you.Responsibilities:&middot; Perform routine cleaning tasks such as dusting, sweeping, mopping, and vacuuming throughout the museum.&middot; Focus on high-touch surfaces like doorknobs, handrails, and interactive displays to reduce the risk of germ transmission.&middot; Clean and sanitize restrooms regularly, ensuring they are well-stocked with soap, paper towels, and toilet paper.&middot; Empty trash bins and replace liners, disposing of waste properly.&middot; Dust and wipe down exhibits, displays, and artifacts to maintain a clean and attractive appearance.&middot; Pay attention to floor care, ensuring floors are free of debris and spills.&middot; Clean and sanitize play areas and interactive spaces to provide a safe and enjoyable experience for children.&middot; Clean windows and glass surfaces for a clear view.&middot; Keep track of lost and found items, ensuring proper storage and prompt return to owners.&middot; Collaborate with other staff members to coordinate cleaning efforts and maintain a consistent level of cleanliness.&middot; Adhere to safety guidelines and protocols, reporting any maintenance issues or safety concerns.&middot; Interact with visitors in a friendly and approachable manner, providing assistance and information as needed.&middot; Assist in cleaning and preparing the museum for special events or activities.&middot; Be flexible and adaptable to changing cleaning priorities or tasks.&middot; Pay attention to detail to ensure all areas, including less visible spaces, are clean and well-maintained.&middot; Ensure all cleaning equipment and supplies are stored properly.&middot; Assist with laundry duties as needed.Preferred Candidate:<ul><li>Prior experience in housekeeping or cleaning roles preferred.</li><li>Be able to read, write and speak English.</li><li>Knowledge of cleaning products and techniques.</li><li>Ability to work independently and as part of a team.</li><li>Excellent time management skills.</li><li>Strong attention to detail.</li><li>Good communication and interpersonal skills.</li><li>Ability to handle multiple tasks and prioritize responsibilities.</li><li>Physical stamina and ability to lift heavy objects.</li><li>Flexibility to work weekends and holidays as needed.</li></ul>What we offer:<ul><li>Excellent working environment.</li><li>Substantial career progression.</li><li>Market competitive salary package based on experience.</li><li>Standard benefits as per the labor law.</li></ul>Skills<ul><li>Attention to detail</li><li>Time management</li><li>Communication skills</li><li>Ability to work independently.</li><li>Physical stamina.</li><li>Flexible &amp; hardworking.</li><li>Presentable and carry a positive attitude.</li><li>Ability to identify work that needs to be done and do it without being instructed to do so.</li></ul>Job Type: Full-timePay: AED2,000.00 per month

Cleaner

Join IEX Recreational Playground and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IEX Recreational Playground

ABOUT_COMPANY

Operations Team Lead -Entertainment

Cleaner