Urwah Admin

IEX Recreational Playground

Key Responsibilities:Shift Leadership &amp; Floor Management<ul><li>Conduct pre-shift (morning) and closing briefings to align team members with daily goals, updates, and SOP reminders (e.g. promotions, VIP guests, maintenance issues, hygiene checks).</li><li>Assign specific roles and responsibilities to staff, ensuring proper rotation and fair workload distribution.</li><li>Monitor floor conditions during the shift and proactively reallocate staff if traffic levels or priorities shift.</li><li>Lead by example by being actively present during peak hours and transitions.</li></ul>Staff Performance Monitoring &amp; Coaching<ul><li>Observe team members throughout the day to assess professional behavior, engagement, and task execution.</li><li>Provide on-the-spot coaching and feedback when performance issues arise (e.g. slow guest handling, weak upselling, inattentiveness).</li><li>Escalate serious concerns or disciplinary issues to the Operations Manager with clear context and documentation.</li><li>Recognize and encourage top-performing team members to boost morale and productivity.</li></ul><ul><li>Guest Interaction &amp; Issue Resolution</li><li>Act as the first point of escalation for guest complaints, feedback, or special requests.</li><li>Resolve real-time concerns efficiently and with empathy, keeping guest satisfaction at the core.</li><li>Report VIP visits or sensitive situations (e.g. guest injury, lost items) to the Operations Manager immediately.</li><li>Help the team recover service during delays, technical issues, or sudden crowding.</li></ul><ul><li>Operational, Safety &amp; Compliance Support</li><li>Support the execution of daily and weekly stock checks in your assigned zone (e.g. caf&eacute; stock, gallery props, merchandise).</li><li>Ensure your zone adheres to all safety and cleanliness standards (e.g. hazard signage, team hygiene, clear pathways).</li><li>Enforce compliance with UAE food safety, hygiene, and municipality regulations (e.g. staff hygiene checks, food storage procedures, temperature logs, waste segregation).</li><li>Conduct checklist reviews with the team (opening, closing, safety, hygiene) to ensure standards are consistently met.</li><li>Participate in regular safety drills, equipment checks, and operational readiness routines.</li><li>Maintain proper documentation, including hygiene records, cleaning checklists, and compliance logs, ready for audit.</li><li>Keep logs or handover notes updated for the next shift or department handover.</li></ul><ul><li>Scheduling &amp; Compliance</li><li>Support staff scheduling in line with UAE labor guidelines (e.g. maximum working hours, mandatory breaks, weekly days off).</li><li>Align roster planning with operational needs, peak hours, and forecasted visitor traffic.</li><li>Ensure adequate coverage across all functions without overburdening team members.</li><li>Assist the Assistant Operations Manager in monitoring attendance, punctuality, and leave requests.</li></ul><ul><li>Incident Reporting &amp; Escalation</li><li>Document all incidents (e.g. guest injury, staff accidents, technical failures, safety violations) using the standard reporting system.</li><li>Ensure reports are complete, accurate, and submitted promptly.</li><li>Trigger automated escalation of incident reports to the designated manager(s) and senior management via the communication system.</li><li>Follow up on pending incidents and corrective actions, ensuring accountability and timely resolution.</li></ul><ul><li>Operational Performance Contribution</li><li>Provide shift-level data, observations, and reports to assist with monthly operational performance reviews.</li><li>Highlight recurring issues, staff performance trends, and guest feedback to support management in analysis.</li><li>Recommend improvements to processes, staffing, or training based on recurring shift challenges.</li><li>Ensure all checklists, logs, and compliance documents are properly filed for inclusion in monthly audits and operational analysis.</li></ul>Job Type: Full-time

Operations Team Lead -Entertainment

Join IEX Recreational Playground and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IEX Recreational Playground

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Operations Team Lead -Entertainment