Qureos Mentor

IGT Solutions

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 About the Company
 
 
 
 
 
 
 
 
 
 Now Hiring: French Speakers | Join the IGT Solutions Team in Maadi! Are you a fluent French speaker looking to elevate your career with a global leader? IGT Solutions is expanding, and we are looking for passionate individuals to join our team at the Maadi Technology Park.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 If you have a background in customer service or travel and want to work in a dynamic, tech-forward environment, we want to hear from you!
 
 
 
 Responsibilities
 
 
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 Competitive Salary: 25,990 EGP Net (including KPIs).
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 Guaranteed Bonuses: KPIs are guaranteed for your first 2 months of employment.
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 Extra Perks: Additional Overnight Allowance for late shifts.
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 Seamless Commute: Transportation provided for night/overnight shifts (starting 9:00 PM), including door-to-door service for ladies.
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 Full Benefits: Comprehensive Medical and Social Insurance from day one.
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 Growth: Fully paid training to set you up for success.
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 Convenience: The entire recruitment process is handled via Online Interviews.
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 Egyptian only
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 Qualifications
 
 
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 Language Skills: French level B2+ or C1 and English level B1+.
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 Experience: At least 6 months in the Call Center industry OR previous GDS experience.
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 Flexibility: Ability to work rotational shifts (24/7) and rotational days off.
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 Location: 📍 Technology Park, Maadi
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 Required Skill
 
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 Fluent in French and English
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 Customer service experience
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 Ability to work in a tech-forward environment
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 Preferred Skill
 
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 Previous experience in the Call Center industry
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 Experience with GDS
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 Pay range and compensation packag
 
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 Competitive Salary: 25,990 EGP Net (including KPIs)
 
 
 
 Equal Opportunity Statemen
 
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 IGT Solutions is committed to diversity and inclusivity in the workplace
 
 
 
 
 
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French Travel Advisor

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 Job Title: Trainer (Customer Service / Contact Center)
 
 
 
 
 Location:
 
 Maadi, Cairo
 
 
 
 Company:
 
 IGT Solutions
 
 
 
 Experience Required:
 
 Minimum 1 year
 
 
 
 Language Requirement:
 
 English Level C1 (Advanced)
 
 
 
 Job Summary
 
 
 
 IGT Solutions is looking for a dynamic and engaging Trainer
 
 with travel &amp; Airlines Experience
 
 to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 
 
 
 Key Responsibilities
 
 
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 Deliver onboarding training sessions for new hires (product, process, and communication skills).
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 Conduct refresher trainings and upskilling sessions for existing employees.
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 Develop and update training materials, manuals, and presentations.
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 Assess trainee performance through evaluations, quizzes, and role-plays.
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 Provide constructive feedback and coaching to improve performance.
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 Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
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 Collaborate with Operations, Quality, and HR teams to identify training needs.
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 Support employees during nesting and early production stages.
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 Requirements
 
 
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 Minimum
 
 1 year of experience
 
 as a Trainer
 
 in Travel or Airlines LOB
 
 in a contact center or customer service environment.
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 English proficiency at C1 level
 
 (spoken and written).
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 Strong presentation and facilitation skills.
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 Excellent communication and interpersonal abilities.
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 Ability to simplify complex information and engage different learning styles.
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 Good knowledge of training methodologies and adult learning principles.
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 Proficiency in MS Office (especially PowerPoint and Excel).
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 Preferred Qualifications
 
 
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 Experience in multinational or BPO environments.
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 Familiarity with quality standards and KPIs in customer service.
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 Basic coaching and mentoring skills.
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 Working Conditions
 
 
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 Rotational shifts (if applicable).
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 Onsite role in Maadi.
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 What We Offer
 
 
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 Competitive salary package.
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 Career growth opportunities.
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 Dynamic and supportive work environment.
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BPO Trainer

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 Spanish-Speaking Quality AnalystLocation: Maadi (Technology Park)Are you a detail-oriented professional with a passion for quality and coaching? IGT Solutions is looking for a talented Spanish Quality Analyst to join our team immediately!
 
 🌟 Key Qualifications:Language: Native or near-native fluency in Spanish (both written and spoken) is mandatory for monitoring and evaluating calls.Experience: Minimum of 1 year of hands-on experience as a Quality Analyst within the PBO or Call Center industry.Background: Proven experience in Customer Service operations.
 
 Immediate Start: No waiting&mdash;jump straight into the role!Insurance: Full Social and Medical insurance coverage.Safe Commute: We provide door-to-door transportation for female employees for shifts ending after 9 PM.Growth: Work in a professional, goal-oriented environment at the heart of Maadi&rsquo;s tech hub.🚀 Ready to Join?
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Spanish Quality Analyst

Join IGT Solutions and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IGT Solutions

About Company

French Travel Advisor

BPO Trainer

Spanish Quality Analyst