Qureos Mentor

IGT Solutions

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 Role:
 
 Solution &amp; Technology Architect
 
 
 
 Overall Exp.: 14+ years
 
 
 
 
 Experience:
 
 3&ndash;5+ years in Solution / Enterprise Architecture
 
 
 
 Domain:
 
 Airline (Commercial, Customer, Digital, Cargo, Airport, Engineering, Enterprise Platforms)
 
 
 
 
 
 
 Role Overview:
 
 
 
 The role focuses on designing end-to-end solution architectures aligned with business strategy, regulatory requirements, and architectural standards. You will work closely with value streams to define solution intent, low-level designs, and enable cost-effective, high-quality technology
 
 
 delivery as part of an Agile transformation journey.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Own end-to-end solution architecture for a specific business area
 
 
 &bull; Create solution intent and low-level design artifacts (ICDs, ICMs, etc.)
 
 
 &bull; Define and apply architecture patterns, standards, and enablers
 
 
 &bull; Work across Agile and Waterfall delivery models
 
 
 &bull; Ensure adherence to well-architected frameworks and governance principles
 
 
 &bull; Collaborate with business and technology stakeholders to align with roadmaps and strategy
 
 
 &bull; Evaluate and introduce new technologies to drive business value
 
 
 &bull; Contribute to improving overall architecture maturity and capability models
 
 
 
 
 
 
 Key Skills &amp; Experience:
 
 
 
 &bull; Strong experience in Solution / Technology Architecture (Enterprise-grade solutions)
 
 
 &bull; Knowledge of SOA, Microservices, and integration patterns
 
 
 &bull; Exposure to Airline systems (PSS, Airport Ops, Cargo, Engineering, Enterprise platforms)
 
 
 &bull; Experience across SDLC using Agile and traditional methodologies
 
 
 &bull; Stakeholder management and strong communication skills
 
 
 &bull; Architecture certifications (TOGAF, SAFe Architect, Well-Architected Frameworks, etc.) preferred
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science or related field
 
 
 
 
 
 
 About IGT Solutions
 
 
 
 IGT Solutions is a next-gen Tech Services and Customer Experience (CX) company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions' service offerings include data &amp; analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
 
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Solutions Architect

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 Job Overview
 
 
 We are looking for an experienced
 
 English-Speaking Customer Care Agent
 
 to join our dynamic team. The ideal candidate will have previous experience in customer service or call center environments, strong communication skills, and the ability to handle customer inquiries professionally and efficiently.
 
 
 Key Responsibilities
 
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 Handle inbound and/or outbound customer interactions via phone, email, or chat
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 Resolve customer inquiries, complaints, and requests in a timely and professional manner
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 Maintain high levels of customer satisfaction and service quality
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 Document all customer interactions accurately in the system
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 Meet and exceed KPIs including AHT, CSAT, quality scores, and productivity targets
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 Escalate complex issues to the appropriate department when necessary
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 Stay updated on company products, services, and policies
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 </ul>
 
 Requirements
 
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 Previous experience in customer service, call center, or BPO (minimum 6 months &ndash; 1 year preferred)
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 Fluency in English (B2&ndash;C1 level or higher)
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 Excellent communication and active listening skills
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 Strong problem-solving abilities
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 Ability to work rotational shifts
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 Basic computer skills (MS Office, CRM systems)
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 Ability to work under pressure and handle challenging customers
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 </ul>
 
 Preferred Qualifications
 
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 Experience in international accounts (UK, US, or Australian markets)
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 Familiarity with CRM tools and ticketing systems
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 Strong multitasking skills
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 </ul>
 
 What We Offer
 
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 Competitive salary package
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 Social &amp; medical insurance
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 Transportation allowance (if applicable)
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 Professional training &amp; career growth opportunities
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 Dynamic and supportive work environment
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 </ul>
 
 
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Call Center Specialist

Join IGT Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IGT Solutions

About Company

Solutions Architect

Call Center Specialist