Urwah Admin

IHG Hotels & Resorts

IHG Hotels & Resorts is a global hospitality company dedicated to providing True Hospitality for Good. With a diverse portfolio of 19 hotel brands, including InterContinental, Holiday Inn, and Kimpton, IHG operates over 6,300 hotels across more than 100 countries. The company also offers IHG One Rewards, one of the largest hotel loyalty programs worldwide, and has a development pipeline of over 2,000 properties. IHG is committed to delivering exceptional experiences for guests and fostering a culture of hospitality.

<div>
 
 Job Overview
 
 
 
 Assist incoming and outgoing guests in transporting luggage to and from guest rooms.
 
 
 
 Duties And Responsibilities
 
 
 
 
 FINANCIAL RETURNS
 
 
 
 <ul>
 <li>
 Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
 
 
 </li>
 </ul>
 
 PEOPLE
 
 
 
 <ul>
 <li>
 Promote teamwork and quality service through daily communications and coordination with other departments.
 
 
 </li>
 </ul>
 
 Guest Experience
 
 
 
 <ul>
 <li>
 Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
 </li>
 <li>
 Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest&rsquo;s request.
 
 
 </li>
 </ul>
 
 RESPONSIBLE BUSINESS
 
 
 
 <ul>
 <li>
 May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
 </li>
 <li>
 Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
 
 
 This job requires ability to perform the following:
 
 
 <ul>
 <li>
 Carrying, pushing, or lifting items weighing up to 100 pounds
 </li>
 <li>
 Moving about the public areas
 </li>
 <li>
 Handling objects such as luggage
 </li>
 <li>
 Bending, stooping, kneeling
 
 
 </li>
 </ul>
 Other:
 
 
 <ul>
 <li>
 Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
 </li>
 <li>
 Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
 </li>
 <li>
 May be required to work nights, weekends, and/or holidays.
 
 
 </li>
 </ul>
 The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
 
 
 Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
 
 
 Bring your story, to inspire new ones.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 
 
 
 Important information
 
 :
 
 
 <ul>
 <li>
 The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee&rsquo;s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
 </li>
 <li>
 No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
 </li>
 <li>
 EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
 </li>
 <li>
 If you require reasonable accommodation during the application process, please click here.
 </li>
 <li>
 IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
 </li>
 <li>
 If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
 </li>
 </ul>
</div>

Bellperson - Hotel Indigo Los Angeles

<div>
 As the world&rsquo;s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world&rsquo;s most international luxury hotel brand.
 
 
 Located on Hayat Island,
 
 InterContinental Ras Al Khaimah Mina Al Arab Resort &amp; Spa
 
 is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.
 
 
 At InterContinental Ras Al Khaimah Mina Al Arab Resort &amp; Spa, we create memorable experiences for every guest, including our youngest ones. We are looking for a Kids Club Attendant who is caring, energetic, and responsible, and who enjoys working with children in a safe, fun, and engaging environment.
 
 
 A little taste of your day-to-day:
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Supervise and engage children in Planet Trekkers activities, games, and creative sessions
 </li>
 <li>
 Ensure the safety, wellbeing, and happiness of all children at all times
 </li>
 <li>
 Maintain cleanliness, organisation, and hygiene standards within the Kids Club
 </li>
 <li>
 Welcome children and parents warmly, answering questions and handling concerns with care
 </li>
 <li>
 Work closely with the Recreation team and other departments to support smooth operations
 </li>
 <li>
 Follow all health, safety, and brand standards, including child safeguarding procedures
 
 
 </li>
 </ul>
 What We need from you:
 
 
 <ul>
 <li>
 Previous experience in a kids' club, childcare, recreation, or similar environment
 </li>
 <li>
 A caring, patient, and friendly approach when working with children and parents
 </li>
 <li>
 Strong communication and teamwork skills
 </li>
 <li>
 Good awareness of safety, hygiene, and child supervision standards
 </li>
 <li>
 Diploma or relevant qualification in Hospitality, Childcare, or a related field is preferred
 
 
 </li>
 </ul>
 What you can expect from us:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Kids Club Attendant at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

<div>
 
 People
 
 
 
 <ul>
 <li>
 Supervise and support the restaurant team during daily operations to ensure efficient and professional service.
 </li>
 <li>
 Assist in training, coaching, and developing colleagues to improve performance and service standards.
 </li>
 <li>
 Conduct daily briefings and allocate duties to ensure smooth operations.
 </li>
 <li>
 Foster a positive working environment and encourage teamwork across all departments.
 </li>
 <li>
 Ensure colleagues comply with hotel policies, grooming standards, and IHG service expectations.
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Support the Restaurant Manager in achieving departmental revenue and profitability targets.
 </li>
 <li>
 Monitor stock usage and minimize wastage through effective inventory control.
 </li>
 <li>
 Ensure accurate billing, cashiering procedures, and cash handling practices.
 </li>
 <li>
 Assist with inventory counts and ordering of restaurant supplies when required.
 
 
 </li>
 </ul>
 
 Guest Experience
 
 
 
 <ul>
 <li>
 Deliver exceptional guest service by ensuring prompt, courteous, and personalized service at all times.
 </li>
 <li>
 Welcome and engage with guests, addressing inquiries and resolving concerns promptly and professionally.
 </li>
 <li>
 Monitor service quality to ensure compliance with IHG brand standards.
 </li>
 <li>
 Handle guest complaints efficiently and escalate concerns when necessary.
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 <ul>
 <li>
 Oversee daily restaurant operations, ensuring cleanliness, organization, and readiness before each service period.
 </li>
 <li>
 Ensure tables, buffet displays, and service stations are properly set up and maintained.
 </li>
 <li>
 Coordinate with the kitchen and other departments to ensure timely and accurate food and beverage service.
 
 
 </li>
 </ul>
 
 Responsible Business
 
 
 
 <ul>
 <li>
 Ensure compliance with HACCP, food safety, hygiene, sanitation, and health and safety regulations.
 </li>
 <li>
 Promote sustainable work practices by minimizing waste and conserving resources.
 </li>
 <li>
 Maintain a safe, clean, and organized working environment.
 </li>
 <li>
 Perform any other reasonable duties assigned by management to support the operation.
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Restaurant Supervisor

<div>
 
 People
 
 
 
 <ul>
 <li>
 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
 </li>
 <li>
 Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases
 </li>
 <li>
 Assure that Hotel entrance and Public Area are to be kept clean at all times
 </li>
 <li>
 Guest Experience Manager personally review the activities and events of the hotel and assure proper preparation at all times
 </li>
 <li>
 Guest Experience Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations
 </li>
 <li>
 Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook
 </li>
 <li>
 Encourage guest to post their reviews on Trip-Advisor and Facebook
 </li>
 <li>
 Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards
 </li>
 <li>
 Upsell late Check-Out
 </li>
 <li>
 Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards
 </li>
 <li>
 Train colleagues on regular bases and assure that all Front Office colleagues are well trained and implementing the Hotel / Front Office policies and procedures particular the Credit Authorization Policy
 </li>
 <li>
 Guest Experience Manager to carry total responsibility to ensure all city-ledger invoice are supported with correct back-up document LPO (letter Purchase Order)
 </li>
 <li>
 Guest Experience Manager ensures 100% compliance of brand standards for Guest arrival experience such as greeting and calling guest by name
 </li>
 <li>
 Guest Experience Manager must assure that all guest feedback is logged in the FO log book prior to leaving duty / shift turnover with proper communication in place
 </li>
 <li>
 Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
 </li>
 <li>
 Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
 </li>
 <li>
 Provides functional assistance and direction to all departments.
 </li>
 <li>
 Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
 </li>
 <li>
 Supervises and directs Reception and Reservations personnel.
 </li>
 <li>
 Supports and assists Front Office personnel and all departments at peak periods.
 </li>
 <li>
 Ensures VIPs and priority club guests receive special attention
 </li>
 <li>
 Inspects front of house and back of house regularly for cleanliness.
 </li>
 <li>
 Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
 </li>
 <li>
 Provides input for Front Office meetings.
 </li>
 <li>
 Promotes inter-hotel sales and in-house facilities.
 </li>
 <li>
 Checks billing instructions and monitors guest credit
 </li>
 <li>
 Analyses and approves discounts and rebates.
 </li>
 <li>
 Analyses the rate variance report to ensure rooms revenue control
 </li>
 <li>
 Takes action with the Property Management Systems (PMS) in emergency situation.
 </li>
 <li>
 Ensures front line staffs comply with FIT Marketing techniques and maximize sales.
 
 
 </li>
 </ul>
 
 Responsible Business
 
 
 
 <ul>
 <li>
 Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
 </li>
 <li>
 Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
 </li>
 <li>
 Perform other duties as assigned. May also serve as manager on duty
 
 
 </li>
 </ul>
 
 Accountability
 
 
 
 <ul>
 <li>
 This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
 
 
 </li>
 </ul>
 
 Financial Management
 
 
 
 <ul>
 <li>
 Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Experience Manager - CP

<div>At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.
We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional.
This is More Than a Front Office Role.
At InterContinental Residences Dubai Business Bay, we don't simply check guests in&mdash;we build meaningful relationships.
As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed.
Why This Role Matters
Exceptional guest experiences are built through genuine human connections.
Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy.
Create Experiences That Guests Remember
As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey&mdash;from arrival to departure.
You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence.
What We'll Support You to Do
Deliver Personalised Luxury Service 
Create warm, memorable experiences through genuine hospitality and attention to detail.
Build Lasting Guest Relationships 
Recognise returning guests, understand individual preferences, and exceed expectations.
Drive Guest Satisfaction 
Respond to requests promptly, professionally, and with genuine care.
Represent the InterContinental Brand 
Deliver every interaction in line with IHG's luxury service standards and values.
The Gig
Reporting to the Assistant Front Office Manager, the Guest Experience Agent is responsible for delivering exceptional guest service while supporting daily Front Office and Guest Relations operations.
The Opportunity
Become part of a world-class luxury hospitality team where guest experience is at the heart of everything we do.
The Strategy
Deliver personalised service, build meaningful guest relationships, and create seamless experiences across every stage of the guest journey.
The Impact
Increase guest satisfaction, encourage loyalty, strengthen our luxury reputation, and create memorable stays that guests want to repeat.
Stay Human
Luxury hospitality begins with genuine care.
At InterContinental Residences Dubai Business Bay, we believe every guest deserves to feel recognised, welcomed, and valued. Your professionalism, empathy, and attention to detail will help create experiences that leave lasting impressions.
Your Day-to-Day
No two days are ever the same. Your responsibilities will include but limited to:
Guest Experience<ul><li>
Welcome guests with warmth and professionalism during arrival and departure</li><li>
Deliver personalised service throughout each guest's stay</li><li>
Recognise VIPs, repeat guests, long-stay residents, and special occasions</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Build genuine relationships that enhance guest loyalty</li><li>
Create memorable moments through thoughtful and personalised service</li></ul>
Guest Relations<ul><li>
Handle guest requests promptly and efficiently</li><li>
Coordinate special amenities, celebrations, and personalised arrangements</li><li>
Maintain accurate guest profiles and preferences within Opera PMS</li><li>
Ensure guest information is updated to support future personalised service</li><li>
Follow up on guest requests to ensure complete satisfaction</li></ul>
Service Recovery<ul><li>
Resolve guest concerns calmly, professionally, and efficiently</li><li>
Take ownership of service recovery while maintaining guest confidence</li><li>
Escalate complex issues appropriately when required</li><li>
Follow up to ensure concerns have been fully resolved</li></ul>
Front Office Operations<ul><li>
Support smooth arrival and departure experiences</li><li>
Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food &amp; Beverage, and other departments</li><li>
Ensure effective communication of guest preferences and special requests</li><li>
Assist during peak operational periods and special events</li><li>
Maintain accurate records and operational documentation</li></ul>
Quality &amp; Compliance<ul><li>
Maintain IHG luxury brand standards at all times</li><li>
Follow hotel policies, procedures, and service standards</li><li>
Ensure confidentiality of guest information</li><li>
Adhere to health, safety, and security procedures</li><li>
Maintain a professional appearance and positive attitude throughout every shift</li></ul>
What Success Looks Like
You'll be successful when you consistently achieve:<ul><li>
Exceptional guest satisfaction and positive guest feedback</li><li>
Memorable personalised guest experiences</li><li>
Prompt and effective guest request fulfilment</li><li>
Strong guest loyalty and repeat visitation</li><li>
Smooth collaboration across hotel departments</li><li>
Consistent compliance with IHG luxury service standards</li><li>
Positive contribution to the Front Office team's overall performance</li></ul>
Who This Role Is Perfect For
This opportunity is ideal for someone who:<ul><li>
Has a genuine passion for creating exceptional guest experiences</li><li>
Enjoys building meaningful relationships with people from around the world</li><li>
Brings warmth, confidence, and professionalism to every interaction</li><li>
Thrives in a fast-paced luxury hospitality environment</li><li>
Takes ownership and enjoys solving problems</li><li>
Works collaboratively while maintaining exceptional attention to detail</li><li>
Is committed to delivering service that exceeds expectations</li></ul>
What We Need From You
Ideally, you'll bring some (or all) of the following:
Education<ul><li>
Hospitality qualification or related field preferred</li></ul>
Experience<ul><li>
1&ndash;3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality</li><li>
Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred</li><li>
Working knowledge of Opera PMS or similar Property Management Systems</li><li>
Experience within the UAE or GCC hospitality market is advantageous</li></ul>
Personal Attributes<ul><li>
Outstanding interpersonal and communication skills</li><li>
Naturally warm, welcoming, and guest-focused</li><li>
Professional appearance and confident presentation</li><li>
Strong organisational and multitasking abilities</li><li>
Excellent problem-solving and decision-making skills</li><li>
Ability to remain calm under pressure</li><li>
Passion for luxury hospitality and personalised service</li><li>
High level of integrity, attention to detail, and commitment to excellence</li></ul><div>
</div>What You Can Expect from Us<div>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</div><div>
</div><div>We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</div><div>
We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.</div><div>
</div>Ready to Shape the Guest Experience?<div>
</div><div>If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people, we&rsquo;d still love to hear from you.</div><div>
Join us and be part of shaping distinctive hospitality experiences in Dubai&mdash;where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.</div><div>
</div>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Agent at InterContinental Residences Dubai Business Bay

<div>About Us
At InterContinental Hotels &amp; Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels &amp; Resorts brand you are more than just a job title.
At InterContinental Hotels &amp; Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Join us as a Guest Relations Officer. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills.
Your day to day
Plan and co-ordinate the provision of friendly, efficient services to guests
Schedule activities for guests
Plan and co-ordinate all promotional activities targeting clients
Trace relevant statistics about clients
Co-ordinate and supervise all activities for guests
Assist with check-ins/check-outs of clients
Greet Guests upon arrival
Cover guest relations desk
Assist guests with airline bookings and reconfirmation&rsquo;s
Assist all departments in being receptive to the needs of guests
Attend recreation activities when necessary
Plan and conduct group and function rundown meetings
Assist in any other duties when required by the Guest Relations Manager
Assist with translations (information; guest directory; menus etc) as required
Provide feedback from Guests to Front Office Manager for action
People:<ul><li>
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments</li><li>
Communicate well to ensure effective shift hand-overs</li><li>
Actively participate in organized meetings</li><li>
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication</li></ul>
Guest experience:<ul><li>
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.</li><li>
Anticipate guest needs, handle guest enquires, and solve problems</li><li>
Create a positive hotel image in every interaction with internal and external customers</li><li>
Adhere to hotel brand standards</li><li>
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests</li><li>
Assist guests and escort them to locations within the hotel at their request</li><li>
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs</li><li>
Maintain current Hotel information to be able to provide information to guests</li></ul>
Responsible business:<ul><li>
Strive for constant improvement and take responsibility for your own performance
</li><li>Adhere to InterContinental Hotel Group Corporate Code of Conduct</li><li>
Adhere to Hotel Handbook and general policies and procedures</li><li>
Adhere to Front Office Policies and Procedures</li><li>
Report problems to Management with suggestions for resolution</li></ul>
What we need from you
Minimum 1 years' experience in a hotel front office department preferably
Fresh graduates are welcomed.
Excellent customer relations, problem solving and time management skills
Working knowledge of hotel property management systems such as Opera.
University graduate
Excellent communication skills
Excellent command of English language 
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Officer - Semiramis InterContinental Cairo

<div>As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.
If you&rsquo;d like to embrace a wider world of experiences and opportunities, we&rsquo;d like to welcome you to join InterContinental Dubai Marina Hotel &amp; Residences as a Guest Relations Agent.
InterContinental Dubai Marina is a Five-Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants &amp; bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
Your role will include but not be limited to:<ul><li>
Deliver sincere sense of welcome and hospitality to all guests passing through the lobby.</li></ul>
<ul><li>Escort guests to the rooms respecting hotel policy and procedures.</li></ul>
<ul><li>Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints to give special recognition and follow up.</li></ul>
<ul><li>Ensure that all customers&rsquo; queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.</li></ul>
<ul><li>Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS, as well as regular guest history log.</li></ul>
<ul><li>Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.</li></ul>
Ideally, you'll have some or all the following qualifications and experience we're looking for:<ul><li>
At least 1 year experience in a similar role within a luxury hotel.</li><li>
A team player and have strong verbal and written communication skills.</li><li>
Knowledge of Opera PMS.</li><li>
Fluent in English; German and French speaking candidates are preferred.</li><li>
Ability to work different shifts including weekends and holidays.</li></ul>
What you can expect from us
We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts, and some of the best training in the industry.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Agent at InterContinental Dubai Marina Hotels & Residences

Join IHG Hotels & Resorts and explore 38   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.