Qureos Mentor

illumifin

<div><p><b>The nation's leading administrator of long term care insurance services is looking for YOU.</b> This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.<br>
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<b>WE ARE THE KIND OF EMPLOYER YOU DESERVE.</b><br>
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illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.<br>
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This position is responsible for performing telephonic interviews for clients who have applied for insurance while using his/her professional knowledge and experience to assist in identification of follow-up questions needed during the health interview process. Hours of work are Mon-Fri, 1p-9p CST with the first 3 weeks being training from M-F, 8a-4:30p CST.<br>
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<b>RESPONSIBILITIES</b><br>
1. Conducts telephonic interviews for insurance company applicants in a quiet professional environment without interruptions and/or distractions.<br>
2. Receives calls from CSR area to complete telephone interviews with LTC applicants as they call into NCL.<br>
3. Utilizes agency process knowledge within the scope of completing the interviews/exams.<br>
4. Tactfully refocuses applicants who wander off the subject, when necessary,<br>
5. Captures concise and accurate documentation on client's health history.<br>
6. Maintains quality and productivity with all tasks.<br>
7. Completes all completed interviews in a timely manner, according to department guidelines.<br>
8. Determines follow-up questions needed for a thorough assessment.<br>
9. Identifies and documents health issue flags for underwriters.</p>
Requirements:
<div>Minimum Qualifications<br>
<ul><li>Minimum high school diploma
</li><li>1+ years experience of phone and office experience within a customer service environment</li><li>Licensed Insurance Agent (Florida State)</li></ul></div>
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Preferred Qualifications<br>
<ul><li>Associate's or Bachelor's Degree
</li><li>Working knowledge of geriatric care and Long Term care vocabulary, policies and practices</li></ul></div></div>

Telephonic Interviewer Lic Ins Agent - A

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illumifin

About Company

Telephonic Interviewer Lic Ins Agent - A