Qureos Mentor

Imagine Pediatrics

<div><div>Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</div>
The primary location of this position is remote with an expected schedule of Monday - Friday (8:00am-5:00pm).

What You'll Do

The Care Team Assistant Manager, Transitions of Care, will oversee the Care Team Assistants and Care Coordinator roles responsible for supporting our Transition of Care team. This role is largely administrative in that it oversees a non-clinical support team. These roles download and scrub data, prep charts for providers, track caseloads, request records, and provide general administrative support to several teams. This team will work closely with Transition of Care Managers. In this role, you will:
<ul>
<li>Manage a team of non-clinical roles focused on transitions of care support.</li>
<li>Uphold team members to Imagine specific policies, clinical programming requirements, and utilization targets.</li>
<li>Provide 1:1 supervision to team members to review both administrative topics.</li>
<li>Organize and lead departmental team meetings inclusive of attendance, agenda, and meeting minutes.</li>
<li>Evaluate care team performance quarterly and hold members accountable for KPIs and OKRs.</li>
<li>Develop workflow and productivity requirements.</li>
<li>Create strategies and workflow to scale the program.</li>
<li>Work collaboratively with all other leadership roles to respond to feedback, improve patient experience, and support the development of new programs and services.</li>
<li>Ensure that data is properly downloaded and tracked.</li>
<li>Identify and participate in cross departmental quality improvement efforts.</li>
<li>Identify and participate in strategic efforts to best support the service line's operational needs.</li>
<li>Communicate progress, needs, and updates to leaders, escalate issues when necessary.</li>
<li>Performs other duties as assigned.</li>
</ul>
What You Bring and How You Qualify

First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
<ul>
<li>At least 3 years of experience in people leadership.</li>
<li>Previous experience in data management.</li>
<li>Extremely strong Microsoft suite knowledge.</li>
<li>Ability to maintain and track multiple data sets.</li>
<li>Understanding of healthcare and/or experience working in a healthcare environment.</li>
<li>Experience managing a team in a virtual environment.</li>
<li>Passion about the growing role innovative technology can play in improving access to care and care delivery.</li>
<li>Be an independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole health, and the ongoing evaluation and iteration of our care model.</li>
<li>Experience working within an interdisciplinary team.</li>
<li>Comfort working in a tech-heavy environment.</li>
<li>A stable and reliable internet connection, can troubleshoot basic tech issues and you have a private place to work.</li>
<li>Bilingual Spanish highly preferred</li>
</ul>
What We Offer (Benefits + Perks)

This role offers a base salary range of $75,000 - $95,000 in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:
<ul>
<li>Competitive medical, dental, and vision insurance</li>
<li>Healthcare and Dependent Care FSA; Company-funded HSA</li>
<li>401(k) with 4% match, vested 100% from day one</li>
<li>Employer-paid short and long-term disability</li>
<li>Life insurance 1x annual salary</li>
<li>20 days PTO + 10 Company Holidays &amp; 2 Floating Holidays</li>
<li>Paid new parent leave</li>
<li>Additional benefits to be detailed in offer</li></ul><div> 
What We Live By 
 
We're guided by our five core values:

Our Values:
<ul>
<li>Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.</li>
<li>Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.</li>
<li>Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.</li>
<li>Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.</li>
<li>One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward &mdash; together.</li></ul> 


We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.</div></div>

Manager, Care Team Assistant

<div><div>Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</div>
The primary location for this role is remote, travel is expected to be up to 10%, and the expected schedule is shift work (3-4 12-hour shifts per week) of days, nights, weekends, and holidays. Active TX or FL licensure is required.

What You'll Do

In this role, you will provide virtual urgent care services to Imagine Pediatrics members and their caregivers as part of our innovative care model. You will help us in meeting members where they are by providing care to our members virtually, responding to inbound urgent care needs from members and their care teams, and triaging decisions to dispatch our mobile field team of allied health personnel to initiate blended virtual and in-home urgent care visits. You will:
<ul>
<li>You will work in a radically different model of healthcare.
</li><li>Expect collaboration, shared decision making, and partnership across clinical and non-clinical care team members. Imagine Pediatrics is a team sport.
</li><li>Foster trusting relationships with individuals, their families and caregivers, and communities, providing integrated primary, behavioral, and urgent care for kids.
</li><li>Go above and beyond to connect with people in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.
</li><li>You may at times work with an Acute Care Pediatrician during Mobile Integrated Care visits. You may virtually meet with patients, obtain an appropriate history, assist allied health personnel in a focused physical exam, order appropriate testing and treatment, and provide appropriate follow-up with requesting and primary providers.
</li><li>You have a stable and reliable internet connection, along with a private place to work.</li>
</ul>
What You Bring &amp; How You Qualify

First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
<ul>
<li>Minimum 3 years' experience as Pediatric PA or NP in a high-volume emergency medicine or urgent care setting strongly preferred
</li><li>You are Board Certified Physician Assistant National Certification Exam or Nurse Practitioner. Certified Pediatric Nurse Practitioner strongly preferred, and Certified Pediatric Nurse Practitioner - Acute Care is a plus.
</li><li>Experience managing medically complex pediatrics required.
</li><li>Bilingual Spanish strongly preferred.
</li><li>Virtual care experience a plus.</li>
<li>Active TX or FL licensure required, and an additional license in DC, NY, MO, NC, or GA is preferred.</li>
<li>Active DEA Controlled Substance Registration or eligible for application.
</li><li>Maintenance of professional credentialing and CME standards.
</li><li>You are passionate about the growing role innovative technology can play in improving access to care and care delivery.
</li><li>You are passionate about tackling the issue of healthcare inequity.</li>
<li>You have experience working within an interdisciplinary team.
</li><li>You are comfortable working in a tech-heavy environment.</li>
</ul>
What We Offer (Benefits + Perks)

Compensation for this role starts at $60/hour. In addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks:
<ul>
<li>Competitive medical, dental, and vision insurance</li>
<li>Healthcare and Dependent Care FSA; Company-funded HSA</li>
<li>401(k) with 4% match, vested 100% from day one</li>
<li>Employer-paid short and long-term disability</li>
<li>Life insurance at 1x annual salary</li>
<li>20 days PTO + 10 Company Holidays &amp; 2 Floating Holidays</li>
<li>Paid new parent leave</li>
<li>Additional benefits to be detailed in offer</li></ul><div> 
What We Live By 
 
We're guided by our five core values:

Our Values:
<ul>
<li>Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.</li>
<li>Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.</li>
<li>Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.</li>
<li>Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.</li>
<li>One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward &mdash; together.</li></ul> 


We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.</div></div>

Acute Care Pediatric Advanced Practice Provider

<div><div>Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</div>
The primary location of this position is remote (EST required) with an expected schedule of 3x12s (7:00am - 7:00pm EST) Monday-Wednesday or Wednesday-Friday.

What You'll Do

The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:
<ul>
<li>Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions</li>
<li>Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner</li>
<li>Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient's medical record; when these documents are not present in the record, it will be the Medical Assistant's responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information</li>
<li>Call patients deemed to be at risk for a &quot;no-show&quot; prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient's and Imagines' responsibilities; contact &quot;no-show&quot; patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals</li>
<li>Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)</li>
<li>Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a &quot;vulnerable population&quot; and provide appropriate social service or community-based referrals</li>
</ul>
What You Bring &amp; How You Qualify
First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
<ul>
<li>High-school level education or equivalency</li>
<li>Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an outpatient setting</li>
<li>Spanish fluency preferred</li>
</ul>
What We Offer (Benefits + Perks)
The hourly rate for this position ranges from $21 - 24 per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:
<ul>
<li>Competitive medical, dental, and vision insurance</li>
<li>Healthcare and Dependent Care FSA; Company-funded HSA</li>
<li>401(k) with 4% match, vested 100% from day one</li>
<li>Employer-paid short and long-term disability</li>
<li>Life insurance 1x annual salary</li>
<li>20 days PTO + 10 Company Holidays &amp; 2 Floating Holidays</li>
<li>Paid new parent leave</li>
<li>Additional benefits to be detailed in offer</li></ul><div> 
What We Live By 
 
We're guided by our five core values:

Our Values:
<ul>
<li>Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.</li>
<li>Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.</li>
<li>Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.</li>
<li>Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.</li>
<li>One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward &mdash; together.</li></ul> 


We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.</div></div>

Care Team Assistant

Join Imagine Pediatrics and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Imagine Pediatrics

About Company

Manager, Care Team Assistant

Acute Care Pediatric Advanced Practice Provider

Care Team Assistant