Qureos Mentor

Imagine Pediatrics

<div><div>Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</div>
The primary location for this role is remote with quarterly travel for training.
Schedule will rotate to serve families needing later appointment times - current hours anticipated being 8:00am-4:30pm CT, 8:30am-5:00pm CT, 9:00am-5:00pm CT, and 9:30am-6:00pm CT. Potential expansions may require occasional shifts in PST.

Bilingual in Spanish highly preferred for this role.

What You'll Do

As a Medication Support Navigator at Imagine Pediatrics you will work on the clinical pharmacy team to support our mission of increasing safe days at home for children with special health and behavioral care needs.

As an integrated care team member, the Medication Support Navigator focuses on improving medication related outcomes by supporting medication access needs for pediatric patients with chronic medical and behavioral health conditions. The medication Support Navigator works alongside the Clinical Pharmacist with primary responsibilities including maintenance of patient medication therapy records, accurately capturing medication histories, troubleshooting medication access barriers with community pharmacies and pharmacy benefits managers, and outreach to patient caregivers.

In this role you will:
<ul>
<li>Manage, triage, and assign clinical pharmacy referrals to appropriate clinical pharmacy team member</li>
<li>Support internal and external team members in the clinical pharmacy referral process based on patient needs</li>
<li>Schedule patient/caregiver appointments for pharmacist-driven clinical programs</li>
<li>Prepare charts in advance of Clinical Pharmacist appointments</li>
<li>Communicates with pharmacies, insurance companies, and internal team members to resolve medication access barriers with the support of pharmacist where needed</li>
<li>Completes medication histories</li>
<li>Monitor incoming medication renewal requests and manage per internal protocols, where allowable by state law, and seek assistance when outside renewal protocols</li>
<li>Monitor incoming prior authorization requests and prepare documentation for review by clinical pharmacist</li>
<li>Demonstrates the ability to set priorities, work independently (with pharmacist oversight and review of final product) and cooperatively with others within and outside the department.</li>
<li>Perform other duties as assigned</li>
</ul>
What You Bring &amp; How You Qualify 
First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
<ul>
<li>Minimum of 3 years of experience as a pharmacy technician</li>
<li>Pediatric experience preferred</li>
<li>Ambulatory clinic or specialty pharmacy experience preferred</li>
<li>High School Diploma or equivalent</li>
<li>Current accredited pharmacy technician certification (such as PTCB)</li>
<li><ul><li>Maintenance of certification expected</li>
</ul></li><li>Registration with applicable state board(s) of pharmacy as required by law</li>
<li><ul><li>Maintenance of all technician registration for all assigned states expected</li>
</ul></li><li>Proficiency with electronic health record systems</li>
<li>Bilingual English/Spanish highly preferred</li>
</ul>
What We Offer (Benefits + Perks) 
 
The role offers a base hourly range of $24-28/hr in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:
<ul>
<li>Competitive medical, dental, and vision insurance</li>
<li>Healthcare and Dependent Care FSA; Company-funded HSA</li>
<li>401(k) with 4% match, vested 100% from day one</li>
<li>Employer-paid short and long-term disability</li>
<li>Life insurance at 1x annual salary</li>
<li>20 days PTO + 10 Company Holidays &amp; 2 Floating Holidays</li>
<li>Paid new parent leave</li>
<li>Additional benefits to be detailed in offer</li>
</ul><div>
What We Live By 
 
We're guided by our five core values:

Our Values:
<ul>
<li>Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.</li>
<li>Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.</li>
<li>Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.</li>
<li>Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.</li>
<li>One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward &mdash; together.</li></ul> 


We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.</div></div>

Medication Support Navigator (Certified Pharmacy Technician)

<div><div>Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</div>
The primary location of this position is remote (EST required) with an expected schedule of 3x12s (7:00am - 7:00pm EST) Monday-Wednesday or Wednesday-Friday.

What You'll Do

The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:
<ul>
<li>Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions</li>
<li>Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner</li>
<li>Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient's medical record; when these documents are not present in the record, it will be the Medical Assistant's responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information</li>
<li>Call patients deemed to be at risk for a &quot;no-show&quot; prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient's and Imagines' responsibilities; contact &quot;no-show&quot; patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals</li>
<li>Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)</li>
<li>Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a &quot;vulnerable population&quot; and provide appropriate social service or community-based referrals</li>
</ul>
What You Bring &amp; How You Qualify
First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
<ul>
<li>High-school level education or equivalency</li>
<li>Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an outpatient setting</li>
<li>Spanish fluency preferred</li>
</ul>
What We Offer (Benefits + Perks)
The hourly rate for this position ranges from $21 - 24 per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:
<ul>
<li>Competitive medical, dental, and vision insurance</li>
<li>Healthcare and Dependent Care FSA; Company-funded HSA</li>
<li>401(k) with 4% match, vested 100% from day one</li>
<li>Employer-paid short and long-term disability</li>
<li>Life insurance 1x annual salary</li>
<li>20 days PTO + 10 Company Holidays &amp; 2 Floating Holidays</li>
<li>Paid new parent leave</li>
<li>Additional benefits to be detailed in offer</li></ul><div> 
What We Live By 
 
We're guided by our five core values:

Our Values:
<ul>
<li>Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.</li>
<li>Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.</li>
<li>Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.</li>
<li>Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.</li>
<li>One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward &mdash; together.</li></ul> 


We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.</div></div>

Care Team Assistant

Join Imagine Pediatrics and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Imagine Pediatrics

About Company

Medication Support Navigator (Certified Pharmacy Technician)

Care Team Assistant