Qureos Mentor

Imagine Pediatrics

<div><div>Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</div>
The primary location for this role is remote, and expected schedule requirements are Monday to Friday, 8:00am - 5:00pm eastern and 10:30 am - 7:00pm eastern.

What You'll Do

As a Behavioral Health Care Manager (BHCM) at Imagine Pediatrics, you will work with the families of children with special healthcare needs, providing case management services for members enrolled in Imagine Pediatrics care model. You will work alongside pediatricians, nurses, care coordinators, and other healthcare professionals. Your primary responsibilities will include:
<ul>
<li>Monitor high-risk pediatric patients (up to 21 years old), including those recently discharged from the hospital, ensuring appropriate follow-up and assistance with meeting resource needs (food, housing, etc).</li>
<li>Conduct comprehensive assessments to address behavioral, social, emotional, and systemic needs of patients and families; provide referrals based on identified needs; and ensure caregivers and patients receive prompt, coordinated communication.</li>
<li>Perform daily tracking of family needs, continuously evaluate the effectiveness of the patient/family care map, and modify plans based on evolving needs and goal progression.</li>
<li>Maintain timely, accurate clinical documentation for each family; utilize Athena and other internal systems to close patient visits and charts within required timeframes.</li>
<li>Provide interventions aligned with the social, emotional, and physical needs of patients and caregivers, including de-escalation of mental health crises, behavioral issues, and family conflict; escalate high-risk patients through appropriate pathways.</li>
<li>Facilitate case management requiring clinical expertise across various systems, helping patients and families navigate the complexities of mental health diagnoses.</li>
<li>Research and resource validated external services to meet behavioral and social needs, including social services agencies and behavioral health specialists.</li>
<li>Provide psychoeducation on mental health diagnoses, treatment progression, the importance of treatment adherence, and related topics as appropriate.</li>
<li>Collaborate regularly with external care team members, including school systems, specialists, and respective state department of child welfare as needed.</li>
<li>Participate in scheduled interdisciplinary team consultations to monitor patient progress.</li>
<li>Represent Imagine Pediatrics professionally to patients, families, providers, and the broader community.</li>
<li>Perform other duties and responsibilities as assigned by manager.</li>
</ul>
What You Bring &amp; How You Qualify

First and foremost, you're passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
<ul>
<li>Masters' degree with major course work in social work or related field required</li>
<li>Provisional licenses (LMSW, PLPC, LAMFT) preferred</li>
<li>Minimum 3-5 years of post-graduate experience in health care social work/Case management in behavioral health Required.</li>
<li>Experience working with pediatric population and family systems required</li>
<li>Proficiency in motivational interviewing practices and/or techniques; goal setting and intervention; assessment of needs</li>
<li>Knowledge of social work including crisis prevention and intervention</li>
<li>Experience with providing telehealth services</li>
<li>Knowledge of MS Office Suite and ability to work in online platforms</li>
<li>Bilingual Spanish strongly preferred</li>
<li>Strong knowledge of behavioral health principles and practices</li>
<li>Proficient in trauma-informed care practices</li>
<li>Strong knowledge of mental health common signs and symptoms and able to identify difficulties with coping</li>
<li>Role is remote with 10% travel necessary for training/education purposes</li>
<li>Ability to work afternoons and evenings</li></ul> 


What We Offer (Benefits + Perks)
The role offers a base salary range of $70,000 - $77,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
<ul>
<li>Competitive medical, dental, and vision insurance</li>
<li>Healthcare and Dependent Care FSA; Company-funded HSA</li>
<li>401(k) with 4% match, vested 100% from day one</li>
<li>Employer-paid short and long-term disability</li>
<li>Life insurance at 1x annual salary</li>
<li>20 days PTO + 10 Company Holidays &amp; 2 Floating Holidays</li>
<li>Paid new parent leave</li>
<li>Additional benefits to be detailed in offer</li></ul><div> 
What We Live By 
 
We're guided by our five core values:

Our Values:
<ul>
<li>Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.</li>
<li>Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.</li>
<li>Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.</li>
<li>Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.</li>
<li>One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward &mdash; together.</li></ul> 


We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.</div></div>

Behavioral Health Care Coordinator

<div><div>Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</div>
The primary location of this position is remote (EST required) with an expected schedule of 3x12s (7:00am - 7:00pm EST) Monday-Wednesday or Wednesday-Friday.

What You'll Do

The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:
<ul>
<li>Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions</li>
<li>Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner</li>
<li>Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient's medical record; when these documents are not present in the record, it will be the Medical Assistant's responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information</li>
<li>Call patients deemed to be at risk for a &quot;no-show&quot; prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient's and Imagines' responsibilities; contact &quot;no-show&quot; patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals</li>
<li>Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)</li>
<li>Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a &quot;vulnerable population&quot; and provide appropriate social service or community-based referrals</li>
</ul>
What You Bring &amp; How You Qualify
First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
<ul>
<li>High-school level education or equivalency</li>
<li>Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an outpatient setting</li>
<li>Spanish fluency preferred</li>
</ul>
What We Offer (Benefits + Perks)
The hourly rate for this position ranges from $21 - 24 per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:
<ul>
<li>Competitive medical, dental, and vision insurance</li>
<li>Healthcare and Dependent Care FSA; Company-funded HSA</li>
<li>401(k) with 4% match, vested 100% from day one</li>
<li>Employer-paid short and long-term disability</li>
<li>Life insurance 1x annual salary</li>
<li>20 days PTO + 10 Company Holidays &amp; 2 Floating Holidays</li>
<li>Paid new parent leave</li>
<li>Additional benefits to be detailed in offer</li></ul><div> 
What We Live By 
 
We're guided by our five core values:

Our Values:
<ul>
<li>Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.</li>
<li>Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.</li>
<li>Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.</li>
<li>Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.</li>
<li>One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward &mdash; together.</li></ul> 


We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.</div></div>

Care Team Assistant

Join Imagine Pediatrics and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Imagine Pediatrics

About Company

Behavioral Health Care Coordinator

Care Team Assistant