Urwah Admin

Imdad

<div>We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Commerce support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.
Job Responsibilities:<ul>
<li>Oversee daily e-store operations, including product listings, pricing, inventory, and order management.</li>
<li>Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.</li>
<li>Track stock levels and collaborate with supply chain and warehouse teams.</li>
<li>Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.</li>
<li>Manage order processing, payments, and on-time deliveries.</li>
<li>Handle customer inquiries across multiple channels (email, chat, phone, social media).</li>
<li>Collaborate with logistics and marketing teams to ensure seamless service delivery.</li>
<li>Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.</li>
</ul>Requirements
Minimum Qualifications:<ul>
<li>Bachelor&rsquo;s degree in business administration or equivalent.</li>
<li>Minimum of 2 years&rsquo; experience in Client Success, with a focus on e-commerce, online customer support, and order processing.</li>
<li>Strong customer service background with proven experience in remote client communication.</li>
<li>Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.</li>
<li>Excellent organizational, multitasking, and communication skills.</li>
<li>Ability to perform under pressure and manage multiple responsibilities effectively.</li>
 </ul>Required Skills:<ul>
<li>Active listening.</li>
<li>Excellent follow-up and short-hand typing skills.</li>
<li>Time Management skills.
</li><li>Very good communication skills (oral &amp; written), and ability to work well in a team.
</li><li>Patient, friendly, tactful and well presented.
</li><li>Good computer skills (MS. Office, Excel).</li>
<li>Excellent Arabic and English skills (Written &amp; spoken).</li></ul></div>

Customer Success Specialist - Cairo

<div>The Supply Chain Manager oversees and directs Imdad's comprehensive supply chain and logistics strategy across the GCC and Levant regions to enhance process efficiency and productivity. The role involves designing and implementing innovative strategies to optimize the integrated management of medical devices and consumables flow between Imdad's regional warehouses and clients&rsquo; facilities.
The Supply Chain Manager is expected to develop and execute best practice approaches to ensure the seamless and effective availability of new products, services and applications to customers across the Region. While ensuring optimum inventory levels.
 Will be also responsible for the following aspects of the supply chain Sourcing, Transport, Warehousing &amp; Distribution &amp; Inventory management.
Job Responsibilities:<ul>
<li>Developing supply chain strategies while balancing a strategic and operational focus to deliver key company objectives.</li>
<li>Setting and ensuring the application of Supply Chain P&amp;P, SOP and KPI&rsquo;s.</li>
<li>Improving and developing supply chain team performance, knowledge and skills continuously to ensure the optimized SOP and KPI&rsquo;s.</li>
<li>Managing and leading Supply Chain operations to achieve corporate goals and objectives.</li>
<li>Identify risks and opportunities in each supply chain process. Drive the organization to mitigate identified risks using state of the art techniques.</li>
<li>Determining and proposing required logistics, capital asset requirements including warehouses, stores, vehicles, equipment and staff to maintain efficient and quality warehousing and deliveries to clients across the group.</li>
<li>Monitoring and following up current supply chain process to enhance performance and secure efficiency consistently with other departments involved.</li>
<li>Ensuring inventory accuracy, optimum stock value, stock availability and optimum supply chain cost.</li>
<li>Accountable for the material flow to and from the warehouse ensuring all requirements are met and give advice to management in the event that priorities have to be set for product deliveries.</li>
<li>Reporting monthly supply chain performance to Vice President.</li></ul> 
Requirements
Minimum Qualifications:<ul>
<li>Bachelor degree in Supply Chain Management, Engineering, Finance, or similar relevant field</li>
<li>Minimum 10-15 years of direct experience in supply Chain and Logistics activities</li>
<li>At least 5 years of experience on a Managerial level.</li>
<li>Sound knowledge and experience in Logistics, cost optimization.
</li><li>IT literate, proficient user of MS office, advanced excel skills with hands on experience in supply chain management software.
 </li></ul>Required Skills:<ul>
<li>Leadership, team building. and managerial analytical skills</li>
<li>Critical thinker and problem-solving skills</li>
<li>Focus on deliverables, result driven</li>
<li>Change Manager, able to influence and negotiate with stakeholders within Business, Functions, Markets, and Partners</li>
<li>Ability to work in a matrix environment and in cross functional teams</li>
<li>Import and export knowledge is required, Healthcare background and FDA knowledge preferred.</li>
<li>Great interpersonal and communication skills, team player.</li>
<li>Verbal and written communications, customer focus, professionalism, strategic planning, and negotiating.</li></ul></div>

Supply Chain Manager - Cairo

<div>Carry out accounting entries and paperwork tasks related to A/R, A/P, Assets and GL transactions efficiently. Prepares month-end general ledger close journal entries and supporting reconciliations. The accountant is responsible for the day-to-day activities and various responsibilities within monthly accounting close, reconciliations assist in analysis, and financial reporting activities. Review trial balance and compare to reports, ensure implementing applicable accounting policies and procedures.
Job Responsibilities:
AP:<ul>
<li>Receive and verify invoices and acquisition for goods and services, invoices include (local and international suppliers), examples, insurance, products, service providers and others.</li>
<li>Verify that transactions comply with financial policies and procedures and contract terms.</li>
<li>Prepare batches for invoices for data entry and enter invoices for payment (RGRs and match invoices) verify the accuracy of distribution.</li>
<li>Monitor accounts payable and ensure payments are up to date, process payment transfer request or check payment request.</li>
<li>Data entry for all payments done to the vendors (checks and transfers).</li>
<li>Resolve invoice discrepancies, reconcile vendor&rsquo;s balances at least each month end.</li>
<li>Correspond with vendors and respond to inquiries, acts as a liaison between related departments and vendors.</li>
<li>Ensure full accruals during month end and year end closing.</li>
<li>Always monitor and match the balances between the purchases module and the GL posting accounts. Also match between the inventory module and the GL inventory posting accounts.</li>
<li>Maintain accounts payable files.</li>
</ul>AR:<ul>
<li>Ensure up to date posting of invoices; follow up with opened invoices on a daily basis.</li>
<li>Monitor accounts receivable and ensure balances are always up to date.</li>
<li>Resolve accounts&rsquo; discrepancies, reconcile customers&rsquo; balances.</li>
<li>Correspond with customers and respond to inquiries, acts as a liaison between related departments and customers.</li>
<li>Always monitor and match balances between the sales module and the GL posting accounts.</li>
<li>Review aging file.</li>
<li>Make sure that accountant provide management status of dues on &amp; respective collections on Monthly basis.</li>
<li>Prepare monthly customers specific provision if any.
</li><li>Review Monthly bank reconciliation to ensure all entries is updated.</li>
<li>Approve daily equipment sales invoices.</li>
</ul>GL<ul>
<li>Ensure up to date posting of office expenses and other GL transactions.</li>
<li>Prepare monthly journal entries, accruals and GL account reconciliations including banks, prepaid and accrued expenses, etc.</li>
<li>Assist in preparation of intercompany transactions and consolidation entries.</li>
<li>Respond to inquiries, acts as a liaison between related departments.</li>
<li>Assist in month end and year end closing for closing.
</li><li>Perform duties with attention to details and accuracy. Maintain problem-solving skills.</li>
<li>Online banking transactions entries.</li>
<li>Cooperate with auditors of the company till receive stamped financial.</li>
<li>Manage stock adjustments and stock transfer.</li>
<li>Review control accounts.</li>
</ul>TAX
<ul><li>Ensure compliance with local tax laws, including but not limited to e-invoicing, Employees income Tax, VAT, corporate tax, Social Insurance, transfer pricing (TP), WHT, and stamp tax.</li>
<li>Guide and answer any questions from External customers about Tax.</li>
<li>Consult with our Tax consultant for any inquiry and get updating of Tax on time to reflect in our books.</li>
<li>Manage online system and submit all types of Tax for Egypt company and make sure the payment done on time.</li>
<li>Responsible for Tax filling and making sure it is filled properly.
</li><li>advise management on time for any new rules about Tax.</li>
</ul>Other<ul>
<li>Follow up the due accounts receivable and other debit accounts, report on collections.</li>
<li>Supervise stocktaking in Egypt.
</li><li>Post affiliate entries on time.</li>
<li>Renewal Insurance of Fire and Alarm.</li>
<li>Office Insurance.</li>
<li>Car Insurance.</li></ul> 
Requirements
Minimum Qualifications:<ul>
<li>Bachelor&rsquo;s degree in accounting, Finance.</li>
<li>7-10 years of experience in accounting, preferable in Accounts Receivable with proven record of knowledge/experience will be considered an add value.</li>
 </ul>Required Skills:<ul>
<li>Experience in working on ERP systems such as Microsoft Dynamics GP, Oracle etc.</li>
<li>Ability to prioritize and manage multiple responsibilities, effective time management, organization and multi-tasking skills.</li>
<li>Good written and verbal communications skills in English / Arabic.</li>
<li>Sound knowledge of MS Office (Excel).</li>
<li>Team player, Excellent Communicator, organized, pro-active, customer focused, strong attention to detail, target oriented and ability to perform well under pressure.</li></ul></div>

Senior Accountant - Cairo

Join Imdad and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Imdad

ABOUT_COMPANY

Customer Success Specialist - Cairo

Supply Chain Manager - Cairo

Senior Accountant - Cairo