Qureos Mentor

Immersive Experiences

Team Leadership &amp; Supervision:Descriptionwoo-hoo! Children&rsquo;s Museum is a state-of-the-art edutainment centre that offers children and their families the opportunity to learn through play. All galleries, and programs are designed specifically for children to explore their innate curiosities in a non-judgmental environment.Join an amazing group of people at woo-hoo! and help their mission to deliver exciting, joyful, unique, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.Key ResponsibilitiesTeam leadership &amp; supervision:<ul><li>Supervise and manage the daily operations of the facility, ensuring smooth running and adherence to operational standards.</li><li>Lead and motivate a team of staff, ensuring they meet customer service standards and performance targets.</li><li>Provide guidance and support to team members, promoting a culture of teamwork, professionalism, and customer excellence.</li><li>Conduct regular performance reviews, provide constructive feedback, and coach staff to enhance their skills and ensure continuous improvement.</li></ul>Customer Experience &amp; Engagement:<ul><li>Ensure that customers receive an outstanding experience from arrival to departure by maintaining high service standards.</li><li>Educate customers on the facility's policies and safety protocols, ensuring full compliance during their visit.</li><li>Handle customer inquiries, complaints, and feedback effectively, ensuring that all issues are resolved in a timely and professional manner.</li></ul>Facility Operations &amp; Maintenance:<ul><li>Oversee the operational aspects of the facility, ensuring that all areas are maintained to the highest standards of cleanliness, safety, and efficiency.</li><li>Conduct regular inspections of the facility, identifying areas for improvement and implementing necessary changes to enhance operations.</li><li>Ensure all technical elements of the facility are functioning properly and address any maintenance issues promptly.</li></ul>Health &amp; Safety:<ul><li>Respond to emergency situations promptly and effectively, ensuring the safety and wellbeing of both customers and staff.</li><li>Report accidents, incidents, or any unsafe conditions to the Operations Supervisor, and ensure appropriate follow-up actions are taken.</li><li>Ensure compliance with all local laws and regulations, and implement preventive measures to address safety concerns.</li><li>Regularly update and enforce safety protocols and guidelines in line with industry standards.</li></ul>Sales &amp; Business Goals:<ul><li>Promote a customer-centric culture that drives sales opportunities and maximizes revenue.</li><li>Work with the team to achieve operational targets and contribute to the overall success of the facility.</li><li>Assist in promoting marketing campaigns and seasonal offers to encourage customer engagement and sales growth.</li></ul>Training &amp; Development:<ul><li>Ensure staff are properly trained in facility operations, safety standards, and customer service.</li><li>Provide ongoing coaching and development opportunities to enhance team performance and prepare staff for career progression.</li></ul>Industry Awareness:<ul><li>Stay updated on developments in the leisure and entertainment industry, including changes in regulations and new trends.</li><li>Adapt operational procedures and protocols to keep the facility competitive and compliant with industry standards.</li><li>Other Duties:</li><li>Perform any other duties as assigned by the Operations Supervisor or Manager.</li></ul>Qualifications &amp; Experience<ul><li>Experience: Minimum 2 years of experience in a customer-facing role, preferably in the entertainment, leisure, or sports industry.</li><li>Passion: A strong interest and passion for sports, adrenaline-based activities, and customer service excellence.</li><li>Language Skills: Highly fluent in English (both spoken and written). Bilingual skills are a plus.</li><li>Availability: Willingness to work in shifts, including weekends and public holidays as required.</li></ul>Professional and Personal Skills<ul><li>Customer Service: Exceptional customer service skills, with a strong ability to engage with customers, understand their needs, and deliver a superior experience.</li><li>Communication: Excellent communication and interpersonal skills, with the ability to build rapport and work effectively with diverse teams and customers.</li><li>Organizational Ability: Strong organizational and multitasking abilities, with the ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>Problem-Solving: Ability to handle difficult situations with tact and diplomacy, resolving issues calmly and professionally.</li><li>Leadership: Proven leadership capabilities with a focus on motivating and inspiring a team to achieve operational and customer service goals.</li><li>Attention to Detail: Strong attention to detail, ensuring all operations meet the highest standards.</li></ul>What We Offer<ul><li>Work Environment: A vibrant, energetic, and supportive workplace that promotes teamwork and professional growth.</li><li>Compensation: A market-competitive salary based on experience.</li><li>Benefits: Standard benefits as per UAE Labor Law</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is an urgent vacancy. Are you available to join immediately? </li></ul>Work Location: In person

Team Leader (Recreation)

Join Immersive Experiences and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Immersive Experiences

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Team Leader (Recreation)