Qureos Mentor

Impact Networking, LLC

<div>Description 
 
 
Impact is a leading national managed services provider, specializing in: IT &amp; Cloud, Cybersecurity, Digital Transformation &amp; AI, Integrated Marketing, and Print &amp; Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support &ndash;with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. 
 
Overview 
 
Impact is hiring a Field Services Engineer for our Nationally ranked Best and Brightest Workplace! 
 
The Field Services Engineer (FSE) plays a critical role in ensuring Impact Networking&rsquo;s clients receive top-tier IT service, support, and implementation. This position requires working in the field, traveling to local customer locations to provide onsite service, maintenance, and project execution while maintaining Impact&rsquo;s high standards. The FSE will collaborate with internal teams to resolve technical issues, support client onboarding, and ensure seamless IT operations. This role demands both technical expertise and strong interpersonal skills to effectively diagnose and resolve issues while delivering an exceptional customer experience. 
 
Watch the video below to learn more about our Managed IT division! 
 
 
 
How Impact&rsquo;s MIT and Cloud Solutions Help Businesses 
 
Responsibilities 
<ul><li>
Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering. This process involves onsite discovery as well as the physical review and documentation of IT assets</li><li>
The Field Services Engineer will support client technical activities, primarily at the client's location (onsite). All work at the FSE level will be assigned, reviewed, and approved by the designated Field Services Manager. This role necessitates technical expertise to aid in the implementation of core MIT networking, server, and computer technologies. These responsibilities include the setup and troubleshooting of Windows Server, Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G-Suite, and Azure</li><li>
Collaborate with the Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation</li><li>
Work with clients&rsquo; line of business vendors on technical requirements as needed</li><li>
Documents and resolves user computing issues requiring onsite remediation, ensuring customer satisfaction is maintained</li><li>
Collaborates with the Technical Operations Center (TOC) to resolve user issues, following a structured problem management process</li><li>
Collaborates with various resources and vendors to provide efficient field support services. This encompasses working with third-party vendors, Line of Business (LoB) application providers, and other divisions within Impact Networking Technology</li><li>
Timely documentation of issues and onsite labor performed within Impact&rsquo;s ticket system</li><li>
Participates in ongoing training and attainment of manufacturer certifications</li><li>
Cultivates and sustains relationships with customers and engineers, thereby enhancing our company's positive reputation through outstanding customer service</li><li>
Maintains relationships with vendor contacts that are beneficial to the company</li><li>
Adheres to standards for documenting customer network status and activities</li></ul> 

Things We Are Looking For 
<ul><li>
Minimum of 3 years of relevant experience in IT field services<ul><li>
Fundamental understanding of Server Administration</li><li>
Experience with Windows 2012-2025 Server</li><li>
Active Directory management and maintenance</li><li>
DNS, DHCP, and Remote Desktop Services</li><li>
Understanding of VMWare, Hyper-V and other virtualization technologies</li><li>
Storage solutions: SAN, NAS, and Shared Storage</li><li>
Fundamental understanding of Firewalls, switches, and other networking technologies</li><li>
Cisco Meraki, HP, and other technologies</li><li>
Backup technologies</li><li>
Office 365, Azure and other &ldquo;cloud&rdquo; solutions</li><li>
Mobile operating systems (IOS, Android, Windows)</li><li>
RMM tools such as N-Able, Kaseya or LabTech</li></ul></li><li>
MSP experience preferred</li><li>
Demonstrated experience preferred:<ul><li>
ITIL and Service Management</li><li>
Knowledge of HaloPSA Platform</li><li>
Must have working knowledge of event and incident management systems including 
support for Incident, Change, and Request for Information requirements.</li><li>
Strong verbal and written communication skills and a customer-service focus.</li><li>
Excellent problem-solving skills.</li><li>
Ability to communicate and work directly with customers to identify and resolve technical issues.</li><li>
Ability to take initiative.</li><li>
Ability to work under pressure and manage multiple priorities.</li></ul></li><li>
Education/Certifications<ul><li>
Valid driver&rsquo;s license and proof of insurance</li><li>
Microsoft Fundamentals certification</li><li>
Certifications such as:<ul><li>
CompTIA Network+, A+, Security+, ITF+</li><li>
Microsoft 365 Certified: Fundamentals</li></ul></li></ul></li></ul> 

Why Join Us? 
 
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world &ndash; one person, one company, one community at a time. 
 
At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:<ul><li>
Innovation: We embrace change because innovation lives outside the comfort zone.</li><li>
Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.</li><li>
Honesty: We are fiercely transparent and consistently honest.</li><li>
Fun: We fuel work with fun, knowing life's too short for boring.</li><li>
Low Ego: We champion ideas over titles, because brilliance knows no rank.</li><li>
One Team: We win as a team, we lose as a team, we are one team.</li></ul> 
 
Benefits 
<ul><li>
Up to 20 days of PTO</li><li>
Up to 7 Paid Sick Days</li><li>
12+ paid holidays</li><li>
Paid Parental Leave</li><li>
Comprehensive Health, Disability Life, Dental and Vision Plans</li><li>
401(K) &amp; retirement plans</li><li>
Tenure incentives at 5- (Tiffany &amp; Co. Gift Card), 10- (Rolex), and 20- ($20,000 check) year marks</li><li>
Continued education reimbursement</li><li>
On-going training &amp; development opportunities</li></ul> 
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $65,000-$75,000. 
 
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let&rsquo;s build something incredible together! 
 
#LI-Onsite</div>

Field Services Engineer

<div>Description 
 
Impact is hiring a Sales Support Administrator for our Nationally ranked Best and Brightest Workplace! 
 
Impact is a leading national managed services provider, specializing in: IT &amp; Cloud, Cybersecurity, Digital Transformation &amp; AI, Integrated Marketing, and Print &amp; Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support &ndash;with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. 
 
What We Do 
 
Overview 
The Customer Relations Team is a unified department that streamlines support for both internal and external clients. This team is responsible for managing business contracts, processing orders, handling billing, and serving as the single point of contact for all customer care needs. The Customer Relations &ndash; Sales Support role is integral to ensuring seamless contract management and responsive support, primarily for our sales teams. This position works closely with the Customer Relations teams to deliver accurate billing, maintain contract records, and facilitate efficient communication across departments, all while upholding the highest standards of service and operational excellence. 
 
Responsibilities 
<ul><li>
Manage a high volume of incoming requests via the ticketing system.</li><li>
Maintain contract records in the billing system, including: 
<ul><li>
Entry of new contracts</li><li>
Updates and ongoing maintenance of existing contracts</li><li>
Meter collection and data entry</li><li>
Adding or removing devices and services</li><li>
Processing billing contracts and managing billing changes</li></ul></li><li>
Ensure contracts comply with company standards and customer agreements.</li><li>
Process billing for all maintenance contracts, reviewing invoices daily for accuracy.</li><li>
Monitor and resolve missing meter; proactively obtain readings from customers when needed.</li><li>
Assist customers with invoice inquiries, providing clear explanations of base charges, overages, and adjustments.</li><li>
Prepare maintenance proposals and manage renewals, billing adjustments, or cancellations as required.</li><li>
Address internal sales requests and concerns with accuracy and efficiency.</li><li>
Deliver timely responses on assigned projects, tasks, and inquiries.</li></ul> 

Things We Are Looking For<ul><li>
High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree plus</li><li>
Experience with e-automate or similar ERP/order management systems a plus</li><li>
Confidence in Microsoft Office Suite skills (Word, Excel, Outlook)</li><li>
Intermediate Mathematical skills.</li><li>
Strong communication skills (verbal and written) with a professional demeanor</li><li>
Strong listening skills</li><li>
Ability to manage competing priorities and meet deadlines in a high-volume environment</li><li>
Strong problem-solving and conflict-resolution skills</li><li>
High attention to detail and accuracy</li><li>
Team-oriented mindset with the ability to also work independently</li><li>
Adaptability to changing processes and procedures</li><li>
Ability to perform in a fast-paced environment</li></ul> 

Why Join Us? 
 
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world &ndash; one person, one company, one community at a time. 
 
At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:<ul><li>
Innovation: We embrace change because innovation lives outside the comfort zone.</li><li>
Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.</li><li>
Honesty: We are fiercely transparent and consistently honest.</li><li>
Fun: We fuel work with fun, knowing life's too short for boring.</li><li>
Low Ego: We champion ideas over titles, because brilliance knows no rank.</li><li>
One Team: We win as a team, we lose as a team, we are one team.</li></ul> 
 
Benefits 
<ul><li>
Up to 20 days of PTO</li><li> 
Up to 7 Paid Sick Days</li><li> 
12+ paid holidays</li><li> 
Paid Parental Leave</li><li> 
Comprehensive Health, Disability Life, Dental and Vision Plans</li><li> 
401(K) &amp; retirement plans</li><li> 
Tenure incentives at 5- (Tiffany &amp; Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s)</li><li> 
Continued education reimbursement</li><li> 
On-going training &amp; development opportunities</li></ul>
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $50,000-$55,000. 
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let&rsquo;s build something incredible together! 
#LI-Onsite</div>

Sales Support Administrator

Join Impact Networking, LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Impact Networking, LLC

ABOUT_COMPANY

Field Services Engineer

Sales Support Administrator