Qureos Mentor

Imperial Resource Group, Global

Join our dynamic team as a Customer Support Representative!Provide exceptional technical support to our valued customers across the USA. Troubleshoot internet connectivity issues, explain complex technical information clearly, and resolve customer concerns efficiently. A successful candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service.Responsibilities (Training will be given):<ul><li>Answer customer inquiries via phone, email, and chat</li><li>Troubleshoot internet connectivity issues</li><li>Provide technical support and guidance</li><li>Resolve customer complaints and escalate issues as needed</li><li>Adhere to company policies and procedures</li></ul>Qualifications:<ul><li>Strong customer service orientation</li><li>Excellent verbal and written communication skills</li><li>Basic computer troubleshooting knowledge</li><li>Ability to work in a fast-paced environment</li><li>Availability to work flexible shifts</li></ul>Please note that this is a full-time, onsite position for the evening/night shift. Office Location: 48 Commercial Plaza Cavalry Ground, Lahore Cantt For further details contact p: +92 319-8476447Join us and make a difference in the lives of our customers!Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthExperience:<ul><li>Customer services: 1 year (Preferred)</li></ul>Work Location: In person

Customer Care and Technical Support Representative

Company Overview: IRG Global is a leading provider of cutting-edge telecom solutions. We are committed to delivering high-speed connectivity, exceptional customer service, and innovative communication products to residential and business customers. As we grow, we're looking for passionate and results-driven individuals to become part of our sales team.Position Summary: We&rsquo;re seeking a motivated Inbound Telecom Sales Specialist to handle incoming incoming sale and customer service call, understand client needs, and upsell or cross sell telecom services. You&rsquo;ll play a critical role in converting leads, upselling services, and ensuring customer satisfaction.Key Responsibilities:<ul><li>Answer inbound calls and leads from customers and convert them into sales.</li><li>Understand customer needs and match them with suitable telecom products (internet, phone, bundles, etc.).</li><li>Provide accurate product information, pricing, and promotions.</li><li>Use persuasive sales techniques to close sales and meet monthly targets.</li><li>Maintain CRM records with call outcomes, customer details, and follow-up actions.</li><li>Collaborate with internal teams (technical, billing, support) to ensure smooth customer onboarding.</li><li>Stay up to date on industry trends, product changes, and competitors.</li></ul>Required Qualifications:<ul><li>1&ndash;3 years of experience in telecom or sales-related roles.</li><li>Excellent communication and interpersonal skills.</li><li>Proven ability to meet or exceed sales targets.</li><li>Comfortable working in a fast-paced, performance-driven environment.</li><li>Familiarity with CRM software and inbound call systems.</li><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Preferred Skills:<ul><li>Strong communication skills in English.</li><li>Strong problem-solving and objection-handling abilities.</li><li>Tech-savvy with a passion for connectivity and communications.</li></ul>Benefits:<ul><li>Competitive base salary plus uncapped commissions.</li><li>Paid training and development opportunities.</li><li>Dynamic work culture with growth opportunities.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs250,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Inbound Tele Sales Representative

Join Imperial Resource Group, Global and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Imperial Resource Group, Global

About Company

Customer Care and Technical Support Representative

Inbound Tele Sales Representative