Qureos Mentor

InKnowTech Private Limited

<ul><li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, or chat.</li><li>Diagnose and resolve hardware, software, and network issues.</li><li>Log all support requests in the ticketing system (e.g., ServiceNow, Jira) and ensure timely resolution.</li><li>Escalate unresolved issues to appropriate internal teams or vendors.</li><li>Provide remote support and guidance to users on IT-related queries.</li><li>Maintain and update documentation for support processes and procedures.</li><li>Adhere to ITIL best practices and company policies.</li></ul>Required Skills:<ul><li>Proficiency in using ticketing tools like ServiceNow.</li><li>Strong understanding of ITIL frameworks and service desk operations.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>Familiarity with remote desktop applications and support tools.</li><li>Basic knowledge of networking concepts and troubleshooting.</li></ul>Job Type: Full-timeWork Location: In person

Service Desk Analyst

Join InKnowTech Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

InKnowTech Private Limited

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Service Desk Analyst