Qureos Mentor

In-Telecom

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
We are seeking enthusiastic and skilled Field Technicians to join our dynamic teams across various locations in Louisiana. This is a unique opportunity to leverage your IT expertise in a role that offers variety, challenge, and the satisfaction of making a significant impact on our clients' success. Our ideal candidates are tech-savvy problem solvers with a passion for customer service and a desire to continually learn and grow within the IT field.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Provide exceptional onsite and remote IT support, resolving new and escalated tickets efficiently.</li>
<li>Administer and support cloud solutions such as Office 365, Azure AD, and other apps.</li>
<li>Staging of hardware, including PCs, printers, networking equipment, phones, and specialized devices.</li>
<li>Perform hardware, software, and peripheral troubleshooting, including PCs, printers, networking equipment, phones, and specialized devices.</li>
<li>Manage Active Directory, group policies, network configurations (TCP/IP, DNS, DHCP), and server administrations (Windows Server 2012 and above).</li>
<li>Implement and support networking technologies, including firewalls, switches, and APs.</li>
<li>Assist with project solutioning, implementation, and maintenance tasks, ensuring the best outcomes for clients.</li>
<li>Travel to client sites as required, providing timely and effective solutions to technical problems.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge and Experience</b></h3><br>
<ul>
<li>
Bachelor&rsquo;s degree in Information Technology or Computer Science (preferred).</li>
<li>3 to 5 years of experience in IT support, with a strong background in Azure AD, Intune, SharePoint Administration, VMWare, and Windows Server Environments.</li>
<li>Excellent technical troubleshooting skills across a variety of hardware and software.</li>
<li>Solid understanding of networking concepts and experience with networking hardware.</li>
<li>Solid understanding of VoIP concepts and experience with phone system programming and hardware.</li>
<li>Outstanding customer service skills with the ability to communicate effectively both verbally and in writing.</li>
<li>Certifications such as A+, Network+, CCNA, Azure, or similar are highly regarded.</li>
<li>Ability to handle physical tasks and lift up to 50 pounds as needed.</li>
<li>Clean driving record and reliable transportation for travel to client sites</li></ul><br>
<h3 class="jobSectionHeader"><b>
Job Benefits</b></h3><br>
<ul>
<li>
Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>401k</li></ul><br>
<h3 class="jobSectionHeader"><b>
About In-Telecom</b></h3><div>
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.</div><div><br>
In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Field Technician I

<div><h3 class="jobSectionHeader"><b>Description</b></h3><br>
The Escalation Technician provides advanced technical support to managed services clients, ensuring reliable performance across networks, systems, voice, and security environments. This role serves as an escalation point for Level 1 technicians, resolving complex tickets, assisting with project implementations, and maintaining high standards of service delivery. The Escalation Technician combines technical expertise with strong communication skills to deliver timely solutions and an excellent client experience. Key Responsibilities Provide advanced troubleshooting and resolution for escalated service tickets across network, server, workstation, voice, and security platforms. Address Level 2 issues such as: Resolving complex Active Directory, DNS, and Group Policy errors. Advanced O365 issues (mail flow, shared mailbox permissions, Teams/SharePoint access). Network troubleshooting (switch/VLAN misconfigurations, firewall rule adjustments, VPN issues). VoIP quality issues and SIP trunk escalations. Endpoint performance issues requiring registry or driver-level fixes. Malware or security alerts that require containment and remediation beyond Level 1 capabilities. Perform detailed root cause analysis and implement preventative measures. Support the deployment, configuration, and optimization of MSP-managed tools and platforms. Assist with client onboarding, system upgrades, and project rollouts as directed by senior engineers or project managers. Document all work performed, update tickets thoroughly, and follow internal SOPs for consistency and quality. Monitor SLA adherence and prioritize tasks to ensure service standards are consistently met. Collaborate with Level 1 technicians by providing guidance, mentorship, and knowledge sharing. Escalate unresolved issues to Level 3 engineers or senior staff as appropriate. Participate in on-call rotations and provide after-hours support when needed. Contribute to continuous improvement of processes, documentation, and client experience. Skills, Knowledge &amp; Expertise 2&ndash;4 years of IT support experience, preferably in an MSP or similar service-driven environment. Strong working knowledge of Windows Server, Active Directory, O365, networking fundamentals (DNS, DHCP, VLANs, firewalls), and endpoint management. Familiarity with RMM, PSA, and ticketing systems. Experience supporting VoIP and security platforms is a plus. Excellent troubleshooting and analytical skills with a customer-first mindset. Strong written and verbal communication abilities. Relevant certifications (CompTIA Network+, Security+, Microsoft, Cisco, etc.) preferred but not required. Preferred Qualifications: Proven experience in a similar role, preferably within an MSP environment. Strong technical skills in system and network troubleshooting. Proficiency in configuring and maintaining servers, networks, and IT infrastructure. Excellent communication skills, with the ability to explain complex technical issues to non-technical clients. Ability to work collaboratively in a team-oriented environment. Strong organizational skills with attention to detail. Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Expert) are a plus.<br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><div><br>
Provide advanced troubleshooting and resolution for escalated service tickets across network, server, workstation, voice, and security platforms.<br>
</div><ul><li>Address Level 2 issues such as:<ul>
<li>Resolving complex Active Directory, DNS, and Group Policy errors.</li>
<li>Advanced O365 issues (mail flow, shared mailbox permissions, Teams/SharePoint access).</li>
<li>Network troubleshooting (switch/VLAN misconfigurations, firewall rule adjustments, VPN issues).</li>
<li>VoIP quality issues and SIP trunk escalations.</li>
<li>Endpoint performance issues requiring registry or driver-level fixes.</li>
<li>Malware or security alerts that require containment and remediation beyond Level 1 capabilities.</li>
</ul></li><li>Perform detailed root cause analysis and implement preventative measures.</li>
<li>Support the deployment, configuration, and optimization of MSP-managed tools and platforms.</li>
<li>Assist with client onboarding, system upgrades, and project rollouts as directed by senior engineers or project managers.</li>
<li>Document all work performed, update tickets thoroughly, and follow internal SOPs for consistency and quality.</li>
<li>Monitor SLA adherence and prioritize tasks to ensure service standards are consistently met.</li>
<li>Collaborate with Level 1 technicians by providing guidance, mentorship, and knowledge sharing.</li>
<li>Escalate unresolved issues to Level 3 engineers or senior staff as appropriate.</li>
<li>Participate in on-call rotations and provide after-hours support when needed.</li>
<li>Contribute to continuous improvement of processes, documentation, and client experience.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Experience</b></h3><br>
<ul>
<li>
2&ndash;4 years of IT support experience, preferably in an MSP or similar service-driven environment.</li>
<li>Strong working knowledge of Windows Server, Active Directory, O365, networking fundamentals (DNS, DHCP, VLANs, firewalls), and endpoint management.</li>
<li>Familiarity with RMM, PSA, and ticketing systems.</li>
<li>Experience supporting VoIP and security platforms is a plus.</li>
<li>Excellent troubleshooting and analytical skills with a customer-first mindset.</li>
<li>Strong written and verbal communication abilities.</li>
<li>Relevant certifications (CompTIA Network+, Security+, Microsoft, Cisco, etc.) preferred but not required.</li>
</ul><div><b>Success in This Role</b><br>
A successful Escalation Technician delivers consistent, reliable technical support, resolves complex issues with minimal escalation, and helps elevate the overall performance of the service desk team while ensuring a positive client experience.<br>
</div><div><b>Preferred Qualifications:</b></div><ul>
<li>Proven experience in a similar role, preferably within an MSP environment.</li>
<li>Strong technical skills in system and network troubleshooting.</li>
<li>Proficiency in configuring and maintaining servers, networks, and IT infrastructure.</li>
<li>Excellent communication skills, with the ability to explain complex technical issues to non-technical clients.</li>
<li>Ability to work collaboratively in a team-oriented environment.</li>
<li>Strong organizational skills with attention to detail.</li>
<li>Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Expert) are a plus.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Job Benefits</b></h3><br>
<ul>
<li>
Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>401k</li></ul><br>
<h3 class="jobSectionHeader"><b>
About In-Telecom</b></h3><div>
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.</div><div><br>
In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Escalation Technician

Join In-Telecom and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

In-Telecom

ABOUT_COMPANY

Field Technician I

Escalation Technician