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Inaya Accessories

Job Description: E-Commerce Operations ManagerLocation: Mumbai, India (On-site/Hybrid) Brand: Inaya Accessories &ndash; Waterproof, Tarnish-Free Demi-Fine JewelryAbout UsInaya Accessories is a fast-growing demi-fine jewelry brand loved by 100,000+ customers worldwide. We specialize in waterproof, tarnish-free, hypoallergenic jewelry designed for everyday luxury. As we expand in India and globally (including Australia), we are looking for a detail-oriented and proactive E-Commerce Operations Manager to oversee our online business operations and ensure seamless customer experiences.Key ResponsibilitiesWebsite Management &amp; SEO<ul><li>Oversee day-to-day management of the Inaya website, ensuring smooth navigation, timely updates, and flawless customer experience.</li><li>Collaborate with tech/design teams to optimize UI/UX, page speed, and mobile responsiveness.</li><li>Manage SEO activities: keyword strategy, product page optimization, content updates, and performance tracking.</li></ul>Marketplace Management<ul><li>Manage product listings, promotions, and inventory on external marketplaces (nykaa, Myntra, Ajio, etc.).</li><li>Track performance, implement strategies to boost visibility, and drive sales across platforms.</li></ul>Logistics &amp; Third-Party Coordination<ul><li>Coordinate with courier partners, warehouse teams, and logistics vendors to ensure timely order dispatches and returns.</li><li>Manage SLAs with third-party service providers (courier, packaging, tech, etc.).</li><li>Monitor delivery timelines, escalate issues, and resolve bottlenecks.</li></ul>E-Commerce Operations &amp; Timing<ul><li>Ensure seamless order processing from placement to delivery with minimal delays.</li><li>Implement processes to streamline day-to-day e-commerce workflows.</li><li>Monitor customer journey touchpoints to reduce drop-offs and cancellations.</li></ul>Product Cataloging &amp; Inventory Management<ul><li>Create and maintain accurate product catalogs with complete information (descriptions, images, attributes, SEO-friendly content).</li><li>Track and reconcile inventory across website, marketplaces, and warehouses.</li></ul>Desired Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, E-Commerce, or related field.</li><li>1&ndash;5 years of experience in e-commerce operations, preferably in fashion, accessories, or lifestyle brands.</li><li>Strong knowledge of website management, SEO, and marketplace platforms.</li><li>Hands-on experience with inventory management systems and logistics coordination.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to manage multiple stakeholders and work in a fast-paced environment.</li></ul>What We Offer<ul><li>Opportunity to be part of a fast-scaling, women-led brand redefining jewelry.</li><li>A dynamic and collaborative work culture.</li><li>Competitive salary and growth opportunities within the company.</li><li>Employee discounts on all Inaya products</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;55,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Work from home</li></ul>Ability to commute/relocate:<ul><li>Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Know how of platforms like shopify</li><li>Have you used logistics platforms like Shiprocket?</li><li>Do you have the know how of OMS platforms like unicommerce?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>E-Commerce: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Mumbai, Maharashtra (Required)</li></ul>Work Location: In person

E-commerce Operations Manager

Join Inaya Accessories and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Inaya Accessories

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E-commerce Operations Manager