Qureos Mentor

Inchcape Shipping Service

<div>Who We Are: 
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. 

Role Summary: 
The Operations Billing Executive reporting to the Operations Manager based out of Ras Al Khaimah, UAE shall primarily handle and be responsible for the invoice collection, communication with respective vendors / service providers and smooth coordination with internal departments in an accurate, professional, and timely manner. This position involved ensuring Quality Management System Standards are implemented consistently in all operational reporting activities, monitoring the required operational excellence. 

Contract: Fixed Term - 3 Months

Location: UAE (Remote) 
Key Responsibilities: 
<ul>
<li>
Responsible for the smooth invoice collection and follow-up with the respective vendor or internal department.</li>
</ul><ul><li>Instrumental in ensuring the invoices are collected within 10 days of the vessel&rsquo;s ATS or as per the Principal&rsquo;s SLA.</li>
</ul><ul><li>Verify all third-party and internal invoices as per the SOP in place.</li>
</ul><ul><li>Ensure that all service lines in OneDA are captured accurately and are in line with the appointment letter and internal instructions.</li>
<li>Responsible for smooth submission of invoices to DAC team for FDA processing, maintaining records as per set procedure. 
</li>
<li>Responsible for maintaining records of all credit notes raised by the department.</li>
<li>Ensure accurate disbursements are sent to the Principal after completing of the quality checks of all invoices pertaining to the port call.</li>
</ul><ul><li>Smoothly coordinate FDA query resolution. It includes coordination with the Operators and other departments.</li>
</ul><ul><li>Ensure that customer service and customer satisfaction remain as a top priority in all elements of the functions performed in this department.</li>
</ul><ul><li>Contribute towards any improvements to the department policy, SOP, communications, or any other improvements as deemed beneficial to the department, Inchcape and the Principals.</li>
</ul><ul><li>Ensure to maintain good relationship with all Principals and Vendors handled, and work quickly and effectively to resolve any issues, disputes, or other which principals may face</li>
</ul><ul><li>Reporting: regular dialogue with Regional Operations Centre (ROC), Operators, Asst. Operations Managers, Support Desk team, DAC Team, Vendors to ensure smooth activities throughout.</li></ul> 


The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures. 
Candidate Requirements: 

<ul>
<li>Good understanding of port operations and port agency services (more than 3 years).</li>
<li>Proficiency in MS Office application (word, excel, outlook, PowerPoint, etc.) and related internal systems.</li>
<li>Good planning, organizing.</li>
<li>Proven skills in administrative and numerate skills, able to use initiative to solve day-to-day problems in a professional and methodical manner.</li></ul> 

<ul>
<li>Excellent Communication skills.</li>
</ul><ul><li>Excellent Customer services skills.</li>
</ul><ul><li>Excellent leadership skills.</li>
<li>Strong Problem Solving &amp; analytical skills.</li>
</ul><ul><li>Good Project Management skills.</li>
<li>Excellent Planning &amp; Co-ordination skills.</li></ul> 

<ul>
<li>1-3 years experience in similar role.</li>
</ul><ul><li>College degree or equivalent. 
</li>
<li>Local Middle East Port knowledge.</li>
<li>Shipping Agency Experience.</li></ul> 


Why Inchcape Shipping Services? 
We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. 
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry. 
#WeAreInchcape 
Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. 

Additional Information: 
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. 
#LI-KT1</div>

UAE - Operations Billing Executive (3 month FTC)

<div>Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. 

Location: Chennai 
Duties and Responsibilities: 
<ul>
<li>Lead and manage a team of data analysts, ensuring deliverables are met with accuracy and timeliness.</li>
<li>Oversee the design and development of Power BI dashboards and automated reporting solutions.</li>
<li>Manage SQL-based data extractions and ensure database integrity.</li>
<li>Drive business insights through data mining and advanced analytics techniques</li>
</ul><ul><li>Collaborate with cross-functional teams to support strategic decision-making.</li>
<li>Provide training and mentoring to upskill team members.</li>
<li>Contribute to process improvements and establish best practices for data management</li></ul> 


Knowledge, Experience and Skills:

Essential:
<ul>
<li>5&ndash;8 years of total experience in data analytics, with at least 2&ndash;3 years in a leadership or managerial role.</li>
<li>Advanced proficiency in Excel (Macros &amp; VBA), SQL, Power BI., Tableau</li>
<li>Strong experience in team handling, stakeholder management, and project delivery.</li>
<li>Demonstrated ability to translate data into business strategy.</li>
<li>Strong communication, leadership, and presentation skills.</li></ul> 


You Will Receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy: 
<ul>
<li>
A place to grow your career - we&rsquo;ll help you set big goals and exceed them.</li>
<li>Competitive salary package and performance-based bonus scheme.</li>
<li>Premium medical health insurance coverage.</li>
<li>Work with talented, committed, and supportive teammates.</li>
<li>Value Award celebration events.</li></ul> 


Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. 
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 
Global Perspective - we connect the world and see the bigger picture. 
The Power of People - we rely on the strength of local agent knowledge and relationships. 
Progress - we adopt new thinking and push for positive change in our industry. 
Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. 
#WeAreInchcape 
Additional Information: 
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 
To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. 
#LI-MB1</div>

India - Assistant Manager Data Analyst

<div>Who are Inchcape? 
At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills &amp; experience. We embrace change and are open to new thinking and pushing for positive change in our industry. 
Contract type: Permanent

Location: Chennai - Guindy 
Main Purpose of Job 
Accounts Receivable function within the Onecape HUB, to include debt collection, dispute resolution, reporting and SOA reconciliation from the customers that fall under the Onecape product

This will include ensuring SLA&rsquo;s/KPI targets are adhered to in accordance with our operational/financial strategy 
Key Accountable
<ul>
<li>Collection of customer debits in line with credit terms, maintaining a low overdue ratio</li>
<li>Create strong relationships with our customers, to help encourage quicker settlement turnaround</li>
<li>SOA reconciliation</li>
<li>Dispute resolution</li>
<li>Customer refunds</li>
<li>Adhere to global bank account verification policy (LOBD)</li>
<li>Reporting i.e customer SOA&rsquo;s</li>
<li>Transaction posting within internal accounting system (Unit 4)</li>
<li>Communication externally and internally</li>
<li>Escalation on customer where recoverables are overdue</li>
<li>Participate in regular catchup on your sole accounts with your line managers</li></ul> 


Key Deliverables
<ul>
<li>Ensuring overdues are kept within target</li>
<li>Clear communication with internal/external stakeholders</li>
<li>Customer relationship building</li></ul> 


Competency Requirement

Direct
<ul>
<li>Customer Focus</li>
<li>Ethics &amp; Integrity</li>
<li>Organisational Commitment</li>
<li>Health &amp; Safety Compliance</li></ul> 


Key
<ul>
<li>Planning and Delivery</li>
<li>Initiative</li>
<li>Quality Focus</li>
<li>Financial Accountability</li>
<li>Managing Work Processes</li>
<li>Planning and Delivery</li>
<li>Team Work</li></ul> 


Management

Establish Focus 
Knowledge, Experience and skills 
Essential
<ul>
<li>Good communication skills to include prior experience dealing with collections internationally</li>
<li>Ability to meet deadlines through good time management and allocation of priorities</li>
<li>Experience of working in a target driven environment</li>
<li>Process oriented</li></ul> 


Desirable
<ul>
<li>Shipping background</li></ul> 


Educational And Professional Qualification 
Essential
<ul>
<li>BCOM/BBA</li></ul> 


Desirable
<ul>
<li>MBA Financial Management</li></ul> 


Why Inchcape Shipping Services? 
We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry. 
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture. 
The Power of People - we rely on the strength of local agent knowledge and relationships. 
Progress - we adopt new thinking and push for positive change in our industry. 
In return, we will offer you: 


A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive: 

<ul><li>A retirement savings plan</li></ul>
<ul><li>Life assurance</li></ul>
<ul><li>Holiday</li></ul>
<ul><li>Competitive salary</li></ul>
<ul><li>Employee Assistance Programme</li></ul>
<ul><li>Career development and progression opportunities</li></ul>
<ul><li>Values Award celebration events</li></ul> 
Plus, much more! 
If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert! 
#ISSthebiggerpicture 
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 
Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity. 
#LI-MB1</div>

India - Accounts Receivable Executive

<div>Who are Inchcape? 
At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills &amp; experience. We embrace change and are open to new thinking and pushing for positive change in our industry. 
Contract type: Permanent

Location: Chennai - Guindy 
Main Purpose of Job

Accounts Receivable function within the Onecape HUB, to include debt collection, dispute resolution, reporting and SOA reconciliation from the customers that fall under the Onecape product

This will include ensuring SLA&rsquo;s/KPI targets are adhered to in accordance with our operational/financial strategy 
Key Accountabilities
<ul>
<li>Collection of customer debits in line with credit terms, maintaining a low overdue ratio</li>
<li>Create strong relationships with our customers, to help encourage quicker settlement turnaround</li>
<li>SOA reconciliation</li>
<li>Dispute resolution</li>
<li>Customer refunds</li>
<li>Adhere to global bank account verification policy (LOBD)</li>
<li>Reporting i.e. customer SOA&rsquo;s</li>
<li>Transaction posting within internal accounting system (Unit 4)</li>
<li>Communication externally and internally</li>
<li>Escalation on customer where recoverable are overdue</li>
<li>Regular catchups with your team members on their sole accounts</li>
<li>Weekly commentary for AR reporting</li>
<li>Performance reviews of team members</li>
<li>Annual leave management</li></ul> 


Key Deliverables
<ul>
<li>Daily management of the account receivables executives ensuring collections/targets are being met</li>
<li>Clear communication with internal/external stakeholders</li>
<li>Customer relationship building</li></ul> 


Competency Requirement

Direct
<ul>
<li>Customer Focus</li>
<li>Ethics &amp; Integrity</li>
<li>Organisational Commitment</li>
<li>Health &amp; Safety Compliance</li></ul> 


Key
<ul>
<li>Planning and Delivery</li>
<li>Initiative</li>
<li>Quality Focus</li>
<li>Financial Accountability</li>
<li>Managing Work Processes</li>
<li>Planning and Delivery</li>
<li>Team Work</li></ul> 


Knowledge, Experience and Skills 
Essential
<ul>
<li>Good communication skills to include prior experience dealing with collections internationally</li>
<li>Ability to meet deadlines through good time management and allocation of priorities</li>
<li>Experience of working in a target driven environment</li>
<li>Process oriented</li>
<li>Previous experience in team management</li></ul> 


Desirable
<ul>
<li>Shipping background</li></ul> 


Educational And Professional Qualification

Essential

B.COM/BBA

Desirable

MBA Financial Management 
Why Inchcape Shipping Services? 
We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry. 
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture. 
The Power of People - we rely on the strength of local agent knowledge and relationships. 
Progress - we adopt new thinking and push for positive change in our industry. 
In return, we will offer you: 


A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive: 

<ul><li>A retirement savings plan</li></ul>
<ul><li>Life assurance</li></ul>
<ul><li>Holiday</li></ul>
<ul><li>Competitive salary</li></ul>
<ul><li>Employee Assistance Programme</li></ul>
<ul><li>Career development and progression opportunities</li></ul>
<ul><li>Values Award celebration events</li></ul> 
Plus, much more! 
If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert! 
#ISSthebiggerpicture 
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 
Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity. 
#LI-MB1</div>

India - Assistant Manager - Accounts Receivables

<div>Who We Are: 
At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 260 proprietary offices, across 60 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. 
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills &amp; experience. We embrace change and are open to new thinking and pushing for positive change in our industry. 
Purpose of Role: 
We have an exciting opportunity for a Bid Manager to join the team. Working in a matrix structure and as a member of the Commercial team, the Bid Centre Manager is responsible for leading and creating Bid and Tender responses. They will provide oversight of Bid Activity, and where required co-ordinate Bid creation and publication. 
Duties and Responsibilities:
<ul>
<li>Support the Vice President Sales Excellence in driving performance of a global or complex/integrated sales team.</li>
<li>Contribute to building the relevant sales excellence program as the platform for year-on-year net revenue growth.</li> 
</ul>
Bid Centre Management
<ul>
<li>Lead the process of Bid, Qualification, Due Diligence creation, coordinating responses and ensuring timely submission</li>
<li>Deliver Bid Process Readiness and create supporting documentation. 
</li>
<li>Manage a Win/Loss process to drive continuous improvement.</li>
<li>Ensure effective document retention and storage</li>
</ul>
Reporting
<ul>
<li>Contribute to Commercial Team calls and communication to build collaboration.</li>
<li>Contribute to a data driven sales platform to drive a self-service culture.</li>
<li>Regular reporting as required by the business.</li>
</ul>
Collaboration
<ul>
<li>Regular and comprehensive two-way communications across Commercial, Finance, Operations and other Inchcape business groups, ensuring clear messaging and facilitation across communication channels.</li>
<li>Partner with Commercial colleagues to enhance and strengthen a world class sales culture</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Bid Management best practise</li>
<li>Port Agency and Marine Services global - desirable</li>
<li>Commercial activities and 
customer requirements.</li>
<li>Customer relationship management.</li>
<li>Organizational</li>
<li>Presenting.</li>
<li>Analytical.</li>
<li>Prioritization.</li>
<li>Delegation.</li>
</ul>
Education &amp; Experience 
<ul>
<li>Bid Management of complex deals</li>
<li>Contract formation and negotiation.</li>
<li>Customer engagement and management.</li>
<li>Working in complex international organisations.</li>
<li>Team collaboration</li>
<li>Project Management qualification &ndash; desirable</li>
<li>MBA, bachelor&rsquo;s or master's Degree or similar or equivalent work experience - desirable</li>
</ul>
In return, we will offer you: 
A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:
<ul>
<li>Life assurance</li>
<li>Healthcare</li>
<li>Competitive salary</li>
<li>Career development and progression opportunities</li>
<li>Values Award celebration events</li>
<li>Team building days</li>
</ul>
Plus, much more! 
Why Inchcape Shipping Services? 
We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. 
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 
Global Perspective - we connect the world and see the bigger picture.
<div>
The Power of People 
<ul><li> we rely on the strength of local agent knowledge and relationships.</li></ul></div>

Progress - we adopt new thinking and push for positive change in our industry. 
#WeAreInchcape 
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 
Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity. 


Only applications submitted through the ISS Careers website will be acknowledged. 
#LI-KT1</div>

UAE - Bid Manager