Urwah Admin

India Consultancy Private Limited

<div><div>Summary<div>
Position Summary
The Global Hotel and Field Support Analyst is primarily responsible for providing quality hotel and field support by analyzing inquiries received via automated ticketing sources, telephone calls, and e-mail; tracking each request through a project database. This individual will assume ownership of a region/territory of hotels and assist with multi-system support and multi-connected channel sources, as well as troubleshooting reported application/system interface issues. The role focuses on delivering excellent customer service through accurate and efficient inquiry resolutions. This individual is required to clearly articulate customer needs and network with a variety of second-level teams and third-party service providers.
Position Responsibilities<ul><li>
Consistently deliver excellent, high-quality customer service and system support.</li><li>
Previous experience working in a hotel or in the hospitality industry is a plus.</li><li>
Provide first-level telephone, email, and other media contact support for hotels, Colleagues, and third-party service providers.</li><li>
Clearly document interactions, incidents, and resolutions within the project database.</li><li>
While acting as a single point of contact, takes ownership and responsibility of issues from start through resolution.</li><li>
Uses problem-solving skills to troubleshoot daily challenges.</li><li>
Identifies process and document improvement opportunities and works with supervisory staff to take action and implement change.</li><li>
Develops effective, quality working relationships with other departments, groups, and personnel.</li><li>
Maintains system and program knowledge to provide accurate information and efficient customer service.</li><li>
Able to quickly learn new systems and adopt new processes/procedures.</li><li>
Demonstrate a commitment to Hyatt core values.</li><li>
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.</li></ul>
Qualifications<ul><li>
High School diploma (or equivalent)</li><li>
Exposure to formal post- secondary education is a plus</li></ul></div></div><div> 
Qualifications<div>
Qualifications<ul><li>
High School diploma (or equivalent)</li><li>
Exposure to formal post- secondary education is a plus</li></ul>
Skills Needed to Perform this Job<ul><li>
Basic experience with Microsoft Office apps ( Word, Excel, SharePoint, PowerPoint, and Outlook).</li><li>
Minimum of 12 months of Experience with the Hyatt Reservation System ( Reserve) and background system ( SPIRIT) is preferred.</li><li>
Good communication skills (oral, written, and listening)</li><li>
Strong time management and prioritization skills</li><li>
Ability to adapt and flex to new pressures and priorities</li><li>
Ability to apply a best practice mindset to achieve accurate and timely results</li><li>
Open to change and accepting of new technologies.</li></ul></div></div></div>

DISTRIBUTION SERVICES HOTEL & FIELD SUPPORT ANALYST

Join India Consultancy Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

India Consultancy Private Limited

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DISTRIBUTION SERVICES HOTEL & FIELD SUPPORT ANALYST