Qureos Mentor

Indian River Transport

<div><div><ul><li>Pay $45,000 - $55,000 / YEAR</li></ul></div>
Essential Duties and Responsibilities:<ul><li>
Primary source of communication with driver, including, but not limited to, load information, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information</li><li>
Ensure that each driver has an adequate understanding of all details of customer requirements and company expectations</li><li>
Responsible for effective management of an assigned fleet of tractors and drivers that will yield optimum performance including, but not limited to, the following categories:</li><li>
On-time pickup and delivery performance</li><li>
Out of route miles</li><li>
Hours of service compliance</li><li>
Driver availability</li><li>
Accommodation of special routing needs</li><li>
Cost control focus</li><li>
Daily accounting of all assigned trucks and drivers and ensure the highest possible utilization</li><li>
Lead and retain a designated fleet of regional drivers.</li><li>
Establish a good working relationship with each driver.</li><li>
Work with planning to obtain loads for their fleet and dispatches drivers.</li><li>
Manage driver availability to maximize the productivity of their fleet.</li><li>
Perform A.M. and P.M. checks and update ETA &amp; PTA's on trucks and note daily.</li><li>
Perform monthly driver reviews.</li><li>
Manage driver performance and take proper disciplinary steps if necessary.</li><li>
Know, support and enforce company policies.</li><li>
Manage service levels of 98% for on time pickup and delivery.</li><li>
Ensure payroll accuracy for assigned drivers.</li><li>
All other duties and projects as assigned.</li></ul>
Abilities and skills:<ul><li>
AS400 Innovative knowledge preferred</li><li>
Five years of driver management experience a plus</li><li>
Strong oral and written communication</li><li>
Organized and detail oriented</li><li>
Ability to remain calm under pressure</li><li>
Multitasking</li><li>
Basic typing and Microsoft Office skills</li><li>
Ability to lead others</li><li>
Ability to solve problems</li><li>
Ability to work in high pressure situations</li></ul>
Physical Requirements:
Ability to sit for extended periods of time. Requires reasonable manual dexterity.
Work Authorization/Security Clearance (if applicable): The company complies with the Immigration Reform and Control Act of 1986, United States Citizenship and Immigration Services (USCIS) by employing only U.S. citizens and non-citizens who are authorized to work in the United States.
EEO Statement: Indian River Transport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Indian River Transport complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.<div><div><div>
Benefits<ul><li>
401(k)</li><li>
401(k) match</li><li>
Health insurance</li><li>
Life insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Paid time off</li></ul></div></div></div><div></div>
As a leader in bulk liquid food grade tank carriers, Indian River Transport sets the tone for the rest of our industry. Every day we strive for excellence. Our team members are ambitious, intelligent, and motivated individuals who take pride in what they do.
We currently have an opportunity for a Driver Manager/Dispatcher. You will serve as the driver's supervisor/representative within Operations, manage driver performance in identified categories and be the primary communication link to drivers, and continuously work to achieve optimum driver and customer satisfaction.</div>

Dispatch/Driver Manager - NM

<div><div><ul><li>Pay $50,000 - $58,000 / YEAR</li></ul></div>
Job description:
Job Title: Customer Service Representative 
Department: Customer Service / Operations 
Reports To: Operations Manager 
Location: Winter Haven, FL
Job Type: Full-Time (shift flexibility required)
Position Summary
This role serves as the primary point of contact for our customers, ensuring exceptional service through prompt communication, issue resolution, and efficient load management. The ideal candidate will help maintain strong customer relationships, support logistical planning, and provide accurate updates on shipments. This position is crucial for maintaining service excellence and optimizing operations.
Key Responsibilities<ul><li>
Serve as the primary contact for customer inquiries via phone and email.</li><li>
Accept, confirm, and document freight requests.</li><li>
Input and update load information in the AS400 system and maintain other business tools.</li><li>
Communicate with load planners and driver managers to ensure all service details are provided.</li><li>
Monitor loads and provide timely status updates to customers (pickup, in-transit, delivery).</li><li>
Identify and proactively resolve service issues; escalate when appropriate.</li><li>
Ensure tank wash requirements are communicated accurately and align with customer expectations.</li><li>
Maintain accurate customer notes: scaling needs, wash requirements, loading/delivery expectations, special instructions.</li><li>
Provide prior notifications to tank wash locations when required.</li><li>
Schedule and plan loads to meet customer demands while aligning with driver availability and company priorities.</li><li>
Effectively pass down critical information at shift end and before time off to ensure business continuity.</li><li>
Support customer retention and account growth through reliable, professional service.</li><li>
Adapt to changing processes, new customer requirements, and evolving business needs.</li></ul>
Qualifications &amp; Skills<ul><li>
High School Diploma or GED required.</li><li>
2+ years customer service experience preferred; transportation/third-party logistics or food-grade tanker experience a plus.</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent oral and written communication skills.</li><li>
Proficient with Microsoft Office (Excel, Word, Outlook) and AS400 system.</li><li>
Ability to multitask, stay organized, and pay close attention to detail.</li><li>
Customer-oriented mindset with a proactive approach to issue resolution.</li><li>
Comfortable working independently and collaboratively within a team.</li><li>
Flexibility to work varying shifts, including evenings, nights, and weekends as needed.</li></ul>
Physical &amp; Work Environment Requirements<ul><li>
Ability to stand and walk for extended periods in a non-climate-controlled environment when needed.</li><li>
Perform general clerical duties: data entry, phone handling, filing, and documentation.</li><li>
Prompt daily attendance at the assigned work location is required.</li></ul>
Performance Expectations (examples)<ul><li>
Timely and accurate entry of loads and customer notes.</li><li>
Customer satisfaction and issue-resolution metrics.</li><li>
On-time notifications and load status updates.</li><li>
Clean, audit-ready customer documentation and adherence to process checklists.</li></ul>
Disclaimer
This job description outlines the general nature and level of work performed in this role. It is not an exhaustive list of all responsibilities, duties, or skills required. Employees may be required to perform other duties as needed to meet business needs.
Call-To-ActionIf you&rsquo;re ready to make a difference in the transportation industry with your exceptional customer service skills, we invite you to apply today and join our family at Indian River Transport!
Job Type: Full-time
Benefits:<ul><li>
401(k) matching</li><li>
Dental insurance</li><li>
Health insurance</li><li>
On-the-job training</li><li>
Paid time off</li><li>
Vision insurance</li></ul>
Application Question(s):<ul><li>
Please describe your experience as it relates to the job description.</li></ul>
Experience:<ul><li>
Customer service: 2 years (Preferred)</li><li>
Transportation management systems: 1 year (Preferred)</li></ul>
Ability to Commute:<ul><li>
Winter Haven, FL 33884 (Required)</li></ul>
Work Location: In person<div></div>
As a leader in bulk liquid food grade tank carriers, Indian River Transport sets the tone for the rest of our industry. Every day we strive for excellence. Our team members are ambitious, intelligent, and motivated individuals who take pride in what they do.</div>

Customer Service Representative - Transportation & Logistics - Winter Haven, FL

Join Indian River Transport and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Indian River Transport

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Dispatch/Driver Manager - NM

Customer Service Representative - Transportation & Logistics - Winter Haven, FL