Qureos Mentor

Indiana Hospital and Heart Institute Ltd

To supervise, coordinate, and manage all In-Patient (IP) Pharmacy operations ensuring safe, accurate, and timely dispensing of medications, adherence to hospital policies, and maintenance of quality standards as per NABH guidelines.A. Operational Management<ul><li>Oversee day-to-day functioning of the IP Pharmacy.</li><li>Ensure accurate and timely dispensing of medications for all in-patients.</li><li>Monitor TAT for medication delivery to wards, ICU, OT and emergency.</li><li>Coordinate with nursing staff, doctors, and billing for smooth workflow.</li></ul>B. Inventory &amp; Stock Control<ul><li>Maintain optimal stock levels of all medicines, consumables, and emergency drugs.</li><li>Prevent stockouts and monitor slow/non-moving items.</li><li>Handle indents, purchase requests, and coordination with the central store.</li><li>Monitor expiry management and batch control as per NABH.</li></ul>C. Staff Supervision<ul><li>Supervise, train, and guide IP pharmacy staff.</li><li>Prepare duty rosters and ensure adequate staffing during all shifts.</li><li>Conduct regular training on protocols, medication safety, and documentation.</li></ul>D. Quality &amp; Compliance<ul><li>Ensure strict adherence to NABH, Drug &amp; Cosmetic Act, and hospital SOPs.</li><li>Implement medication safety practices &ndash; LASA drugs, high-alert drugs, etc.</li><li>Ensure proper documentation of return medicines, narcotics, and controlled drugs.</li><li>Participate in internal audits and implement corrective actions.</li></ul>E. Coordination &amp; Communication<ul><li>Liaise with doctors, nurses, billing, and procurement for seamless operations.</li><li>Coordinate with IT team for HIS-related pharmacy issues.</li><li>Handle escalations related to medication availability, billing, or delays.</li></ul>F. Financial &amp; Administrative Responsibilities<ul><li>Track daily pharmacy revenue and consumption patterns.</li><li>Reduce wastage, pilferage, and billing errors.</li><li>Assist in price updates, GRN verification, and vendor-related issues.</li><li>Ensure compliance with hospital financial guidelines.</li></ul>G. Patient Safety &amp; Service Excellence<ul><li>Ensure dispensing accuracy and prevent medication errors.</li><li>Facilitate timely availability of emergency &amp; critical drugs.</li><li>Maintain cleanliness, safety, and best practices inside the pharmacy.</li></ul>3. Qualifications &amp; Experience<ul><li>B.Pharm / M.Pharm (mandatory).</li><li>Minimum 3&ndash;5 years of experience in IP/Clinical Pharmacy.</li><li>Experience in leading a pharmacy team preferred.</li><li>Familiarity with hospital information systems (HIS).</li></ul>4. Key Skills Required<ul><li>Strong leadership &amp; team handling ability.</li><li>Good communication &amp; coordination skills.</li><li>Knowledge of NABH standards and medication safety protocols.</li><li>Attention to detail and accuracy in dispensing.</li><li>Inventory &amp; vendor management skills.</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Pharmacist in Charge/Pharmacy Manager

The Customer Care Executive serves as the first point of contact for patients, attendants, and visitors. The role is responsible for ensuring a positive patient experience, handling inquiries efficiently, coordinating services across departments, and upholding Indiana Hospital&rsquo;s values of care, compassion, and professionalism.Key Responsibilities:Front Office &amp; Patient Interaction<ul><li>Greet and assist patients and visitors courteously at reception or help desks.</li><li>Handle patient registration, appointment scheduling, and queue management.</li><li>Guide patients to respective departments, doctors, or diagnostic areas.</li><li>Address and resolve patient queries promptly and professionally.</li></ul>Communication &amp; Coordination<ul><li>Answer incoming calls, provide accurate information, and route calls appropriately.</li><li>Coordinate with doctors, nurses, billing, and other departments for smooth patient service.</li><li>Maintain effective communication between patients and the hospital team.</li></ul>Administrative Support<ul><li>Ensure accurate entry of patient data into the HIS (Hospital Information System).</li><li>Handle admission and discharge formalities efficiently.</li><li>Assist in billing coordination, document collection, and report delivery.</li><li>Maintain confidentiality and protect patient information at all times.</li></ul>Customer Relationship Management<ul><li>Collect patient feedback and escalate complaints to the supervisor for resolution.</li><li>Support patient satisfaction initiatives and service quality improvement programs.</li><li>Ensure a welcoming environment that reflects the hospital&rsquo;s brand and values.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Customer Care Executive

Join Indiana Hospital and Heart Institute Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Indiana Hospital and Heart Institute Ltd

ABOUT_COMPANY

Pharmacist in Charge/Pharmacy Manager

Customer Care Executive