Qureos Mentor

Indiana Wesleyan University

<div></div><div><div><b>Job no:</b> 495138<br>
<b>Work type:</b> Hourly (Full Time)<br>
<b>Location:</b> Marion, IN, Merrillville, IN, Hybrid (2 Office / 3 Remote)<br>
<b>Categories:</b> Business/Accounting/Finance<br>
</div>
<div></div><div><p><b>Job Title:</b> Account Representative for Special Programs</p>
<p><b>
Reporting Relationship: </b>Account Coordinator for Special Programs</p>
<p><b>
Unit:</b> National &amp; Global</p>
<p><b>
Department:</b> Student Account Services - IWU National &amp; Global</p>
<p><b>
Campus Location:</b> This position is 2 days onsite either in Marion, IN or Merrillville, IN and 3 days remote hybrid schedule.</p>
<div>
<div><div><div><b>Summary of Position: </b>The account representative for special programs will assist the Account Coordinator in all aspects of serving students who have applied to or enrolled in special programs, including processing class starts, reviewing payment reports, and managing account balances.<p><br>
<b>
Duties and Responsibilities
</b></p><ul><li>Guide international students through the class start process, providing practical assistance as necessary</li>
<li>Calculate and communicate final balances prior to graduation for students in special programs</li>
<li>Evaluate reports for third-party payments according to established guidelines</li>
<li>Communicate with international students regularly via phone, Salesforce, and Teams</li>
<li>Evaluate account status for students in special programs and implement past due procedures as needed</li>
<li>Serve student needs during residencies either virtually or in-person</li>
<li>Other duties as assigned by Coordinator or other management</li>
</ul>
<p><b>Qualifications: </b>According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.</p></div></div><div><br>
<div>
<p><b>Education</b></p>
<ul>
<li>Associates degree required or work equivalent</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li>Bookkeeping desired</li>
</ul>
<p><b>Required Skills</b></p>
<ul>
<li>Ability to work accurately with attention to detail and numbers</li>
<li>Analytical thinking skills</li>
<li>Ability to handle and prioritize multiple tasks</li>
<li>Excellent interpersonal skills relating effectively with staff, students, and other departments</li>
<li>Computer skills, primarily with Excel and web based programs</li></ul></div><br>
</div><br>
<div><div><p><b>IWU Kingdom Diversity Statement</b></p>
<p><i>
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.</i></p></div></div><div><br>
<div>
<p><b>LIMITATIONS AND DISCLAIMER</b></p>
<p><i>
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).</i></p>
<p><i>
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.</i></p></div></div><br>
</div>
</div></div><p></p><p><b>Advertised:</b> 13 Jul 2026 Eastern Daylight Time<br>
<b>Applications close:</b> 16 Aug 2026 Eastern Daylight Time</p></div><p></p>

Account Representative for Special Programs

<div></div><div><div><b>Job no:</b> 495089<br>
<b>Work type:</b> Administrative (Full Time)<br>
<b>Location:</b> Marion, IN, Hybrid (2 Office / 3 Remote)<br>
<b>Categories:</b> Financial Aid<br>
</div>
<div></div><div><p><b>Job Title:</b> Financial Aid Counselor</p>
<p><b>
Reporting Relationship: </b>Assistant Director of Financial Aid, National &amp; Global Campus and Wesley Seminary</p>
<p><b>
Unit:</b> Central Administration</p>
<p><b>
Department:</b> Financial Aid</p>
<p><b>
Campus Location:</b> NGM Building, Marion, IN 2 days onsite / 3 days remote (Hybrid Schedule)</p>
<div>
<div><div><div><b>Summary of Position: </b>Serves Indiana Wesleyan University&rsquo;s National &amp; Global and Wesley Seminary student populations in either the Marion or Indianapolis North financial aid office locations. Helps students navigate through federal, state, and institutional student aid application processes. Determines eligibility and awards federal, state, and institutional student financial aid. Communicates financial aid information and concepts to students and colleagues while respecting student privacy and security.<p><br>
<b>
Duties and Responsibilities
</b></p><ul><li>Works closely with students to establish student financial aid eligibility and maintains a thorough understanding of need analysis and student financial aid eligibility requirements</li>
<li>Develops and finalizes student financial aid award packages in a timely and accurate manner consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations</li>
<li>Counsels students in-person, by phone, or by email on rights and responsibilities regarding receipt of student financial aid and promotes financial literacy with professionalism and a customer service orientation; answer questions regarding maximizing aid eligibility and explains and advises regarding available and beneficial options and required actions</li>
<li>Completes review for verification and other general aid eligibility processes</li>
<li>Analyzes complex situations and resolves problems, understands and anticipates customer service needs with regard to student funding options</li>
<li>Maintains practical current knowledge of statutory and regulatory requirements regarding student financial aid, other aid agencies, and the university and applies this knowledge accurately to student financial aid packages</li>
<li>Works well both independently and within a team; possesses and models good communication and relational skills; works cooperatively with others</li>
<li>Uses tact, diplomacy, sensitivity, and good judgment in dealing with all customers and relates well to a diverse student population</li>
<li>May require some evening work and occasional travel; represents the office in outreach events as needed</li>
<li>A university-issued laptop computer is provided to enable the ability to work remotely as required and/or permitted by supervisor and when it enhances office productivity; manages remote work options/requirements responsibly</li>
<li>Serves as back-up for other financial aid counselor and support staff functions; other duties as assigned</li>
</ul>
<p><b>Qualifications: </b>According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.</p></div></div><div><br>
<div>
<p><b>Education</b></p>
<ul>
<li>Bachelor&rsquo;s degree or equivalent transferable work experience and skills</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li>Demonstrated ability to work effectively with individuals from diverse communities and cultures</li>
<li>Proficiency-level experience with office management software, enterprise software, and various web-based communication and informational systems</li>
<li>Proven ability to effectively convey technical information in a call center environment, through email correspondence, and through in-person interactions</li>
</ul>
<p><b>Required Skills</b></p>
<ul>
<li>Knowledge of federal, state, and institutional student financial aid administration</li>
<li>Comfortable working in a technology environment and a coordinated call center office setting</li>
<li>Attention to detail and accuracy</li>
<li>Understanding and application of complex student aid requirements and concepts</li>
<li>Capacity to work independently and within a team environment</li>
<li>Effective oral and written communication skills</li>
<li>Ability to keep sensitive information secure and private</li>
<li>Sound problem solving and analytical skills</li>
<li>Fluency in Spanish as a second language desired</li></ul></div><br>
</div><br>
<div><div><p><b>IWU Kingdom Diversity Statement</b></p>
<p><i>
IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.</i></p></div></div><div><br>
<div>
<p><b>LIMITATIONS AND DISCLAIMER</b></p>
<p><i>
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).</i></p>
<p><i>
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.</i></p></div></div><br>
</div>
</div></div><p></p><p><b>Advertised:</b> 11 Jun 2026 Eastern Daylight Time<br>
<b>Applications close:</b> 12 Jul 2026 Eastern Daylight Time</p></div><p></p>

Financial Aid Counselor

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Indiana Wesleyan University

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Account Representative for Special Programs

Financial Aid Counselor