Qureos Mentor

InfoTrack US

<div>About InfoTrack
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
About the role
We are seeking a FP&amp;A Senior Analyst, Platform North America, to support financial planning and strategic analysis efforts. As FP&amp;A Senior Analyst, Platform North America, you will support in-country FP&amp;A initiatives. The ideal candidate will possess strong technical grasp of financial/accounting concepts, along with a strong understanding of financial modeling, forecasting, and business analytics. As a self-starter, you will be hands-on, capable of delivering within a high-performing, global team. In this hybrid role, you will report to the Head of FP&amp;A, ATI Global and have a dotted line to local Controllers in the United States and Canada.
This is a hybrid role based out of our office in San Francisco. 
Responsibilities<ul><li>
Reporting &amp; Planning</li><li><ul><li>
Execute budgeting and forecasting processes, including model updates, assumption validation, and consolidation across entities.</li><li>
Perform detailed variance analysis against budget, forecast, and prior periods, identifying key performance drivers and trends.</li><li>
Analyze key financial and operational KPIs, providing structured insights (MoM, YTD, trend analysis).</li><li>
Collaborate with cross-functional finance and non-finance stakeholders to build, validate, and maintain financial and operational data.</li><li>
Act as a finance contact for operational teams, bridging financial analysis and business performance.</li><li>
Partner with local Controllers and support Global Head of FP&amp;A with group-level planning, reporting, and performance review across business units.</li><li>
Develop and refine financial models to improve accuracy, transparency, and alignment with business drivers.</li><li>
Dive deeply into financial and non-financial data to become a subject matter expert and provide actionable insights.</li><li>
Support future initiatives such as new planning system implementation, ad-hoc projects including M&amp;A or IPO readiness.</li></ul></li><li>
General &amp; Business Partnering
</li><li><ul><li>Partner with cross-functional teams to ensure alignment of financial plans with strategic objectives.</li><li>
Support continuous improvement of FP&amp;A processes and tools to increase efficiency, accuracy, and timeliness of financial planning and reporting.</li><li>
Promote a teamwork mentality and proactive problem-solving across the finance function.</li></ul></li></ul> 
Requirements 
Education and Experience:<ul><li><ul><li>
Bachelor&rsquo;s degree in accounting, finance or related field</li><li>
CPA qualified</li><li>
3+ years&rsquo; post qualification experience in financial planning and analysis, corporate finance (inhouse or advisory) or similar fields</li><li>
Experience in Technology and/or legal services industry is preferred but not essential</li></ul></li></ul>
<ul><li>Knowledge and Skills</li><li><ul><li>
Strong financial modelling skills (budgeting, forecasting, scenario analysis)</li><li>
Combining superior attention to detail with ability to present financial information clearly and concisely to senior management and key stakeholders to support business decisions</li><li>
Solid understanding of financial reporting and its linkage to FP&amp;A</li><li>
Experience working in cross-functional and fast-paced environments</li><li>
Strong interpersonal skills for collaborating with different departments and levels within the global organization</li><li>
Experience with Workday Adaptive Planning/Reporting and NetSuite</li><li>
Advanced Excel skills with the ability to build financial models to support decision-making</li><li>
Excellent team player skills</li></ul></li></ul>
Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
Base Pay
$86,200 to $145,395 USD 
 
 
Benefits 
What Sets InfoTrack apart
At InfoTrack, we&rsquo;re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you&rsquo;re here and supports you when you&rsquo;re not. We built our benefits package to prove that we&rsquo;re committed to you having everything you need.
Here is what we offer full-time employees:<ul><li>
401(k) Match
</li><li>Medical, Dental, &amp; Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums</li><li>
Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
</li><li>20 Days of Paid Time Off (PTO)
</li><li>11 Paid Holidays</li><li>
&ldquo;Be Me Time&rdquo; off for mental health, re-charging, volunteering</li><li>
Matching Gift Program</li><li>
Monthly Internet Stipend for Remote Employees
</li></ul>Our Commitment
We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</div>

FP&A Senior Analyst, Platform North America

<div>
 
 About InfoTrack
 
 
 
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 
 
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 
 
 
 About The Role
 
 
 
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 
 
 This is a remote role, based in Pacific Time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
 </li>
 <li>
 Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
 </li>
 <li>
 Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
 </li>
 <li>
 Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
 </li>
 <li>
 Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
 </li>
 <li>
 Track cases through to resolution. Escalate cases to other departments or technical leads as required.
 </li>
 <li>
 Maintain accurate and detailed records of client interactions and support requests.
 </li>
 <li>
 Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
 </li>
 <li>
 Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
 </li>
 <li>
 Assist with any, and all task to ensure customer satisfaction.
 </li>
 <li>
 Contribute to the success of the team and the company.
 </li>
 <li>
 Able to work collaboratively and cross-functionally with different departments.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 You're passionate about technology and for helping others to understand and use it.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong interpersonal communication skills
 </li>
 <li>
 Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
 </li>
 <li>
 Microsoft Office products, like Word and PowerPoint
 </li>
 <li>
 Knowledge of legal services industry, preferred
 
 
 </li>
 </ul>
 Education and Experience:
 
 
 <ul>
 <li>
 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
 </li>
 <li>
 Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
 </li>
 <li>
 Certifications, not applicable
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 
 
 $20.00 - $27.00 per hour
 
 
 
 Benefits
 
 
 
 
 
 What Sets InfoTrack apart
 
 
 
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 
 
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 
 
 <ul>
 <li>
 401(k) Match
 </li>
 <li>
 Medical, Dental, &amp; Vision Insurance
 </li>
 <li>
 Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
 </li>
 <li>
 20 Days of Paid Time Off (PTO)
 </li>
 <li>
 11 Paid Holidays
 </li>
 <li>
 "Be Me Time" off for mental health, re-charging, volunteering
 </li>
 <li>
 Matching Gift Program
 
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 
 
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>

Customer Support Specialist

Join InfoTrack US and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

InfoTrack US

About Company

FP&A Senior Analyst, Platform North America

Customer Support Specialist