Qureos Mentor

Infobahn Softworld Inc

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 Job Title: IT - Network Operations Analyst (night Shift)
 
 
 
 
 Primary Skills : Windows 11, Microsoft Office Suite, &amp; web browser experience, Incident
 
 
 command, ticket management, escalations &amp; tracking
 
 
 
 Location: Fairfield, CA, (Onsite) -
 
 Tuesday &ndash; Saturday,
 
 
 
 10:00 PM to 6:30AM
 
 
 
 
 Duration : 12+ Months
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 **LOCAL CANDIDATES ONLY*** 100% ONSITE
 
 
 
 
 
 
 
 
 Schedule: Tuesday &ndash; Saturday,
 
 
 
 10:00 PM to 6:30AM
 
 
 
 
 
 
 
 
 
 
 
 
 TOP THINGS:
 
 
 
 
 
 1. Strong email writing &amp; verbal communication, along with multitasking
 
 
 
 
 2. Excellent phone skills (Managing Conference calls/Bridges)
 
 
 
 
 3. Windows 11, Microsoft Office Suite, &amp; web browser experience
 
 
 
 
 4. Experience with web based and thick client monitoring tools (Application and Network)
 
 
 
 
 5. Incident command, ticket management, escalations &amp; tracking
 
 
 
 
 
 
 
 
 * EMPHASIS ON: Relevant Technical Experience, Communication &amp; Collaboration Skills and Dependability and Work Ethic
 
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 &bull; This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
 
 
 
 
 &bull; Apply Run-book procedures or work instruction steps required for scheduling, monitoring &amp; technical support functions on the network and application interfaces.
 
 
 
 
 &bull; Process routine change requests and work orders.
 
 
 
 
 &bull; Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
 
 
 
 
 &bull; May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
 
 
 
 
 &bull; Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
 
 
 
 
 &bull; Miscellaneous Incident Commander tasks
 
 
 
 
 &bull; Manage timely ticket updates.
 
 
 
 
 
 
 
 
 Skills Required/Desired
 
 
 
 
 &bull; BA/BS in Information Technology or related field or equivalent work experience.
 
 
 
 
 &bull; Intermediate knowledge of network protocols, software applications, and operating support systems.
 
 
 
 
 &bull; Current Networking Certification; ITIL Certification.
 
 
 
 
 &bull; Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
 
 
 
 
 &bull; Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
 
 
 
 
 &bull; Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
 
 
 
 
 &bull; Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
 
 
 
 
 &bull; May require some local traveling for training, meeting, etc, while working remotely.
 
 
 
 
 &bull; Able to support shift schedules as required to meet business needs
 
 
 
 
 
 
 
 
 
 
 Thanks &amp; Regards
 
 
 
 
 
 Shaik Sadeq
 
 
 Email: Sadeq@infobahnsw.com
 
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Network Operations Analyst

Join Infobahn Softworld Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Infobahn Softworld Inc

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Network Operations Analyst