Qureos Mentor

Infoline

<div>
 
 
 Job Title:
 
 Senior Business Analyst
 
 
 
 
 
 
 Role Purpose
 
 
 
 
 
 
 The Senior Business Analyst will act as a key liaison between business stakeholders and technology/operations teams. They will ensure that business needs are accurately captured, analyzed, and transformed into solutions that support Bank Muscat&rsquo;s strategic objectives, especially in areas such as digital banking, process optimization, and business transformation.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Work closely with senior stakeholders and business units (e.g., Retail Banking, Corporate Banking, Operations, Digital) to understand strategic goals and identify business opportunities.
 </li>
 <li>
 Lead the elicitation, documentation and validation of business requirements, functional specifications, use-cases, user stories and acceptance criteria.
 </li>
 <li>
 Analyse current business processes, systems and workflows; identify inefficiencies, bottlenecks, risks and improvement opportunities; propose and help implement optimization and transformation initiatives.
 </li>
 <li>
 Support solution design by collaborating with IT architects, vendors and business users to ensure proposed solutions are fit for purpose, scalable and aligned with business objectives.
 </li>
 <li>
 Lead or participate in full project lifecycle activities from requirements through design, user acceptance testing (UAT), deployment and post-go-live support.
 </li>
 <li>
 Develop business cases, feasibility studies, cost-benefit analyses, risk assessments and ROI modelling for proposed initiatives.
 </li>
 <li>
 Monitor and report project or programme progress, risks, issues, and dependencies to senior management; escalate where needed.
 </li>
 <li>
 Prepare dashboards, reports and presentations for senior management highlighting progress, impact, and value realisation.
 </li>
 <li>
 Mentor, coach and guide junior business analysts and analysts to develop their skills and ensure quality of deliverables.
 </li>
 <li>
 Stay current on industry trends, emerging technologies (e.g., digital banking, data analytics, automation, AI) and best-practice business analysis methodologies; actively suggest enhancements to BA processes and frameworks.
 </li>
 <li>
 Ensure compliance with internal governance, policies, regulatory requirements and controls relevant to banking operations and technology.
 </li>
 </ul>
 
 
 
 
 Required Qualifications &amp; Experience
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Information Technology, Finance, Economics or related discipline.
 
 
 &bull; Master&rsquo;s degree (MBA or related) is highly desirable.
 
 
 &bull; Professional certification such as CBAP (Certified Business Analysis Professional), PMI-PBA, or equivalent is a plus.
 
 
 &bull;Minimum 5-8 years of experience in business analysis role, preferably within banking/financial services, with at least 2-3 years in a senior or lead capacity.
 
 
 &bull; Strong track record of driving business change, delivering complex projects involving multiple stakeholders and integrating business &amp; IT.
 
 
 &bull; Deep knowledge of banking products/services, processes (e.g., retail, corporate banking, digital channels), and strong understanding of regulatory/compliance environment.
 
 
 &bull;Strong analytical skills, including data analysis, process modelling, requirement specification, and business case development.
 
 
 &bull; Excellent stakeholder management, communication and facilitation skills (able to engage senior executives and technical teams).
 
 
 &bull; Good knowledge of project delivery methodologies (waterfall, agile/scrum) and tools (e.g., Jira, Confluence, Visio, BPMN, SQL, Excel, BI tools) is preferred.
 
 
 &bull; Experience in user acceptance testing, process re-engineering, change management, and post-implementation support.
 
 
 &bull; Ability to mentor junior staff, lead workshops, and drive continuous improvement in business analysis practices.
 
 
 
 
 
 Key Competencies &amp; Skills
 
 
 
 
 
 &bull; Strategic thinking &amp; business acumen
 
 
 &bull; Problem-solving and decision-making
 
 
 &bull; Excellent verbal and written communication
 
 
 &bull; Influencing and negotiation
 
 
 &bull; Stakeholder engagement and relationship-building
 
 
 &bull; Process orientation and systematic approach
 
 
 &bull; Change and transformation mindset
 
 
 &bull; Technical literacy (ability to liaise with IT/technical teams)
 
 
 &bull; High level of integrity, accountability and continuous learning
 
 
 
 
 
 Typical Performance Metrics
 
 
 
 
 
 &bull; Quality and completeness of requirement documentation
 
 
 &bull; Number and value of process improvements or efficiency gains delivered
 
 
 &bull; Project delivery within time, budget and scope
 
 
 &bull; Business value realised (cost savings, revenue enhancement, customer satisfaction improvements)
 
 
 &bull; Stakeholder satisfaction and user adoption
 
 
 &bull; Mentoring and development of analytical capability within the team
 
 
 
</div>

Senior Business Analyst

<div>
 
 
 Job Title:
 
 Call Center Operator Trainee
 
 
 
 Departmen
 
 t: Customer Service / Call Center Operations
 
 
 
 Reports To
 
 : Call Center Supervisor / Team Lead
 
 
 
 Contract duration:
 
 One Year Extendable
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a Call Center Operator to manage a high volume of incoming and/or outgoing calls in a fast-paced environment. The role involves answering inquiries, providing information, routing calls to appropriate departments, and ensuring a positive customer experience in every interaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Answer and handle incoming calls promptly and professionally
 
 
 
 
 
 Provide accurate information or transfer calls to the relevant team or department
 
 
 
 
 
 Record customer details, interactions, and feedback in the system
 
 
 
 
 
 Handle basic troubleshooting and resolve common inquiries efficiently
 
 
 
 
 
 Ensure a high standard of service quality and call handling etiquette
 
 
 
 
 
 Follow company scripts and standard call procedures when required
 
 
 
 
 
 Maintain confidentiality and data privacy standards
 
 
 
 
 
 Assist in outbound calling campaigns (if applicable)
 
 
 
 
 
 Support administrative tasks such as scheduling, call logs, or message taking
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Bachelor or High diploma
 
 
 
 
 
 Prior experience in a call center or telephone-based role preferred
 
 
 
 
 
 Good English Language
 
 
 
 
 
 Good verbal communication skills and clear speaking voice
 
 
 
 
 
 Basic computer skills and familiarity with telephone systems or CRM tools
 
 
 
 
 
 Strong listening skills and attention to detail
 
 
 
 
 
 Ability to remain calm under pressure and multitask effectively
 
 
 
 
 
 Punctual and reliable with strong work ethics
 
</div>

Call Center Representative

<div>
 
 
 Job Title:
 
 Administrative Officer
 
 
 
 
 
 
 Employment Type
 
 : One Year Extendable
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 To provide comprehensive administrative and operational support, ensuring the smooth coordination of daily activities, documentation, reporting, and communication. The role is key in maintaining efficiency and accuracy within the department&rsquo;s investment operations and supporting portfolio management activities.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 1. Administrative Support
 
 
 
 
 
 Manage daily office operations, correspondence, and filing systems for the Investment Department.
 
 
 
 
 
 Schedule and coordinate meetings, appointments, and travel arrangements for investment staff.
 
 
 
 
 
 Prepare, format, and distribute internal and external communication (e.g., memos, reports, presentations).
 
 
 
 
 
 2. Investment Documentation &amp; Reporting
 
 
 
 
 
 Assist in collecting, organizing, and maintaining investment-related documentation, contracts, and due diligence files.
 
 
 
 
 
 Support in preparing investment proposals, performance reports, and financial summaries.
 
 
 
 
 
 Ensure timely submission of reports to management and external stakeholders.
 
 
 
 
 
 3. Coordination &amp; Communication
 
 
 
 
 
 Serve as a liaison between the Investment Department and other departments, stakeholders, or partners.
 
 
 
 
 
 Follow up on project and investment progress updates as required.
 
 
 
 
 
 Support in organizing investment committee meetings, including agenda preparation, minute-taking, and record-keeping.
 
 
 
 
 
 4. Data Management &amp; Compliance
 
 
 
 
 
 Maintain and update investment databases and records.
 
 
 
 
 
 Ensure compliance with internal policies and regulatory standards for investment documentation.
 
 
 
 
 
 Assist in internal audits and verification of investment data.
 
 
 
 
 
 5. General Support
 
 
 
 
 
 Support the onboarding of new staff or interns within the department.
 
 
 
 
 
 Handle procurement requests, petty cash, and department-related expenses.
 
 
 
 
 
 Contribute to continuous improvement initiatives to enhance department efficiency.
 
 
 
 
 
 
 Qualifications &amp; Requirements
 
 :
 
 
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or related field.
 
 
 
 
 
 Minimum 1- 2 years of experience in administrative or coordination roles, preferably in an investment, financial, or corporate setting.
 
 
 
 
 
 Strong organizational and multitasking skills.
 
 
 
 
 
 Excellent written and verbal communication in English (Arabic is an advantage).
 
 
 
 
 
 Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
 
 
 
 
 
 High level of confidentiality, professionalism, and attention to detail.
 
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 
 Time management and prioritization
 
 
 
 
 
 Team collaboration and communication
 
 
 
 
 
 Understanding of investment and financial terminology (preferred)
 
 
 
</div>

Administrative Officer

<div>
 <ul>
 <li>
 
 Position:
 
 Senior Technical Consultant - Banking Sector
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Technology or equivalent.
 </li>
 <li>
 
 Contract Duration:
 
 One Year Extendable
 </li>
 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 Provide expert technical consulting services to banking clients
 
 
 Lead and manage IT projects from inception to completion
 
 
 Collaborate with cross-functional teams to deliver tailored solutions
 
 
 Analyze client needs and develop strategic plans to address them
 
 
 Support Performance Testing
 
 
 Conduct training sessions and workshops for client teams.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 Temenos T24 Implementation &amp; Customization: Lead the deployment, configuration, and customization of T24 Core Banking System to meet business requirements.
 
 
 
 
 
 Solution Architecture &amp; System Integration: Design and implement T24 integrations with third-party banking applications, payment gateways, regulatory platforms, and cloud services.
 
 
 
 
 
 Technical Support &amp; Troubleshooting: Diagnose and resolve T24-related issues, including performance tuning, database optimization, and system enhancements.
 
 
 
 
 
 Upgrades &amp; Migration: Manage T24 upgrades, data migration, and system enhancements, ensuring minimal disruption to banking operations.
 
 
 
 
 
 Digital Banking Transformation: Support the integration of digital banking solutions, Open Banking APIs, and cloud-based financial services.
 
 
 
 
 
 Regulatory Compliance &amp; Security: Ensure all technical solutions comply with banking regulations (Basel III, PCI-DSS, SWIFT, AML/KYC, ISO 20022, GDPR, etc.) and implement security best practices.
 
 
 
 
 
 Data Management &amp; Reporting: Optimize T24 data structures and reporting frameworks to enhance banking analytics and decision-making.
 
 
 
 
 
 Documentation &amp; Training: Prepare technical documentation, SOPs, and best practice guidelines for system users and IT teams.
 
 
 
 
 
 Stakeholder Collaboration: Work closely with business analysts, IT teams, vendors, and regulatory authorities to ensure seamless project execution.
 
 
 
 
 
 
 Job Skills &amp; Qualification
 
 
 
 
 
 
 Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
 
 
 
 
 
 Proven track record of successful project delivery in the banking sector.
 
 
 
 
 
 Strong leadership and team management skills.
 
 
 
 
 
 Relevant certifications such as PMP, ITIL, or similar are a plus.
 
 
 
 
 
 Experience in T24 upgrade projects, cloud-based deployments, and microservices architecture.
 
 
 
 
 
 Knowledge of AI, blockchain, and fintech innovations in banking.
 
 
 
 
 
 Hands-on experience in
 
 T24 core modules, AA (Arrangement Architecture), TAFJ, TAF3, IRIS, OFS, and Data Migration
 
 
 
 
 
 
 Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines for banking applications.
 
</div>

Senior Technical Consultant

Join Infoline and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Infoline

ABOUT_COMPANY

Senior Business Analyst

Call Center Representative

Administrative Officer

Senior Technical Consultant