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Infor

Infor is a global leader in business cloud software products tailored for specific industries. The company develops comprehensive industry suites in the cloud, focusing on enhancing user experience, leveraging data science, and ensuring seamless integration with existing systems. With over 60,000 organizations worldwide relying on its solutions, Infor helps businesses navigate market disruptions and achieve digital transformation across various sectors.

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General information
</b></h3></div></div><div><div><div><div>Country
</div><div>United States
</div></div><div><div>City
</div><div>Remote Location
</div></div><div><div>Job ID
</div><div>48972
</div></div><div><div>Department
</div><div>Infor Consulting Services
</div></div><div><div>Experience Level
</div><div>ENTRY_LEVEL
</div></div><div><div>Employment Status
</div><div>FULL_TIME
</div></div><div><div>Workplace Type
</div><div>Hybrid
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description &amp; Requirements
</b></h3></div></div><div><div><div><div><div>As an Associate Consultant on our Global Professional Services team, you will have the unique opportunity to join a successful and rapidly growing company and contribute to the implementation of amazing digital solutions!</div><br>
<div></div><div><b>A Day in The Life Typically Includes:</b></div>
<ul><li>Learn about Infor&rsquo;s software/products, industries and business process through immersive and experiential training</li><li>
Join project teams to help set-up Infor&rsquo;s technology for customers to meet their needs
</li><li>Work directly with customers to understand what they need the software to do to support their business, and/or educate them on what our software can do to improve their business</li><li>
Set up Infor&rsquo;s software to meet customer&rsquo;s requirements working side-by-side with customers along the way and help customers roll out the software to their employees</li></ul><br>
<div></div><div><b>Required skills:</b></div>
<ul><li>Due to contractual obligations, this role requires residency within Chicago city limits</li><li>
Eligible for full-time employment in July 2026</li><li>
Enrolled or completed in a degree, certification program, or workforce training program
</li><li>Ability to travel up to 75%</li><li>
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa</li></ul><br>
<div></div><div><b>Preferred Qualifications:</b></div>
<ul><li>Associate or Bachelors degree in Accounting, Finance, IT, Business, or Supply Chain
</li><li>Previous internship experience</li><li>
Experience with a programming language (i.e. HTML, .NET, or Java)</li><li>
Experience working with Microsoft Office Suite</li><br>
</ul><br>
<br>
</div></div><div></div><div><div><br>
<div><b>About Infor</b></div><div></div><div><div><div><br>
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn&rsquo;t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you&rsquo;re not just building a career. you&rsquo;re helping to build what&rsquo;s next.</div><div></div><div><br>
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.</div><div></div><div><br>
For more information visit www.infor.com</div></div></div><br>
<div></div>
</div></div><div><div><div><b>Our Values</b></div><div></div><div><div><div><br>
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management&trade; (PBM&trade;) and eight Guiding Principles: integrity, stewardship &amp; compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.</div><div></div><div><br>
We have a relentless commitment to a culture based on PBM&trade;. Informed by the principles that allow a free and open society to flourish, PBM&trade; prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.</div><div></div><div><br>
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.</div><div></div><div><b><br>
Fraud Awareness</b></div><div></div><div><br>
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.</div><div></div><div><b><br>
Fraud Privacy Policy</b></div><div></div><div><br>
We value your privacy at Infor.</div></div></div><br>
<div></div>
</div></div><div><div><div><p>This employer uses E-Verify. Please visit this website for additional information.</p></div></div></div></div></div></div></div></div></div><p></p>

Consultant, Associate

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General information
</b></h3></div></div><div><div><div><div>Country
</div><div>Egypt
</div></div><div><div>City
</div><div>Cairo
</div></div><div><div>Job ID
</div><div>48881
</div></div><div><div>Department
</div><div>Infor Consulting Services
</div></div><div><div>Experience Level
</div><div>MID_SENIOR_LEVEL
</div></div><div><div>Employment Status
</div><div>FULL_TIME
</div></div><div><div>Workplace Type
</div><div>Hybrid
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description &amp; Requirements
</b></h3></div></div><div><div><div><div><p>As an Associate Service Delivery Manager (ASDM), you will oversee the execution and governance of lower complexity, smaller ACV Infor Managed Services agreement.</p><p>
You will serve as the primary customer liaison for managed services, handling inquiries and facilitating swift issue resolution. Collaboration with diverse IMS stakeholders&mdash;Operations, Resource Management, Financial Services, Technical and Functional Support&mdash;is crucial.</p><p><b>
Responsibilities:</b></p><ul><li>
Serve as the key interface between customers and project teams to promptly address and coordinate all contractual matters.</li><li>
Resolve complex customer inquiries by applying analytical and problem-solving skills to deliver optimal business solutions.</li><li>
Independently manage core ITIL processes such as Incident Management, Change Management, and Problem Management with minimal supervision.</li><li>
Manage account margin using standardized reporting tools paired with understanding of specific delivery needs of the account and appropriate staffing levels.</li><li>
Oversee contract administration, ensuring compliance with existing terms as well as change orders and agreement renewals.</li><li>
Monitor service delivery performance, consistently reviewing reports with key customer contacts to showcase value of services and partnership provided.</li><li><ul><li>Collaborate with customer leadership to define and execute a support plan focused on cost-effective, quality delivery that allows customer to experience the full benefits of the adopted Infor products.</li></ul></li><li>
Maintain up-to-date operational documentation, utilize reporting tools, and prepare detailed reports for customers and internal teams.</li><li><p><b>
Required Skills &amp; Qualifications:</b></p></li><li>
Experience in professional services environment, working in technical service delivery or systems process consulting.</li><li>
Excellent organizational and time management skills, with a client-oriented mindset and a proactive approach to personal growth.</li><li>
Fluent English communication skills (oral and written).</li><li>
Deep understanding of corporate business practices, contract management principles, and strong analytical capabilities.</li><li>
Ability to perform under pressure, meet deadlines, and consistently deliver quality service.</li><li><p><b>
Preferred Qualifications:</b></p></li><li>
Project Management and ITIL Foundation v4 certifications are advantageous.</li><li>
Experience in roles such as Service Operations Manager or Service Delivery Manager is a plus.</li><li>
Prior background in Account Management or Consulting Management is desirable.</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Infor</b></div><div></div><div><div><div><br>
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn&rsquo;t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you&rsquo;re not just building a career. you&rsquo;re helping to build what&rsquo;s next.</div><div></div><div><br>
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.</div><div></div><div><br>
For more information visit www.infor.com</div></div></div><br>
<div></div>
</div></div><div><div><div><b>Our Values</b></div><div></div><div><div><div><br>
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management&trade; (PBM&trade;) and eight Guiding Principles: integrity, stewardship &amp; compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.</div><div></div><div><br>
We have a relentless commitment to a culture based on PBM&trade;. Informed by the principles that allow a free and open society to flourish, PBM&trade; prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.</div><div></div><div><br>
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.</div><div></div><div><b><br>
Fraud Awareness</b></div><div></div><div><br>
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.</div><div></div><div><b><br>
Fraud Privacy Policy</b></div><div></div><div><br>
We value your privacy at Infor.</div></div></div></div></div></div></div></div></div></div></div><div></div>

Service Delivery Manager, Associate

Join Infor and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Infor

About Company

Consultant, Associate

Service Delivery Manager, Associate