Qureos Mentor

Informa

<div>
 Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We&rsquo;re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.
 
 
 Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.
 
 
 
 Job Description
 
 
 
 
 This role is based in our New York office
 
 
 
 We're looking for a dynamic Customer Success Specialist to join our Black Hat team. In this role, you'll deliver exceptional support to our event and digital media clients throughout their journey with us - from initial sale through event execution and beyond.
 
 
 As part of the Cybersecurity Vertical at Informa Festivals, you'll manage comprehensive client relationships while providing our premium service experience, ensuring maximum value realization and long-term partnership success.
 
 
 
 Responsibilities:
 
 
 
 
 Client Management
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients from post-sale through event completion
 </li>
 <li>
 Lead sponsors through the event lifecycle, including onboarding calls, platform demos, and educational webinars
 </li>
 <li>
 Build positive, trust-based relationships through proactive outreach and consistent client touchpoints, advising them on how to maximize their presence and ROI
 </li>
 <li>
 Oversee complete customer relationships including onboarding, implementation, adoption, and handoff to sales for rebook
 
 
 </li>
 </ul>
 
 Event Delivery
 
 
 
 <ul>
 <li>
 Manage exhibitor portal (EV2) and provide technical support to ensure current sponsor data
 </li>
 <li>
 Provide key details on event operations, including deliverables and deadlines
 </li>
 <li>
 Track all client deliverables using internal systems and ensure timely adoption
 </li>
 <li>
 Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
 </li>
 <li>
 Manage comprehensive client experience during on-site events, serving as their advocate and primary support
 </li>
 <li>
 Ensure timely and accurate distribution of event leads and post-event analytics
 </li>
 <li>
 Conduct post-event reviews and gather feedback to drive continuous improvement
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Document all client interactions comprehensively in Salesforce with detailed notes and next steps
 </li>
 <li>
 Maintain accurate reporting of deliverables
 </li>
 <li>
 Partner with Event Operations to deliver premium service
 </li>
 <li>
 Collaborate with Sales teams on rebook programs and renewal opportunities
 </li>
 <li>
 Develop and maintain client success plans with clear objectives and measurable outcomes
 </li>
 <li>
 Identify and escalate client issues promptly while working toward resolution
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2-3 years' experience in Account Management or Customer Support
 </li>
 <li>
 Experience in B2B events (preferred)
 </li>
 <li>
 Proficiency with CRM systems, preferably Salesforce
 </li>
 <li>
 Experience with customer communications via email, webinars, and one-to-one interactions
 </li>
 <li>
 Proven experience in quality control environments, focusing on accurate delivery, reporting and program reconciliation
 </li>
 <li>
 Ability to partner with and influence various internal and external stakeholders
 </li>
 <li>
 Exceptional written and verbal communication skills and presentation abilities
 </li>
 <li>
 Excellence in cross-departmental collaboration and project management
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Proven ability to work independently and lead strategic customer initiatives
 </li>
 <li>
 Ability to manage multiple client relationships simultaneously while maintaining high service standards
 </li>
 <li>
 Thrives in fast-paced environments and adapts quickly to changing priorities
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you&rsquo;re not spending time together in one of our offices or other workplaces &ndash; like at an Informa event &ndash; you get the flexibility and support to work from home or remotely.
 
 
 We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
 
 
 Our benefits include:
 
 
 <ul>
 <li>
 Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
 </li>
 <li>
 Broader impact: take up to four days per year to volunteer, with charity match funding available too
 </li>
 <li>
 Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves
 </li>
 <li>
 Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
 </li>
 <li>
 Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
 </li>
 <li>
 Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
 </li>
 <li>
 Recognition for great work, with global awards and kudos programs
 </li>
 <li>
 As an international company, the chance to collaborate with teams around the world
 
 
 </li>
 </ul>
 The salary range for this role is $60,000 - $70,000 based on experience.
 
 
 This posting will automatically expire on February 4, 2026.
 
 
 We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
 
 
 If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
 
 
 See how Informa handles your personal data when you apply for a job here.
</div>

Customer Success Specialist

<div>Company Description 
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 
Job Description 
This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
Reports to: Head of Marketing
The Role
This role requires a skilled marketing strategist who can drive creativity and enthusiasm in others. They will be responsible for implementing the marketing strategy for events in their portfolio. They will work with the commercial lead to deliver this successfully by managing the outbound marketing campaigns for exhibitions, conferences, awards or digital products in line with agreed KPIs.
The Senior Marketing Manager will be a highly motivated, dynamic marketer with a track record of commercial collaboration to launch products and develop positioning reflective of customer demand. The individual must have proven experience in managing multiple projects assisted by a capable team of marketing managers, executives or specialists.
They must demonstrate that they are analytical and data-oriented with a history of testing and optimisation and have a creative flair and exceptional attention to detail. They will have extensive experience in digital marketing and marketing technology and be accustomed to delivering in a fast-paced, dynamic environment. They must be highly adaptable, used to working with differing market dynamics, guide marketers and steer campaign strategy accordingly.
Job Responsibilities 
To lead the marketing team to deliver successful outbound marketing campaigns for exhibitions, conferences, awards or digital products according to agreed KPIs.
KEY RESPONSIBILITIES:<ul><li>
Working alongside commercial leads to develop value propositions and go-to[1]market strategies for events.</li><li>
Ongoing customer insight and engagement strategies.</li><li>
Overseeing the delivery of marketing campaigns in line with business objectives set by the Head of Marketing or commercial leads.</li><li>
Adherence to timelines and budgets.</li><li>
Marketing KPI report.</li><li>
To manage a marketing team that includes marketers from all backgrounds with a diverse range of skills and training.</li><li>
To design and deliver campaigns for specific projects as and where required.</li></ul>
LEADERSHIP:<ul><li>
Line manages marketers across a range of B2B products, primarily events.</li><li>
Provide guidance, feedback, and inspiration to line reports.</li><li>
Champion the adoption and optimisation of marketing technology solutions and digital marketing.</li><li>
Work with line reports to ensure successful delivery of marketing campaigns in line with agreed KPIs, event and divisional strategy.</li><li>
Work with line reports to develop skills and competencies and ensure they have a clear development roadmap.</li><li>
Ensure line reports are competent and have the skills and training required.</li><li>
Ensure optimisation of marketing technology solutions, identify training needs, and ensure line reports are technically proficient.</li><li>
Reflect the high-performance culture of the marketing team.</li><li>
Work with Head of Marketing to ensure proper structure, specialisms, and level of resources to meet agreed KPI's.</li><li>
Lead regular communication and alignment with exhibition directors, commercial team, and cross-functional stakeholders through strategy presentations, performance reviews, and planning sessions.</li></ul>
ANALYSIS &amp; INSIGHT:<ul><li>
Monitor campaign performance by producing relevant and timely reports.</li><li>
Recommend changes to campaign execution based on data insights.</li><li>
Share relevant insights with sales, event team and management to drive revenues or pursue new opportunities.</li><li>
Analyse and report trends over time and use these insights to build more effective campaigns.</li><li>
Capture and analyse relevant and timely data on our customers, prospects and the markets via onsite &amp; post-show surveys, registration forms, industry research.</li><li>
Work with internal teams to ensure data governance and data management policies are adhered to.</li><li>
Ensure delivery and accuracy of pre-agreed reports during and post-campaign to monitor channel effectiveness and ROI.</li><li>
Use recommended campaign analytics dashboards to monitor performance.</li><li>
Build a culture of testing and metrics-driven decision making in the teams.</li><li>
Share case studies with marketers within the group, division, and Informa Markets.</li><li>
Conduct competitive analysis of similar events and market offerings and provide strategic recommendations to guide product positioning and marketing plans.</li></ul>
PLANNING &amp; CAMPAIGN MANAGEMENT:<ul><li>
Work with the event team to plan product marketing campaigns to meet strategic objectives &ndash; for exhibitions and virtual/hybrid events.</li><li>
Monitor operational implementation plans and ensure adherence to deadlines (including Gantt charts, Time &amp; Action Plans, Content Calendars, Budget Trackers).</li><li>
Monitor engagement with target media, associations, industry partners and social media influencers and help the team determine how they fit within the integrated campaign.</li><li>
Assist marketing managers with the development of marketing budgets in line with plans and ensure budget trackers are up to date.</li><li>
Recommend external suppliers and ensure adherence to contractual terms and delivery.</li><li>
Work with internal teams and external agencies to deliver digital marketing, social media, and PR in line with marketing plans to hit agreed KPI's.</li><li>
Ensure optimisation of spend across marketing channels.</li><li>
Agree on paid media requirements and guide the negotiation of media buying (either directly or through an agency).</li><li>
Recommend website strategy to maximise relevant traffic and conversion.</li></ul>
MARKETING EXECUTION:<ul><li>
Identify the target universe and key segments within the target universe.</li><li>
Develop personas, value propositions and messaging for each of the key segments for each product.</li><li>
Ensure that timely, relevant communications are sent through a full mix of channels and are optimised for each channel.</li><li>
Monitor and recommend adjustments to the digital marketing activity based on performance metrics.</li><li>
Manage the Content Calendar to ensure delivery through the most relevant channels (email marketing, social media, digital marketing, direct mail etc.).</li><li>
Manage the PR plan (internal or external) and liaise with the event manager/event director.</li><li>
Establish relationships with and manage strategic partners to ensure maximum exposure at the lowest cost.</li><li>
Ensure the maintenance of active social media channels in line with market expectations, monitor engagement and maximise conversion.</li><li>
Oversee the design and production of all marketing collateral to be determined within the marketing plan.</li><li>
Ensure all marketing collateral, email marketing, website content and digital marketing is thoroughly proofed, adheres to brand guidelines, and agreed Informa standards.</li><li>
Develop and maintain the messaging framework and value propositions for each product to ensure consistent brand positioning across all channels.</li></ul> 

Qualifications 
Minimum Education Level:<ul><li>
Educated to degree level or equivalent.</li><li>
Fluent in English and Arabic.</li></ul>
People:<ul><li>
A high degree of cultural awareness.</li><li>
Great at motivating teams and individuals.</li><li>
Inspires commitment and loyalty.</li><li>
Creative and inspiring.</li><li>
Good at coaching and developing individuals.</li><li>
Able to consistently set the bar higher.</li><li>
Ability to manage remotely.</li></ul>
Behaviour:<ul><li>
Highly collaborative and tenacious team player.</li><li>
Ability to deep dive into an industry and recommend the strategy.</li><li>
Good understanding of customer insight techniques and application.</li><li>
Ability to work effectively across a range of projects with teams of differing skills and experience.</li><li>
Fast learner, committed to personal development and growth.</li><li>
Takes pride and ownership of their work.</li></ul>
Skills required:<ul><li>
Events marketing experience.</li><li>
International marketing experience.</li><li>
Experience in using marketing automation technology (preferably Eloqua), training and optimisation.</li><li>
Experience in working with CMS platforms (but coding knowledge not required), training and optimisation.</li><li>
Thorough understanding &amp; experience of digital (PPC, SEO, online advertising) and content marketing.</li><li>
Database development and growth, including segmentation/personalisation.</li><li>
Building relationships with partners and influencing stakeholders.</li><li>
Analytical and questioning mindset.</li><li>
Deadline and target driven.</li><li>
Experience of working in a pressurised environment.</li></ul> 

Additional Information 
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:<ul><li>
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li>
Broader impact: take up to four days per year to volunteer, with charity match funding available too</li><li>
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year</li><li>
A comprehensive company funded private medical insurance with international coverage</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.</div>

Senior Marketing Manager

<div>Company Description 
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 
Job Description 
This role is based in our Nida Kule Esentepe, Şişli, İstanbul, T&uuml;rkiye office.
Reports to: Senior Marketing Manager
The Role
This role requires a detail-oriented, creative senior marketing executive with the ability to design and deliver an end-to-end marketing campaign. The individual will be digitally savvy, analytical and data oriented with a history of continuous improvement and learning from past campaign performance. Experience of marketing automation technologies would be an advantage. The candidate will also be ready to take the first step towards management in either managing or mentoring more junior members of the team.
Job Responsibilities
To work with the senior marketing manager and marketing team to deliver successful marketing campaigns for exhibitions, conferences, awards or digital products in line with agreed KPI's.
PLANNING &amp; CAMPAIGN MANAGEMENT<ul><li>
Work with the marketing managers to deliver outbound marketing campaigns and event websites in line with strategic objectives.</li><li>
Follow and update operational implementation plans and ensure adherence to deadlines (including Gantt charts, Time &amp; Action Plans, Content Calendars, Budget Trackers)</li><li>
Ensure all tracking is in place (as per Informa guidelines) and that as much of the campaign can be attributed to a channel/activity as possible. Develop ways to incentivise monitoring offline channel performance</li><li>
Evaluate the performance of media, associations, industry partners and social media influencers and provide feedback/recommendations to marketing manager.</li><li>
Coordinate all deliverables with contras and partner marketing agreements</li><li>
Analyse previous performance and work with CRO to recommend website strategy to maximise relevant traffic and conversion</li><li>
Identify the relevant audience profiles, build segments and coordinate with suppliers for the delivery of direct marketing campaigns</li><li>
Develop marketing budgets in line with plans and maintain budget trackers</li><li>
Raise PO&rsquo;s and maintain budget trackers and manage payments to suppliers</li></ul>
ANALYSIS &amp; INSIGHT<ul><li>
As directed by the marketing manager, monitor campaign performance and produce relevant and timely reports</li><li>
Share relevant insights with the marketing manager to drive revenues or pursue new opportunities</li><li>
Analyse and report trends over time and use these insights to build more effective campaigns</li><li>
Work with data &amp; insights team to capture relevant and timely data (onsite &amp; post-show surveys, registration forms, industry research etc.)</li><li>
Work with internal teams to ensure data governance and data management policies are adhered to</li><li>
Provide pre-agreed reports during and post-campaign to monitor channel effectiveness and ROI</li><li>
Use recommended campaign analytics dashboards daily to monitor performance</li><li>
Become part of a culture of testing and metrics-driven decision making in the team</li><li>
Share case studies with marketers within the team, EMEA division and Informa Markets business</li></ul>
MARKETING EXECUTION<ul><li>
Identify the target audience and key segments within the target universe</li><li>
Develop personas, value propositions and messaging for each of the key segments</li><li>
Send timely, relevant communications through a designated mix of channels and optimise the effectiveness of these channels</li><li>
Monitor and adjust campaign activity based on performance metrics</li><li>
Develop and deliver content through selected channels (email marketing, social media, digital marketing, direct mail etc.)</li><li>
Build, maintain and optimise product websites and work with internal or external support teams to make advancements and maximise conversion from the sites</li><li>
Manage and format any external files for import into the Informa database</li><li>
Ensure all marketing collateral, email marketing, website content and digital marketing is thoroughly proofed, adheres to brand guidelines and agreed standards</li><li>
Manage PR agency (internal or external) with input from the marketing manager and event manager /event director</li><li>
Establish relationships with and manage strategically important partners to ensure maximum exposure at lowest cost to show budget</li></ul>
TEAM MANAGEMENT<ul><li>
Line manage or work with one or more marketing executives to execute campaigns according to the agreed plan</li><li>
Provide guidance, feedback and inspiration to line reports/assisting team</li><li>
Work with line reports &amp; marketing team to ensure successful delivery of marketing campaigns in line with agreed KPI&rsquo;s, event and divisional strategy</li><li>
Work with line reports (in the event of line management responsibility) to develop skills and competencies and ensure they have a clear development roadmap</li><li>
Ensure adoption and optimisation of marketing technology solutions, identify training needs and ensure line reports are technically proficient (in the event of line management responsibility)</li><li>
 Reflect the high-performance culture of the marketing team</li><li>
Used LinkedIn Learning and management training courses to prepare for individual line management and managing a team</li></ul> 

Qualifications 
<ul><li>
Analytical and questioning mindset</li><li>
Focussed on real-time performance and ROI</li><li>
Deadline and target-driven</li><li>
Ability to build effective relationships with partners and stakeholders</li><li>
Highly collaborative and tenacious team player</li><li>
Fast learner and committed to personal development and growth</li><li>
Takes pride and ownership of their work</li><li>
Adaptable and able to work in a pressurised environment</li><li>
Experience of using email marketing or marketing automation technology (Eloqua)</li><li>
Experience of working with CMS platforms (Adobe Experience Manager)</li><li>
Experience of working with databases and data selection/management software</li><li>
Database development and growth including segmentation / advanced targeting</li><li>
Experience in marketing analytics and reporting platforms (Adobe Analytics)</li><li>
Knowledge of digital marketing practices (PPC, SEO and online advertising)</li><li>
Excellent verbal and written communication skills in English and in Turkish</li><li>
Educated to degree level or equivalent</li><li>
Experience of managing social media channels, scheduling, listening and analysis</li><li>
Experience multivariate or AB testing practices</li><li>
Formal business/marketing higher education qualification</li><li>
Verbal and written communication skills</li></ul> 

Additional Information 
In support of the Turkish Governments initiative to increase the representation of disabled individuals in the workplace, we actively encourage and welcome applications from candidates that consider themselves to be disabled and/or are registered with ISKUR.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com.
Our benefits include:<ul><li>
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li>
Time out: Take up to four days per year to volunteer, with charity match funding available too plus a day off for your birthday!</li><li>
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Company funded private medical insurance</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.</div>

Senior Marketing Executive

<div>Company Description 
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 
Job Description 
This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
The Role:
The Sales Operations Executive supports a business unit sales team, who are selling across different regions, multiple brands (products/events) and customers. Sales Operations is a pivotal new function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting and information entry support to Sales teams.
The Sales Operations Executive will report into the Sales Operations Team Manager. They will have knowledge and understanding of the Sales tools such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce.
Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also be on hand to support specific business unit reporting or analysis requirements.
Job Responsibilities
CRM management<ul><li>
Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.</li><li>
Providing the forms (text) for: sales, stand upsells, promo opportunities, catalogue, stand sharing forms for the online customer tools and contract creation.</li><li>
Ensure to raise awareness on any issues faced with platforms used and communicate this with relevant stakeholders</li><li>
Supports the product set up (events, sponsorship, digital and print).</li></ul>
Sales support<ul><li>
Assist with administrative activities in support of forecasting, preparing presentations for budget and strategy meetings.</li><li>
Key liaison point with Internal Teams such as Customer Service, Shared Services (Billings) and Event Operations</li><li>
Ensure to liaise and resolve Service Cloud cases communicationg to relevant stakeholders within required SLA</li><li>
Process Agent / Pavilion contracts and all Marketing Solutions contracts (complex contracts)</li></ul> 

Qualifications 
<ul><li>
Ability to proactively handle and respond to queries from internal customers</li><li>
Experience in working with Salesforce</li><li>
Experience of data analysis and manipulation</li><li>
Good knowledge of Excel</li><li>
Well organised and good time management</li><li>
Eye for detail and problem solving</li><li>
Interpersonal skills, confident personality, high level of enthusiasm</li><li>
Proven ability to work under pressure</li><li>
Ability to work in a matrix organisation</li></ul>
Desired:<ul><li>
Experience in working with Salesforce CRM</li><li>
Previous experience in the B2B / B2C events industry</li><li>
Experience with Expocad, A2Z or similar floor planning tools</li></ul> 

Additional Information 
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:<ul><li>
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li>
Broader impact: take up to four days per year to volunteer, with charity match funding available too</li><li>
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year</li><li>
A comprehensive company funded private medical insurance with international coverage</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.</div>

Sales Operations Executive

<div>Company Description 
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 
Job Description 
This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
Role Overview
The Sales Manager is responsible for overseeing the individual assigned territories and being a contributor to ensure the achievement and exceeding of sales revenue targets for the team in accordance with the sales plan. The Sales Manager will provide a high level of prospecting, relationship building and account management to existing and prospective exhibitors to sell solutions which meet with the client&rsquo;s needs.
Key Performance Indicators<ul><li>
Achievement of sales revenue targets within timelines</li><li>
Achievement of KPI&rsquo;s as set out by the Portfolio &ndash; phone time, F2F meetings, systems</li><li>
Exhibitor satisfaction levels and retention</li><li>
Timely &amp; accurate reporting of sales results, pipeline and activities</li></ul>
Job Responsibilities
Sales and Account Management<ul><li>
Drive Sales performance in the relevant product assignments, ensuring individual achievement of set revenue targets in accordance with the sales plan</li><li>
Ensure the sales focus and direction is maintained and/or readjusted where necessary</li><li>
Fielding incoming leads across assigned territories</li><li>
Utilize resources to tailor sales approach to build new relationships and enhance existing relationships</li><li>
Build and maintain strong client relationships</li></ul>
Customer retention<ul><li>
Understand client&rsquo;s objectives and support them to achieve these through the event campaign</li><li>
Maintain regular contact with existing clients throughout the event cycle</li><li>
On-site account management to achieve high exhibitor satisfaction levels and retention</li></ul>
New business<ul><li>
Identify new prospects through use of industry media, social media, online resources, industry networking and company CRM</li><li>
Developing new business and revenue streams, including sponsorship and other non-square metre revenue sources</li></ul>
CRM and Reporting<ul><li>
Overseeing the continual and accurate data capture of sales activities/calls and updating the CRM to ensure all opportunities and pipeline is up to date</li><li>
Completion of sales progress reporting (e.g. revenue vs target, activity reporting etc.)</li><li>
Monitor the debt reports and assist the finance team with revenue collection</li><li>
Ensure up to date market intelligence is available for the Head of Sales and Marketing Manager to assist with exprom and visprom campaigns</li><li>
Continually monitor and research the market using online resources, gaining customer feedback, attending competitor events where appropriate, and industry networking</li><li>
Awareness and understanding of floor plan optimisation</li><li>
Ensure consistent and effective communication with other internal stakeholders pertaining to assigned products including operations, marketing, finance to maximise client experience and product delivery.</li><li>
Perform any other duties commensurate with the grade and level of responsibility</li></ul> 

Qualifications 
<ul><li>
Educated to degree level</li><li>
Proven experience in a sales role</li><li>
Arabic speaking would be preferable with effective verbal and written English communication.</li><li>
Computer literate and proficient in the use of commonly used business software</li><li>
Awareness of exhibition production</li><li>
Experience of growing and developing new markets and products</li><li>
Telesales, media sales or exhibition background</li></ul> 

Additional Information 
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:<ul><li>
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li>
Broader impact: take up to four days per year to volunteer, with charity match funding available too</li><li>
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year</li><li>
A comprehensive company funded private medical insurance with international coverage</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.</div>

Sales Manager

<div>Company Description 
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 
Job Description 
This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
The Role:
The Sales Executive is responsible for achieving and exceeding individual sales targets in accordance with the sales plan, through effective lead sourcing, client and relationships management. The Sales Executive will provide a professional level of customer service and account insight to prospective exhibitors.
Job Summary/Responsibilities<ul><li>
Research and seek new leads, ensuring an active and ongoing sales pipeline.</li><li>
Achievement of individual sales revenue targets within timelines.</li><li>
Maintaining consistent and productive number of calls and meetings on a weekly basis.</li><li>
Monitoring and enhancing exhibitor satisfaction levels.</li><li>
Timely &amp; accurate reporting of sales results and activities.</li></ul>
Sales:<ul><li>
Achieve and exceed set revenue targets for the assigned products and events in accordance with the sales plan.</li><li>
Drive to seek new business leads, responding promptly and professional to incoming enquiries.</li><li>
Build and maintain strong client relationships.</li></ul>
New business<ul><li>
Developing new business and revenue streams, including sponsorship and other non-square metre revenue sources through market research, telephone contact, industry networking and client meetings.</li><li>
Actively seek/ research and generate new leads across the sector.</li><li>
On-site account management to achieve high exhibitor satisfaction levels.</li></ul>
Customer retention<ul><li>
Once new customers have been built you need to account manage achieve high exhibitor satisfaction levels.</li><li>
Ensuring adherence with exhibitor satisfaction guidelines.</li><li>
Securing feedback to be assessed on improvement strategies, and building relationships further.</li></ul>
Reporting:<ul><li>
Data capture of sales activities/calls and updating the CRM.</li><li>
Completion of sales progress reporting (e.g. revenue vs target, activity reporting etc.</li><li>
Continually monitor and research the market using online resources, gaining customer feedback, attending competitor events where appropriate, and industry networking.</li><li>
Awareness and understanding of floor plan optimisation.</li><li>
Effective communication with other internal departments including operations, marketing, finance to maximise client experience.</li><li>
Perform any other duties commensurate with the grade and level of responsibility.</li></ul> 

Qualifications 
<ul><li>
Educated to degree level or equivalent.</li><li>
Experience in sales and used to working towards targets.</li><li>
Highly driven and self-motivated.</li><li>
Computer literate and proficient in the use of commonly used business software.</li><li>
Effective verbal and written English communication skills.</li><li>
Strong interpersonal skills.</li><li>
Attention to detail.</li><li>
Numerate.</li></ul>
Desirable<ul><li>
Awareness of exhibition industry.</li><li>
Tele-sales, media-sales.</li><li>
Relevant industry knowledge ideal.</li></ul> 

Additional Information 
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:<ul><li>
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li>
Broader impact: take up to four days per year to volunteer, with charity match funding available too</li><li>
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year</li><li>
A comprehensive company funded private medical insurance with international coverage</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.</div>

Sales Executive

<div>Company Description 
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 
Job Description 
This role is based in our Nida Kule Esentepe, Şişli, İstanbul, T&uuml;rkiye office.
Reports to: Marketing Director
The Role
The Marketing Manager is responsible for creating and ensuring delivery of the marketing programs to support the expansion and growth of the brand. This role requires an in-depth knowledge of data acquisition and growth, marketing automation and building brand awareness and communities.
You&rsquo;ll be strategic and tactical, with the ability to approach campaigns holistically, utilising resources internally and externally to help share the stories and messaging. You will meticulously measure the output of your efforts, continuously improving the campaign to ensure commercial objectives are met.
KEY RESPONSIBILITIES<ul><li>
Collaborate with the team to plan and deliver marketing campaigns in line with business objectives</li><li>
Deploy successful digital marketing campaigns from ideation to execution, including generating MQL, SEO enhancements, email marketing and social media</li><li>
Create engaging and compelling customer experience through virtual or physical b2b events (trade shows)</li><li>
Manage costs and optimise spend across marketing channels and prove ROI</li><li>
Produce valuable and engaging content for our website and blog that attracts and converts our target groups</li><li>
Manage marketing agencies (social, PPC or other) to effectively deliver</li><li>
Experience of building/growing a database and using effective segmentation to reach the right audience with tailored messaging</li><li>
Plan and optimise social media channels for maximum impact through experimenting with various organic and paid content and community management</li><li>
Coordinate the design and production of all marketing collateral including the website, brochures, print and digital advertisements, web banners and event branding and make sure they are proofed, adhere to brand guidelines, and agreed standards</li><li>
Track and analyse consumer behaviour and adjust campaigns accordingly</li><li>
Measure and report on the performance of marketing campaigns, gain insight and assess against goals</li></ul>
LEADERSHIP<ul><li>
Line manages marketers across a range of B2B products, primarily events</li><li>
Provide guidance, feedback, and inspiration to line reports</li><li>
Champion the adoption and optimisation of marketing technology solutions and digital marketing</li><li>
Work with line reports to ensure successful delivery of marketing campaigns in line with agreed KPIs, event and divisional strategy</li><li>
Work with line reports to develop skills and competencies and ensure they have a clear development roadmap</li><li>
Ensure line reports are competent and have the skills and training required</li><li>
Ensure optimisation of marketing technology solutions, identify training needs, and ensure line reports are technically proficient</li><li>
Reflect the high-performance culture of the marketing team</li><li>
Work with Group Marketing Manager to ensure proper structure, specialisms, and level of resources to meet agreed KPI's</li></ul>
ANALYSIS &amp; INSIGHT<ul><li>
Monitor campaign performance by producing relevant and timely reports</li><li>
Recommend changes to campaign execution based on data insights</li><li>
Share relevant insights with sales, event team and management to drive revenues or pursue new opportunities</li><li>
Analyse and report trends over time and use these insights to build more effective campaigns</li><li>
Capture and analyse relevant and timely data on our customers, prospects and the markets via onsite &amp; post-show surveys, registration forms, industry research</li><li>
Work with internal teams to ensure data governance and data management policies are adhered to</li><li>
Ensure delivery and accuracy of pre-agreed reports during and post-campaign to monitor channel effectiveness and ROI</li><li>
Use recommended campaign analytics dashboards to monitor performance</li><li>
Build a culture of testing and metrics-driven decision making in the teams</li><li>
Share case studies with marketers within the group, division, and Informa Markets</li></ul>
PLANNING &amp; CAMPAIGN MANAGEMENT<ul><li>
Work with the event team to plan product marketing campaigns to meet strategic objectives &ndash; for exhibitions and virtual/hybrid events</li><li>
Monitor operational implementation plans and ensure adherence to deadlines (including Gantt charts, Time &amp; Action Plans, Content Calendars, Budget Trackers)</li><li>
Monitor engagement with target media, associations, industry partners and social media influencers and help the team determine how they fit within the integrated campaign</li><li>
Development of marketing budgets in line with plans and ensure budget trackers are up to date</li><li>
Recommend external suppliers and ensure adherence to contractual terms and delivery</li><li>
Work with internal teams and external agencies to deliver digital marketing, social media, and PR in line with marketing plans to hit agreed KPI's</li><li>
Ensure optimisation of spend across marketing channels</li><li>
Agree on paid media requirements and guide the negotiation of media buying (either directly or through an agency)</li><li>
Recommend website strategy to maximise relevant traffic and conversion</li></ul>
MARKETING EXECUTION<ul><li>
Identify the target universe and key segments within the target universe</li><li>
Develop personas, value propositions and messaging for each of the key segments for each product</li><li>
Ensure that timely, relevant communications are sent through a full mix of channels and are optimised for each channel</li><li>
Monitor and recommend adjustments to the digital marketing activity based on performance metrics</li><li>
Manage the Content Calendar to ensure delivery through the most relevant channels (email marketing, social media, digital marketing, direct mail etc.)</li><li>
Manage the PR plan (internal or external) and liaise with the event manager/event director</li><li>
Establish relationships with and manage strategic partners to ensure maximum exposure at the lowest cost</li><li>
Ensure the maintenance of active social media channels in line with market expectations, monitor engagement and maximise conversion</li><li>
Oversee the design and production of all marketing collateral to be determined within the marketing plan</li><li>
Ensure all marketing collateral, email marketing, website content and digital marketing is thoroughly proofed, adheres to brand guidelines, and agreed Informa standards</li></ul> 

Qualifications 
Qualities needed for the role<ul><li>
Ability to quickly learn new technologies and tools</li><li>
Up to date with the latest trends and best practices in marketing and analytics</li><li>
Demonstrated ability to use data and metrics to justify requirements, build business cases and measure performance</li><li>
A growth mindset and highly proactive</li><li>
Ability to work under pressure</li><li>
Collaborative</li><li>
Adaptabile</li><li>
High degree of cultural awareness, working with a global team</li></ul>
Skills required<ul><li>
Proven experience in marketing management delivering products to market &ndash;&ndash;physical or virtual events or digital solutions i.e. news, data or intelligence products</li><li>
Extensive knowledge of marketing strategies, channels, and branding</li><li>
Experience in marketing analytics and reporting platforms</li><li>
Understanding of marketing automation and analytics tools</li><li>
Excellent communication and influencing skills</li><li>
Strong copywriting skills and attention to detail</li></ul>
Desired<ul><li>
BSc/MSc degree in Marketing or certified marketing qualifications</li><li>
Experience in the events industry or similar fast-paced environment</li><li>
Experience of using marketing automation technology (preferably Eloqua)</li><li>
Experience of working with CMS platforms (but coding knowledge not required)</li><li>
Experience of social media listening and sentiment analysis</li><li>
Experience using Eloqua and Adobe Experience Manager</li></ul> 

Additional Information 
In support of the Turkish Governments initiative to increase the representation of disabled individuals in the workplace, we actively encourage and welcome applications from candidates that consider themselves to be disabled and/or are registered with ISKUR.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com.
Our benefits include:<ul><li>
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li>
Time out: Take up to four days per year to volunteer, with charity match funding available too plus a day off for your birthday!</li><li>
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Company funded private medical insurance</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.</div>

Marketing Manager

Join Informa and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.