Qureos Mentor

Infosys BPM

<div>
 
 
 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!
 
 
 
 
 
 
 
 Locations:
 
 Bengaluru (Interview),
 
 Job Locations
 
 :
 
 Bangalore
 
 
 
 
 Walk-In Dates:
 
 23rd and 24th September 2025
 
 
 
 Time:
 
 10:00 AM to 1:00 PM
 
 
 
 Venue:
 
 Infosys BPM Hiring Center
 
 
 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078, Land Mark : Sindhoora Convention Center
 
 
 
 Mode:
 
 100% Work from Office (WFO)
 
 
 
 
 
 
 Who We're Hiring
 
 
 
 
 
 
 Were on the lookout for
 
 Fresh Graduates (0 - 1 year experience)
 
 who are enthusiastic and have a passion for customer excellence. If you&rsquo;re looking to grow with a global leader, this is your chance to start strong!
 
 
 
 
 
 
 Open Roles:
 
 
 
 
 
 
 
 Customer Support &ndash; Voice Process
 
 
 
 
 
 <ul>
 <li>
 Provide
 
 first-level resolution
 
 and empathetic customer care
 </li>
 <li>
 Handle objections, build rapport, and ensure smooth resolutions
 </li>
 <li>
 Stay informed on product updates and tools
 </li>
 <li>
 Log tickets, track cases, and ensure timely follow-up
 </li>
 </ul>
 
 
 
 
 
 What You Need to Bring
 
 
 
 
 
 <ul>
 <li>
 Excellent communication skills (written &amp; verbal &ndash; English)
 </li>
 <li>
 Willingness to work in
 
 US time zones
 
 (Night Shifts)
 </li>
 <li>
 
 Any Full-time Graduate
 
 (No backlogs)
 </li>
 <li>
 Commitment to
 
 100% Work from Office (No Hybrid)
 
 </li>
 <li>
 Readiness to complete client-specific training
 </li>
 <li>
 Ability to handle
 
 24x7 rotational shifts
 
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 Basic understanding or any customer support certification
 
 
 
 
 
 
 Mandatory Documents to Carry
 
 
 
 
 
 <ul>
 <li>
 Updated
 
 printout of your resume
 
 </li>
 <li>
 Any
 
 2 government-issued photo IDs
 
 (PAN / Aadhar / Voter ID / Passport)
 </li>
 <li>
 
 All original academic documents
 
 for verification:
 </li>
 <li>
 10th &amp; 12th Marksheets
 </li>
 <li>
 Graduation (All Semesters, CMM, Provisional &amp; Degree Certificate)
 </li>
 </ul>
 
 Laptops &amp; cameras are
 
 not permitted
 
 due to security restrictions.
 
 
 Government ID is
 
 mandatory for entry
 
 into the campus.
 
 
 
 
 
 
 How to Attend the Walk-In
 
 
 
 
 
 <ul>
 <li>
 
 Carry a copy of this email/invitation
 
 </li>
 <li>
 
 Register your application in advance
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Walk into the
 
 Infosys Bengaluru JP Nagar Campus
 
 on
 
 23rd and 24th September 2025
 
 between
 
 10:00 AM &ndash; 1:00 PM
 
 </li>
 </ul>
 
 
 
 
 Why Infosys BPM?
 
 
 
 
 <ul>
 <li>
 Work with a global brand
 </li>
 <li>
 Extensive training &amp; upskilling programs
 </li>
 <li>
 Fast-track career growth in tech support or customer success
 </li>
 <li>
 Dynamic, inclusive, and team-oriented culture
 </li>
 </ul>
 
 
 
 
 
 Come build your career with Infosys BPM. Let&rsquo;s grow, together.
 
 
 
 
 
 
 We can&rsquo;t wait to meet you!
 
 
 
 
 
 
 Warm Regards,
 
 
 
 
 
 
 
 Talent Acquisition Team
 
 
 
 
 Infosys BPM Ltd.
 
 
 
 
 Human Resources | INFY HR
 
 
 
 
 www.infosysbpm.com
 
 
 
 
 Bangalore | Pune | Global Locations
 
 
 
 
 Transforming Talent | Empowering Careers
 
 
</div>

Walkin at Infosys BPM - Hiring For Voice-Based Customer Support

<div>
 
 Infosys BPM Hiring for Sourcing and procurement roles in Pune/Bangalore and Gurgaon Location.
 
 
 
 
 
 
 
 Job description
 
 
 
 
 Job Role: Senior process Executive
 
 
 Exp: Min 1+ years of experience
 
 
 Location: Pune | Bangalore | Gurgaon (or willingness to relocate to one of these locations)
 
 
 Education: Any Graduation
 
 
 
 Shift Time
 
 : Afternoon shift (12 PM to 9 PM or 1 PM to 10 PM IST)
 
 
 
 
 
 
 About the Role
 
 
 
 Ready to take your career to the next level in procurement and operations? As a
 
 Procurement Analyst
 
 in our
 
 Source-to-Pay (S2P) Operations team
 
 , you&rsquo;ll be at the heart of making purchasing processes seamless, solving invoice challenges, and driving process improvements. This is your chance to work in a
 
 global, collaborative environment
 
 where your ideas matter and your growth is a priority.
 
 
 
 
 
 
 About the Team
 
 
 
 We&rsquo;re a vibrant, high-energy team passionate about
 
 efficiency, innovation, and teamwork
 
 . We thrive on solving problems, sharing knowledge, and creating impact together. If you love learning and want to work with people from across the globe, this is the place for you!
 
 
 
 
 
 
 A Day in the Life
 
 
 
 ☀️
 
 Morning:
 
 Start your day by reviewing and approving purchase requisitions and shopping carts in SAP SRM.
 
 
 📊
 
 Midday:
 
 Dive into KPI reports, analyze trends, and resolve invoice exceptions by collaborating with Accounts Payable and end users.
 
 
 🤝
 
 Afternoon:
 
 Connect with global colleagues, suppliers, and sourcing managers to resolve queries and ensure smooth operations.
 
 
 💡
 
 End of Day:
 
 Share process improvement ideas, update best practices, and celebrate small wins with your team!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 ✅ Review and approve
 
 purchase requisitions
 
 and
 
 shopping carts
 
 in SAP SRM and other tools.
 
 
 ✅ Resolve
 
 invoice exceptions
 
 by collaborating with Accounts Payable and end users.
 
 
 ✅ Create and analyze
 
 KPI reports
 
 to keep processes on track.
 
 
 ✅ Support and train end users on procurement processes.
 
 
 ✅ Contribute to
 
 process improvement ideas
 
 and share best practices.
 
 
 ✅ Work with sourcing managers and suppliers to resolve pricing and quality issues.
 
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 
 <ul>
 <li>
 Help us achieve
 
 90% approval turnaround within 24 hours
 
 .
 </li>
 <li>
 Reduce invoice exceptions and boost
 
 PO coverage
 
 .
 </li>
 <li>
 Share
 
 fresh ideas
 
 &ndash; we love innovation!
 </li>
 <li>
 Grow your skills with
 
 global exposure and learning opportunities
 
 .
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 (any discipline).
 </li>
 <li>
 
 1+ years of experience
 
 in procurement or related operations (freshers with strong aptitude are welcome!).
 </li>
 <li>
 Familiarity with
 
 S2P processes
 
 and tools like SAP SRM, ECC, VIM, or Ariba (a plus!).
 </li>
 <li>
 Strong
 
 communication skills
 
 and ability to work in a
 
 global virtual team
 
 .
 </li>
 <li>
 Analytical mindset, problem-solving skills, and a
 
 can-do attitude
 
 .
 </li>
 </ul>
 
 Cultural sensitivity and adaptability in a global environment
 
 
 
 
 
 
 Why You&rsquo;ll Love Working With Us
 
 
 
 🌍
 
 Global exposure
 
 : Collaborate with diverse teams worldwide.
 
 
 📚
 
 Learning &amp; growth
 
 : Access to world-class training and certifications.
 
 
 📈
 
 Career progression
 
 : We invest in your future.
 
 
 🤝
 
 Inclusive culture
 
 : We celebrate diversity and teamwork.
 
 
 
 
 
 
 JOB description:
 
 
 
 
 Job Purpose
 
 
 
 The Procurement Analyst is part of the Procurement Enablement Source-to-Pay (S2P) Operations team which reviews and approves purchasing requisition (shopping carts), resolves invoice exceptions for Purchase Orders (POs) in close co-operation with Accounts Payable Team and End User, provides operational reporting related to KPIs to customers, helps to drive ramp up of usage of POs to increase PO coverage and support end users creating purchase requisitions, shopping carts, purchase orders and goods confirmations (GRs) in SAP SRM, VIM or other Interim Procurement Tools as applicable.
 
 
 The procurement Analyst contributes to deliver services as per defined KPIs:
 
 
 
 
 <ul>
 <li>
 Approve 90% of Shopping carts/Purchase requisitions within average time of 24 hours
 </li>
 <li>
 Work towards bringing down invoice exception within 10%
 </li>
 <li>
 Clear 90% of invoice exceptions within average time of 48 hours
 </li>
 <li>
 Capture best practices in team repository and share with team
 </li>
 <li>
 Contribute minimum of 5 process improvement ideas and convert into Brand Value in a year
 </li>
 <li>
 Earn at least one bronze badge
 </li>
 <li>
 Identify areas of development and attend related trainings
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Deliverables
 
 
 <ul>
 <li>
 Participates in training and on-boarding of new Procurement Analyst
 </li>
 <li>
 Actively supports implementation of procedures and policies in all daily activities
 </li>
 <li>
 Creates KPI reports and follows up on KPI exceptions in a proactive manner to ensure root causes are resolved to avoid future repeat of exceptions
 </li>
 <li>
 Ensure approvals are completed timely per established KPIs with
 
 quality
 
 </li>
 <li>
 Logs PO Invoice exceptions and ensures 90% are resolved within 2 days
 </li>
 <li>
 Executes processes as per design and contributes to continuous improvement of processes
 </li>
 <li>
 Follows work instructions and guidelines (Play books) when executing work tasks
 </li>
 <li>
 Escalate issues proactively to S2P Operations Team Lead in a timely manner
 </li>
 <li>
 Collaborates with end users and stakeholders to contribute to a good working relationship, answering questions, collect feedback and actively look for areas for improvement
 </li>
 <li>
 Contributes to development of high performing a team and overall success of the procurement operations team
 </li>
 <li>
 Ensure Training is provided to end users as required
 </li>
 <li>
 Contributes to maintenance of the Mercury Procurement Support Site
 </li>
 <li>
 Interacts with sourcing managers and third-party suppliers to resolve price, quality, and invoice/ credit note issues
 </li>
 </ul>
 
 
 
 
 
 Core Competencies and Required Education/ Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 Good level of knowledge and understanding of the S2P Process is desired
 </li>
 <li>
 Knowledge of SAP SRM, ECC, VIM and Ariba Network is preferred
 </li>
 <li>
 Good team working capabilities- preferably experience from working in a virtual/global team
 </li>
 <li>
 Strong oral and written communication skills (English) - Communication with external third parties (suppliers) that might also be a client is required
 </li>
 <li>
 Good interpersonal skills &ndash; able to handle conflict situations and resolve issues satisfactorily
 </li>
 <li>
 Ability to organize own work and work independently
 </li>
 <li>
 Excellent organization, analytical and problem-solving skills
 </li>
 <li>
 Positive, can-do attitude and good business acumen
 </li>
 <li>
 +1 years of working experience
 </li>
 <li>
 Culturally sensitive, capable of handling interactions with a &ldquo;global mind set&rdquo;
 </li>
 <li>
 Lean Process Management mind set- provide suggestions to improve service delivery and process efficiency.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 #ProcurementJobs
 
 
 
 
 #OperationsCareers
 
 
 
 
 #JoinOurTeam
 
 
 
 
 #HiringNow
 
 
 
 
 
 
 
 
 
 
 
 
 Regard's
 
 
 Infosys team
 
 
 
</div>

Infosys BPM Hiring for Sourcing and procurement roles in Pune/Bangalore and Gurgaon Location.

Join Infosys BPM and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Infosys BPM

ABOUT_COMPANY

Walkin at Infosys BPM - Hiring For Voice-Based Customer Support

Infosys BPM Hiring for Sourcing and procurement roles in Pune/Bangalore and Gurgaon Location.