Qureos Mentor

Infosys BPM

<div>
 
 Greetings from Infosys BPM Ltd.,
 
 
 We are looking for Quality and Process improvement Consultants to augment our capability in deploying Continuous improvement methodologies across industry domains and be an integral part of this exciting journey at Infosys BPM.
 
 
 
 
 
 Work Location: Hyderabad (work from office)
 
 
 Education Qualification: Any full-time graduation
 
 
 Experience required: At least 5 years of experience in driving Process Improvement projects / initiatives
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 Purpose/Essence of the role:
 
 
 
 Build process improvement culture in client processes and use various Continuous Improvement levers along with domain knowledge to identify process improvement opportunities to achieve higher efficiency, effectiveness and experience for our customers. Role requires as strong understanding of Improvement methodology like Six Sigma &amp; LEAN.
 
 
 
 
 
 
 Process Excellence culture building: -
 
 
 <ul>
 <li>
 Deploy Process Improvement framework for the engagement(s)
 </li>
 <li>
 On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level
 </li>
 </ul>
 
 
 Improvement opportunity identification: -
 
 
 <ul>
 <li>
 Drive Bottom up and Top-down opportunity identification workshops for creation of pipeline of opportunities
 </li>
 <li>
 Process, operations, business data analysis to identify improvement opportunities
 </li>
 <li>
 Validation of opportunities creation of the projects
 </li>
 </ul>
 
 
 Improvement projects implementation: -
 
 
 <ul>
 <li>
 Mentor Process Improvement projects (YB, GB &amp; BB) to enable the operations resources to implement the improvement through structured approach
 </li>
 <li>
 Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs
 </li>
 <li>
 Co-ordinate with lead developer for automation opportunity identification and project execution
 </li>
 <li>
 Govern the process of validation and sign off of the project closures in the project management portal
 </li>
 <li>
 Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects
 </li>
 </ul>
 
 
 Branding: -
 
 
 <ul>
 <li>
 Creating awareness by training and bringing visibility to process excellence initiatives in the engagement.
 </li>
 <li>
 Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance
 </li>
 </ul>
 
 Client Management: -
 
 <ul>
 <li>
 Participate in client interactions to present the process improvement case studies.
 </li>
 </ul>
 
 
 
 
 
 
 
 Regards,
 
 
 Infosys BPM Talent Acquisition Team
 
</div>

Senior Associate Quality Consultant

<div>
 
 
 Location:
 
 Istanbul
 
 
 
 About us
 
 :
 
 
 Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
 
 
 
 
 
 
 Your role:
 
 
 <ul>
 <li>
 Execution of sourcing projects including full end to end management (scope discussion and clarification, sourcing execution, contract management and reporting);
 </li>
 <li>
 Support operations across the AMEA (Africa, Middle East, and Asia) region focusing on Turkey
 </li>
 <li>
 RFXs preparation and execution including eSourcing solutions;
 </li>
 <li>
 Negotiations, contract terms discussion, savings documentation and reporting ;
 </li>
 <li>
 Build and maintain relationships with client Stakeholders including cross functional teams in Engineering department, Finance and or Logistic depending on project needs;
 </li>
 <li>
 Ensure full compliance with global defined documents;
 </li>
 <li>
 Delivery on key procurement SLA/KPI: savings, payment terms negotiation, delivery terms and others;
 </li>
 <li>
 Alert on hurdles time delays &amp; supplier issues in managed market / commodity ;
 </li>
 <li>
 Opportunity identification for sourcing/saving projects.
 </li>
 </ul>
 
 
 
 
 
 Required:
 
 
 <ul>
 <li>
 Minimum 8 years of overall relevant experience in Sourcing &amp; Procurement area, mostly in strategic initiatives (Capex Investment / MRO preferably, direct materials if available);
 </li>
 <li>
 Familiarity with the AMEA (Africa, Middle East, and Asia) region and its business environment &ndash; a strong plus;
 </li>
 <li>
 Hands on experience in handling e-Sourcing projects across categories;
 </li>
 <li>
 Ability and proven experience in drafting sourcing planning, business case creation, sourcing execution including TCO approach;
 </li>
 <li>
 Hands on working experience in an ERP environment;
 </li>
 <li>
 Exposure to RFx/ eSourcing Tools, experience on leading platforms;
 </li>
 <li>
 Experience in matrix manged organization would be an asset.
 </li>
 </ul>
 
 
 
 
 
 We offer to the candidates
 
 
 <ul>
 <li>
 Career in the multinational company with global footprint exposure;
 </li>
 <li>
 Unique chance to take part in international projects and gain experience with various businesses;
 </li>
 <li>
 Training programs.
 </li>
 </ul>
 
 
 
 
 Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem
 
 
 
</div>

Procurement Buyer

<div>
 
 🚀
 
 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!
 
 
 
 
 
 
 📍
 
 Locations:
 
 Bangalore (Interview),
 
 Job Locations
 
 : Bangalore
 
 
 🗓️
 
 Walk-In Dates:
 
 3rd Dec 2025, 5th Dec 2025.
 
 
 ⏰
 
 Time:
 
 10:00 AM to 1:00 PM
 
 
 🏢
 
 Venue:
 
 
 Infosys BPM Limited,
 
 
 
 
 No. 40/P-41/P, Building # : 68, Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
 
 
 
 
 
 
 
 Landmark:
 
 : In Between Sunik Industries and Tejas Networks
 
 
 
 
 
 🔔
 
 Mode:
 
 100% Work from Office (WFO)
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a seasoned
 
 Operations Manager (JL-5)
 
 with strong expertise in managing large-scale customer service operations across omni-channel platforms. The ideal candidate will have proven leadership experience and a deep understanding of operational excellence in a dynamic environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage operations for
 
 customer service domain
 
 across
 
 voice, chat, and email channels
 
 .
 </li>
 <li>
 Drive performance and ensure adherence to SLAs and KPIs.
 </li>
 <li>
 Manage a team of
 
 80+ FTEs
 
 , ensuring high engagement and productivity.
 </li>
 <li>
 Collaborate with clients and internal stakeholders for seamless delivery.
 </li>
 <li>
 Implement process improvements and leverage technology for efficiency.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 
 Minimum 12 years
 
 of experience in operations.
 </li>
 <li>
 At least
 
 2 years as JL-5 Operations Manager
 
 (must be an experienced manager, not aspiring).
 </li>
 <li>
 Strong experience in
 
 omni-channel platforms
 
 (voice, chat, email).
 </li>
 <li>
 Preferably with
 
 SaaS exposure
 
 .
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Strong analytical skills and understanding of
 
 technical platforms and telephony channels
 
 .
 </li>
 <li>
 Proven ability in
 
 team performance management
 
 and SLA adherence.
 </li>
 </ul>
 
 
 
 
 📝
 
 Mandatory Documents to Carry
 
 
 
 
 
 <ul>
 <li>
 Updated
 
 printout of your resume
 
 </li>
 <li>
 Any
 
 2 government-issued photo IDs
 
 (PAN / Aadhar / Voter ID / Passport)
 </li>
 <li>
 
 All original academic documents
 
 for verification:
 </li>
 <li>
 &rtrif; 10th &amp; 12th Marksheets
 </li>
 <li>
 &rtrif; Graduation (All Semesters, CMM, Provisional &amp; Degree Certificate)
 </li>
 </ul>
 
 ⚠️ Laptops &amp; cameras are
 
 not permitted
 
 due to security restrictions.
 
 
 Government ID is
 
 mandatory for entry
 
 into the campus.
 
 
 
 
 
 📌
 
 How to Attend the Walk-In
 
 
 
 
 
 <ul>
 <li>
 
 Carry a copy of this email/invitation
 
 </li>
 <li>
 
 Register your application in advance
 
 </li>
 <li>
 Walk into the
 
 Infosys Bangalore Electronic city Phase 2 office
 
 
 on
 
 3rd Dec 2025, 5th Dec 2025 between
 
 10:00 AM 1:00 PM
 
 </li>
 </ul>
 
 
 
 
 🌟 Why Infosys BPM?
 
 
 
 
 <ul>
 <li>
 💼 Work with a global brand
 </li>
 <li>
 📚 Extensive training &amp; upskilling programs
 </li>
 <li>
 🚀 Fast-track career growth in tech support or customer success
 </li>
 <li>
 🌏 Dynamic, inclusive, and team-oriented culture
 </li>
 </ul>
 
 
 
 
 
 Come build your career with Infosys BPM. Lets grow, together.
 
 
 
 
 
 
 We cant wait to meet you!
 
 
 
 
 
 
 Warm Regards,
 
 
 
 
 Talent Acquisition Team
 
 
 
 📩
 
 Infosys BPM Ltd.
 
 
 
 💼
 
 Human Resources | INFY HR
 
 
 
 🌐
 
 www.infosysbpm.com
 
 
 
 📍
 
 Bangalore | Pune | Global Locations
 
 
 
 
 Transforming Talent | Empowering Careers
 
 
</div>

Walk-In Drive - Operations Manager - Customer Support - 12 to 15 yrs exp

Join Infosys BPM and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Infosys BPM

ABOUT_COMPANY

Senior Associate Quality Consultant

Procurement Buyer

Walk-In Drive - Operations Manager - Customer Support - 12 to 15 yrs exp