Qureos Mentor

INFOWRYT SOLUTIONS LLP

The Customer Support Agent is responsible for managing all incoming customer calls, ensuring prompt and effective resolution of customer concerns while maintaining service quality. Additionally, agents must identify and act upon sales or lead-generation opportunities that arise during interactions.Key Responsibilities:* Handle inbound customer calls promptly and professionally.<ul><li>Understand and resolve customer concerns effectively within defined timelines.</li></ul>* Ensure high customer satisfaction through clear communication and quality service.* Identify potential sales or lead-generation opportunities during customer interactions.* Promote relevant products or services and fulfill sales requirements when applicable.* Document all call details, actions taken, and resolutions accurately in the CRM system.<ul><li>Adhere to all process guidelines, quality standards, and compliance requirements.</li></ul>* Collaborate with team members and supervisors to improve overall service delivery.Work Schedule:* Working Days: 6 days a week.* Shifts: Rotational shifts as per business requirements.Key Performance Indicators (KPIs)* First Call Resolution (FCR)* Average Handling Time (AHT)* Customer Satisfaction Score (CSAT)* Quality Audit Score* Lead Conversion Rate* Adherence &amp; AttendanceBehavioral Expectations* Maintain a customer-first attitude at all times.* Display strong communication and problem-solving skills.* Work effectively under pressure and manage time efficiently.* Demonstrate teamwork and professional conduct in all interactions.Job Type: Full-timePay: &#8377;12,245.65 - &#8377;28,000.80 per monthBenefits:<ul><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>Hindi or Malayalam (Required)</li></ul>Location:<ul><li>Bengaluru Urban, Karnataka (Preferred)</li></ul>

Customer Care Executive

Job Title: Nurse &ndash; OHC staffRole Purpose:Provide quality nursing care, support doctors, assist in consultations, manage patient needs, and ensure smooth clinic operations while following professional standards.Key Responsibilities:Deliver safe and compassionate patient care.Support doctors during consultations (history, vitals, triage, ECG, reports, EMR entry).Counsel patients on treatment, medicines, and follow-ups.Handle patient queries (in person/phone/email) and provide health information.Assist in booking appointments, follow-ups, and investigations.Manage emergencies with first aid, stabilization, and hospital transfer if needed.Ensure infection control, documentation, and confidentiality.Participate in health camps, wellness initiatives, and occupational health activities.Maintain professionalism, teamwork, empathy, and integrity.Qualifications:Essential: GNM from a recognized institute.Preferred: B.Sc. Nursing.Experience:Minimum 3 years in a similar role.Skills Required:Strong clinical and nursing skills.Good communication &amp; interpersonal skills.Team player, empathetic, open to learning.Benefits:Competitive salary &amp; healthcare for family.Parental leave &amp; wellness programs.Growth, recognition, and learning opportunities.Job Type: PermanentPay: &#8377;20,086.00 - &#8377;35,031.26 per monthBenefits:<ul><li>Flexible schedule</li><li>Provident Fund</li></ul>License/Certification:<ul><li>KNC registration (Required)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li><li>Day Shift (Required)</li></ul>

OHC staff Nurse

Join INFOWRYT SOLUTIONS LLP and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

INFOWRYT SOLUTIONS LLP

ABOUT_COMPANY

Customer Care Executive

OHC staff Nurse