Qureos Mentor

Inizio Engage

Inizio Engage is a global strategic, commercial, and creative engagement partner specializing in healthcare. The company combines consultation, creation, and activation expertise with advanced technology to design and deliver tailored solutions that inspire lasting change. With a diverse team of over 7,000 experts across more than 20 countries, Inizio Engage partners with clients to enhance treatment outcomes and empower better health decisions worldwide. They are part of Inizio, a leading commercialization partner for health and life sciences.

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  Posting title: Remote Contact Center Representative
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  Business Title: Welcome Specialist
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 Inizio has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
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 Primary responsibilities will be to Represent clients on a variety of projects via inbound/outbound telecommunication with consumers and providers as well as pull through coaching of a team of Healthcare Communicators. The ability to exhibit excellent customer service skills will have a direct impact to the Inizio organization and to our client.
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 This is your opportunity to join Inizio Engage and represent a top biotechnology company!
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 Shift: Monday-Friday 1130amEST-8pmEST
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  Why You&rsquo;ll Love Working Here
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 We believe great people deserve great support&mdash;at work and beyond. That&rsquo;s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:
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   Competitive pay that recognizes your experience, expertise, and impact
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   Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
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   Company-paid holidays so you can rest, recharge, and focus on what matters most
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   Recognition programs, contests, and awards that celebrate your contributions
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   Continuous growth opportunities through learning, leadership development, and career advancement support
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   A collaborative culture where your ideas are valued and your work makes a difference
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 We&rsquo;re also proud to be recognized for creating an exceptional employee experience:
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   Best Place to Work in BioPharma &mdash; 2022, 2023, 2025
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   Certified Great Place to Work&reg; &mdash; 2021, 2023, 2025, 2026
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 Learn more: https://www.greatplacetowork.com/certified-company/7003732
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  What will you be doing?
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   Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
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   Exhibit effective communication and tele-management skills.
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   Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
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   Possess effective organizational skills, including working with multiple projects simultaneously.
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   Adhere to all company policies and Standard Operating Procedures.
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   Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
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   Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
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  What do you need for this position?
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   High School Diploma, or equivalent work-related experience required.
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   Excellent verbal, written and listening communication skills.
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   Competency with a computer keyboard and mouse.
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   Pleasant telephone manner.
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   Must have stable, reliable, high speed home internet.
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   Must have a designated separate home office space that is quiet and away from distractions
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 The base pay range for this position is $13.65/hr &ndash; $25.35/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.
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  About Inizio Engage
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  <br/>
 </strong>
 Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
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 We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
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 To learn more about Inizio Engage, visit us at: https://inizio.com/
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  Equal Opportunity &amp; Inclusion
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 Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
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 Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.
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 Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.
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  Candidate Use of Artificial Intelligence in Interviews
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 As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.
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Remote Contact Center Representative

<div><div><div><p>Inizio Engage has partnered with a pharmaceutical company to build a nationwide team of Clinical Educators. The program is educational support in the area of primarily psychiatry.</p></div><p></p><div><p>
The Clinical Educator will deliver educational support to identified Healthcare Professionals (HCP) within Mental Health settings of care.</p></div><p></p><div><p>
This is your opportunity to join Inizio Engage and represent a top biotechnology company!</p></div><p></p><div><p><b><br>
What&rsquo;s</b><b> in it for you?</b></p></div><div><ul><li>
Competitive compensation</li><li>
Excellent Benefits &ndash; accrued time off, medical, dental, vision, 401k, disability &amp; life insurance, paid maternity and paternity leave benefits, employee discounts/promotions</li><li>
Employee discounts &amp; exclusive promotions</li><li>
Recognition programs, contests, and company-wide awards</li><li>
Exceptional, collaborative culture</li><li>
Best Places to Work in BioPharma (2022, 2023, &amp; 2024)</li><li>
Certified Great Place to Work (2022, 2023, 2025)</li></ul></div><p></p><div><p><b>
What will you be doing?</b></p></div><div><ul><li>
Provide product demonstration and education to Healthcare Professionals in a variety of offices and facilities within a defined geographic territory. To provide disease state related educational support to identified Healthcare Professionals and office staff as agreed with the Client Account Manager.</li><li>
To present educational programs to Healthcare Professionals in accordance with the needs of each office.</li><li>
To only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials.</li><li>
To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe</li><li>
Develop and strengthen relationships with key customers.</li><li>
To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client Account Manager, Field.</li><li>
To constantly consider new and innovative approaches that potentially develop new partnership opportunities.</li><li>
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and monthly expense reports.</li><li>
Maintain professional registration and/or licensing as required by applicable state laws.</li><li>
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the team.</li><li>
Maintain all company equipment and materials in accordance with company instructions</li><li>
Comply with all Ashfield Policies and Procedures, along with all Client Policies and Procedures as required.</li><li>
Be contactable during working hours to answer queries</li><li>
To possess a full valid US drivers license</li><li>
Perform other duties as requested.</li></ul></div></div><p></p><div><div><p><b>
What do you need for this position?</b></p></div><div><ul><li>
Neuro/psych or mental health or behavioral health experience required</li><li>
Experience working in pharmaceutical industry within an HCP facing Clinical Educator role required</li><li>
Registered Nurse with 3- 5 years post-educational experience</li><li>
Territory Management experience required</li><li>
Demonstrate effective and professional communication</li><li>
Ability to present to various groups of HCPs</li><li>
Evidence of continual professional development and a desire to update professional knowledge base regularly</li><li>
Ability to travel within territory at 75% with expected overnights</li></ul></div><p></p><div><p><b>
About </b><b>Inizio</b><b> Engage</b></p></div><p></p><div><p>
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.</p></div><p></p><div><p><br>
To learn more about Inizio Engage, visit us at: https://inizio.health/</p></div><p></p><div><p>
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.</p></div><p></p><div><p>
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.</p></div></div></div><p></p>

Clinical Educator

<div><p>Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.</p><p></p><p>
The Clinical Educator delivers educational support to identified patients enrolled into the program and starting a self-administered infused therapy. Delivers clinical knowledge, expertise and educational support to identified Healthcare Professionals (Physicians, Nurse Practitioners, Physician Assistants, Infusion Nurses, Medical Assistants, and other allied healthcare professionals) to help increase their knowledge and understanding of the disease state and approved product indication(s) in order to meet all relevant standards as set by the company and program management. Additionally, the injection trainers will have the opportunity to interface directly with our virtual nurse educators to directly support the patients.</p><p></p><p>
This is your opportunity to join Inizio Engage and represent a top biotechnology company!</p><p></p><p><b>
What&rsquo;s in it for you?</b></p><div><ul><li>
Competitive compensation</li><li>
Excellent Benefits &ndash; accrued time off, medical, dental, vision, 401k, disability &amp; life insurance, paid maternity and paternity leave benefits, employee discounts/promotions</li><li>
Employee discounts &amp; exclusive promotions</li><li>
Recognition programs, contests, and company-wide awards</li><li>
Exceptional, collaborative culture</li><li>
Best Places to Work in BioPharma (2022, 2023, &amp; 2024)</li><li>
Certified Great Place to Work (2022, 2023, 2025)</li></ul></div><p></p><p><b>
What will you be doing?</b></p><ul><li><p>
Provide educational support to identified patients on product injection techniques for designated, on-label treatment indications and provide ongoing support to support adherence and ensure patients are connected to the appropriate support services offered by the client.</p></li><li><p>
Provide disease state and approved product related educational support to Healthcare Professionals as agreed by the client and Client Account Manager.</p></li><li><p>
Present educational programs to Healthcare Professionals in accordance with the needs of each office.</p></li><li><p>
Present to Healthcare Professionals on the status of identified patients related to educational support provided.</p></li><li><p>
Use only approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials.</p></li><li><p>
Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe.</p></li><li><p>
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and monthly expense reports.</p></li><li><p>
Maintain professional registration and/or licensing as required by applicable state laws.</p></li><li><p>
Maintain all company equipment and materials in accordance with company instructions</p></li><li><p>
Comply with all Inizio Engage Policies and Procedures, along with all Client Policies and Procedures as required.</p></li><li><p>
Be contactable during working hours to answer queries</p></li></ul><p></p><p><b>
What do you need for this position?</b></p><ul><li><p>
RN license required BSN Preferred</p></li><li><p>
Minimum of 3 years disease start working in GI- Immunology Preferred</p></li><li><p>
Experience within pharmaceutical industry as clinical educator or in sales preferred</p></li><li><p>
Product Education (ie. MOA, infusion training, wastage and handling, dose modification) required</p></li><li><p>
Demonstrate effective and professional communication</p></li><li><p>
Ability to present to various groups of people including physicians and other members of the office staff</p></li><li><p>
Excellent interpersonal skills and emotional intelligence</p></li><li><p>
Demonstrable organizational skills</p></li><li><p>
A self-starter with high personal motivation</p></li><li><p>
Ability to manage multiple tasks</p></li><li><p>
Evidence of continual professional development and a desire to update professional knowledge base regularly</p></li><li><p>
Willingness to travel in assigned territory</p></li></ul><p></p><div><p><b>
About</b><b> </b><b>Inizio</b><b> </b><b>Engage</b></p></div><div><p><br>
<br>
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.</p></div><p></p><div><p><br>
We believe in our values: <b>We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing</b>, and we will ask you how your personal values align to them.</p></div><p></p><div><p><br>
To learn more about Inizio Engage, visit us at: https://inizio.health/</p></div><p></p><div><p><br>
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.</p></div><p></p><div><p><br>
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.</p></div></div>

Join Inizio Engage and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Inizio Engage

About Company

Remote Contact Center Representative

Clinical Educator

Clinical Educator