Qureos Mentor

InnovAge

<div>Responsibilities:
<div>
Under the supervision of the Director, Enterprise Applications, the IT Applications Specialist III &ndash; HRIS provides support of business-critical human resource applications, software, and architecture in the development, UAT and productions environments, and manage project activities for InnovAge and its affiliates.</div><div></div><div><b><br>
Essential Functions and Work Responsibilities</b></div><div><b>
Functional Category: </b>Application and business user support, process improvement work, lead role activities, documentation, policy/procedure compliance, some project management activities</div><div></div><div><b><br>
Estimated Percent of time Spent &ndash; </b>100%</div><div><b>
General Requirements for Application Support Position</b></div><ul><li>
Installs applications in the development and system test environments for Development and UAT testing.</li><li>
Performs system administration by writing utilities and monitoring information technology services.</li><li>
Provides technical support and maintenance of installed applications software. Tier II and Enterprise level</li><li>
Assists with implementation, configuration and testing of new product versions with end users.</li><li>
Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.</li><li>
Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.</li><li>
Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.</li><li>
Conducts orientation to new users regarding applications of software.</li><li>
Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.</li><li>
Assists in the execution of large and small IT projects.</li><li>
Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.</li><li>
Acts in a Lead role for the Application support team. Help team tactically execute day-to-day responsibilities and assists where needed.</li><li>
Supports mobile devices.</li></ul><div><b>
Travel Requirements</b></div><div><b>
Travel</b></div><ul><li>
Less than 5%</li></ul><div><b>
Qualifications</b></div><div></div><div><i><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</i></div><div></div><div><b><br>
REQUIRED</b></div><div></div><div><b><br>
Education</b></div><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems Management, Accounting/Finance, Engineering or a related field from an accredited college/university</li></ul><div><b>
Work Experience and Qualifications</b></div><ul><li>
Minimum of 8 years of experience providing applications support, systems integration and system administration</li><li>
Experience in supporting business related systems.</li><li>
Experience with and understanding relational databases, Active Directory and Microsoft Office Suite.</li><li>
Understanding of Human Resources principles depending on role.</li><li>
Understanding of IT General Controls and how to operate within said controls</li><li>
Experience with Tier II and Enterprise level systems</li><li>
Ability to analyze situations/problems and determine a plan on how to address without a playbook using strong critical thinking skills
</li><li>Strong understanding of business/operational transactions and process flow as it relates to various types of Business Systems and related transactions.</li><li>
Install and configure application components. Tier II and Enterprise level systems.</li><li>
Troubleshoot and resolve day to day user issues including suspended transactions, End user issues, system performance, etc.</li><li>
Critical thinking skills are a requirement as this position will also fulfill lead related duties and assist the team with execution of responsibilities.</li><li>
Current knowledge in light programming/scripting (Powershell, VB, TSQL, etc)</li><li>
Experienced in identifying problems, gathering data, assembling requirements, and recommending solutions.</li><li>
Skilled at prioritizing and being able to work under the pressure of multiple demands while meeting/exceeding deadlines</li><li>
Experience with supporting databases, specifically SQL Server, SSRS, and SSIS.</li><li>
Experience working in a team-oriented and collaborative environment.</li></ul><div><b>
Other Knowledge Skills and Abilities Required</b></div><ul><li>
Organizational and conflict resolution skills</li><li>
Exceptional Written and verbal communication skills</li><li>
Strong critical/analytical thinking skills.
</li><li>Strong business acumen and customer service attitude</li><li>
Excellent managerial and supervisory skills</li><li>
Ability to consistently deliver on deadlines, on time and within budget</li><li>
Excellent analytical and problem-solving skills</li><li>
Financial skills and ability to analyze financial data</li><li>
High tolerance of ambiguity</li><li>
Mindset of &ldquo;value creation&rdquo; (as opposed to task completion)</li></ul>
Benefits:
<div>
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.</div><div></div><div><br>
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&amp;D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.</div><div></div><div><br>
Applicants are considered until the position is filled.</div>
Posted Pay Range: $86,800-$112,900 Additional Information:
<div><b>
Compensation Disclaimer</b></div><div>
The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.</div><div></div><div><b><br>
Attention Florida Applicants</b><br>
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.<br>
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com</div><div></div><div><b><br>
Agency Disclaimer</b></div><div>
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.</div></div>

IT Applications Specialist III - HRIS

<div>Responsibilities:
<div>
The Senior Analyst, Contact Center Modeling &amp; Planning provides analytical support to InnovAge&rsquo;s contact center and operational teams through forecasting, capacity modeling, and initiative impact sizing. This role develops and maintains models that determine staffing requirements, workload projections, and operational performance expectations. The analyst partners with Operations, Finance, HR, and IT to support budget planning, call volume forecasting, and data driven decision-making.</div><div></div><div><br>
This position is ideal for an experienced analyst with strong quantitative skills and proven experience in contact center forecasting or Workforce Management environments.</div><div></div><div><br>
Essential Functions &amp; Responsibilities</div><div></div><div><br>
Functional Category: Forecasting &amp; Workload Modeling</div><div>
Estimated % of Time: 35%</div><ul><li>
Create and maintain forecasting models for call volume, workload, service demand, and key operational drivers.</li><li>
Produce short-term, midterm, and long-range forecasts to support service levels, planning cycles, and budget inputs.</li><li>
Analyze historical trends, seasonality, routing impacts, and productivity to improve forecast accuracy.</li></ul><div>
Functional Category: Capacity &amp; Staffing Planning</div><div>
Estimated % of Time: 30%</div><ul><li>
Build staffing models incorporating AHT, shrinkage, adherence, occupancy, and productivity metrics.</li><li>
Produce weekly, monthly, and annual capacity plans that drive operational staffing decisions.</li><li>
Analyze variance between forecasted and actual performance and recommend adjustments to leadership.</li></ul><div>
Functional Category: Business Initiative Sizing &amp; Impact Analysis</div><div>
Estimated % of Time: 15%</div><ul><li>
Conduct scenario modeling to evaluate the impact of new initiatives, policy changes, and technology enhancements.</li><li>
Quantify workload, staffing, and cost impacts to support leadership decision-making.</li><li>
Provide concise, actionable insights supported by clear analytical rationale.</li></ul><div>
Functional Category: Analytics, Reporting &amp; Insights</div><div>
Estimated % of Time: 15%</div><ul><li>
Develop dashboards and reporting for forecasting accuracy, staffing efficiency, call-volume trends, and key operational KPIs.</li><li>
Provide executive-ready insights and recommendations that highlight risks, opportunities, and performance trends.</li><li>
Identify areas for process improvement and resource optimization.</li></ul><div>
Functional Category: Cross‑Functional Collaboration</div><div>
Estimated % of Time: 5%</div><ul><li>
Partner with Finance to support labor planning, budget cycles, and cost modeling.</li><li>
Collaborate with IT and data teams to ensure data integrity, routing logic accuracy, and reporting consistency.</li><li>
Work closely with Operations leaders and HR Recruiting to align models to real-time conditions and business priorities.</li></ul><div>
Travel Requirements</div><div></div><div><br>
5% travel across centers and markets, including onsite meetings</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Required</div><ul><li>
Bachelor&rsquo;s degree required in Business, Finance, Economics, Mathematics, Statistics, Data Analytics, Operations Management, Industrial Engineering, or a related field.</li><li>
5+ years in forecasting, Workforce Management, capacity planning, or operational analytics.</li><li>
Strong quantitative and modeling skills with advanced Excel proficiency.</li><li>
Experience working in contact center environments (multi-channel preferred).</li><li>
Ability to translate complex data into clear, actionable recommendations for leaders.</li><li>
Experience with WFM or forecasting tools (e.g., NICE, Verint, Calabrio).</li></ul><div>
Preferred</div><ul><li>
Master&rsquo;s degree required in Business, Finance, Economics, Mathematics, Statistics, Data Analytics, Operations Management, Industrial Engineering, or a related field.</li><li>
Experience supporting multi-site or high-volume operational functions.</li><li>
Background in business operations, FP&amp;A, or continuous improvement.</li><li>
Experience with SQL, Power BI, Tableau, or other analytics tools.</li><li>
Advanced experience creating or scaling capacity and forecasting models.</li></ul>
Benefits:
<div>
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.</div><div></div><div><br>
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&amp;D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.</div><div></div><div><br>
Applicants are considered until the position is filled.</div>
Posted Pay Range: $103,300 - $134,400 Additional Information:
<div><b>
Compensation Disclaimer</b></div><div>
The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.</div><div></div><div><b><br>
Attention Florida Applicants</b><br>
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.<br>
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com</div><div></div><div><b><br>
Agency Disclaimer</b></div><div>
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.</div></div>

Senior Analyst, Contact Center Modeling & Planning

<div>Responsibilities:
<div><b>
WE ARE CURRENTLY OFFERING $3,000 SIGN ON BONUS TO THE SUCCESSFUL CANDIDATE!</b></div><div><br>
</div><div>Under direct supervision, performs activities associated with drug distribution, ordering and control for medication dispensing. Direction and guidance are performed by a manager/supervisor, Pharmacist, or higher-level Pharmacy Technician.</div><div></div><div><br>
Essential Functions and Work Responsibilities</div><div></div><ul><li><br>
Receives electronic prescriptions, weekly batches or refill requests and accurately and efficiently fills the prescriptions under the direction of the Pharmacist. Performs pharmacy tasks such as handling, counting, mixing, and packaging medications.</li><li>Selects and imports orders for automation equipment dispensing, prints labels, and maintains order management to dispense prescriptions. Operates and monitors robotic machines that dispense medications.</li><li>Assists in entering minor edits to record correct dispensing quantity and manufacturer NDC used to dispense prescription order.</li><li>Prepares blister packs.</li><li>Prepares and stages pharmaceutical supplies and drugs in the correct bins for delivery.</li><li>Performs reclamation duties.</li><li>Uses pharmacy software to check and/record data about prescriptions.</li><li>Maintains proper storage and security conditions for the drugs. Cleans and helps to maintain equipment and work areas.</li><li>Receives, stores and logs inventory and returns (upon Pharmacist approval), verifies quantities against invoices, and informs supervisors of stock needs or shortages. Remains aware of expiry dates and rotates stock to avoid dispensing out of date products.</li><li>Acts as a liaison between our customers and their providers and our pharmacy, receives and triages incoming phone calls and messages to answer questions, fill prescription orders or handle other requests to ensure that clients have a positive experience.</li><li>Establishes and maintains patient profiles, including lists of medications taken by individual patients, and uses our advanced proprietary software system to document medication care plans.</li><li>Uses pharmaceutical technician expertise to ensure compliance, efficiency, and quality of operations. Participates in company quality initiatives, recognizing opportunities for improvements and reporting quality assurance issues. Secures information in accordance with the privacy and security guidelines of the Company and applicable regulations such as HIPAA.</li></ul><div></div><div><br>
Expected Hours of Work: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.</div><div></div><div><br>
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.</div><div></div><div><b><br>
Qualifications</b></div><div></div><div><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</div><div></div><div><b><br>
REQUIRED</b></div><div></div><div><br>
Education</div><div></div><ul><li><br>
HS diploma or equivalent required.</li><li>Certification as a Nationally Certified Pharmacy Technician is required.</li><li>Must possess and maintain a current Pharmacy Technician License or Registration from the respective and applicable State Pharmacy Board.</li></ul><div></div><div><br>
Work Experience and Qualifications</div><div></div><ul><li><br>
Minimum of 2 years of pharmacy technician experience required.</li><li>Ability to communicate at effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.</li><li>Adept to problem-solving and conflict resolution.</li><li>Ability to multi-task and handle multiple priorities without sacrificing quality. Detail oriented and organized.</li><li>Excellent typing/data entry accuracy with good speed.</li><li>Proficient computer skills to navigate proprietary and other pharmacy software.</li><li>Ability to compile, code, categorize, calculate and verify data.</li><li>Ability to accurately count, measure and weigh Rx components. Strong mathematical and analytical skills.</li><li>Strong listening/reading comprehension.</li><li>Understanding of clinical terms and impacts.</li><li>Excellent communication and customer service skills.</li></ul><div></div><div><br>
Other Skills and Abilities:</div><div></div><ul><li><br>
Requires standing and/or walking for most of the shift.</li><li>Regularly lifts office and clinical supplies weighing up to five pounds; occasionally lifts or carries up to thirty pounds. May occasionally push/pull when unpacking supplies. Climbs step stool to access supply or filing shelves. Bends when unpacking supplies, filing or retrieving charts and files. May reach or twist to handle supplies/files.</li><li>For those assigned to a Call Center: This position is administrative in nature and will present physical demands requisite to a position requiring the use of basic office equipment within corporate and home office environment requiring hearing, seeing, sitting, standing, talking, and walking.</li></ul>
Benefits:
<div>
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.</div><div></div><div><br>
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&amp;D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.</div><div></div><div><br>
Applicants are considered until the position is filled.</div>
Posted Pay Range: $20.67 - $24.81 Additional Information:
<div><b>
Compensation Disclaimer</b></div><div>
The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.</div><div></div><div><b><br>
Attention Florida Applicants</b><br>
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.<br>
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com</div><div></div><div><b><br>
Agency Disclaimer</b></div><div>
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.</div></div>

Certified Pharmacy Technician

Join InnovAge and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

InnovAge

About Company

IT Applications Specialist III - HRIS

Senior Analyst, Contact Center Modeling & Planning

Certified Pharmacy Technician