Qureos Mentor

Innovaccer

<div>About The Role:
We are seeking a highly experienced Vice President of Customer Success Engineering to lead our implementation and delivery organization for large health systems, payers, and provider groups. This leader will oversee a 300+ member multi-disciplinary team responsible for onboarding customers onto the Innovaccer platform and ensuring successful deployments with measurable outcomes.
The ideal candidate brings a rare combination of deep healthcare delivery expertise, strong technical grounding in healthcare data standards, proven large-scale delivery leadership, and exceptional operational and financial discipline.
You will own end-to-end implementation outcomes, including delivery quality, timelines, data readiness, customer satisfaction, and the financial performance (margins) of the delivery organization.
A day in the Life:
1.Lead Large-Scale Healthcare Implementations<ul>
<li>
Oversee delivery of all customer implementations across integration, data onboarding, configuration, and go-live.</li>
<li>Ensure high-quality, predictable delivery that meets defined value and outcomes for customers.</li>
<li>Drive a customer-first culture anchored in accountability, transparency, and excellence.</li>
</ul>
2. Own Delivery P&amp;L and Margins<ul>
<li>
Manage and optimize delivery financials, including gross margins, utilization, forecasting, and resource allocation.</li>
<li>Reduce inefficiencies, improve productivity, and standardize methodologies to create predictable, scalable delivery.</li>
<li>Partner with Finance to maintain accuracy of forecasting, staffing, and project profitability.</li>
</ul><h3 class="jobSectionHeader">3. Ensure Data Quality &amp; Technical Rigor</h3><ul>
<li>Uphold the highest standards for healthcare data quality across ingestion, validation, mapping, ETL, and interoperability.</li>
<li>Provide deep technical leadership across HL7, FHIR, C-CDA, X12/EDI, Claims, EHR data models, and population health workflows.</li>
<li>Guide architecture and solution design decisions for complex deployments.</li>
</ul><h3 class="jobSectionHeader">4. Drive Customer Satisfaction &amp; Program Success</h3><ul>
<li>Own customer NPS and CSAT during implementation phases.</li>
<li>Serve as executive escalation point for major programs.</li>
<li>Establish robust governance and communication structures across customer engagements.</li>
</ul><h3 class="jobSectionHeader">5. Build and Develop a High-Performance Organization</h3><ul>
<li>Lead, mentor, and scale an implementation organization of 300+ engineers, analysts, solution architects, and program managers.</li>
<li>Develop a strong leadership bench and succession planning.</li>
<li>Create standardized training, certification, and upskilling programs across healthcare domain and technical skills.</li>
</ul><h3 class="jobSectionHeader">6. Operational Excellence &amp; Delivery Governance</h3><ul>
<li>Implement an operating rhythm with KPIs for delivery quality, timeline, data readiness, margin, risk, and customer sentiment.</li>
<li>Build delivery dashboards, scorecards, and review mechanisms.</li>
<li>Standardize processes and playbooks for repeatable success across delivery pods.</li>
</ul><h3 class="jobSectionHeader">7. Cross-Functional Partnership</h3><ul>
<li>Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure alignment across the customer lifecycle.</li>
<li>Improve SOW accuracy, solutioning depth, and implementation readiness.</li>
<li>Provide field insights to influence product roadmap and platform improvements.</li>
</ul>
What You Need:<ul>
<li>
15&ndash;25 years of experience in healthcare delivery, health IT, population health, or payer/provider operations.</li>
<li>Deep expertise in healthcare data standards (HL7, FHIR, C-CDA, X12/EDI, Claims, Quality Measures).</li>
<li>Proven success leading large delivery or implementation organizations (200&ndash;500+ people).</li>
<li>Strong financial acumen and experience owning delivery P&amp;L and margin performance.</li>
<li>Experience implementing complex healthcare data platforms, analytics solutions, or clinical systems at enterprise scale.</li>
<li>Executive presence with ability to influence and communicate with customer CXOs.</li>
<li>Demonstrated operational discipline, problem-solving, and accountability mindset.</li></ul></div>

Vice President - Customer Success Engineering

<div><div>Your Role
We at Innovaccer are looking for a Senior Director, Product Management-Clinical Workflows with deep knowledge of outpatient clinical workflows in U.S. healthcare. You will manage the end-to-end product lifecycle for our implementation of AI-enabled application workflows built on Innovaccer&rsquo;s Gravity platform: conceptualize, prioritize requests and requirements from multiple internal and external stakeholders, and drive product development through close interaction with engineering, design, and other teams.
To succeed in this role, you&rsquo;ll need to have structured problem-solving skills, strong analytical abilities, a willingness to take initiative and drive, excellent verbal and written communication skills, and a high level of empathy towards internal and external stakeholders, among other things.
Traditional product management skills, including writing requirements, managing roadmaps, and planning sprints, are a plus but are not strictly required. What is essential is to bring an understanding of how clinic staff, ranging from the front desk to medical assistants and nurses to physicians, interact with software applications &ndash; including but not limited to an EHR &ndash; to accomplish their workflows, along with a vision for how these interactions can be optimized through appropriate application of AI agents and tools.
A Day in the Life<ul><li>Define and conduct market research to gain a better understanding of user needs and behavior</li><li>Gather information and data from multiple sources (consumer research, partners, vendors, competitive analysis), develop insights, and translate findings into action</li><li>Define and establish the product vision, goals, supporting business metrics, and success indicators.</li><li>Drive large-scale projects, working cross-functionally with designers, software development engineers, other product managers, and external partners to guarantee a smooth and efficient product delivery</li><li>Drive customer adoption and engagement; leverage analytical tools and customer feedback for insight-driven initiatives</li><li>Communicate regularly with senior leadership on status, risks, and change control</li></ul>
What You Need<ul><li>Bachelor&rsquo;s degree or higher</li><li>8+ years of work experience directly linked to software products for outpatient clinical workflows in the US</li><li>Demonstrated ability to work from an ambiguous problem statement to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish line</li><li>Detail-oriented and able to understand the bigger picture by using your expertise and problem-solving abilities to prioritize and manage blocking issues</li><li>Proven ability to successfully define and execute complex cross-functional customer value adds end-to-end while maintaining clear communication at all levels</li><li>History of outperforming colleagues in the following areas:</li><li>Resourcefulness &ndash; You are able to figure out ways to get things done.</li><li>Taking Initiative &ndash; You go out and do it, without being told. You can take chances, fail, and learn</li><li>Velocity &ndash; You are able to function and complete tasks quickly and at a high level even when things are constantly moving and changing at a fast pace</li><li>Judgment &ndash; While being fast and resourceful, you make smart and ethical decisions</li><li>Ability to handle communication at both an executive and engineering level</li><li>Knowledge and communication skills to establish credibility with clinic users of all types, including physicians</li><li>Previous experience of or high levels of comfort with working on a team that spans multiple time zones</li></ul>
We offer competitive benefits to set you up for success in and outside of work.
Here&rsquo;s What We Offer<ul><li>
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays&mdash;because we believe work-life balance fuels performance.</li><li>
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry&rsquo;s most generous parental leave policies to support you during life&rsquo;s most important moments.</li><li>
Recognition &amp; Rewards: We celebrate wins&mdash;big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won&rsquo;t go unnoticed.</li><li>
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.</li></ul>
Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. 
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.
About Innovaccer
Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.</div></div>

Senior Director, Product Management-Clinical Workflows

<div><div>Your Role
We at Innovaccer are looking for a Senior Director, Product Management-EHR Workflows with deep knowledge of outpatient practice management workflows in U.S. healthcare. You will manage the end-to-end product lifecycle for our implementation of AI-enabled application workflows built on Innovaccer&rsquo;s Gravity platform: conceptualize, prioritize requests and requirements from multiple internal and external stakeholders, and drive product development through close interaction with engineering, design, and other teams.
To succeed in this role, you&rsquo;ll need to have structured problem-solving skills, strong analytical abilities, a willingness to take initiative and drive them, excellent verbal and written communication skills, and high levels of empathy towards internal and external stakeholders, among other things.
Traditional product management skills, including writing requirements, managing roadmaps, and planning sprints, are a plus but are not strictly required. What is essential is to bring an understanding of how clinic staff, ranging from the front desk to medical assistants and nurses to physicians, interact with software applications &ndash; including but not limited to an EHR &ndash; to accomplish practice and revenue cycle management workflows, along with a vision for how these interactions can be optimized through appropriate application of AI agents and tools.
A Day in the Life<ul><li>Define and conduct market research to gain a better understanding of user needs and behavior</li><li>Gather information and data from multiple sources (consumer research, partners, vendors, competitive analysis), develop insights, and translate findings into action</li><li>Define and establish the product vision, goals, supporting business metrics, and success indicators.</li><li>Drive large-scale projects, working cross-functionally with designers, software development engineers, other product managers, and external partners to guarantee a smooth and efficient product delivery</li><li>Drive customer adoption and engagement; leverage analytical tools and customer feedback for insight-driven initiatives</li><li>Communicate regularly with senior leadership on status, risks and change control</li></ul>
What You Need<ul><li>Bachelor&rsquo;s degree or higher</li><li>8+ years of work experience directly linked to software products for outpatient practice management and revenue cycle workflows in the US</li><li>Demonstrated ability to work from an ambiguous problem statement to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish line</li><li>Detail-oriented and able to understand the bigger picture by using your expertise and problem-solving abilities to prioritize and manage blocking issues</li><li>Proven ability to successfully define and execute complex cross-functional customer value adds end-to-end while maintaining clear communication at all levels</li><li>History of outperforming colleagues in the following areas:</li><li>Resourcefulness &ndash; You can figure out ways to get things done.</li><li>Taking Initiative &ndash; You go out and do it, without being told. You can take chances, fail, and learn</li><li>Velocity &ndash; You can function and complete tasks quickly and at a high level, even when things are constantly moving and changing at a fast pace</li><li>Judgment &ndash; While being fast and resourceful, you make smart and ethical decisions</li><li>Ability to handle communication at both an executive and engineering level</li><li>Knowledge and communication skills to establish credibility with clinic users of all types, including physicians</li><li>Previous experience of or high levels of comfort with working on a team that spans multiple time zones</li></ul>
We offer competitive benefits to set you up for success in and outside of work.
Here&rsquo;s What We Offer<ul><li>
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays&mdash;because we believe work-life balance fuels performance.</li><li>
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry&rsquo;s most generous parental leave policies to support you during life&rsquo;s most important moments.</li><li>
Recognition &amp; Rewards: We celebrate wins&mdash;big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won&rsquo;t go unnoticed.</li><li>
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.</li></ul>
Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. 
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. 
About Innovaccer
Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.</div></div>

Senior Director Product Management-EHR Workflows

<div>About the Role 
We&rsquo;re looking for a dynamic, data-driven leader to scale and optimize our Customer Success Operations. As a Director / Senior Director of Customer Success Operations, you will play a pivotal role in ensuring that our global Customer Success teams deliver measurable value to customers and drive sustainable growth for the business. This is a senior leadership role for someone who thrives at the intersection of operations, strategy, and customer advocacy.
You will focus on optimizing key success metrics like Net Revenue Retention (NRR), Gross Retention, Adoption, Health Scores, Expansion ARR, and NPS. In our fast-paced, high-growth environment, this role requires a strategic thinker who can also execute tactically&mdash;building scalable processes, deploying enabling technologies, and equipping teams with actionable insights.
You&rsquo;ll collaborate closely with leaders across Sales and Product to create a seamless, insight-driven customer journey - from onboarding and implementation through adoption, renewal, and expansion. If you&rsquo;ve scaled SaaS businesses with $300M+ in revenue at 30%+ growth rates and know how to transform customer success operations into a growth engine, we want you to join us in shaping the future of healthcare.
A Day in the Life<ul>
<li>
Own lifecycle outcomes with a hard scorecard: NRR, GRR, churn, renewal rate, expansion ARR, onboarding cycle time, Time-to-First-Value, product adoption, NPS/CSAT, and renewal forecast accuracy.</li>
<li>Build or mature Implementation, Professional Services, Support, and Renewals under a single CS Ops umbrella.</li>
Ship repeatable onboarding to value playbooks; standardize SLAs, RACI, and handoffs from Sales Services CSM<li> Support.</li>
<li>Run an &ldquo;Onboarding Acceleration&rdquo; program to shorten time-to-go-live; weekly burn-down on blockers; publish cohort dashboards that show % live, median days to live, and first-value milestones</li>
<li>Drive adoption &amp; health at scale: define product usage north-stars and leading indicators; launch success plans, QBR templates, and automated nudges. Aim for double-digit adoption lifts within two quarters.</li>
<li>Renewals &amp; expansion rigor: institute a 120/90/60/30 renewal motion, risk codes, and save-plays; build expansion pipeline with packaged PS offers and value realization narratives.</li>
Exec-level analytics: own JIRA/Salesforce/BI dashboards; weekly KPI review; renewal forecast accuracy<li> &plusmn;5%; root-cause analysis on churn with corrective actions.</li>
<li>AI Awareness &amp; Application: Leverage knowledge of AI and automation to improve CS tooling, customer insights, and internal efficiency</li>
<li>Capacity &amp; planning: model coverage ratios (accounts/CSM, implementations/PM), PS utilization, Support SLA staffing; quarterly headcount plans tied to ARR and logo growth.</li>
<li>Cross-functional with Product &amp; Engineering: convert customer insights into roadmap requests; sponsor beta programs; quantify impact (e.g., feature X reduces onboarding by 10 days).</li>
<li>Quality &amp; escalation leadership: act as executive sponsor for top health systems/payers; lead major incident postmortems and &ldquo;get-well&rdquo; plans with time-boxed outcomes.</li>
<li>Collaborate with the senior leadership team on key M&amp;A integrations, ensuring smooth operational alignment and effective post-acquisition integration</li>
<li>Manage and mentor a team of CS Ops, fostering an environment of continuous improvement, innovation, and accountability focused on key business metrics.</li>
<li>Culture &amp; enablement: coach leaders; stand up CS enablement (playbooks, role-based training, certifications); hire for operational excellence and customer empathy.</li>
</ul>
 What You Need<ul>
<li>
12+ years of Experience, with 3+ years in senior leadership roles at SaaS companies or Management Consulting.</li>
<li>Proven record of delivering &gt;95% GRR, &gt;115% NRR, and faster time-to-value through scalable CS operations.</li>
<li>Expertise in customer lifecycle design&mdash;onboarding, adoption, renewals, support, and expansion.</li>
<li>Strong data-driven mindset, experienced with Gainsight, Salesforce, and analytics to drive retention and growth.</li>
<li>Demonstrated success in building and leading high-performing global teams across CSM, Implementation, and Support.</li>
</ul>
We offer competitive benefits to set you up for success in and outside of work.</div>

Director/ Senior Director -Customer Success Operations

<div>Your Role
We at Innovaccer are looking for a Senior Director, Product Management-EHR Workflows with deep knowledge of outpatient practice management workflows in U.S. healthcare. You will manage the end-to-end product lifecycle for our implementation of AI-enabled application workflows built on Innovaccer&rsquo;s Gravity platform: conceptualize, prioritize requests and requirements from multiple internal and external stakeholders, and drive product development through close interaction with engineering, design, and other teams.
To succeed in this role, you&rsquo;ll need to have structured problem-solving skills, strong analytical abilities, a willingness to take initiative and drive them, excellent verbal and written communication skills, and high levels of empathy towards internal and external stakeholders, among other things.
Traditional product management skills, including writing requirements, managing roadmaps, and planning sprints, are a plus but are not strictly required. What is essential is to bring an understanding of how clinic staff, ranging from the front desk to medical assistants and nurses to physicians, interact with software applications &ndash; including but not limited to an EHR &ndash; to accomplish practice and revenue cycle management workflows, along with a vision for how these interactions can be optimized through appropriate application of AI agents and tools.
A Day in the Life<ul><li>Define and conduct market research to gain a better understanding of user needs and behavior</li><li>Gather information and data from multiple sources (consumer research, partners, vendors, competitive analysis), develop insights, and translate findings into action</li><li>Define and establish the product vision, goals, supporting business metrics, and success indicators.</li><li>Drive large-scale projects, working cross-functionally with designers, software development engineers, other product managers, and external partners to guarantee a smooth and efficient product delivery</li><li>Drive customer adoption and engagement; leverage analytical tools and customer feedback for insight-driven initiatives</li><li>Communicate regularly with senior leadership on status, risks and change control</li></ul>
What You Need<ul><li>Bachelor&rsquo;s degree or higher</li><li>8+ years of work experience directly linked to software products for outpatient practice management and revenue cycle workflows in the US</li><li>Demonstrated ability to work from an ambiguous problem statement to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish line</li><li>Detail-oriented and able to understand the bigger picture by using your expertise and problem-solving abilities to prioritize and manage blocking issues</li><li>Proven ability to successfully define and execute complex cross-functional customer value adds end-to-end while maintaining clear communication at all levels</li><li>History of outperforming colleagues in the following areas:</li><li>Resourcefulness &ndash; You can figure out ways to get things done.</li><li>Taking Initiative &ndash; You go out and do it, without being told. You can take chances, fail, and learn</li><li>Velocity &ndash; You can function and complete tasks quickly and at a high level, even when things are constantly moving and changing at a fast pace</li><li>Judgment &ndash; While being fast and resourceful, you make smart and ethical decisions</li><li>Ability to handle communication at both an executive and engineering level</li><li>Knowledge and communication skills to establish credibility with clinic users of all types, including physicians</li><li>Previous experience of or high levels of comfort with working on a team that spans multiple time zones</li></ul>
We offer competitive benefits to set you up for success in and outside of work.
Here&rsquo;s What We Offer<ul>
<li>
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays&mdash;because we believe work-life balance fuels performance.</li>
<li>Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry&rsquo;s most generous parental leave policies to support you during life&rsquo;s most important moments.</li>
<li>Recognition &amp; Rewards: We celebrate wins&mdash;big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won&rsquo;t go unnoticed.</li>
<li>Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.</li>
</ul>
Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.
For any additional information, please visit the below websites:
E-Verify
Right to Work (English)
Right to Work (Spanish) 
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. 
About Innovaccer
Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com. 
Check us out on YouTube, Glassdoor, LinkedIn, Instagram, and the Web.</div>

3670- Senior Director Product Management-EHR Workflows

<div>Analytics at Innovaccer 
Our analytics team is dedicated to weaving analytics and data science magics across our products. They are the owners and custodians of intelligence behind our products. With their expertise and innovative approach, they play a crucial role in building various analytical models (including descriptive, predictive, and prescriptive) to help our end-users make smart decisions. Their focus on continuous improvement and cutting-edge methodologies ensures that they're always creating market leading solutions that propel our products to new heights of success. If analytics is your game, then this team is just the right place for you.
The technology that once promised to simplify patient care has brought more issues than anyone ever anticipated. At Innovaccer, we defeat this beast by making full use of all the data Healthcare has worked so hard to collect, and replacing long-standing problems with ideal solutions.
We are looking for a Data Scientist with industry experience in applying a variety of machine learning solutions to real-world large-scale data to build intelligent systems. Healthcare background is a plus. Passion for travel can help you score some brownie points. 
THE THINGS YOU&rsquo;LL BE DOING<ul><li> 
Design scalable solutions for real-time performance on a significantly large data set. Use big data technologies to optimally use infrastructure and improve performance.</li><li>Build intelligent systems to capture and model the vast amount of behavioral data to enrich the content understanding with behavioral information</li><li>Work with the business leaders and customers to understand their pain-points and build large-scale solutions for them.
</li><li>Define technical architecture to productize Innovaccer&rsquo;s machine-learning algorithms and take them to market with partnerships with different organizations</li><li>Work with our data platform and applications team to help them successfully integrate the data science capability or algorithms in their product/workflows.
</li><li>Work with customers and BI experts to build out reports and dashboards that are most useful to customers
</li><li>Work with development teams to build tools for repeatable data tasks that will accelerate and automate development cycle.</li><li>Define and execute on the roadmap</li></ul>
Requirements<ul><li>Masters in Computer Science, Computer Engineering or other relevant fields (PhD Preferred)</li><li>2+ years of experience in Data Science (healthcare experience will be a plus)</li><li>Strong written and spoken communication skills</li><li>Strong hands-on experience in SQL and Python (Pandas, Scikit-learn)</li><li>Experience working in classical ML techniques - XGboost, Clustering, Feature Engineering</li><li>Experience in at least 1 Deep Learning frameworks like Pytorch/Tensorflow and and using LLMs in GenAI workflows.</li><li>Good to have - knowledge of Sagemaker/Databricks</li><li>Experience of containerizing models with Docker, Git, APIs, etc</li><li>Ability to work with and influence multiple stakeholders and deliver solutions in a given time frame</li></ul>
Benefits
We offer competitive benefits to set you up for success in and outside of work. 
 
Here&rsquo;s What We Offer 
<ul>
<li>
Generous Leaves: Enjoy generous leave benefits of up to 40 days.</li>
<li>Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.</li>
<li>Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.</li>
<li>Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.</li>
<li>Care Program: Whether it&rsquo;s a celebration or a time of need, we&rsquo;ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.</li>
<li>Financial Assistance: Life happens, and when it does, we&rsquo;re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.</li>
</ul>
Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. 
 
About Innovaccer
Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.
Check us out on YouTube, Glassdoor, LinkedIn, Instagram, and the Web.</div>

3442 Data Scientist

<div><div>About the Role 
As the Program Implementation Manager, you will report to the Senior Customer Success Manager, Pharmacy, within the 
Client Success Pharmacy team and work closely with different functional groups, especially our project and product 
management teams. 
You will be responsible for planning and contributing to the execution of customer projects, resources, and deadlines. This 
will include the oversight of customer-specific programs throughout the program life cycle, involving the program 
Implementation starting from contract initiation through program execution and support of programs for renewal. You will 
apply proven analytical, communication, management, coordination, and problem-solving skills to support optimal project 
outcomes.<div> 
A Day in the Life 
<ul><li>Oversee the entire data implementation phase of onboarding for a portfolio of customers, from contract initiation</li></ul>
through the program life cycle. This includes the data ingestion, data transformation, and data reporting pipelines. 
<ul><li>Troubleshoot customer bugs which may be caused by a mix of customer data issues or process creation during</li></ul>
onboarding to ensure a smooth process which is ready for transition to the operations team. 
<ul><li>Maintain a working knowledge of native EQUIPP&reg; functionality and database structure. Applying that knowledge to</li></ul>
troubleshooting and creative problem-solving with customers. This includes querying databases and working with 
SQL to diagnose complex data issues. 
<ul><li>Build strong customer relationships by maintaining high levels of engagement and communication; be the</li></ul>
customer&rsquo;s proactive guide and advocate through the data implementation process. 
<ul><li>Clearly translate technical requirements to non-technical customers to ensure clarity and confidence in program</li></ul>
design and decisions. Communicate technical requirements to development and product teams, providing clear 
guidelines. 
<ul><li>Coordinate with Product Managers and Client Account Managers to complete tasks on the program to team</li></ul>
members best positioned to complete them. 
<ul><li>Collaborate internally with teammates to provide a high-quality, customer-centric program implementation</li></ul>
experience to ensure customer expectations are met. 
<ul><li>Work with the Product Management team to manage the project scope to ensure that all deliverables are being met</li></ul>
or exceeded. Escalate issues to the appropriate stakeholders.</div><ul><li>Assist with the development of program requirements and ensure requirements stay up to date. Obtain approval</li></ul>
from the appropriate parties. 
<ul><li>Identify potential risks and issues early in the program lifecycle and develop mitigation strategies to minimize the</li></ul>
impact on program effectiveness. 
<ul><li>Identify opportunities for program improvements.</li><li>Update project plans through the course of project implementation, including keeping task requirements up to date</li></ul>
and organized. 
<ul><li>As needed, serve as the point of contact for teams when multiple departments are assigned to the same project to</li></ul>
ensure actions remain in synergy. 
<ul><li>Document and communicate decisions related to projects using assigned tools such as Confluence, Jira and</li></ul>
Microsoft ADO. 
<ul><li>Perform quality control on the program throughout the development to maintain the standards expected before</li></ul>
program delivery.<div> 
What You Need 
<ul><li>Bachelor&rsquo;s degree.</li><li>5+ years of proven Health Care Industry knowledge and background</li><li>3+ years of proven Project Management experience driving projects to completion.</li><li>3+ years of data engineering experience</li><li>Experience working with different functional teams, including business stakeholders, engineers, and other technical</li></ul>
groups. 
<ul><li>SQL coding experience, or other database-related knowledge/experience.</li><li>ETL pipeline experience.</li><li>Strong analytical problem-solving skills; a verifiable track record of quality decision making based on a mixture of</li></ul>
analysis, experience and judgment. 
<ul><li>Ability to maintain relationships with solid interpersonal skills.</li><li>Clear and concise written and verbal communication skills.</li><li>Strong focus and attention to detail.</li><li>Ability to prioritize and execute tasks while under pressure.</li></ul>
Outstanding candidates will have&hellip; 
<ul><li>Experience in delivering web-based applications.</li><li>Experience with Agile management.</li><li>PMP Certification.</li><li>Bachelor&rsquo;s degree in Business, Information Technology, Computer Science, Pharmacy or related degree.</li></ul></div>
We offer competitive benefits to set you up for success in and outside of work. 
 
Here&rsquo;s What We Offer<ul><li>
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays&mdash;because we believe work-life balance fuels performance.</li><li>
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry&rsquo;s most generous parental leave policies to support you during life&rsquo;s most important moments.</li><li>
Recognition &amp; Rewards: We celebrate wins&mdash;big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won&rsquo;t go unnoticed.</li><li>
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.</li></ul>
Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. 
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.
About Innovaccer
Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.</div></div>

Program Implementation Manager

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