Abrar Admin

Innovatex Hub Private Limited

Location: Office# 210 Defence Rd, Lda Avenue Phase 1 Lda Avenue, Lahore, 54000, Pakistan (On-site) Employment Type: Full-Time Salary: PKR 50,000 &ndash; 80,000 (Based on experience &amp; skill level)About the RoleWe are hiring a Customer Support &amp; CRM Executive to manage international B2B customer inquiries, maintain CRM records, support quotation processes, and coordinate between our Pakistan digital operations team and UAE commercial office.This role involves structured training during the first month before full operational responsibility is assigned.Important: This is NOT a call center position. Strong written English and professional communication skills are mandatory.Reporting LineYou will report to:<ul><li>Operations Lead / SEO Lead (Pakistan Office)</li><li>Commercial Coordinator (UAE &ndash; Pricing &amp; Approvals)</li></ul>Key ResponsibilitiesMonth 1 &ndash; Training Phase<ul><li>Learn CRM system and lead tagging protocols</li><li>Understand customer segmentation (New / Non-active / Existing)</li><li>Study pricing logic and approval workflow</li><li>Shadow quotation preparation process</li><li>Learn industrial PPE &amp; workwear product portfolio</li><li>Understand coordination process with UAE commercial team</li></ul>Post-Training Responsibilities<ul><li>Handle inbound B2B inquiries (Email, WhatsApp, Website, LinkedIn)</li><li>Maintain accurate CRM records</li><li>Prepare quotations based on approved pricing structure</li><li>Conduct quotation follow-ups professionally</li><li>Coordinate with logistics and UAE commercial team</li><li>Generate weekly operational reports</li><li>Maintain structured documentation of communications</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree (Business, Marketing, Commerce, or related field)</li><li>1&ndash;3 years experience in Customer Support / Sales Support / CRM / E-commerce</li><li>Strong written English (mandatory)</li><li>Proficiency in MS Excel</li><li>Familiarity with CRM systems (Zoho, HubSpot, Odoo preferred)</li><li>Comfortable handling international customers</li></ul>Required Skills<ul><li>Professional email drafting skills</li><li>Strong follow-up discipline</li><li>Ability to manage multiple inquiries efficiently</li><li>Basic understanding of quotation processes</li><li>Commercial awareness</li><li>Problem-solving mindset</li></ul>Preferred (Advantage)<ul><li>Experience in B2B environment</li><li>Textile / PPE / Industrial product exposure</li><li>Experience working with UAE-based operations</li><li>Basic knowledge of international trade processes</li></ul>Why Join Us?<ul><li>International exposure (UAE&ndash;Pakistan operations)</li><li>Structured training &amp; growth pathway</li><li>Professional work environment</li><li>Opportunity to grow into senior operations/commercial roles</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Support & CRM Executive (B2B / International Operations)

Join Innovatex Hub Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Innovatex Hub Private Limited

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Customer Support & CRM Executive (B2B / International Operations)