Abrar Admin

Innovative Heating, Cooling, and Plumbing

About Us:Innovative Heating, Cooling, and Plumbing is a leading provider of heating, cooling, and plumbing services, committed to delivering exceptional customer experiences. Our team prides itself on professionalism, efficiency, and innovation. We are seeking a motivated and organized Dispatcher to join our dynamic team.Job Summary:The Dispatcher plays a critical role in coordinating field service operations, ensuring timely and efficient scheduling of technicians to meet customer needs. This role requires excellent communication, multitasking, and problem-solving skills to manage schedules, provide real-time updates, and ensure optimal workflow.Work Hours are Full-Time - Monday through Friday 8:00 AM &ndash; 5:00PM. Weekends, if necessary, some overtime.Hourly Pay: $19 +, based on experience. Plus, monthly bonus incentives.This position reports to: Customer Service Representative ManagerQualifications:Required Skills:<ul><li>Proven experience as a dispatcher, scheduler, or in a similar role (HVAC or plumbing industry preferred).</li><li>Strong organizational and multitasking abilities.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in dispatch and scheduling software (e.g., ServiceTitan preferably or similar).</li><li>Basic knowledge of HVAC and plumbing terminology is a plus.</li></ul>Education &amp; Experience:<ul><li>High school diploma or equivalent; additional training or certifications in customer service or office management are advantageous.</li><li>2+ years of experience in dispatching or a customer service-focused role.</li></ul>Other Requirements:<ul><li>Ability to thrive in a fast-paced environment and remain calm under pressure.</li><li>Strong problem-solving skills and attention to detail.</li><li>Team player with a customer-first mindset.</li></ul>Key Responsibilities:Scheduling &amp; Dispatching:<ul><li>Efficiently schedule and dispatch HVAC and plumbing technicians to customer locations based on priority and geographic proximity.</li><li>Adjust schedules dynamically to accommodate emergencies, cancellations, or delays.</li><li>Communicate with technicians throughout the day to ensure timely and accurate job completion.</li></ul>Customer Service:<ul><li>Act as the primary point of contact for customers regarding scheduling updates, ETA notifications, and service inquiries.</li><li>Address customer concerns professionally and escalate unresolved issues to management as needed.</li></ul>Operational Coordination:<ul><li>Monitor service requests, job statuses, and technician locations using dispatch software.</li><li>Collaborate with team members to optimize routes and minimize travel time.</li><li>Ensure technicians have all necessary job details, including customer history, equipment needs, and job site information before leaving the job site.</li></ul>Administrative Duties:<ul><li>Maintain accurate records of service calls, technician schedules, and customer interactions.</li><li>Generate reports for completed and pending service orders.</li><li>Work with vendors and suppliers on ordering parts for repairs and notifying customers of lead time.</li></ul>Benefits:&middot; Monthly bonus incentives if KPI&rsquo;s are met or exceeded.&middot; Health, Dental, Vision, and Supplemental insurance.&middot; Paid time off (PTO) and 6-paid holidays.&middot; Ongoing training and professional development opportunities.Job Type: Full-timePay: $19.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Orange, TX 77630 (Required)</li></ul>Work Location: In person

Customer Service Dispatcher

Join Innovative Heating, Cooling, and Plumbing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Innovative Heating, Cooling, and Plumbing

About Company

Customer Service Dispatcher