Qureos Mentor

Insomnia Cookies

<div>At Insomnia Cookies, our people are the secret ingredient to our late-night magic. We&rsquo;re looking for a People Team Analyst to join our People Team and play a key role in elevating our shared services function. This role is ideal for someone who enjoys solving complex problems, improving processes, and delivering high-quality employee support. You&rsquo;ll take the lead on leave of absence administration, escalations, and continuous improvement initiatives that enhance the employee experience.

What You&rsquo;ll Do

As the People Team Analyst, you&rsquo;ll operate as a subject matter resource and escalation point, while also driving improvements across People Team operations.

Leave of Absence &amp; Compliance Owner
<ul>
<li>Administer and manage the full lifecycle of leave of absence cases, ensuring compliance with federal, state, and local regulations.</li>
<li>Serve as the primary point of contact for complex or escalated leave cases.</li>
<li>Partner with employees, managers, and third-party administrators to ensure a smooth leave experience.</li>
<li>Maintain accurate records and ensure timely communications and documentation.</li>
</ul>
People Team Support &amp; Escalations
<ul>
<li>Handle escalated employee inquiries from the People Team ticketing system (FreshDesk), ensuring resolution with a high level of care and accuracy.</li>
<li>Identify trends in employee inquiries and recommend solutions to improve service delivery.</li>
<li>Maintain and enhance knowledge base resources and response templates to improve efficiency and consistency.</li>
<li>Ensure service level expectations are met and continuously improved.</li>
</ul>
Process Improvement &amp; Shared Services Optimization
<ul>
<li>Identify opportunities to streamline People Team processes and improve workflows.</li>
<li>Create and implement standardized response templates and documentation.</li>
<li>Partner with cross-functional teams to enhance HR systems and tools.</li>
<li>Support reporting and analysis related to People Team operations and service trends.</li>
</ul>
Team Support &amp; Development
<ul>
<li>Provide guidance and mentorship to the People Team Specialist role.</li>
<li>Act as a resource for onboarding and unemployment processes, offering support and backup as needed.</li>
<li>Assist in training new team members on systems, processes, and best practices.</li>
</ul>
<div>What We&rsquo;re Looking For
<ul>
<li>3+ years of HR or People Operations experience.</li>
<li>Strong experience with leave of absence administration and compliance.</li>
<li>Experience handling escalated employee relations or HR support issues.</li>
<li>Experience in Workday preferred.</li>
<li>Demonstrated ability to improve processes and drive operational efficiency.</li>
<li>Working knowledge of onboarding and unemployment processes.</li>
<li>Strong analytical, organizational, and problem-solving skills.</li>
<li>Excellent communication skills with a focus on employee experience.</li>
<li>Comfortable working with HR systems, ticketing platforms, and reporting tools.</li>
</ul>
<div>Why You&rsquo;ll Love Working Here

At Insomnia Cookies, we&rsquo;re more than late-night treats&mdash;we&rsquo;re a community. As part of our team, you&rsquo;ll enjoy:
<ul>
<li>A collaborative and people-first culture.</li>
<li>Opportunities to influence and improve HR operations at scale.</li>
<li>A role with meaningful impact on employee experience and process excellence.</li>
<li>And, of course&hellip; warm, delicious cookies.</li>
</ul></div></div><div>About us:</div><div>
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia&rsquo;s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, &ldquo;sweet-easy&rdquo; concept as the brand&rsquo;s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly &quot;Imagining What&rsquo;s Possible&quot;!</div></div>

People Team Analyst

<div><div>As a Car Delivery Driver at our New Melrose Park, IL store located at 2611 North Ave, Melrose Park, IL 60160, you are our &ldquo;Boots on the ground!&rdquo;, and the main face that our Insomniacs see outside of the bakery! You give the word &ldquo;Delivery&rdquo; a whole new meaning by delivering the Cookie Magic to our fans wherever they are.</div>
<div></div>
<div>SOME OUR SWEET DELIVERY DRIVER PERKS:</div>
<ul><li>Pay rate: $9.00/hr. Plus tips - Guarantee rate: $15.00/hr.</li></ul>
<ul><li>Pay on Demand (why wait until the end of the week&hellip;get paid your earned wages at the end of the day!)</li></ul>
<ul><li>Small but busy delivery zones</li></ul>
<ul><li>Paid vacation and sick time off</li></ul>
<ul><li>Flexible part-time work schedules</li></ul>
<ul><li>Pet insurance for your furry loved ones</li></ul>
<ul><li>Job stability with a rapidly growing and reputable company</li></ul>
<ul><li>Achievable growth/promotion opportunities</li></ul>
<ul><li>FREE cookies with every shift!</li></ul>
<div></div>
<div>WHAT WILL I DO AS A DELIVERY DRIVER?</div>
<ul><li>Check orders for quality and accuracy before they leave the store.</li></ul>
<ul><li>Deliver our cookies, milk and ice cream to our loyal fan base, in a timely and safe fashion.</li></ul>
<ul><li>Provide quality customer service through positive and professional interaction with customers whether in-person or by phone.</li></ul>
<ul><li>Use Insomnia&rsquo;s delivery app to approved company standards and provide accurate status updates to customers.</li></ul>
<div></div>
<div>DESIRED SKILLS/EXPERIENCE:</div>
<ul><li>Excellent time management and organizational skills</li></ul>
<ul><li>Knowledge of the 2-mile radius surrounding the store is a plus!</li></ul>
<ul><li>Must have your own car, license, valid registration, and valid insurance</li></ul>
<ul><li>Must be able to pass a motor vehicles background check</li></ul>
<ul><li>Must have a smartphone with data plan</li></ul>
<ul><li>Must be legally eligible to work in the United States</li></ul>
<ul><li>Must be 18 years or older to be employed</li></ul>
<div></div>
<div>About us:</div><div>
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia&rsquo;s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, &ldquo;sweet-easy&rdquo; concept as the brand&rsquo;s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly &quot;Imagining What&rsquo;s Possible&quot;!</div></div>

Car Delivery Driver

<div>
 As a Shift Leader at our Spokane WA store located at
 
 922 N Division St.
 
 you are the captain of our bakery day or night! You understand what it takes to &ldquo;Own the Night&rdquo; (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
 
 
 SOME OUR SWEET SHIFT LEADER PERKS:
 
 
 
 <ul>
 <li>
 Starting pay up to $18.25 hr
 </li>
 <li>
 Flexible part-time work schedules
 </li>
 <li>
 Excellent training &amp; mentorship
 </li>
 <li>
 Job stability with a rapidly growing and reputable company
 </li>
 <li>
 Achievable growth/promotion opportunities
 </li>
 <li>
 You get to work in a fun, exciting team environment
 </li>
 <li>
 FREE cookies with every shift!
 
 
 
 
 
 </li>
 </ul>
 WHAT WILL I DO AS A SHIFT LEADER?
 
 
 
 <ul>
 <li>
 Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
 </li>
 <li>
 Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
 </li>
 <li>
 Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
 </li>
 <li>
 Support and work alongside the Cookie Crew
 </li>
 <li>
 Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
 </li>
 <li>
 Manage cash handling and deposits
 
 
 
 
 
 </li>
 </ul>
 DESIRED SKILLS/EXPERIENCE:
 
 
 
 <ul>
 <li>
 At least 1 year of working experience in a customer service focused role
 </li>
 <li>
 Point of Sales systems experience
 </li>
 <li>
 Outstanding communication, time management, and people skills
 </li>
 <li>
 Outgoing/friendly/patient
 </li>
 <li>
 Detail focused and results-oriented
 </li>
 <li>
 Ability to lead-by-example and motivate others
 </li>
 <li>
 Ability to lift up to 40 lbs
 </li>
 <li>
 Legally eligible to work in the United States
 </li>
 <li>
 Must be 18 years or older to be employed
 
 
 
 
 
 </li>
 </ul>
 About us:
 
 
 Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia&rsquo;s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, &ldquo;sweet-easy&rdquo; concept as the brand&rsquo;s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "
 
 Imagining What&rsquo;s Possible
 
 "!
</div>

Shift Leader

<div>
 As a Car Delivery Driver at our Chicago store located at
 
 6470 N Sheridan Rd, Chicago IL 60626
 
 , you are our &ldquo;Boots on the ground!&rdquo;, and the main face that our Insomniacs see outside of the bakery! You give the word &ldquo;Delivery&rdquo; a whole new meaning by delivering the Cookie Magic to our fans wherever they are.
 
 
 
 SOME OUR SWEET DELIVERY DRIVER PERKS:
 
 
 
 <ul>
 <li>
 Pay rate: Guarantee minimum rate $17.40/hr
 </li>
 <li>
 Pay on Demand (why wait until the end of the week&hellip;get paid your earned wages at the end of the day!)
 </li>
 <li>
 Small but busy delivery zones
 </li>
 <li>
 Paid vacation and sick time off
 </li>
 <li>
 Flexible part-time work schedules
 </li>
 <li>
 Pet insurance for your furry loved ones
 </li>
 <li>
 Job stability with a rapidly growing and reputable company
 </li>
 <li>
 Achievable growth/promotion opportunities
 </li>
 <li>
 FREE cookies with every shift!
 
 
 
 
 
 </li>
 </ul>
 
 WHAT WILL I DO AS A DELIVERY DRIVER?
 
 
 
 <ul>
 <li>
 Check orders for quality and accuracy before they leave the store
 </li>
 <li>
 Deliver our cookies, milk and ice cream to our loyal fan base, in a timely and safe fashion
 </li>
 <li>
 Provide quality customer service through positive and professional interaction with customers whether in-person or by phone
 </li>
 <li>
 Use Insomnia&rsquo;s delivery app to approved company standards and provide accurate status updates to customers
 
 
 
 
 
 </li>
 </ul>
 
 DESIRED SKILLS/EXPERIENCE:
 
 
 
 <ul>
 <li>
 Excellent time management and organizational skills
 </li>
 <li>
 Knowledge of the 2-mile radius surrounding the store is a plus!
 </li>
 <li>
 Must have your own car, license, valid registration, and valid insurance
 </li>
 <li>
 Must be able to pass a motor vehicles background check
 </li>
 <li>
 Must have a smartphone with data plan
 </li>
 <li>
 Must be legally eligible to work in the United States
 </li>
 <li>
 Must be 18 years or older to be employed
 
 
 
 
 
 </li>
 </ul>
 About us:
 
 
 Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia&rsquo;s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, &ldquo;sweet-easy&rdquo; concept as the brand&rsquo;s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "
 
 Imagining What&rsquo;s Possible
 
 "!
</div>

<div>
 As a
 
 Shift Leader
 
 at our Rogers Park store located at
 
 6470 N Sheridan RD, Chicago Il 60626
 
 , you are the captain of our bakery day or night! You understand what it takes to &ldquo;Own the Night&rdquo; (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
 
 
 
 SOME OUR SWEET SHIFT LEADER PERKS:
 
 
 
 <ul>
 <li>
 Pay rate: $16.60 - $17.50/hr
 </li>
 <li>
 Flexible part-time work schedules
 </li>
 <li>
 Excellent training &amp; mentorship
 </li>
 <li>
 Job stability with a rapidly growing and reputable company
 </li>
 <li>
 Achievable growth/promotion opportunities
 </li>
 <li>
 You get to work in a fun, exciting team environment
 </li>
 <li>
 FREE cookies with every shift!
 
 
 
 
 
 </li>
 </ul>
 
 WHAT WILL I DO AS A SHIFT LEADER?
 
 
 
 <ul>
 <li>
 Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
 </li>
 <li>
 Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
 </li>
 <li>
 Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
 </li>
 <li>
 Support and work alongside the Cookie Crew
 </li>
 <li>
 Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
 </li>
 <li>
 Manage cash handling and deposits
 
 
 
 
 
 </li>
 </ul>
 
 DESIRED SKILLS/EXPERIENCE:
 
 
 
 <ul>
 <li>
 At least 1 year of working experience in a customer service focused role
 </li>
 <li>
 Point of Sales systems experience
 </li>
 <li>
 Outstanding communication, time management, and people skills
 </li>
 <li>
 Outgoing/friendly/patient
 </li>
 <li>
 Detail focused and results-oriented
 </li>
 <li>
 Ability to lead-by-example and motivate others
 </li>
 <li>
 Ability to lift up to 40 lbs
 </li>
 <li>
 Legally eligible to work in the United States
 </li>
 <li>
 Must be 18 years or older to be employed
 
 
 
 
 
 </li>
 </ul>
 About us:
 
 
 Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia&rsquo;s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, &ldquo;sweet-easy&rdquo; concept as the brand&rsquo;s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "
 
 Imagining What&rsquo;s Possible
 
 "!
</div>

<div>
 Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing
 
 Delivery Drivers
 
 for our brand new location in
 
 San Antonio, TX!
 
 This new store opening will be located at
 
 122 E Houston St #104, San Antonio, TX 78205!
 
 As a Delivery Driver, you are our &ldquo;Boots on the ground!&rdquo;, and the main face that our Insomniacs see outside of the bakery! You give the word &ldquo;Delivery&rdquo; a whole new meaning by delivering the Cookie Magic to our fans wherever they are.
 
 
 Check out some of our content vids to learn more!
 
 
 
 Who We Are!
 
 
 
 Insomnia Cookies Timeline
 
 
 
 Core Values
 
 
 
 SOME OUR SWEET DELIVERY DRIVER PERKS:
 
 
 
 <ul>
 <li>
 Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
 </li>
 <li>
 Small but busy delivery zone
 </li>
 <li>
 Paid vacation and sick time off
 </li>
 <li>
 Flexible part-time work schedules
 </li>
 <li>
 Pet insurance for your furry loved ones
 </li>
 <li>
 Ability to enroll in our nationwide GasBuddy discounted fuel program
 </li>
 <li>
 Ability to enroll in our nationwide Jiffy Lube car maintenance program
 </li>
 <li>
 Job stability with a rapidly growing and reputable company
 </li>
 <li>
 Achievable growth/promotion opportunities
 </li>
 <li>
 FREE cookies!
 
 
 
 
 
 </li>
 </ul>
 
 WHAT WILL I DO AS A DELIVERY DRIVER?
 
 
 
 <ul>
 <li>
 Check orders for quality and accuracy before they leave the store
 </li>
 <li>
 Deliver our cookies, milk and ice cream to our loyal fan base, in a timely and safe fashion
 </li>
 <li>
 Provide quality customer service through positive and professional interaction with customers whether in-person or by phone
 </li>
 <li>
 Use Insomnia&rsquo;s delivery app to approved company standards and provide accurate status updates to customers
 </li>
 <li>
 Other duties as assigned
 
 
 
 
 
 </li>
 </ul>
 
 DESIRED SKILLS/EXPERIENCE:
 
 
 
 <ul>
 <li>
 Excellent time management and organizational skills
 </li>
 <li>
 Knowledge of the 2-mile radius surrounding the store is a plus!
 </li>
 <li>
 Must have your own car, license, valid registration, and valid insurance
 </li>
 <li>
 Must be able to pass a motor vehicles background check
 </li>
 <li>
 Must have a smartphone with data plan
 </li>
 <li>
 Must be legally eligible to work in the United States
 </li>
 <li>
 Must be 18 years or older to be employed
 
 
 
 
 </li>
 </ul>
</div>

Cookie Delivery Driver (PM Shift)

<div>
 Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing
 
 Delivery Drivers
 
 for our brand Sweetwater, FL location! As a Delivery Driver, you are our &ldquo;Boots on the ground!&rdquo;, and the main face that our Insomniacs see outside of the bakery! You give the word &ldquo;Delivery&rdquo; a whole new meaning by delivering the Cookie Magic to our fans wherever they are.
 
 
 Check out some of our content vids to learn more!
 
 
 
 Who We Are!
 
 
 
 Insomnia Cookies Timeline
 
 
 
 Core Values
 
 
 
 SOME OUR SWEET DELIVERY DRIVER PERKS:
 
 
 
 <ul>
 <li>
 Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
 </li>
 <li>
 Small but busy delivery zone
 </li>
 <li>
 Paid vacation and sick time off
 </li>
 <li>
 Flexible part-time work schedules
 </li>
 <li>
 Pet insurance for your furry loved ones
 </li>
 <li>
 Ability to enroll in our nationwide GasBuddy discounted fuel program
 </li>
 <li>
 Ability to enroll in our nationwide Jiffy Lube car maintenance program
 </li>
 <li>
 Job stability with a rapidly growing and reputable company
 </li>
 <li>
 Achievable growth/promotion opportunities
 </li>
 <li>
 FREE cookies with every shift!
 
 
 
 
 
 </li>
 </ul>
 
 WHAT WILL I DO AS A DELIVERY DRIVER?
 
 
 
 <ul>
 <li>
 Check orders for quality and accuracy before they leave the store
 </li>
 <li>
 Deliver our cookies, milk and ice cream to our loyal fan base, in a timely and safe fashion
 </li>
 <li>
 Provide quality customer service through positive and professional interaction with customers whether in-person or by phone
 </li>
 <li>
 Use Insomnia&rsquo;s delivery app to approved company standards and provide accurate status updates to customers
 
 
 
 
 
 </li>
 </ul>
 
 DESIRED SKILLS/EXPERIENCE:
 
 
 
 <ul>
 <li>
 Excellent time management and organizational skills
 </li>
 <li>
 Knowledge of the 2-mile radius surrounding the store is a plus!
 </li>
 <li>
 Must have your own car, license, valid registration, and valid insurance
 </li>
 <li>
 Must be able to pass a motor vehicles background check
 </li>
 <li>
 Must have a smartphone with data plan
 </li>
 <li>
 Must be legally eligible to work in the United States
 </li>
 <li>
 Must be 18 years or older to be employed
 
 
 
 
 </li>
 </ul>
</div>

Cookie Delivery Driver

Join Insomnia Cookies and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Insomnia Cookies

About Company

People Team Analyst

Car Delivery Driver

Shift Leader

Car Delivery Driver

Shift Leader

Cookie Delivery Driver (PM Shift)

Cookie Delivery Driver