Qureos Mentor

Integral Federal

<div>Overview:
<div><b>
 </b>The Analyst, Financial Systems II (Program Analyst) provides comprehensive budget analysis support for the task order for the US Army Combat Capabilities Development Command (DEVCOM); Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance &amp; Reconnaissance (C5ISR) Center; Engineering and Systems Integration (ESI) Directorate.</div>
Responsibilities:
<ul><li>Conduct technical program management, budgeting, scheduling, trade-off analysis, lifecycle costing, risk management, supportability, test and evaluation, and requirements development.
</li><li>Coordinate actions and information (technical and financial) with other Government organizations</li><li>
Coordinate with the government budget/financial planning team to ensure the forecast and spending to date are tracked for each effort.</li><li>
Coordinate with Government technical leads to develop programmatic and technical briefings.</li><li>
Receive and analyze program CDRLs.</li><li>
Support technology transfer programs. This includes, but is not limited to Cooperative Research and Development Agreements
</li><li>Work collaboratively with other Contractors internal and external to ESI and Government Partners (e.g., CRADA, EPA) in the performance of this PWS. This task includes working with Contractors across mission areas within ESI as well as customers&rsquo; support staff, system primes/Original Equipment Manufacturers (OEMs), industry system/subsystem vendors, and Other Transaction Authority (OTA) vendors.</li><li>
</li></ul>
Qualifications:
<div><b>
Required:</b></div><br>
<div></div><ul><li>
AS/AA or 2 yr Tech School minimum with a minimum of 3 years of experience managing government technical acquisition programs is required, or military experience E4 and up</li><li>
Requires a deep understanding of financial regulations, a proven ability to manage audits, and the capacity to independently resolve significant budgetary discrepancies, while maintaining the integrity and accessibility of all financial documentation on SharePoint</li><li>
Knowledge and skill in the application of related laws, regulations, policies, precedents, methods, and techniques of budgeting.</li><li>
TS/SCI Clearance</li></ul><div>
Salary Range: $91,529 - $108,646</div><div></div><div><br>
The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.</div><div></div><div><br>
Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.</div>
Company Overview:
<div>
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.</div><div></div><div><br>
Integral is headquartered in McLean, VA and serves clients throughout the country.</div><div></div><div><br>
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!</div><div></div><div><br>
Our package also includes:</div><ul><li>Medical, Dental &amp; Vision Insurance</li><li>Flexible Spending Accounts</li><li>Short-Term and Long-Term Disability Insurance</li><li>Life Insurance</li><li>Paid Time Off &amp; Holidays</li><li>Earned Bonuses &amp; Awards</li><li>Professional Training Reimbursement</li><li>Employee Assistance Program</li></ul><div></div><div><br>
Equal Opportunity Employer/Protected Veteran/Disability</div></div>

Analyst, Financial Systems II (Program Analyst)

<div>Overview:
<div>
Team Lead &ndash; Contact Center (Federal Agency Support)</div><div>
Remote, Coverage is 8am to 8pm EST Monday through Friday</div><div></div><div><br>
Active Secret Clearance</div><div></div><div><br>
Integral Federal is actively seeking a Contact Center Team Lead to join a new support team for a federal agency. This individual will be responsible for managing and guiding a team of contact center agents to ensure adherence to Service Level Agreements (SLAs), delivery of accurate information, and seamless collaboration with Tier 3 teams and government contacts.</div><div>
Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted).</div>
Responsibilities:
<div>
1. SLA Management: Ensure the team consistently meets or exceeds defined SLAs, focusing on quality and timeliness of support.</div><div>
2. Information Accuracy: Oversee the provision of accurate and up-to-date information to customers, ensuring all responses are in compliance with federal guidelines and policies.</div><div>
3. Collaboration with Tier 3 Teams: Work closely with Tier 3 support teams and government points of contact to resolve complex issues, facilitate communication, and maintain alignment with agency objectives.</div><div>
4. Team Training &amp; Development: Conduct regular training sessions for team members, focusing on skill enhancement, knowledge updates, and adherence to best practices in customer support.</div><div>
5. Escalation Handling: Act as the point of contact for escalated customer issues, ensuring timely and effective resolution that meets customer expectations and agency standards.</div><div>
6. Performance Monitoring: Monitor team performance through regular reviews and metrics analysis, providing feedback and coaching to drive continuous improvement.</div><div>
7. Reporting &amp; Documentation: Maintain accurate records of team activities, including performance reports, training records, and escalation logs, ensuring compliance with federal record-keeping requirements.</div>
Qualifications:
<div><b>
Required:</b></div><div></div><ul><li><br>
5+ years of experience in a call center environment with prior experience in a team lead or supervisory role for an environment with multiple channels including email, chat, and phone; experience with Amazon Connect and Amazon Lex preferred</li><li>Experience researching problems, analyzing trends, and distributing findings through ITSM; experience with Salesforce for incident management is preferred</li><li>Strong leadership and team management skills, with extensive customer service, verbal and written communication skills required</li><li>Ability to collaborate effectively with internal and external stakeholders</li><li>Analytical skills with a focus on performance metrics and continuous improvement</li><li>Bachelor&rsquo;s degree or certification; work experience may be a substitute</li><li>US Citizenship necessary with ability to pass a background check</li><li>ACTIVE SECRET CLEARANCE REQUIRED</li></ul><br>
<div></div>
Company Overview:
<div>
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.</div><div></div><div><br>
Integral is headquartered in Tysons Corner, VA, and serves clients throughout the country.</div><div></div><div><br>
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!</div><div></div><div><br>
Our package also includes:</div><ul><li>Medical, Dental &amp; Vision Insurance</li><li>Flexible Spending Accounts</li><li>Short-Term and Long-Term Disability Insurance</li><li>Life Insurance</li><li>Paid Time Off &amp; Holidays</li><li>Earned Bonuses &amp; Awards</li><li>Professional Training Reimbursement</li><li>Paid Parking</li><li>Employee Assistance Program</li></ul><div></div><div><br>
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.</div></div>

Team Lead – Contact Center (Federal Agency Support)

Join Integral Federal and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Integral Federal

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Analyst, Financial Systems II (Program Analyst)

Team Lead – Contact Center (Federal Agency Support)