Qureos Mentor

Integrated HomeCare Services

<div>Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients &ndash; 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
<ul>
<li>Medical, Vision, Dental, Short- and Long-term insurance</li>
<li>6+ Days of Holidays Pay</li>
<li>13 days of PTO</li>
<li>Employer paid life insurance</li>
<li>401K with employer contribution</li>
<li>Wellness program with reward incentives</li>
<li>Employee recognition and reward programs</li>
<li>Comprehensive paid training program</li>
</ul>
What will you be doing:

As a customer service call agent, you will handle inbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient&rsquo;s issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

What will you come with:
<ul>
<li>1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred</li>
<li>Effective verbal and written communication skills.</li>
<li>Ability to use various computer programs and applications, IE EMR/EHR</li>
<li>Ability to self-motivate and work independently.</li>
<li>Customer focus and adaptability to different personality types</li>
<li>Ability to multi-task, set priorities and manage time effectively</li>
<li>Bilingual Spanish required</li>
</ul>
Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#IND<h4 class="jobSectionHeader">
Experience</h4>
Required<ul><li>
1 year(s): Call center and/or medical industry experience</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Call Center Agent - Bilingual Spanish

<div>Who we are:
<div>
IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients &ndash; 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1.

With over 15 years of experience, we are the trusted market leader in Home Health, Durable Medical Equipment, and Home Infusion Services. If you are passionate about inspiring, motivating, and leading teams this opportunity could be for you and we want to hear from you!

Join our team as we strive for excellence through teamwork. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Full time team members competitive compensation package, include but not limited to:
<ul>
<li>Medical, Vision, Dental, Short- and Long-term insurance</li>
<li>Paid Federal Holidays</li>
<li>17 days of PTO</li>
<li>Employer paid life insurance</li>
<li>401K with employer contribution</li>
<li>Wellness program with reward incentives</li>
<li>Employee recognition and reward programs</li>
</ul>
What You Will Be Doing

The Senior Director of Revenue Cycle Management (RCM) is a key leader responsible for directing and optimizing all aspects of the revenue cycle for the organization. This role ensures accurate, compliant, and efficient billing, coding, reimbursement, and collections processes that support strong financial performance and operational excellence. The Senior Director will lead operations, teams, technology initiatives, and cross-department coordination to drive end-to-end revenue cycle results.
<ul>
<li>Bachelor&rsquo;s degree in healthcare administration, Business, Finance, or related field.</li>
<li>7&ndash;10+ years of progressive revenue cycle leadership experience, with at least 5 years in home health or post-acute care.</li>
<li>Deep knowledge of Medicare home health regulations, PDGM reimbursement model, OASIS requirements, and payer billing rules.</li>
<li>Proven track record of reducing AR, improving cash flow, and enhancing operational efficiency.</li>
<li>Strong leadership skills with experience managing multi-disciplinary teams.</li>
<li>Expertise with home health RCM systems (e.g. Brightree, HRP, etc.) and billing platforms.</li>
<li>
Strategic thinking &amp; financial acumen
</li>
<li>Deep regulatory and compliance expertise
</li>
<li>Process improvement &amp; operational excellence
</li>
<li>Change management &amp; technology adoption
</li>
<li>Data-driven decision-making
</li>
<li>Collaborative leadership across clinical, financial, and administrative departments
</li>
</ul>Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div><h4 class="jobSectionHeader">
Behaviors</h4>
Preferred<ul><li>
Thought Provoking: Capable of making others think deeply on a subject</li><li>
Leader: Inspires teammates to follow them</li><li>
Innovative: Consistently introduces new ideas and demonstrates original thinking</li><li>
Team Player: Works well as a member of a group</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li><li>
Enthusiastic: Shows intense and eager enjoyment and interest</li><li>
Dedicated: Devoted to a task or purpose with loyalty or integrity</li></ul><h4 class="jobSectionHeader">
Motivations</h4>
Preferred<ul><li>
Goal Completion: Inspired to perform well by the completion of tasks</li><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li><li>
Self-Starter: Inspired to perform without outside help</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Senior Director of Revenue Cycle Management

<div>Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients &ndash; 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Full time team members competitive compensation package, include but not limited to;
<ul>
<li>Medical, Vision, Dental, Short- and Long-term insurance</li>
<li>Paid Federal Holidays</li>
<li>Inclusive rich sick and vacation paid days</li>
<li>Employer paid life insurance</li>
<li>6+ Days of Holidays Pay</li>
<li>12+ days of PTO</li>
<li>401K with employer contribution</li>
<li>Wellness program with reward incentives</li>
<li>Employee recognition and reward programs</li>
<li>Comprehensive paid training program</li>
</ul>
What will you be doing: 
This role involves full-stack development within the Microsoft stack, focusing primarily on MedTrac, our custom core application that manages referral management, utilization management, distribution, and reporting. MedTrac is integral to our home care benefits operation, supporting services for our internal team, service providers, and health plan clients. The Application Developer will play a key role in coding new features, modernizing existing components, maintaining integrations, and supporting associated portals. The position requires proficiency with legacy ASP.NET Framework (VB.NET/C#) and newer .NET Core technologies using MVVM with Aurelia, Typescript, and Bulma. 
Additionally, this role will leverage Generative AI (GenAI) tools and techniques to enhance application functionality and drive innovation. The developer will work closely with our current MedTrac consulting team, and once hired, our new Sr. Cloud Developer, supporting shared goals around modernization and scalability and strategic interoperability initiatives. 
This position is open to hybrid or fully remote candidates, depending on experience and fit.

What will you need to succeed:
<ul>
<li>Core Technical Skills:</li>
<li>Proficiency in C#/.NET Core and ASP.NET Framework (VB.NET or C#).</li>
<li>Experience with a JavaScript Framework (e.g., Aurelia, Angular, React).</li>
<li>Proficiency in Typescript.</li>
<li>Strong SQL Server skills, including stored procedure development and programming.</li>
<li>Experience with MVVM and/or MVC patterns.</li>
<li>Experience with HTML/CSS.</li>
<li>Experience with SOAP and REST APIs.</li>
<li>GenAI Skills:</li>
<li>Familiarity with Python and AI/ML development</li>
<li>Exposure to AI frameworks like TensorFlow or PyTorch</li>
<li>Interest in Natural Language Processing (NLP) and/or Computer Vision (CV) techniques</li>
<li>Understanding of Large Language Models (LLMs) and basic prompt engineering</li>
<li>A passion for learning GenAI applications in real-world scenarios, including bias mitigation and ethical AI</li>
<li>Soft Skills:</li>
<li>Strong problem-solving and critical thinking abilities.</li>
<li>Effective communication skills, capable of explaining technical concepts clearly.</li>
<li>Adaptability and a commitment to continuous learning, especially in the rapidly evolving AI field.</li>
</ul>
Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Application Developer

<div>Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients &ndash; 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

With over 15 years of experience, we are the trusted market leader in Home Health, Durable Medical Equipment, and Home Infusion Services. If you are passionate about inspiring, motivating, and leading teams this opportunity could be for you and we want to hear from you!

Join our team as we strive for excellence through teamwork. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Full time team members competitive compensation package, include but not limited to;
<ul>
<li>Medical, Vision, Dental, Short- and Long-term insurance</li>
<li>Paid Federal Holidays</li>
<li>13 days of PTO</li>
<li>Employer paid life insurance</li>
<li>401K with employer contribution</li>
<li>Wellness program with reward incentives</li>
<li>Employee recognition and reward programs</li>
</ul>
What will you be doing:

The Dispatch Coordinator is responsible for all driver scheduling to ensure timely delivery and pickup of patient supplies and equipment. Responsible for overseeing all driver activities including accurate driver logs and completed documentation.

SCHEDULE Monday-Friday 8:30am-5:30pm (Overtime when needed)

What will you come with:
<ul>
<li>Must be a high school graduate or GED equivalent.</li>
<li>Must have a valid driver&rsquo;s license for at least three years.</li>
<li>Basic knowledge of durable medical equipment is desirable.</li>
<li>Motivated and able to function independently. Possesses organizational skills to assume efficient use of time.</li>
<li>Be able to communicate well with patients and other members of the company. Must be flexible with work scheduled.</li>
<li>Dependable in attendance and job performance.</li>
<li>Required to uphold the principles of compliance as outlined in the Code of Conduct, Employee Handbook and related policies and procedures. Supports and participates in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required.</li>
</ul>
Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Admin/DISPATCH COORDINATOR

Join Integrated HomeCare Services and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Integrated HomeCare Services

About Company

Call Center Agent - Bilingual Spanish

Senior Director of Revenue Cycle Management

Application Developer

Admin/DISPATCH COORDINATOR