Abrar Admin

Integrated Medical Professionals

<div>Description: 
INTEGRATED MEDICAL PROFESSIONALS-We are the largest multi-specialty urology focused practice in the country. Our doctors and staff are committed to providing the highest level of quality medical services available. Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.
This position is in our office located at:
1305 Franklin Avenue Suite 100
Garden City NY 11530
NO WEEKENDS, NO EVENINGS, NO HOLIDAYS
We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!
Benefits:<ul><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Life Insurance</li><li>Pet Insurance</li><li>Health savings account</li><li>Paid sick time</li><li>Paid time off</li><li>Paid holidays</li><li>Profit sharing</li><li>Retirement plan</li></ul>
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:<ul><li>
Welcomes and greets all patients and visitors, in person or over the phone.</li><li>
Is responsible for keeping the front desk area clean and organized.</li><li>
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li><li>
Collects outstanding patient balances.</li><li>
Obtains referrals and authorizations when required.</li><li>
Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li><li>
Generates batch transmittal reports for each day.</li><li>
Facilitates the patient flow by notifying the provider or other medical staff of the patients&rsquo; arrival, being aware of delays, and communicating with patients and clinical staff.</li><li>
Schedules follow up services and office visits for patients.</li><li>
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li><li>
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li><li>
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li><li>
Ensures proper hand off of responsibilities once their task is completed.</li><li>
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li><li>
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li><li>
Consistently demonstrates good use of time and resources.</li><li>
Ensuring that all medical records are accurate and complete.</li><li>
Performs other position related duties as assigned.</li></ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS<ul><li>
N/A</li></ul>
KNOWLEDGE | SKILLS | ABILITIES<ul><li>
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li><li>
Ability to answer multiple incoming telephone calls.</li><li>
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li><li>
Customer-oriented with ability to remain calm in difficult situations.</li><li>
Ability to work independently and manage multiple deadlines.</li><li>
Ability to comprehend established office routines and policies.</li><li>
Ability to keep financial records and perform mathematical tasks.</li><li>
Knowledge of Medical Terminology.</li><li>
Excellent verbal and written communication skills.</li><li>
Proficient interpersonal relations skills.</li><li>
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li><li>
Ability to navigate online health insurance portals to verify benefits.</li><li>
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li><li>
Complies with HR confidentiality standards.</li></ul>
Requirements:

EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years&rsquo; customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%</div>

Patient Service Representative I

Join Integrated Medical Professionals and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Integrated Medical Professionals

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Patient Service Representative I