Qureos Mentor

Integrea Community Mental Health Systems

<div>Position Summary:

The Residential Case Manager provides individualized case management and advocacy services to adults living in a residential facility for individuals with mental illness. This role ensures that each resident receives the supports necessary to maintain stability, pursue recovery goals, and work toward greater independence. The Case Manager works closely with clinical and residential staff to coordinate services, monitor progress, and connect residents with community-based resources. 


Key Responsibilities:
<ul>
<li>Develop, implement, and regularly update individualized service plans (ISPs) in collaboration with residents, treatment teams, and support networks.
</li><li>Serve as the primary point of contact for a caseload of residents, ensuring consistent support, advocacy, and documentation.
</li><li>Coordinate referrals to mental health, medical, vocational, housing, and social services as needed.
</li><li>Assist residents in developing independent living skills, including budgeting, medication management, self-care, and community navigation.
</li><li>Conduct regular one-on-one meetings with residents to assess needs, monitor progress, and support personal goals.
</li><li>Maintain accurate, timely, and confidential documentation of services, assessments, progress notes, and critical incidents.
</li><li>Participate in multidisciplinary team meetings, clinical case reviews, and discharge planning processes.
</li><li>Advocate for resident rights and promote self-determination and recovery-oriented practices.
</li><li>Support crisis intervention efforts, providing de-escalation and coordination with emergency services as needed.
</li><li>Help plan and support resident participation in structured daily activities, community outings, and therapeutic groups.
</li><li>Maintain compliance with all state, federal, and organizational standards and protocols</li>
<li>All other duties as assigned.</li></ul> 

Qualifications:
<ul><li>Bachelor&rsquo;s degree in social work, psychology, human services, or related field required.
</li><li>Minimum of 1&ndash;2 years of experience working with individuals with mental illness in a residential or community setting preferred.
</li><li>Knowledge of mental health systems, recovery models, and community resources.
</li><li>Strong communication, documentation, and problem-solving skills.</li>
<li>Ability to work collaboratively across clinical, administrative, and residential teams.
</li><li>Flexibility to adjust schedule based on resident needs or emergencies.
</li><li>Valid driver&rsquo;s license and reliable transportation (if required by program).
</li><li>Must pass background check and meet all regulatory clearance requirements.
</li></ul>Transportation Requirements:
<ul>
<li>Provide transportation for consumers as needed using agency or personal vehicles.
</li><li>Maintain a safe driving record and valid driver&rsquo;s license with personal liability insurance.
</li><li>Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.
</li><li>Immediately report any vehicle issues, accidents, or violations to appropriate personnel.
</li></ul>Work Environment &amp; Schedule:
<ul>
<li>This is a non-exempt, full-time position with a variable shift.</li>
<li>This position requires in-person work and is not eligible for remote or hybrid work arrangements.
</li><li>Case Managers will provide services in community settings, including clients&rsquo; homes, public spaces, and other locations as needed.
</li><li>Must be able to travel within the service area on a regular basis and maintain a consistent in-person presence to meet consumer and program needs.
</li></ul>In-Service Training &amp; Continued Education Requirements:
<ul>
<li>Certification: Must obtain Case Management Certification within 6 months of hire (agency support provided).
</li><li>Attendance at all required in-service trainings as designated by the agency.
</li><li>Ongoing professional development to maintain best practices and compliance with evolving standards of care.
</li><li>Completion of agency-mandated onboarding and annual training modules.</li>
</ul>Pay Range: $15/hour minimum and $19/hour maximum</div>

Residential Adult Case Manager

<div>Position Summary:

The Certified Medical Assistant (CMA) supports a multidisciplinary mental health team by providing clinical, administrative, and patient‑centered services. This role ensures smooth clinic operations, promotes a safe and therapeutic environment, and enhances the overall patient experience. The CMA works closely with psychiatrists, psychiatric nurse practitioners, nurses, therapists, and administrative staff.

Key Responsibilities:

Clinical Support
<ul>
<li>Prepare patients for psychiatric and medical evaluations, including obtaining vital signs, medication lists, and relevant health history.</li>
<li>Assist providers with examinations, procedures, and crisis‑related clinical tasks within scope of practice.</li>
<li>Perform routine screenings (e.g., depression, anxiety, substance use) using standardized tools.</li>
<li>Maintain exam rooms, stock supplies, and ensure infection‑control compliance.</li>
<li>Support medication management processes, including refill requests, prior authorizations, coordinate labs, and pharmacy coordination.</li>
</ul>
Administrative Duties
<ul>
<li>Schedule appointments, manage patient flow, and support front‑desk operations as needed.</li>
<li>Document clinical encounters accurately in the electronic health record (EHR).</li>
<li>Handle patient communications, including phone calls, messages, and follow‑up reminders.</li>
<li>Assist with insurance verification, billing documentation, and completion of required forms.</li>
<li>Maintain confidentiality and adhere to HIPAA and mental‑health‑specific privacy standards.</li>
</ul>
Patient Care &amp; Support
<ul>
<li>Provide trauma‑informed, empathetic interactions with patients experiencing emotional distress.</li>
<li>Offer education on medications, treatment plans, and clinic processes under provider guidance.</li>
<li>Monitor patient safety in waiting and clinical areas, escalating concerns appropriately.</li>
<li>Support coordination of care with external providers, hospitals, and community resources.</li></ul> 

Qualifications:
<ul><li>Current Certified Medical Assistant (CMA) - Must be AAMA or AMT Certified.</li>
<li>High school diploma or equivalent; completion of an accredited medical assistant program.</li>
<li>Current CPR/BLS certification.</li>
<li>Experience in behavioral health, psychiatry, or primary care preferred.</li>
<li>Strong communication skills and comfort working with individuals experiencing mental health conditions.</li>
<li>Ability to remain calm, professional, and organized in a fast‑paced clinical environment.</li>
<li>Proficiency with EHR systems and basic office software.</li>
</ul>
Work Environment &amp; Schedule:
<ul>
<li>This is a non-exempt, full-time position.
</li><li>Standard hours are Monday through Friday, 8:00 AM - 5:00 PM
</li><li>Some flexibility may be required based on clinic needs or events.
</li></ul>In-Service Training &amp; Continued Education Requirements:
<ul>
<li>Participate in all required agency in-service and ADMH trainings
</li><li>Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
</li><li>Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.</li>
</ul>
Pay Range: $16-$18/hr</div>

Certified Medical Assistant

Join Integrea Community Mental Health Systems and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Integrea Community Mental Health Systems

About Company

Residential Adult Case Manager

Certified Medical Assistant