Qureos Mentor

Intelligent Technical Solutions

<div><div><b>Job Description:</b><br>
Join Intelligent Technical Solutions, a dynamic and growing company, as our <b>Technician II</b>. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.<br>
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<b>Job Responsibilities:</b><br>
This role is expected to be able to resolve the following technical issues with little or no assistance:</div><ul><li>
Workstation operating system issues of any kind.</li><li>
Printer issues of any kind.</li><li>
Standard business application (Office, etc.) issues of any kind.</li><li>
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.</li><li>
Basic server issues.</li><li>
Basic networking issues.</li><li>
Answer incoming Quick Fix calls from clients.</li></ul><div>
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.</div><div><br>
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Job Qualifications:</b></div><ul><li>
Willing to work full-time on-site, either at the company office or client locations as required.</li><li>
Experience with Windows and Mac OS troubleshooting.</li><li>
Minimum two years in Helpdesk support or a similar role.</li><li>
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.</li><li>
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.</li><li>
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.</li><li>
Experience with Managed Service Providers (MSPs) is highly desirable.</li><li>
Active IT Certifications are preferred.</li><li><b>
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.</b></li></ul><div><br>
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Job KPI's:</b></div><ul><li>
Utilization: The percentage of time that you are on the clock and billing time to client tickets</li><li>
CSAT: Scores filled out by clients using the rating system in tickets</li><li>
Quality Score: Assessments performed by the training and quality team.</li><li>
First-touch closed: Each ticket that is completed with only one time entry contributes to this number</li></ul><div><br>
<b>
Compensation:</b><br>
Pay rate ranges from <b>$31.31/hr up to $35.97/hr</b> and may vary by experience and location.<br>
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<b>Benefits:</b></div><ul><li>
Medical Insurance Plan</li><li>
Dental &amp; Vision</li><li>
Life Insurance</li><li>
Disability Coverage</li><li>
Paid Time Off (starts at 15 days per year)</li><li>
Maternity/Paternity Leave</li><li>
Paid US Holiday</li><li>
Retirement Plan</li><li>
Salary Advancement/Loan</li><li>
Health &amp; Wellness Program</li><li>
Company-paid training and certification</li><li>
Supplemental Life Insurance (Employee-paid)</li><li>
Supplemental Health Plans (Employee-paid)</li></ul></div>

IT Technician II

Join Intelligent Technical Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Intelligent Technical Solutions

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IT Technician II