Qureos Mentor

Intelligent Technical Solutions

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p>
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.</p>
<h4 class="jobSectionHeader"><b>
Job Responsibilities</b></h4>
<ul><li>This role is expected to be able to resolve the following technical issues with little or no assistance:</li>
<li><ul><li>Workstation operating system issues of any kind.</li>
<li>Printer issues of any kind.</li>
<li>Standard business application (Office, etc.) issues of any kind.</li>
<li>Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.</li>
<li>Basic server issues.</li>
<li>Basic networking issues.</li>
<li>Answer incoming Quick Fix calls from clients.</li>
</ul></li><li>Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.</li>
</ul><h4 class="jobSectionHeader"><b>Job Qualifications</b></h4>
<ul><li>Willing to work full-time on-site, either at the company office or client locations as required.</li>
<li>Experience with Windows and Mac OS troubleshooting.</li>
<li>Minimum two years in Helpdesk support or a similar role.</li>
<li>Skilled in application troubleshooting, PC deployments/imaging, and user profile management.</li>
<li>Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.</li>
<li>Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.</li>
<li>Experience with Managed Service Providers (MSPs) is highly desirable.</li>
<li>Active IT Certifications are preferred.</li>
<li><b>Valid driver's license, vehicle insurance, and access to a vehicle for client visits.</b></li>
</ul><h4 class="jobSectionHeader"><b>Job KPI's</b></h4>
<ul><li><b>Utilization:</b> The percentage of time that you are on the clock and billing time to client tickets</li>
<li><b>CSAT:</b> Scores filled out by clients using the rating system in tickets</li>
<li><b>Quality Score:</b> Assessments performed by the training and quality team.</li>
<li><b>First-touch closed:</b> Each ticket that is completed with only one time entry contributes to this number</li>
</ul><h4 class="jobSectionHeader"><b>Compensation</b></h4>
<p>
Pay rate ranges from <b>$27.77/hour up to $33.32/hour</b> and may vary by experience and location.</p>
<h4 class="jobSectionHeader"><b>
Benefits</b></h4>
<ul><li>Medical Insurance Plan</li>
<li>Dental &amp; Vision</li>
<li>Life Insurance</li>
<li>Disability Coverage</li>
<li>Paid Time Off (starts at 15 days per year)</li>
<li>Maternity/Paternity Leave</li>
<li>Paid US Holiday</li>
<li>Retirement Plan</li>
<li>Salary Advancement/Loan</li>
<li>Health &amp; Wellness Program</li>
<li>Company-paid training and certification</li>
<li>Supplemental Life Insurance (Employee-paid)</li>
<li>Supplemental Health Plans (Employee-paid)</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.</b></h4>
<p>
Step 1: Please go to this link for a short technical quiz: <b>PRE-EMPLOYMENT ASSESSMENT</b></p>
<p>
Step 2: Complete this pre-recorded video interview: <b>PRE-RECORDED VIDEO INTERVIEW</b></p></div>

IT Technician II (Chicago, IL)

Join Intelligent Technical Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Intelligent Technical Solutions

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IT Technician II (Chicago, IL)