Urwah Admin

InterContinental Hotels Group

Front Office Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa Hotel: Ras Al Khaimah Resort and Spa (RKTHA), Al Rafaa, Mina Al Arab First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Office Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you'll mostly be: <ul> <li>Ensure outstanding customer care at all times.</li> <li>Maintains a friendly, cheerful and courteous demeanour at all times.</li> <li>Courteously and accurately answers inquiries from potential guests and accepts hotelreservations.</li> <li>Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</li> <li>Usessuggestive sellingtechniques to sell room nights, increase occupancy and revenue.</li> <li>Supervise daily shift process ensuring all team members adhere to standard operating procedures.</li> <li>Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.</li> <li>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</li> <li>Adhere tocompany credit limit/floor limitpolicies.</li> <li>Allocate rooms toexpected arrivalsafter checking the guests preferences and special requests.</li> <li>Build strong relationships and liaise with all other department's especiallyhousekeeping, reservations etc.</li> <li>Cross Check all billing instructions are correctly updated</li> <li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li> <li>Supervise the operations of the front desk to ensure an optimal level of service andhospitalityis provided to the guests.</li> <li>Performs other duties as assigned, requested or deemed necessary by management.</li> <li>Ensure Front officelog bookand hotel logbookis always updated and actioned upon.</li> <li>Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.</li> <li>Participate in hotel committees and task force assignments.</li> <li>Assist all departments in servicing the guests during high volume periods.</li> <li>Takes responsibility in the absence of theDuty Manager /Front office manager</li> </ul> What We need from you: <ul> <li>Previous experience in a luxury hotel or resort</li> <li>Desire to progress within the Hospitality industry</li> <li>Positive attitude and good communication skills</li> <li>Commitment to delivering a high level of customer service</li> <li>Ability to work on your own and as part of a team</li> <li>Competent level of IT proficiency</li> <li>Must speak fluent English, other language is an advantage</li> </ul> What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

United Arab Emirates, Ras Al Khaimah

Outlets Manager - Holiday Inn and Suites Dubai Science Park OverviewAs our new Outlets Manager, you'll be leading the way in Banquets, All Day Dining, and our Café Lounge - ensuring every guest enjoys a memorable dining experience, whether they're attending a banquet celebration, enjoying a buffet breakfast, or relaxing over coffee. Every day is different, but you'll mostly be: <ul> <li>Overseeing daily operations across Banquets, All Day Dining, and Café Lounge outlets</li> <li>Leading, coaching, and developing a team of service professionals to deliver consistently high standards</li> <li>Working with the culinary and events teams to ensure seamless banquet operations and exceptional guest experiences</li> <li>Monitoring and maintaining service standards in line with IHG brand requirements and guest expectations</li> <li>Assisting with budgeting, forecasting, and cost control to drive revenue and profitability</li> <li>Building strong relationships with guests, anticipating needs, and handling feedback in a proactive and positive way</li> <li>Coordinating with other departments to ensure smooth operations across all outlets</li> </ul> Qualifications <ul> <li>Bachelor's degree / higher education qualification / equivalent in Hotel Management or a related field preferred</li> <li>3+ years' related food & beverage experience, with at least 1 year in a supervisory or managerial role</li> <li>Strong leadership and communication skills with the ability to inspire and motivate a team</li> </ul> What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Outlets Manager - Holiday Inn and Suites Dubai Science Park

Restaurant & Bars Operations Manager at InterContinental Dubai Marina Hotel & Residences As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Restaurant & Bars Operations Manager.InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.A little taste of your day-to-day:Your role will include but not be limited to:The Restaurant & Bars Operations Manager plays a pivotal role in delivering the signature InterContinental Food & Beverage experience by bringing to life the essence of Story, Set, and Soul. Through thoughtful curation of dining concepts and service experiences to ensure every venue reflects authentic flavours, sophistication, and genuine hospitality. Responsible for overseeing the hotel's restaurant, bars, in-room dining, and events. With an independent spirit and a passion for excellence, the Restaurant & Bars Operations Manager fosters inclusivity, connection, and indulgence while ensuring every touchpoint embodies the distinctive InterContinental philosophy.<ul><li>Oversee the day-to-day operations of all Food & Beverage outlets, ensuring flawless service delivery and brand consistency.</li><li>Implement and uphold InterContinental service standards across the restaurant, bars, IRD, and event operations.</li><li>Ensure venues are always guest-ready, maintaining ambiance, cleanliness, and atmosphere in line with brand expectations.</li><li>Collaborate closely with the culinary team to deliver menus that complement the guest experience and align with the hotel's vision.</li><li>Lead, motivate, and develop a diverse F&B team to deliver exceptional guest service.</li><li>Manage staffing, scheduling, training, and performance evaluations across all outlets.</li><li>Empower leaders within the department to take ownership, driving engagement and accountability.</li><li>Oversee departmental budgets, revenue generation, and cost control initiatives to achieve financial goals.</li><li>Identify and maximize upselling and cross-selling opportunities to drive profitability.</li><li>Collaborate with Sales and Events teams to plan and execute high-end conferences, social events, and special promotions.</li><li>Champion the delivery of authentic, memorable, and locally inspired dining experiences that embody InterContinental's Story, Set, and Soul.</li><li>Engage with guests to anticipate needs, resolve issues promptly, and personalize experiences that exceed expectations.</li><li>Continuously innovate service offerings to maintain a competitive edge and reinforce the hotel's reputation for excellence.</li></ul>Why you will love this job:<ul><li>Work in a dynamic, fast-paced environment where every day brings new challenges and opportunities.</li><li>Develop leadership and operational expertise within a globally recognized luxury brand.</li><li>Collaborate with passionate hospitality professionals who value creativity, excellence, and teamwork.</li><li>Enjoy benefits including staff discounts, growth opportunities, and an inspiring, inclusive workplace culture.</li></ul>Ideally, you'll have some or all the following qualifications and experience we're looking for:<ul><li>Degree or diploma in Hotel or Hospitality Management.</li><li>Minimum 5 years' experience in Food & Beverage operations, including leadership roles in luxury or lifestyle hotels.</li><li>International exposure with a background in ingredient-driven dining concepts and experiential service design.</li><li>Strong commercial acumen with a proven ability to drive revenue and maintain operational efficiency.</li></ul>What you can expect from us:We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts, and some of the best training in the industry. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.<img src="https://www.jobg8.com/Tracking.aspx?K7bnQcgG5lRYEOJKw6aXBht4Ik5Drb%2fQo" width="0" height="0" />

Restaurant & Bars Operations Manager at InterContinental Dubai Marina Hotel & Residences

Join InterContinental Hotels Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

InterContinental Hotels Group

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United Arab Emirates, Ras Al Khaimah

Outlets Manager - Holiday Inn and Suites Dubai Science Park

Restaurant & Bars Operations Manager at InterContinental Dubai Marina Hotel & Residences