Qureos Mentor

Inter-Island Solar Supply

Position OverviewThe Lead Customer Service Rep oversees the daily operations of the sales counter in a fast-paced distribution warehouse environment. This individual is responsible for ensuring excellent customer service, maintaining efficient workflow, and driving sales growth. The role involves managing a team of counter sales associates, resolving customer inquiries, and ensuring inventory accuracy and availability for seamless transactions.Key Responsibilities:1. Leadership &amp; Team Management:<ul><li>Supervise and guide sales counter staff, ensuring adherence to company policies and procedures.</li><li>Train, mentor, and evaluate team members to improve performance and productivity.</li><li>Schedule shifts and allocate resources to maintain smooth operations.</li></ul>2. Customer Service Excellence:<ul><li>Serve as the primary point of contact for escalated customer inquiries or complaints.</li><li>Ensure a positive customer experience by maintaining a professional, courteous, and efficient counter service environment.</li><li>Develop strategies to improve customer satisfaction and retention.</li><li>Ensure front line phone</li></ul>3. Sales &amp; Revenue Growth:<ul><li>Drive counter sales through upselling, cross-selling, and promotional initiatives.</li><li>Monitor and analyze sales metrics, providing actionable insights to achieve targets.</li><li>Work with the sales and marketing teams to implement campaigns and pricing strategies.</li></ul>4. Inventory Management:<ul><li>Collaborate with the warehouse team to ensure accurate stock levels and timely restocking of counter inventory.</li><li>Conduct regular audits to ensure compliance with inventory policies.</li><li>Identify and address any inventory discrepancies or stock shortages.</li></ul>5. Operational Efficiency:<ul><li>&middot; Maintain a clean, organized, and safe sales counter area.</li><li>&middot; Implement efficient workflows to minimize customer wait times and maximize transaction speed.</li><li>&middot; Ensure compliance with safety and operational standards</li></ul>Qualifications and Skills:Required:<ul><li>&middot; High school diploma or equivalent; Bachelor's degree preferred.</li><li>&middot; 3+ years of experience in retail sales, counter service, or warehouse operations.</li><li>&middot; Proven leadership or supervisory experience in a customer-facing role.</li></ul>Skills:<ul><li>&middot; Strong interpersonal and communication skills.</li><li>&middot; Proficiency in using POS systems and inventory management software.</li><li>&middot; Ability to multitask and prioritize in a fast-paced environment.</li><li>&middot; Analytical mindset with a focus on achieving sales and operational goals.</li><li>&middot; Problem-solving and decision-making skills.</li><li>Preferred:</li><li>&middot; Experience in a distribution or warehouse setting.</li><li>&middot; Knowledge of the industry or product lines carried by the warehouse.</li></ul>---Physical Requirements:&middot; Ability to stand for extended periods and lift up to 50 lbs as needed.&middot; Comfortable working in a warehouse environment with varying temperatures.Job Type: Full-timePay: $25.00 - $35.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Honolulu, HI 96819 (Required)</li></ul>Ability to Relocate:<ul><li>Honolulu, HI 96819: Relocate before starting work (Required)</li></ul>Work Location: In person

Lead Customer Service Representative

Join Inter-Island Solar Supply and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Inter-Island Solar Supply

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Lead Customer Service Representative