Qureos Mentor

InterSystems

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 Job Summary
 
 
 
 In support of this growth, we are looking for a Systems Management Specialist to help us implement and support our managed application environments.
 
 
 The role will provide technical support during implementation and ongoing support of our hosted and managed applications.
 
 
 
 Responsibilities
 
 
 
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 Support the process of deploying TrakCare build/releases/patches in accordance with agreed processes and procedures.
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 Ensure that service level metrics are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
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 Ensure that operational acceptance criteria for solutions being handed over from deliver teams into operations are met, as part of the hand-over process.
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 Provide technical support for all areas of hosted services; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
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 Hands-on administration and maintenance of hosted servers and related infrastructure (firewalls, switches, storage etc) including pro-active fixing of potential incidents.
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 Track server-related issues, troubleshoot and remedy hardware issues and manage RMA processes with various vendors.
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 Provide technical support for troubleshooting and performance analysis for implementations.
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 Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
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 Monitor and respond to technical team calls on the TRC logging system.
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 Assistance to Presales for any technical request such as architecture, configuration, hardware sizing etc
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 Produce technical documentation such as system administration, reference materials, installation instructions, user guides, knowledge-base articles and how-to&rsquo;s.
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 Participate in on-site technical training if required.
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 Take on responsibility for scripting, maintenance and verification of backups.
 
 
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 Experience &amp; Qualifications
 
 
 
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 Good knowledge and experience of Linux server administration and shell scripting
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 Good knowledge and experience of VMware vSphere 6.5 with vCenter configuration and administration.
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 Service monitoring and alerting (Nagios preferred).
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 Recent experience in providing 24x7 support for production services.
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 Proven complex troubleshooting experience.
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 Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation.
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 Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team.
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 Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
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 Creating implementation plans for the testing of new services and creating change records as required.
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 Providing a support function to the service project while development is being carried out on the service by other teams.
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 Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production.
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 Experience with installing, configuration and managing InterSystems Cach&eacute; Databases.
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 Knowledgeable in InterSystems Cach&eacute; script programming language.
 
 
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 The following skills are not critical for the role, but would add value:
 
 
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 Good network skills (layers 2 and 3) and experience.
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 Avamar &amp; DataDomain Experience.
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 Cisco UCS blade server infrastructure experience.
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 Load balancing (F5 Big-IP skills would be a bonus).
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 Puppet or Chef configuration and management.
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 Strong scripting skills (Perl, Python).
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 VMWare qualifications (VCP would be a bonus).
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 Service Now experience.
 
 
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 Education &amp; Training
 
 
 
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 University degree or equivalent work experience.
 
 
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 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
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Systems Management Specialist

<div>
 The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
 
 
 As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
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 Ready to work in the Support team.
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 Provide immediate response to customer inquiries in accordance with service standards.
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 Provide support to current installed based customers.
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 Provide the link between our customers and the InterSystems Global Support organization.
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 Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
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 Provide application support for the TrakCare Hospital Management System.
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 Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
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 Escalate Open (unresolved) problems in accordance with current policies and procedures.
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 Conduct individual and group training, product demonstrations and workshops as required.
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 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
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 Be a Subject Matter Expert (SME) for TrakCare.
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 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
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 If required, work with our partners to identify potential changes within the parameters of the product.
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 Participate in on-site support if required.
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 Participate in the on call 24-hour roster service.
 
 
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 Qualifications:
 
 
 
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 General aptitude for solving problems and using technology to improve processes.
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 Understanding and experience in product solutions support.
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 Understanding and experience with Hospital Information Systems.
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 Proven ability to think laterally and come up with innovative solutions for software product Support.
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 Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
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 An ability to handle multiple tasks simultaneously and within tight time constraints.
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 Proven ability to work through problems with different customer groups achieving positive outcomes.
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 Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
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 Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.
 
 
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 Education and Training:
 
 
 
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 BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
 
 
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 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

RCM Application Support Specialist

Join InterSystems and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

InterSystems

ABOUT_COMPANY

Systems Management Specialist

RCM Application Support Specialist