Qureos Mentor

InterSystems

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 Role Summary:
 
 
 
 We are seeking an experienced and capable Sales Operations Analyst to support the growth of in the Middle East. This role is pivotal in implementing contract management best practices, ensuring compliance, optimizing processes, and enabling the business to meet its strategic and financial objectives.
 
 
 
 Key Responsibilities:
 
 
 
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 Oversee and track customer contracts, including renewal cycles and expiration management.
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 Support the sales and finance teams by maintaining billing accuracy and licensing compliance through coordination with Customer Operations.
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 Manage administrative documentation, including privacy statements, declarations, and maintaining profiles on e-procurement and vendor portals.
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 Coordinate with Legal and Finance to obtain internal approvals and signatures for customer contracts and legal documents.
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 Track and manage customer change notifications (CCNs), ensuring proper billing inputs and workflow updates.
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 Review or assist in drafting customer proposals.
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 Collaborate with Finance to forecast billing using PEGA CRM data.
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 Coordinate bid and performance bonds with the Bid Manager.
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 Assist in the preparation of administrative documents for tenders and contracts.
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 Support the full spectrum of pre- and post-contract activities, ensuring alignment with best practices.
 
 
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 Required Skills and Experience:
 
 
 
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 Bachelor&rsquo;s degree in Science, Business, Law, or related field;
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 Minimum 5 years' experience in sales operations, commercial analysis, or contract management.
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 Advanced Microsoft Excel proficiency (pivot tables, VLOOKUP, advanced formulas).
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 Excellent verbal and written English communication skills.
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 Strong understanding of sales data analysis to detect trends, variances, and improve forecasting accuracy.
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 Experience with CRM systems (PEGA preferred) and familiarity with sales pipeline and scorecard reporting.
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 Detail-oriented with a high level of accuracy in reporting and documentation.
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 Proven ability to work cross-functionally with Sales, Legal, Finance, and Operations teams.
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 Familiarity with public sector procurement frameworks and tendering processes.
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 Experience with vendor and third-party relationship management.
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 Bilingual Arabic/English is advantageous.
 
 
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 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Sales Operations Analyst

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 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
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 Ready to work with the product support team.
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 Provide immediate response to customer inquiries in accordance with service standards.
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 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
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 High debugging and troubleshooting skills to identify the application issues.
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 Supporting the application support team troubleshooting the reported issues.
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 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
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 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
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 Escalate Open (unresolved) problems in accordance with current policies and procedures.
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 Participate of preparing training materials for technical courses such as system custom development or reporting.
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 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
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 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
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 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
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 Participate in on-site technical training if required.
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 Participate in on-site technical support if required.
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 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
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 Preferably experience with Hospital&rsquo;s business workflows.
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 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
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 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
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 Qualifications:
 
 
 
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 Preferably experience with Hospital&rsquo;s business workflows.
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 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
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 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
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 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
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 Experience of web-oriented languages, including HTML, and Java script.
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 Experience with SQL, data analysis and database methodologies
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 Preferably experience with HL7 technologies.
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 Knowledge of programming languages &ndash; ideally Java or C++
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 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
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 Experience with data analysis and database methodologies
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 Be able to design and write technical documents.
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 Well-versed in Internet / Intranet concepts and Microsoft IIS.
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 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
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 BS or MS in Computer Science or equivalent.
 
 
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 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Technical Support Specialist

Join InterSystems and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

InterSystems

ABOUT_COMPANY

Sales Operations Analyst

Technical Support Specialist