Qureos Mentor

InterSystems Corporation

<div>Job Title: Director of Technical Implementation, EMEA

Work Location: Dubai 


Job Summary:

The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.

The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.

In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.

Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.

Key Responsibilities: 

<ul>
<li>Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.</li>
<li>Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.</li>
<li>Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.</li>
<li>Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.</li>
<li>Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights.</li>
<li>Oversee partner strategy and execution, including onboarding, performance management, and management alignment.</li>
<li>Embed and scale the AI-powered ARIES methodology across all technical delivery activities.</li>
<li>Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.</li>
<li>Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.</li>
<li>Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.</li>
<li>Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.</li></ul> 


Qualifications: 

<ul>
<li>10+ years of experience in technical delivery, implementation, or professional services leadership.</li>
<li>Proven track record managing large-scale, complex, multi-country implementation programs.</li>
<li>Strong background in healthcare IT or enterprise software implementation environments.</li>
<li>Deep understanding of technical architectures, integration, and data platforms.</li>
<li>Experience with resource management, forecasting, and operational optimization at scale.</li>
<li>Demonstrated ability to lead organizational transformation and drive standardization.</li>
<li>Strong leadership and stakeholder management skills in a matrix environment.</li>
<li>Experience working with partners and external delivery ecosystems.</li>
<li>Strategic mindset with the ability to translate vision into execution.</li>
<li>Ability to travel internationally 60% of the time.</li>
</ul>
Education and Training:
<ul>
<li>Relevant University technical Degree</li>
<li>Proficiency in English</li>
</ul>
Key Success Factors:
<ul>
<li>Improved delivery predictability and quality across EMEA</li>
<li>Increased resource utilization and cross-regional efficiency</li>
<li>Strong partner performance and optimization</li>
<li>Effective adoption of AI-driven implementation practices</li>
<li>Scalable and standardized technical delivery model across EMEA markets</li>
</ul><div>
About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.</div></div>

Director of Technical Implementation, EMEA

<div>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
Qualifications:
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
Education and Training:
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul> 


<div>About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.</div></div>

RCM Application Support Specialist

Join InterSystems Corporation and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

InterSystems Corporation

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Director of Technical Implementation, EMEA

RCM Application Support Specialist