Urwah Admin

Interactive Outsourcing Solutions

Job SummaryWe are seeking an experienced and proactive HR Manager to oversee and manage all human resource functions during evening operations. The role involves ensuring smooth HR processes, supporting employees, maintaining compliance, and aligning HR strategies with business goals.Key Responsibilities<ul><li>Manage end-to-end HR operations including recruitment, onboarding, employee relations, and performance management</li><li>Handle employee grievances, disciplinary actions, and conflict resolution in a timely and professional manner</li><li>Oversee attendance, shift management, and workforce planning for evening operations</li><li>Ensure compliance with company policies and labor laws</li><li>Support payroll coordination by validating attendance, leaves, and overtime records</li><li>Develop and implement HR policies, procedures, and initiatives to improve employee engagement and retention</li><li>Conduct training sessions, performance reviews, and career development planning</li><li>Maintain HR records, reports, and documentation accurately</li><li>Collaborate with department heads to address staffing needs and organizational development</li><li>Monitor workplace culture and ensure a positive, productive environment</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Human Resources, Business Administration, or related field</li><li>3 to 4 years of HR experience, preferably in a managerial role</li><li>Strong knowledge of HR practices, labor laws, and compliance</li><li>Excellent communication, interpersonal, and conflict-resolution skills</li><li>Ability to work independently during evening hours</li><li>Strong organizational and leadership abilities</li><li>Proficiency in HR software and Microsoft Office</li></ul>Preferred Qualifications<ul><li>Experience managing shift-based or evening workforce</li><li>HR certification (e.g., SHRM, CIPD) is a plus</li></ul>Key Competencies<ul><li>Leadership and decision-making</li><li>Problem-solving and critical thinking</li><li>Confidentiality and professionalism</li><li>Adaptability and time management</li></ul>Location: North Nazimabad Block LCandidates living in North Nazimabad and Nazimabad will be preferred.Pay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have as an HR Professional</li><li>Are you willing to work from 2pm to 11pm?</li><li>where are you located area name?</li><li>can you easily commute to North Nazimabad?</li><li>Your current or last salary?</li><li>Your last company name?</li></ul>Work Location: In person

HR Manager

Job description:About the Role:Are you ready to step into a dynamic and rewarding career in customer service? We&rsquo;re looking for both fresh talent and experienced professionals to join our team as Customer Service Representatives for a US-based campaign. This role is perfect for individuals with strong communication skills, a problem-solving mindset, and a passion for helping others.You&rsquo;ll be part of a supportive team, handling customer interactions over the phone and delivering clear, prompt solutions.What You&rsquo;ll Be Doing:&middot; Identify and understand customer needs effectively&middot; Address inquiries with clarity and professionalism&middot; Research issues and provide appropriate solutions or alternatives&middot; Adhere strictly to company policies and procedures&middot; Ensure timely completion of daily call tasksWhat We&rsquo;re Looking For:&middot; Fresh graduates or professionals with 1&ndash;2 years of call center experience&middot; Minimum qualification: Intermediate / O or A Levels or higher&middot; Fluent in spoken and written English&middot; Strong analytical and critical thinking abilities&middot; Quick learner with a proactive attitude&middot; Ability to remain calm and professional with difficult clientsNote: Candidates currently in matriculation or who have just passed are not eligible for this position.Perks &amp; Benefits:Performance-Based Bonuses &ndash; Daily, Weekly &amp; MonthlyMedical Insurance &ndash; For Married EmployeesTravel Allowance &ndash; For Female EmployeesWeekends Off &ndash; Enjoy Saturdays and SundaysFriendly and collaborative team environmentWhat Makes You Stand Out:&middot; Excellent English communication (spoken and written)&middot; A collaborative attitude and team spirit&middot; Ability to explain technical matters in simple terms&middot; Time management and task prioritization skills&middot; Patience and professionalism under pressureOther Details:Location: North Nazimabad Block L, Near Imam Clinic, KarachiShift Timings: 8:00 PM &ndash; 5:00 AM (Monday to Friday)Job Type: Full-TimeSalary: Rs 25,000 &ndash; 35,000 + Incentives Earn Up-to 70KKickstart your career with us today &mdash; apply now and unlock the opportunity to grow, learn, and earn in a supportive and rewarding environment!Candidates living near North Nazimabad and Nazimabad are highly preferred.Job Type: FresherPay: Rs25,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in night shift (8pm to 5 am)</li><li>Are you fluent in English?</li><li>Rate your English communication skills out of 10?</li><li>Are you living near North Nazimabad?</li><li>Where are you located? (area name)</li></ul>Work Location: In person

Female Call Agent (Night Shift)

Business Development Manager &ndash; IT Sales - Software HouseEligibilityEducation:Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Computer Science, Marketing, or a related discipline.Experience:<ul><li>Strong command on Software and website sales like Ecommerce website, Static Websites, Dynamic Websites, Portfolio and info websites, mobile application (Android and IOs Both), Flutter.</li><li>Strong command and grip on bidding portals and freelancing platforms like upwork, freelancers, fiver etc.</li><li>Hands on experience of proposal writing for design and development niche and software sales industry.</li><li>Minimum 3&ndash;5 years of business development or sales experience in the BPO and software development/IT services sector.</li><li>Proven success in acquiring software projects or managing international tech clients is highly preferred.</li></ul>Responsibilities<ul><li>Identify and acquire new clients for custom software development, web/mobile app projects, and IT consulting services.</li><li>Research and target local and international markets (e.g., US, UK, Gulf) for software-related business opportunities.</li><li>Generate leads through online platforms (LinkedIn, Upwork, Fiverr, Clutch), direct outreach, and partnerships.</li><li>Develop tailored proposals and pricing strategies in collaboration with the technical team.</li><li>Present demos, pitches, and solutions aligned with the client's technical needs.</li><li>Maintain a strong pipeline of prospects and convert leads into signed deals.</li><li>Collaborate with project managers to ensure smooth onboarding and client satisfaction.</li><li>Track and analyze sales performance and market trends to adjust strategies accordingly.</li><li>Represent the company in tech conferences, webinars, and client meetings (both in-person and virtual).</li></ul>Skills Required:<ul><li>Strong knowledge of bidding portals and freelancing platforms like Upwork, Freelancer, Fiver, etc.</li><li>Exceptional communication, client engagement, and negotiation skills.</li><li>Proposal writing, cost estimation, and business presentation skills.</li><li>Self-driven, target-oriented, and tech-savvy.</li></ul>DepartmentBusiness Development / BPO and IT SalesLocationKarachiJob Type: Full-timeWork Location: In personPay: Rs100,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Which platforms do you use for generating sales and closing deals?</li><li>Are you willing to work in night shift 8pm to 5am?</li><li>where are you located area name?</li><li>can you easily commute to North Nazimabad?</li><li>Your current or last salary?</li></ul>Work Location: In person

Business Development - (IT Sales - Software House)

Job Description:Job description:About the Role:Are you ready to step into a dynamic and rewarding career in customer service? We&rsquo;re looking for both fresh talent and experienced professionals to join our team as Customer Service Representatives for a US-based campaign. This role is perfect for individuals with strong communication skills, a problem-solving mindset, and a passion for helping others.You&rsquo;ll be part of a supportive team, handling customer interactions over the phone and delivering clear, prompt solutions.What You&rsquo;ll Be Doing:&middot; Identify and understand customer needs effectively&middot; Address inquiries with clarity and professionalism&middot; Research issues and provide appropriate solutions or alternatives&middot; Adhere strictly to company policies and procedures&middot; Ensure timely completion of daily call tasksWhat We&rsquo;re Looking For:&middot; Fresh graduates or professionals with 1&ndash;2 years of call center experience&middot; Minimum qualification: Intermediate / O or A Levels or higher&middot; Fluent in spoken and written English&middot; Strong analytical and critical thinking abilities&middot; Quick learner with a proactive attitude&middot; Ability to remain calm and professional with difficult clientsNote: Candidates currently in matriculation or who have just passed are not eligible for this position.Perks &amp; Benefits:Performance-Based Bonuses &ndash; Daily, Weekly &amp; MonthlyMedical Insurance &ndash; For Married EmployeesTravel Allowance &ndash; For Female EmployeesWeekends Off &ndash; Enjoy Saturdays and SundaysFriendly and collaborative team environmentWhat Makes You Stand Out:&middot; Excellent English communication (spoken and written)&middot; A collaborative attitude and team spirit&middot; Ability to explain technical matters in simple terms&middot; Time management and task prioritization skills&middot; Patience and professionalism under pressureOther Details:Location: North Nazimabad Block L, Near Imam Clinic, KarachiShift Timings: 8:00 PM &ndash; 5:00 AM (Monday to Friday)Job Type: Full-TimeSalary: Rs 25,000 &ndash; 35,000 + Incentives Earn Up-to 70KKickstart your career with us today &mdash; apply now and unlock the opportunity to grow, learn, and earn in a supportive and rewarding environment!Candidates living near North Nazimabad and Nazimabad are highly preferred.Job Type: FresherJob Types: Full-time, FresherJob Type: Full-timeJob Types: Full-time, FresherPay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in night shift (8pm to 5 am)</li><li>Are you fluent in English?</li><li>Rate your English communication skills out of 10?</li><li>Are you living near North Nazimabad?</li><li>Where are you located? (area name)</li></ul>Work Location: In person

Call Center Agent (Female) (Night Shift 8 PM to 5 AM)

Sales Manager &ndash; IT Solutions &amp; Call Center ProjectsAbout the RoleWe are looking for an experienced Sales Manager to drive new business for our IT/software development services and call-center/BPO projects. The ideal candidate is a strong deal-closer who can generate leads, build relationships, negotiate confidently, and secure high-value contracts from global clients.Key Responsibilities:Business Development &amp; Lead Generation<ul><li>Identify and pursue new clients for software development, IT services, and call-center campaigns.</li><li>Generate leads through outreach, networking, partnerships, and digital channels.</li><li>Build and manage a strong sales pipeline for international markets.</li></ul>Sales &amp; Deal Closing<ul><li>Conduct client meetings, presentations, and product/service demonstrations.</li><li>Prepare proposals, RFP responses, pricing sheets, and negotiation strategies.</li><li>Close deals and achieve monthly/quarterly revenue targets.</li></ul>Market Expansion<ul><li>Explore opportunities across US, UK, Canada, Australia, Middle East, and other relevant regions.</li><li>Develop long-term partnerships with agencies, enterprises, and outsourcing buyer.</li></ul>Client Relationship Management<ul><li>Maintain strong communication with clients to understand their needs.</li><li>Upsell and cross-sell company solutions to increase revenue.</li><li>Provide smooth handover to operations/technical teams post-signing.</li></ul>Reporting &amp; Collaboration<ul><li>Maintain CRM records, sales reports, and forecasting.</li><li>Work closely with IT, operations, and leadership teams to deliver tailored solutions.</li><li>Share market insights to help improve service offerings.</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;5+ years of experience in Sales / Business Development in IT, Software Services, or BPO/Call Center industry.</li><li>Proven track record of closing medium to large deals.</li><li>Strong understanding of outsourcing, software development cycles, and call-center processes.</li><li>Excellent negotiation, communication, and presentation skills.</li><li>Ability to manage international clients and long sales cycles.</li><li>Self-driven with a results-focused mindset.</li></ul>Preferred Qualifications<ul><li>Experience with lead generating platforms (Upwork, Bark, LinkedIn, Facebook, etc)</li><li>Existing client network in IT or BPO markets.</li><li>Prior experience selling to US/UK/Canada clients.</li></ul>Compensation<ul><li>Competitive Salary + High Commissions + Performance Incentives</li></ul>Why Join Us?<ul><li>Opportunity to lead sales strategy and expand into global markets.</li><li>Fast-growth environment with full support from leadership.</li><li>Clear path to senior roles like Senior Sales Manager or Head of Business Development.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Which platforms do you use for generating sales and closing deals?</li><li>Are you willing to work in night shift 8pm to 5am?</li><li>where are you located area name?</li><li>can you easily commute to North Nazimabad?</li><li>Your current or last salary?</li></ul>Work Location: In person

Sales Manager – IT Solutions & Call Center Projects