Qureos Mentor

Intercontinental Exchange

<div>Job Description:

Job Purpose
The Product Support Specialist will play a pivotal role in supporting and enhancing ICE Data Services&rsquo; Fixed Income Evaluation Products and related data solutions. This role bridges product management, business analysis, and technical support, collaborating with cross-functional teams to deliver high-quality products that meet client needs and drive business outcomes. The successful candidate will combine strong analytical, technical, and communication skills to manage requirements, troubleshoot production issues, and contribute to product strategy and execution in a fast-paced, dynamic environment. 
Responsibilities<ul><li>
Provide production support for evaluation products, troubleshooting issues and responding to user queries.</li><li>
Elicit, analyse, communicate, and validate requirements for business processes and product enhancements from users, product managers, and stakeholders.</li><li>
Support in the creation of product documentation and materials for internal and external audiences.</li><li>
Work individually and within cross-functional teams (Evaluators, Development, QA, Data Science) to deliver requirements and enhancements on time and within scope.</li><li>
Present approved requirements to business, development, and quality assurance teams.</li><li>
Assist with ad-hoc data analysis to answer business queries and assess solution viability.</li><li>
Formulate and develop reports (Excel, SQL) to expedite requirement analysis or testing of large and complex projects.</li><li>
Develop and execute testing strategies for key deliverables.</li><li>
Assist in analysing current results and quantifying effectiveness of development enhancements.</li></ul>
Knowledge and Experience<ul><li>
3+ years&rsquo; experience as a Business Analyst, QA or Product Support Specialist.</li><li>
2+ years&rsquo; working knowledge of SQL and Excel functions.</li><li>
Strong analytical skills, especially in analysing and summarising large data sets.</li><li>
Excellent oral and written communication skills, including the ability to communicate technical subjects.</li><li>
Strong stakeholder management and relationship-building skills.</li><li>
Ability to work independently and as part of a team, managing multiple concurrent efforts in a fast-paced environment.</li><li>
Comfortable working in a fast-paced environment with a willingness to learn new things and tackle a range of challenges and blockers as they arise.</li><li>
Energetic, motivated, and willing to take on challenging tasks.</li><li>
Strategic thinker with the ability to see the big picture and execute tactical day-to-day tasks.</li><li>
Willingness to learn new things and tackle a range of challenges and blockers as they arise.</li><li>
Strong work ethic and commitment to delivering high-quality results.</li></ul>
Preferred Knowledge and Experience<ul><li>
An understanding of either Sigma or RDO systems.</li><li>
Proficiency in large data analysis, data modelling, and query languages such as SQL or Python.</li><li>
Knowledge of agile and conventional project management methods.</li></ul></div>

Product Operations Analyst

<div>Job Description:

Job Purpose
We are seeking an experienced Network Infrastructure/Engineering Manager to oversee and manage our Global Support team in Hyderabad. The ideal candidate will have extensive experience with Check Point and Palo Alto Firewall support and policy configuration. This role requires a strategic thinker with strong technical skills and the ability to lead a team effectively. Candidates should be able to identify opportunities for the team as the team continues to grow its remit of responsibilities. This opportunity will allow the right candidate to help drive Global Support to the next level of its evolution. 
Responsibilities<ul><li>
Support and maintain network infrastructure, ensuring optimal performance and security</li><li>
Configure, support, and troubleshoot Check Point, Palo Alto and Juniper Firewalls</li><li>
Configure network ACLs and Network devices as required</li><li>
Strong network knowledge of routing protocols, packet analysis and LAN/WAN infrastructure</li><li>
Develop and implement network policies and procedures</li><li>
Support and drive their team members to meet and exceed applicable SLAs</li><li>
Lead/Support key projects from planning to execution</li><li>
Collaborate with other IT professionals and departments to ensure seamless network operations</li><li>
Provide technical guidance and mentorship to junior team members</li><li>
Stay updated with the latest industry trends and technologies</li></ul>
Knowledge and Experience<ul><li>
Bachelor's degree in Computer Science, Information Technology, or a related field</li><li>
Minimum of 5 years of experience in network infrastructure management</li><li>
Proficiency in Check Point and Palo Alto Firewall support and policy configuration</li><li>
Strong understanding of network protocols, routing, and switching</li><li>
Excellent problem-solving and analytical skills</li><li>
Strong leadership and team management abilities</li><li>
Outstanding communication and interpersonal skills</li><li>
Relevant certifications (e.g., CCNP, PCNSE) are a plus</li></ul></div>

Manager, Network Engineering, Global Support

<div>Job Description:

Job Purpose
We are seeking a skilled QA Analyst with 3+ years of experience in software testing and automation. The ideal candidate should have a strong understanding of test automation frameworks, scripting languages, and software testing methodologies. This role requires collaboration with cross-functional teams to ensure the quality and reliability of web applications. 
Responsibilities<ul><li>
Test and support applications in global software platforms such as ServiceNow, Salesforce, SharePoint and various other corporate systems</li><li>
Monitor daily automated regression</li><li>
Maintain and update automation suite.</li><li>
Develop automation framework for new software platforms</li><li>
Collaborate with other internal groups to capture functional requirements</li><li>
Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions</li><li>
Participate in meetings</li><li>
Train and support users on new functionality being released</li><li>
Document changes and author documentation on software functionality</li></ul>
Knowledge and Experience<ul><li>
3+ years of experience in software testing, test automation, and QA methodologies.</li><li>
Hands-on experience with Selenium WebDriver for web application automation.</li><li>
Strong understanding of Git, JIRA, and Bitbucket.</li><li>
Proficiency in writing XPath expressions for test automation.</li><li>
Experience with Keyword-Driven Frameworks and test automation strategies.</li><li>
Knowledge of Robot Framework and Python (or any other programming language) is a plus.</li><li>
Familiarity with Object-Oriented Programming (OOP) concepts and software development best practices.</li><li>
Experience in API automation testing.</li><li>
Knowledge of CI/CD pipelines and Jenkins.</li><li>
Understanding of database testing and SQL queries.</li><li>
Strong analytical and problem-solving skills with the ability to work independently or as part of a team.</li><li>
Excellent communication skills to collaborate effectively with stakeholders.</li></ul></div>

Automation Analyst, QA Automation

<div>Overview:

Job Purpose
Enterprise Operations provides 24x7 support for the organization&rsquo;s Enterprise Applications and Offices by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations, Engineering, and the business to facilitate effective handling of service outages. 
Responsibilities<ul><li>
Incident Management<ul><li>
Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.</li></ul></li><li>
Problem Management<ul><li>
Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.</li></ul></li><li>
Operational Readiness for New Services<ul><li>
Completing checklists that support pre-production deployment of network services. This includes assurance that Enterprise Operations has updated management for all related application components and its dependencies, and the staff is capable of performing established recovery procedures.</li></ul></li><li>
Change Management Planning and Configuration Implementation<ul><li>
Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Enterprise Operations and support for those implemented by other teams</li></ul></li><li>
Service Requests, Network Maintenance, and Operational Support<ul><li>
Executing requests for analysis or support. Representing Network Operations&rsquo; strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.</li></ul></li><li>
Process Improvement<ul><li>
Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.</li></ul></li><li>
Perform monitoring for new events to open incidents</li><li>
Prepare documentation of runbooks</li><li>
Coordinate with other teams on changes to production systems</li><li>
Interact with Engineering, Development, and Business</li><li>
Develop and propose solutions for the knowledge base</li><li>
Understanding of process monitoring using monitoring solutions</li><li>
Understand priority for high Severity incidents</li></ul>
Knowledge and Experience<ul><li>
Bachelor&rsquo;s Degree in Computer Engineering or related field. 3+ years or experience in lieu of educational credentials.</li><li>
Strong written and verbal communication</li><li>
Familiarity with 365 Office Suite</li><li>
Active Directory Administration Experience</li><li>
Ability to troubleshoot IT/Application related issues</li><li>
Ability to multitask and work independently on projects</li></ul>
#LI-MA2
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Analyst, Enterprise Operations

<div>Job Description:

Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. 
Analyst, Enterprise Endpoint Solutions is part of the team responsible for the global corporate endpoint computing environment. This position is specifically charged with the management and maintenance of the workstation environment for all ICE, Inc. and subsidiary companies. This position requires strong technical proficiency with a range of enterprise tools, as well as an eager attitude, professionalism, and solid communication skills.
Responsibilities 
The Analyst, Endpoint Solutions (Software Deployment) is an Individual contributor position and reports up to Manager or above in the Org. Engineer will be responsible for some or all activities related to packaging of applications, deployment of applications and monitoring compliances of the deployed applications. Our ideal candidate is who could provide support from software delivery using various tools and can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills. 
Knowledge and Experience<ul><li>
Workstation OS &ndash; Familiarity with Windows OS.</li><li>
Application Packaging - Experience in terms of building the applications as part of MSI, MST using Flexera Admin Studio or PSADT</li><li>
Desktop Management Systems - Experience with building and managing desktop management infrastructure using tools such as MS Intune Tanium</li><li>
Patch Management - Software and OS patch management using SCCM, Cloud Management Gateway (CMG), Windows Evergreen, Windows Update for Business etc.</li><li>
Scripting &ndash; Understanding of scripting and VBScript, batch and PowerShell</li></ul>
Desirable Knowledge and Experience<ul><li>
Workstation OS - Strong experience MAC OS with familiarity with UNIX shell scripting with SH, BASH, and ZSH, or Python</li><li>
MAC OS Tech - Experience with JAMF Composer or Visual Studio Code and Munkipkg</li><li>
Familiarity with SNOW and ticket management process</li></ul></div>

Analyst, Endpoint Solutions