Qureos Mentor

Intercontinental Exchange

<div>Job Description:

Job Purpose
As a vital member of the Technology Group, you will contribute significantly to the development and delivery of the ICE Digital Trade Platform (IDT) &mdash; a cloud-based system designed to digitize, automate, and streamline global trade and post-trade processes. This platform manages the full lifecycle of digital trade documents across various applications, including API services. 
In this role, you&rsquo;ll be responsible for ensuring the quality and reliability of the IDT platform through test automation, certification testing, client onboarding, production support, and effective communication with stakeholders. 
We&rsquo;re looking for a results-oriented, self-driven professional who thrives in a dynamic environment. You&rsquo;ll collaborate closely with project managers, developers, product teams, support staff, and external vendors. 
Demonstrates awareness of emerging AI-driven QA methodologies and proactively explores opportunities to integrate them into existing testing frameworks and workflows to enhance efficiency, coverage, and quality assurance outcomes. 
Responsibilities<ul><li>
Analyze business/system requirements and database schemas.</li><li>
Design, develop, and maintain automated test cases.</li><li>
Perform functional, integration, and regression testing (especially APIs).</li><li>
Write and execute SQL queries for data validation.</li><li>
Use CI/CD tools, version control (Git), and automation frameworks.</li><li>
Respond to client API queries and support onboarding.</li><li>
Log and track defects; coordinate client-side testing.</li><li>
Contribute to internal monitoring tools and scripting.</li><li>
Maintain awareness of environment changes and deploy applications.</li><li>
Collaborate with QA leads on complex testing strategies.</li><li>
Develop and deliver well written test plans and summaries</li><li>
Leverage AI coding assistants (e.g., Claude / Claude Code, GitHub Copilot) and agentic AI workflows to accelerate test authoring, maintenance, failure triage, and defect analysis, while reviewing AI-generated output for correctness and quality.</li></ul> 
Knowledge and Experience<ul><li>
Bachelor&rsquo;s degree in computer science, Engineering, or related field.</li><li>
5+ years in QA, with experience in test planning and automation.</li><li>
Strong knowledge of REST/SOAP APIs, JSON, XML.</li><li>
Proficient in tools like JIRA, Postman, ReadyAPI, or JMeter.</li><li>
Experience with SDLC, QA methodologies, and scripting (Python, etc.).</li><li>
Excellent communication and organizational skills.</li><li>
Experience with Git, Jenkins, ALM, and test automation frameworks.</li><li>
Ability to work in highly demanding, fast-paced environment</li><li>
Self-motivated, able to work and excel autonomously on job responsibilities.</li><li>
Understands and evaluates AI/ML-based testing tools and frameworks, integrating them into CI/CD pipelines to optimize test automation and defect detection.</li><li>
Hands-on experience using AI coding assistants such as Claude (including Claude Code) and GitHub Copilot to generate, refactor, and maintain automated test code, with sound judgement on where AI assistance is and is not appropriate.</li><li>
Working knowledge of agentic AI concepts &mdash; autonomous, multi-step AI agents and prompt engineering &mdash; applied to QA tasks such as test generation, log and failure analysis, and exploratory testing.</li></ul> 
Nice to Have<ul><li>
JavaScript and Cypress for front-end testing.</li><li>
Hands on experience designing and executing performance tests for APIs and GUIs to identify bottlenecks and ensure optimal response times</li><li>
Experience designing or orchestrating agentic AI / multi-agent workflows (e.g., Claude Code subagents) for test automation, self-healing tests, or document/PDF validation.</li></ul></div>

Senior QA Automation Engineer

<div>Overview:

Job Purpose
The TEM-Souring Analyst will lead telecom and colocation purchasing for North and South America. This includes completing RFQs, cost analysis, KMZ reviews, contract negotiations, inventory management, and vendor relationships. The ideal candidate is highly motivated, organized, honest, and proactive individual with excellent analytical skills, communication skills, and business acumen. 
The role includes but is not limited to, working directly with the engineering teams to determine requirements and initiate bids with multiple vendors to determine the best solution and pricing. Managing the full lifecycle: quoting, ordering, implementation, and inventory record creation. 
Responsibilities<ul><li>
Initiate and track vendor bids and perform cost and technical analysis</li><li>
Expanding and maintaining a large diverse network of telecom and datacenter suppliers</li><li>
Review contracts and sales order forms</li><li>
Manage negotiations, disputes, and escalations</li><li>
Maintain industry knowledge and proactively stay current</li><li>
Have a working understanding of telecommunications and colocation services and engineering</li><li>
Experience in Telecom Procurement with experience working directly with global telecommunications suppliers</li><li>
Experience reviewing KMZ/KML</li><li>
Analyze Telecom Data to identify cost savings and benchmark rates</li><li>
Understanding of ServiceNow is preferable</li></ul> 
Knowledge and Experience<ul><li>
Bachelor&rsquo;s degree in Business, Finance, Supply Chain Management, or a related field.</li><li>
3-5 years of experience in the Telecom Sourcing industry</li><li>
Previous experience in telecom sourcing, procurement, or a related field.</li><li>
Strong analytical skills, proficiency in Excel and other data analysis tools, excellent negotiation skills, and knowledge of telecom industry standards and practices.</li></ul><div><div><div><div>
#LI-JM1</div></div></div></div>
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Telecom Sourcing Analyst

<div>Overview:

Job Purpose
The MSP development community is the heart of MSP Mortgage Technology. Our focus is to enhance, maintain, and support both internal and client-facing MSP functionality through efficiencies, and associated processes that drive improvements which grow, protect and preserve the integrity of MSP for our clients. 
The Senior Software Engineer is a core contributor to the MSP development team, responsible for the design, development, and ongoing support of mainframe-based mortgage servicing solutions. This role leads technically on projects of appropriate scope, delivers quality COBOL/CICS solutions aligned with business requirements and architectural standards, and actively contributes to the growth and capability of the broader engineering team. 
Responsibilities<ul><li>
Interpret, write new, and/or modify existing COBOL Batch and CICS programs timely and efficiently according to business requirements and documented standards.</li><li>
Familiarity with in-house source-code tools, development tools, development, testing, and implementation processes and procedures.</li><li>
Able to collaborate with peers, teams, and departments successfully and respectfully.</li><li>
Able to research, analyze, strategize, formulate, problem-solve, and implement coding solutions within expected timelines.</li><li>
Serves as technical lead, architect, or principal developer on projects of appropriate scope and complexity.</li><li>
Provides and guides production support for in-production applications, including participation in the secondary on-call rotation.</li><li>
Mentors and guides less experienced developers, contributing to team growth and knowledge transfer.</li><li>
Participates in a secondary on-call schedule to support production operations outside of business hours.</li><li>
Perform other related duties as assigned.</li></ul> 
Knowledge and Experience<ul><li>
Bachelor&rsquo;s degree in computer science, Information Systems, or the equivalent combination of education, training, or work experience.</li><li>
8+ years z/OS mainframe application development technologies such as Batch/CICS COBOL, JCL, IDz, ISPW, REXX, TSO; Java/Java plug-ins, Assembler, C* are a plus.</li><li>
Excellent analytical, decision-making, and problem-solving skills - ability to foresee problems, identify/implement solutions that are reliable, scalable, and efficient where applicable.</li><li>
Excellent leadership skills (defined as the ability to influence or induce others in a direction, course, action, or opinion to produce positive results for the organization or a client).</li><li>
Ability to communicate well with technical and non-technical audiences.</li><li>
Knowledge with AI-assisted development tools, particularly with Claude Code knowledge/ experience is considered a strong plus.</li><li>
Results oriented, business focused, and successful at interfacing across multiple organizational units.</li><li>
Self-motivated, proactive, and able to work independently with little guidance or formal training.</li><li>
Ability to identify opportunities to create, improve or enhance tools and processes to improve productivity and help minimize Production risk.</li><li>
Performs well under pressure/time constraints.</li><li>
Adaptable, Approachable, able to give/take direction.</li><li>
Continual learner.</li><li>
Mortgage/MSP knowledge and understanding of FM a plus.</li><li>
Familiarity with FM/MSP production job flows and processes.</li><li>
Technologies:<ul><li>
COBOL for Z/OS, CICS, IDz, (C*, Assembler, JCL, REXX a plus)</li><li>
VSAM/DB2 file structures, ISPW source code/release management</li><li>
TSO/ISPF mainframe interfaces</li><li>
Utilities (IDCAMS, FILEAID, XPEDITER, QUIKJOB, LIBRARIAN, RDZ - Rational Suite)</li><li>
MS Office (WORD, EXCEL, PowerPoint, Visio)</li></ul></li></ul>
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Senior Engineer

<div>Overview:

Hours for this role are 11:00 am to 8:00 pm Eastern time 
Job Purpose
Provides in-depth product support to ICE Mortgage clients by resolving incoming inquiries through phone and e-mail communication. Administers the necessary requirements to resolve and maintain client accounts and ensures that the quality and utilization of Intercontinental Exchange (ICE) software products satisfy client needs. Collaborates with Operations, Sales, and Product Management teams to ensure client satisfaction and company initiatives are met. 
Responsibilities<ul><li>
Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions</li><li>
Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned</li><li>
Drive service level attainment to departmental standards</li><li>
Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates</li><li>
Recognize and respond accordingly to systemic customer-impacting problems</li><li>
Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client</li><li>
Understand and follow company and departmental guidelines and policies for customer interaction</li><li>
Maintain and promote consistent behaviors and delivery across the team</li><li>
Manage case backlog to departmental standards</li><li>
Effectively use knowledge base, along with all resources available to drive resolution</li><li>
Thoroughly and accurately document details of all client interactions in CRM system</li></ul>
Knowledge and Experience<ul><li>
3+ years&rsquo; experience in a customer-facing technical support role or 1+ year experience and a Bachelor&rsquo;s degree or equivalent</li><li>
Demonstrated relevant competency in the following areas &ndash; Desktop browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry</li><li>
PC Basic Setup, PC Hardware Troubleshooting &amp; Understanding of Software/Hardware compatibility limitations</li><li>
Proven effectiveness in a role that requires multi-tasking and strong customer soft skills</li><li>
Demonstrated ability to confidently deliver solutions and resolve issues</li><li>
Team-oriented, demonstrates a professional and cooperative attitude</li><li>
Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed</li><li>
Experience working in a SaaS environment</li><li>
Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping</li><li>
Familiarity with Splunk or other log analyzer tools</li><li>
Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process &amp; procedure documentation</li><li>
Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly</li><li>
Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener</li><li>
Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback</li><li>
Analytical; proactive; creative problem solver</li><li>
Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers</li><li>
Act with integrity; demonstrate adaptability; execute consistently against job responsibilities</li></ul> 
#LI-SF1
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Client Support Specialist, EMN

<div>Overview:

Job Purpose
This specialist role requires extensive knowledge of the infrastructure used to support all Data Center hardware; Network, Server &amp; Storage. The primary activities will involve Interfacing with Customers and other technical teams to advise on current Data Center infrastructure design (copper/fibre cabling methodologies &amp; standards) as required. The role will receive a Bill of Materials (Network, Server and Storage hardware), add data Center requirements (cabinetry and cable infrastructure) and once a Network logical design is received from Network Architecture, turn the BOM into a Data Center design using current tools. The design should include cabinet layout, providing front &amp; rear elevations, frame layout/design, Cabling Infrastructure schematics, full list of all materials with specifications to be used, cable/basket and ladder rack routes/types/sizes. 
This role will be developed going forward so the expertise can be used to support the Operational aspect of Data Center work, this will include; installation activities, supervisory duties and troubleshooting operational issues with the Data Center Operations team. 
Responsibilities<ul><li>
Allocate Data Center space/power &amp; infrastructure to meet project demands</li><li>
Work closely with the Facilities team &amp; Data Center Operations to ensure successful deployment, and to make effective use of available space and capacity.</li><li>
Provision of quality documentation to Data Center Operations.</li><li>
Monitor and report monthly on Data Center space/power/cooling &amp; infrastructure capacity</li><li>
Keep abreast of industry best practice and standards to implement as appropriate</li><li>
Working with Procurement, obtain commercial quote from vendors for all Project Works independently listing resource and consumables.</li><li>
Be proficient in the use of existing toolsets as required. Current tool of choice is PatchManager, all design works and IMAC activity will be entered into this tool before the actual activity is undertaken.</li><li>
Raise internal Change Requests for all implementation activities and attend the Change Advisory Board (CAB) as required.</li><li>
Monitor DCE workflow tools on a daily basis</li><li>
Provide reports on weekly/monthly activity to the DCE manager.</li><li>
Provide flexible operational DCO support/cover as require, including weekend working and unsociable hours</li><li>
Be willing to travel and work in other sites/regions as specified by ICE</li><li>
Provide holiday and shortfall cover to DCO as and when applicable</li><li>
Provide escalation/call out cover as specified by DCE manager</li><li>
Desire to learn and progress within the company</li></ul> 
Knowledge and Experience<ul><li>
Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications;<ul><li>
Systimax Design &amp; Engineering ND3321</li><li>
Systimax Data Center Design &amp; Engineering SP8800</li><li>
Systimax Fibre optic Design &amp; Engineering SP4400</li><li>
Certified Data Center Design Professional CDCDP (or equivalent)</li><li>
Corning NPI Membership</li></ul></li><li>
Good experience of Managing Projects in an IT environment</li><li>
Solid experience of working in Data Center environments and knowledge of local codes, industry standards including: IEEE, BICSI, ASHRAE, NFPA, NEC and EIA/TIA</li><li>
Good knowledge and experience of a variety of hardware suppliers; HP, Dell, Nokia, Ciena, Cisco, Juniper and Arista.</li><li>
Understanding of IP networks</li><li>
Experience of working in an ITIL controlled environment with knowledge of Change Control &amp; Incident Management processes</li><li>
Good experience using Microsoft Office and CRM databases</li><li>
Ability to prioritise effectively</li><li>
Ability to manage 3rd party contract staff/companies working within the DC</li><li>
Proactive and flexible with ability to work either as part of a team or as an individual</li><li>
Effective written and verbal communication at all levels</li><li>
Excellent time management skills</li></ul><div><div><div><div>
#LI-JM1</div></div></div></div>
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Engineer, Data Center Engineering

<div>Overview:
<div>
Job Purpose</div>
NYSE is seeking a Social Partnerships Lead to join our social media team. In this role, you will be the connective tissue between our social and partnership team &mdash; identifying, developing, and activating partnerships that amplify NYSE's presence across platforms. You will work at the intersection of content strategy, influencer relations, and brand marketing, helping one of the world's most iconic financial institutions build meaningful connections through social media.<div> 
Responsibilities</div><ul><li>
Partnership Development &amp; Strategy<ul><li>
Identify and cultivate organic and paid partnership opportunities with creators, financial influencers, and brand-aligned organizations across Instagram, LinkedIn, X, and YouTube.</li><li>
Develop and pitch partnership proposals aligned with NYSE's brand voice and business objectives, managing the full pipeline from outreach through activation.</li></ul></li><li>
Content &amp; Influencer Marketing<ul><li>
Lead end-to-end execution of influencer and creator campaigns &mdash; briefing partners on NYSE's messaging and brand guidelines, co-creating content, and managing deliverables from concept through posting.</li><li>
Track paid partnership budgets and spend.</li><li>
Work cross-functionally with marketing, design, legal, and communications teams to develop assets that support activations and uphold brand standards.</li></ul></li><li>
Analytics &amp; Reporting<ul><li>
Track partnership performance across reach, impressions, engagement, and conversion using Sprinklr, LinkedIn Analytics, and Meta Business Manager, delivering clear post-campaign recaps.</li><li>
Surface insights and recommendations to continuously refine partnership strategy based on platform trends, audience data, and campaign results.</li></ul></li></ul> 
Knowledge and Experience<ul><li>
Bachelor's degree in Marketing, Communications, Business, or a related field.</li><li>
1-3+ years of experience in social media, influencer marketing, or brand partnerships &mdash; preferably within finance, media, or a major brand environment.</li><li>
Proven track record managing creator or brand partnerships from prospecting through execution.</li><li>
Strong working knowledge of Instagram, LinkedIn, X, and YouTube, with proficiency in social analytics tools (Sprinklr, LinkedIn Analytics, Meta Business Manager).</li><li>
Excellent communicator and organized self-starter with the ability to manage multiple partnerships simultaneously in a fast-paced environment.</li></ul><div> 
New York Base Salary Range</div><div>
The expected base salary for this role, if located in New York, is between $70,000 - 85,000 USD. The base salary range does not include Intercontinental Exchange&rsquo;s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.</div>
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Social Partnerships Lead

<div>Overview:

Job Purpose
The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers&rsquo; questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business. 
Responsibilities<ul><li>
Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions.</li><li>
Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month&rsquo;s tenure in the role while maintaining a satisfactory level of customer satisfaction.</li><li>
Support and drive service level attainment to departmental standards.</li><li>
Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards.</li><li>
Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure.</li><li>
Understand and follow company and departmental guidelines and policies for customer interaction/customer service.</li><li>
Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard.</li><li>
Manage customer interactions as set forth by department policy and procedure.</li><li>
Adhere to schedule as set forth by management.</li><li>
Manage case backlog to departmental standards.</li><li>
Thoroughly and accurately document details of all customer interactions in appropriate case management system.</li></ul> 
Knowledge and Experience<ul><li>
2 years equivalent customer service or technical support experience.
</li><li>Possesses and ability to manage own time to department and team standards and expectations.</li><li>
Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action.</li><li>
An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution.</li><li>
Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy.</li><li>
Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence.</li><li>
Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer.</li><li>
Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs.</li><li>
Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge.</li><li>
Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures.</li></ul> 
Preferred Knowledge and Experience<ul><li>
Plan and self-manage work efforts to goals and department/team objectives.</li><li>
Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based.</li><li>
Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals.</li><li>
Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient.</li><li>
Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution efforts. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution.</li><li>
Critical thinking; Problem solving.</li></ul>
#LI-SF1
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Client Support Specialist - Simplifile

Join Intercontinental Exchange and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.