Abrar Admin

International Free Zone Authority AG | IFZA Global

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 About Us
 
 
 
 IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
 
 
 
 Job Description
 
 
 
 The Renewals Consultant actively manages the process of license renewals for IFZA&rsquo;s professional partners and administrative teams. This will include meeting with partners, finding solutions to objections or issues, and notifying clients of license statuses and renewal dates. The role requires conducting formal face-to-face meetings and following up with all partners and entities in a timely manner and in line with organizational standards and timelines.
 
 
 
 Responsibilities
 
 
 
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 Client and Partner Communication: Notify clients and professional partners of upcoming renewal dates, ensuring adherence to organizational timeframes and guidelines.
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 Escalation Management: Handle complex cases escalated from the administrative team, providing effective solutions for unique scenarios.
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 Negotiation: Negotiate various matters with professional partners, aiming for optimal outcomes for all parties involved.
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 Data Analysis: Accurately analyze data to identify trends and develop action plans to improve the conversion rates of professional partners.
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 CRM Management: Regularly monitor and update the CRM system to manage a portfolio effectively.
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 Client Support: Respond promptly to client emails and queries, addressing a wide range of scenarios faced by licensees.
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 Face-to-Face Meetings: Conduct regular in-person meetings with clients to maintain strong relationships.
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 Partner Relations: Maintain ongoing relationships with professional partners, including preparing reports, hosting meetings, and conducting training sessions.
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 Additional Duties: Perform other job-related tasks as assigned by Management.
 
 
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 </ul>
 
 Requirements
 
 
 
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 Full proficiency in English; additional languages are advantageous.
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 Intermediate computer literacy, including proficiency in MS Office.
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 Confident personality with the ability to communicate effectively on phone calls and during face-to-face meetings.
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 Self-motivated and accountable with a strong work ethic and a proven track record of exceptional performance.
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 Strong negotiation skills.
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 Industry knowledge related to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory
 
 
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 Benefits
 
 
 
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 International team (over 50 nationalities)
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 24 annual leave days
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 Annual flight home
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 Life insurance plan
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 Medical insurance plan (with the option to upgrade at your own cost)
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 Invitations to participate in various company functions, staff events, and department team building events
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 Opportunities to learn, develop and grow with the organization
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 Being part of a motivated team and Moving-Forward-Company-Culture
 
 
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Renewals Consultant

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 The Service Desk Analyst acts as the first line of IT support across all business units, managing Level 1 support through multiple communication channels including inperson, email, and phone. The role focuses on handling common IT issues, documenting technical incidents, and coordinating escalation efforts for complex problems that fall outside Tier 1 scope. The analyst supports the overall service desk workflow by ensuring accurate issue classification, maintaining ticket quality, and assisting with communication and follow-ups. The ideal candidate will be ITIL v4 oriented and proficient in ticketing systems to maintain operational efficiency and accountability.
 
 
 
 Requirements
 
 
 
 <ul>
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 Manage Level 1 technical support via phone, email, and walk-in channels
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 Provide initial triage and analysis of support requests, escalating complex or
 
 
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 </ul>
 unresolved issues to Senior Analysts or Tier 2/3 teams
 
 
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 Act as operational support for Senior Service Desk Analysts, assisting with routine
 
 
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 troubleshooting and follow-ups
 
 
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 Clearly communicate technical information to users of varying technical knowledge
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 Set realistic expectations with stakeholders regarding ticket timelines and priorities
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 Accurately document all user interactions and technical steps in the ticketing system
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 Monitor ticket queues and ensure tickets are assigned and categorized according to
 
 
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 </ul>
 defined workflows
 
 
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 Track IT assets and update inventory records in coordination with asset management
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 Maintain and contribute to internal knowledge base articles
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 Assist with user account management and access requests
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 Follow established SLAs and escalate delays or blockers to the Service Desk
 
 
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 Supervisor
 
 
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 Support both Windows and macOS operating systems, including hardware and
 
 
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 </ul>
 system-level troubleshooting
 
 
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 Perform other job-related tasks as assigned by the Service Desk Supervisor or IT
 
 
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 </ul>
 Management
 
 
 
 
 Requirements
 
 
 
 
 <ul>
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 Strong diagnostic skills for basic IT issues across Windows and macOS environments
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 Understanding of Microsoft 365 apps and services
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 Familiarity with network connectivity principles (Wi-Fi, VPN, LAN)
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 Working knowledge of ITSM platforms and service desk ticketing tools
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 ITIL v4 Foundation knowledge or orientation in line with ITSM principles
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 Solid understanding of ticket prioritization, classification, and escalation flows
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 Strong communication skills and customer service mindset
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 Proven ability to follow technical procedures and document resolutions clearly
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 Positive attitude and willingness to assist senior staff and collaborate within a team
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 Strong organizational and multitasking skills
 
 
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 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 24 annual leave days
 </li>
 <li>
 Annual flight home
 </li>
 <li>
 Life insurance plan
 </li>
 <li>
 Medical insurance plan (with the option to upgrade at your own cost)
 </li>
 <li>
 Bonus scheme (in relevant departments)
 </li>
 <li>
 Invitations to participate in various company functions, staff events, and department team building events
 </li>
 <li>
 Opportunities to learn, develop and grow with the organization
 </li>
 </ul>
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Service Desk Analyst

Join International Free Zone Authority AG | IFZA Global and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

International Free Zone Authority AG | IFZA Global

About Company

Renewals Consultant

Service Desk Analyst