Qureos Mentor

Interstate – A Premier Facility Services Provider

<div>Description:

Family-owned since 1988, Interstate continues to be driven by our long-standing dedication to advancing the careers and talents of our team. We embrace a culture of recognition by rewarding exceptional employee performance and frequently promoting from within. As a fast growing national janitorial and maintenance company, we are seeking, driven team members who align with our work happy philosophy. We are proud to service clients among many business industries such as educational, office buildings, industrial facilities, healthcare, and specialty facilities. Our focus on creating healthy and safe environments allows businesses, schools and facilities across North America to thrive.
This rapidly growing company seeks enthusiastic and reliable Site Supervisor to work in one of our client&rsquo;s sites. The ideal candidate must be self-motivated, able to work independently, yet also be a team player. We encourage you to apply if you are looking to advance your career in a fast-growing company.
Job tasks include, but are not limited to:<ul><li>
Manage the daily activities of the janitorial department to include appropriate cleaning of all designated areas.</li><li>
Planning, organizing, and directing team members to ensure the highest degree of customer satisfaction.</li><li>
Responsible for submitting and approving payroll hours</li><li>
Responsible for the breakout pay hours according to team position.</li><li>
Responsible for the training, hiring, disciplining, and firing of employees.</li><li>
Conduct continual training for staff.</li><li>
Certify employees on equipment.</li><li>
Conduct scorecard walks, building inspections, and creating reports.</li><li>
Responsible for communicating building information and appearance to upper management.</li><li>
Maintain supplies and inventory.</li><li>
Enforce all safety rules, procedures, and precautions.</li><li>
Knowledge of OSHA and safety standards and ensure all requirements are met.</li><li>
Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.</li></ul>
Please note, the summary job specification is not a comprehensive definition of the post. It is subject to modification and amendment and could include other duties related to the post.
Requirements:
<ul><li>A minimum of 3 years of related experience is required working in a janitorial commercial cleaning services industry,</li><li>
Bilingual in English and Spanish</li><li>
The ability to anticipate customer needs, change goals and direction quickly and multitask.</li><li>
Proven experience supervising departments of 15+ employees.</li><li>
Ability to maintain a budget.</li><li>
Capable of using independent judgment/solid decision-making skills ability.</li><li>
Proven experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.</li><li>
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).</li><li>
Demonstrated excellent written and verbal communication skills.</li><li>
Proven job reliability, diligence, dedication and attention to detail.</li><li>
Must be flexible with working nights, weekends, and holidays.</li><li>
At least 2 years of supervisory experience.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift up to 50lbs independently and ability to bend.</li><li>
Extensive standing and walking</li></ul>
Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Interstate &ndash; Work Happy!
#INDHP</div>

Site Supervisor

<div>Description:

Company Profile:
Interstate is a fast-growing, family-owned company specializing in janitorial services with operations throughout North America. We offer a high-performance, fully self-performed janitorial solution backed by nearly 40 years of industry expertise. Our humble beginnings keep us grounded in our mission: to positively impact others. Our passion and care will never change. From day-to-day maintenance and janitorial operations to assistance on special projects, Interstate's services are carefully customized for the fast pace of modern facilities.
As a family-owned company, we treat every customer and employee with respect and understanding. We focus on creating safe and healthy environments so facilities can perform their logistics and missions at the highest level.
Come join our family &amp; WORK HAPPY!
Job Summary: The Customer Service Partner, based in our home office, will be at the forefront of our efforts to maintain and enhance client satisfaction. Your primary focus will be to provide direct support to our field teams, including field directors, regional directors and operations managers, aiding in the effective management of our client and site portfolios. This role is perfect for someone who excels in customer service, thrives in a team environment, and is passionate about making a tangible impact on our operations.
In this role, you will:<ul><li>
Assist field teams in understanding client needs and challenges by providing timely and effective support, aiming to enhance client satisfaction.</li><li>
Contribute to building and maintaining strong client relationships, understanding their expectations, and collaborating with field teams to meet those needs.</li><li>
Support the implementation of client management strategies, communication techniques, and problem-solving approaches to ensure high levels of client satisfaction.</li></ul>
Duties and Responsibilities:<ul><li>
Help coordinate the provision of resources, including technical expertise and support services, to enable field teams to deliver exceptional customer service to clients</li><li>
Participate in addressing client concerns, resolving issues promptly, and implementing corrective actions to uphold positive client relationships</li><li>
Aid in gathering client feedback and insights from field operations, assisting in the analysis to identify improvement areas, and implementing strategies to boost client satisfaction</li><li>
Support field teams&rsquo; training and development efforts by identifying needs, suggesting training programs, and providing resources to enhance their client-facing skills</li><li>
Assist in overseeing quality assurance processes to ensure services meet client expectations, organizational standards, and industry regulations</li><li>
Work alongside field teams to identify and address potential risks to client satisfaction, actively contributing to preventive measures</li><li>
Engage in initiatives aimed at improving client satisfaction, streamlining processes, and optimizing resource for the benefit of clients and the organization.</li><li>
Support the use of Customer Relationship Management (CRM) tools for tracking client interactions, managing communications and enhancing operational efficiency.</li></ul>
Requirements:

Knowledge, Skills and Abilities:<ul><li>
Minimum of 2-3 years of experience in customer service, client management, field support, or a related area</li><li>
Associate degree or equivalent experience in business administration, management, or a related field</li><li>
Demonstrated ability in customer service or client relationship management.</li><li>
Strong interpersonal and communication skills</li><li>
Ability to work collaboratively in a team and support a dynamic work environment</li><li>
Problem-solving capabilities and attention to detail</li></ul>
About You:<ul><li>
You have at least 2-3 years of diverse business / project management experience.</li><li>
You are genuinely passionate about helping companies scale and have experience with firms experiencing significant YoY growth.</li><li>
You enjoy the challenge of building something new, have experience with leading change management among a primarily hourly workforce and can work across departments and levels of an organization to get both support and alignment.</li><li>
You are data driven, able to take raw numbers in a spreadsheet and transform them into meaningful metrics that drive change.</li><li>
You are self-motivated, organized, able to manage multiple responsibilities at the same time.</li><li>
You are passionate, respectful and enjoy a sense of accomplishment from a job well done. You are not afraid to challenge the status quo, and you thrive in an environment that provides autonomy to those who prove successful.</li><li>
You understand and can manage the adoption and effective utilization of technology.</li></ul>
Qualifications:<ul><li>
Minimum 2-3 years of experience in client, account, or customer service role.</li><li>
Experience in project management and related functions highly desired.</li><li>
Strong technology acumen.</li><li>
Excellent verbal and written communication skills.</li><li>
Demonstrated analytical and problem-solving skills.</li><li>
Ability to work effectively with minimal supervision both individually and as part of a team.</li><li>
Proficiency with Microsoft Office Suite.</li><li>
Must be able to pass a criminal background check, be authorized to work in the US, and possess reliable transportation.</li></ul>
Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Interstate &ndash; Work Happy!
#INT123</div>

Customer Service Partner

Join Interstate – A Premier Facility Services Provider and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Interstate – A Premier Facility Services Provider

ABOUT_COMPANY

Site Supervisor

Customer Service Partner