Qureos Mentor

Interstate Batteries

<div>Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.<h1 class="jobSectionHeader">
be your best self</h1> 
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job :
The Office Associate effectively operates the front desk position for the distributorship, including phones, paperwork, and general accounting. This role performs all administrative duties supporting distributor operations.
Job Components:<ul><li>
Accurately maintain accounts payable and accounts receivable including auditing, paying and filing vendor invoices according to company policy and procedure, collections, preparing customer invoices, purchase orders and delivery tickets accurately and timely.</li><li>
Perform monthly, quarterly and year-end close efficiently, accurately and on schedule.</li><li>
 Verify deposits are accurate and made on a timely basis.</li><li>
Upload and download handheld computer devices and process data according to a set schedule.</li><li>
Provide exceptional customer service both in person and over the phone</li><li>
Supports front counter retail as needed</li><li>
Maintain dealer database.</li><li>
Assist with inventory count and research variances.</li><li>
All other duties as assigned</li></ul>
Qualifications :<ul><li>
High school graduate (or equivalent). Some college preferred.</li><li>
At least one year of administrative support experience in a warehouse or retail environment</li><li>
At least one year of bookkeeping or accounting experience, including AP, AR and Collections.</li><li>
Proficient in Microsoft Office products, including Outlook and Excel.</li><li>
Multi-line phone experience required.</li><li>
Demonstrated use of professional etiquette required.</li><li>
Excellent verbal communication skills are required.</li><li>
Previous experience in a customer-facing role is required.</li><li>
Ability to multi-task, quickly transitioning from one function/task to the next.</li><li>
Demonstrates good organizational skills and can prioritize tasks</li><li>
Works with a high degree of accuracy and attention to detail</li><li>
Approaches tasks with a sense of urgency</li><li>
Must work effectively in a team environment</li><li>
Strong data entry skills</li></ul>
Scope Data:<ul><li>
Works under general supervision. Work receives regular review by Manager.</li></ul>
Work Environment :<ul><li>
Office environment but is also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals.</li><li>
Specific vision abilities include close vision, depth perception and ability to adjust focus.</li><li>
Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.</li><li>
Occasional lifting up to 25 lbs. Without assistance</li><li>
Ability to sustain extended periods of sitting, occasional standing and walking throughout the day</li><li>
Prolonged use of personal computer and telephone</li><li>
Use of PPE may be required</li></ul>
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
Salary Requirements
$18-$22
Benefits Information</div>

Office Associate

<div>Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.<h1 class="jobSectionHeader">
be your best self</h1> 
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job:
The Hot Shot Driver delivers batteries to dealers when requested. They also assist with warehouse operations and assist Route Managers.
Job Components:<ul><li>
Run the Hot Shots and assigned routes on a timely basis as needed</li><li>
Load and unload batteries</li><li>
General warehousing duties as assigned by management, including assisting customers.</li><li>
Deliver batteries to customers on a timely basis and in a safe and professional manner</li><li>
Follow all Environmental Health and Safety rules and policies</li><li>
Ensure batteries are charged, cleaned and dated, and that stock is rewrapped after rotation.</li><li>
Accurately complete reports and claims</li><li>
Interact professionally with all stakeholders including team members, managers and customers.</li><li>
Follow / fulfill all driver program requirements, as specified by the manager.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:<ul><li>
Must have a clean driving record</li><li>
Must be able to operate a motor vehicle and fork lift.</li><li>
Must have current, valid state driver&rsquo;s license.</li><li>
Ability to read, write, and do simple math.</li><li>
Working knowledge of computers or ability to learn applicable systems required</li><li>
Working knowledge of electronic inventory management tools is required (tablets, scanners).</li></ul>
Scope Data:<ul><li>
Works under general supervision and guidance</li><li>
Accountable for general warehouse duties and backup driving responsibilities, in addition to occasional front counter customer service.</li></ul>
Work Environment:<ul><li>
Regularly required to use hands to grasp or handle, talk and hear, stand and walk.</li><li>
Repetitive lifting.</li><li>
Frequent sitting, standing and walking.</li><li>
Must be able to drive a fork lift</li><li>
Specific vision abilities include close vision, depth perception, and the ability to adjust focus.</li><li>
Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lifting up to 75lbs</li><li>
Ability to operate a motor vehicle</li><li>
Exposed to battery warehouse conditions, such as exposure to moving equipment, mechanical parts, fumes or airborne particles; toxic or caustic chemicals.</li><li>
Use of PPE required</li></ul>
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.</div>

Hot Shot Driver

Interstate Batteries is looking for a full-time, customer service &amp; office associate to fill an immediate opening at our Appleton warehouse. The ideal candidate has exceptional people skills, solid computer knowledge and self driven. Someone with great attention to detail and a willingness to learn. Our office team works closely together and there is a wide variety of tasks involved. No previous battery experience required; we will train the right person. Duties include, but are not limited to, answering phones, assisting customers, working with the route sales managers, and much more. Hours are 9:00 am - 5:30 pm.This is an excellent opportunity for an individual who is self-motivated and passionate about providing exceptional customer service. We offer competitive compensation and benefits package, including health insurance and paid time off. If you have the required skills and qualifications, we would love to hear from you !Pay frequency:<ul><li>Twice a month</li></ul>Job Type: Full-timeSalary: $17.00 - $18.00 per hourJob Type: Full-timePay: $17.00 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Professional

<div>Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.<h1 class="jobSectionHeader">
be your best self</h1> 
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job:
As a Customer Service Representative (CSR), you bring value to the organization with your ability to handle customer situations, regardless of their difficulty, with grace and ease. The CSR must take ownership of every opportunity presented with a focus on first-call resolution with a servant&rsquo;s heart and utmost integrity. The CSR will reinforce the foundation for the Enterprise by delivering quality solutions on a daily basis using Interstate Batteries&rsquo; Core Values to guide your behavior. The CSR&rsquo;s actions will drive and deliver our &ldquo;Win 6&rdquo; philosophy.
Job Components:
Strategic Partners, Team Member and Customer Support
<ul><li>Ensure Customer satisfaction by providing the support for all tester lease program related inquiries and needs</li><li>
Efficiently research, document, and process necessary information for Return Merchandise Authorizations (RMA)</li><li>
Provide product support and education for store personnel</li></ul><ul><li>
Effectively enter all contracts, sales, purchase and work orders</li><li>
Work and process all emails with accuracy and excellence within the established SLA</li><li>
Resolve shipment tracking and delivery issues, keeping in mind cost control measures</li><li>
Deliver excellence in researching and prioritizing customer service issues with the goal and objective of solving the issue and exceeding their expectations</li></ul>
Reporting<ul><li>
Produce and analyze reports on various metrics within the Testing &amp; Charging organization</li><li>
Implement and monitor strategies developed to meet the objectives of the Interstate Battery Playbook and report the KPI results to key stakeholders</li></ul>
Qualifications &amp; Requirements:<ul><li>
Must be fluent in English with excellent verbal and written communication skills</li><li>
Fluent in Spanish is a plus</li><li>
Demonstrate ability to communicate effectively, both oral and written, with all members of the team, distributorship personnel and store personnel</li><li>
Must possess superb telephone etiquette and have solid vocabulary and math skills</li><li>
Motivated, positive self-starter with pleasant personality and professional demeanor</li><li>
Must consistently display ability to interact and converse well with all personality types</li><li>
Use logic, reasoning and critical thinking to identify, research, and resolve various issues</li><li>
Must display solid organization and time management skills</li><li>
Display proficiency with general office machines (PC, copier, fax, etc.) and Microsoft Office components (Outlook, Word, Excel)</li><li>
Dependable and consistent performance and attendance</li><li>
Battery, automotive or industrial knowledge helpful but not required</li><li>
High school diploma or GED is required</li><li>
1-2 year prior customer service experience preferred, with a proven track record of high standards and service ratings</li><li>
Accurate typing at least 35 words per minute</li><li>
Ability to multi-task while maintaining a high level of accuracy</li></ul>
Work Environment:<ul><li>
Professional team oriented environment with emphases on high level performance and achievement</li><li>
This is largely a sedentary role, using a computer and talking on the phone with headset for long periods of time.</li><li>
Interfacing with various departments</li><li>
Ability to focus in an open work environment with multiple distractions</li><li>
Business causal work place dress policy</li><li>
Available for work during full business hours of 7:00am to 7:00pm</li></ul>
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.</div>

Customer Service Representative

<div>Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.<h1 class="jobSectionHeader">
be your best self</h1> 
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job:
The Dispatcher handles all incoming phone calls and dispatches hot-shot requests in a timely and orderly fashion in order to best meet the needs of our dealers in most efficient manner possible, while also assisting in warehouse and with office duties as needed. 
Job Components:<ul><li>
Handle all incoming phone calls in a professional manner</li><li>
Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible.</li><li>
Wait on and assist all walk-in customers by providing each customer with courteous service and information to satisfy their battery need(s).</li><li>
Handle and balance invoices generated</li><li>
Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate.</li><li>
Assist with warehouse and office duties as needed</li><li>
Other duties as assigned</li></ul> 
Qualifications:<ul><li>
Proficient in Microsoft Office products, including Outlook and Excel.</li><li>
Good knowledge of the geographical area</li><li>
Strong communication and customer service skills</li><li>
Ability to multi-task</li><li>
Previous experience in telephone and dispatch operations preferred</li><li>
Must work effectively in a team environment</li></ul> 
Scope Data:<ul><li>
Works under general supervision</li><li>
Accountable for individual accuracy.</li><li>
Shared responsibility for outgoing inventory</li></ul> 
Work Environment:<ul><li>
Office environment but is also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals.</li><li>
Specific vision abilities include close vision, depth perception and ability to adjust focus.</li><li>
Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.</li><li>
Ability to sustain extended periods of sitting, occasional standing and walking throughout the day</li><li>
Prolonged use of personal computer and telephone</li><li>
Use of PPE may be required</li><li>
Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lifting up to 75lbs</li></ul>
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.</div>

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