Urwah Admin

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title:</b> Technical Support Engineer</p><p><b>
Job Purpose:
</b></p><p>The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions</p><p><b>
Qualification:</b> Graduation</p><p><b>
Certification:</b>
</p><ul><li>Microsoft Certifications:</li></ul><ul><li>
MS‑102: Microsoft 365 Administrator
</li><li>MS‑700: Teams Administrator Associate
</li><li>AZ‑104: Azure Administrator
</li><li>Exchange Server certification (legacy)
</li></ul><p><b>Experience:</b> 8 - 10 Years</p><p><b>
Responsibilities:</b></p><p>
Advanced Office 365 &amp; Exchange Administration
</p><ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul><p>L3 Escalations &amp; Complex Issue Resolution
</p><p>Handle top‑tier escalations across:
</p><ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><p>Monitoring, Optimization &amp; Problem Management
</p><ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul><p>Security, Governance &amp; Compliance Leadership
</p><p>Drive implementation of advanced M365 security measures:
</p><ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul><p>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
</p><p>Migrations, Upgrades &amp; Enterprise Projects
</p><ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul><p>Technical Leadership &amp; Documentation
</p><ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.
</li></ul><p><b>Mandatory</b></p><ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div>

Technical Support Engineer

<div><div><div><div><div>Technical Support</div></div><div><div>
Abu Dhabi</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title</b>: Technical Specialist &ndash; IT Asset &amp; Patch Management Engineer</p><p><b>
Job Purpose: </b>Responsible for managing the lifecycle of IT assets within an organization. This includes tracking, inventorying, deploying, and retiring IT equipment to ensure optimal utilization and compliance with organizational policies.</p><p><b>
Qualification:</b> Bachelor&rsquo;s degree with knowledge of IT</p><p><b>
Certification:</b> Mandatory knowledge of Microsoft products and ITIL Processes</p><p><b>
Experience</b>: 2-3 Years</p><p><b>
Responsibilities:
</b></p><ul><li>Conduct regular audits to accurately track and document all IT assets.
</li><li>Maintain a comprehensive asset database, including hardware, software, and peripherals.
</li><li>Update asset information as needed, such as changes in ownership or status.
</li><li>Coordinate the deployment of new IT equipment, ensuring proper configuration and setup.
</li><li>Provide technical guidance to users on the use of new assets.
</li><li>Manage the retirement process for obsolete or end-of-life IT assets.
</li><li>Ensure proper disposal of assets in accordance with environmental regulations and data security policies.
</li><li>Develop and implement a workstation patch management strategy.
</li><li>Coordinate the deployment of critical patches and updates.
</li><li>Test patches in a controlled environment before deployment to minimize risks.
</li><li>Monitor patch deployment status and address any issues.
</li><li>Develop and implement asset management policies and procedures.
</li><li>Ensure compliance with internal and external regulations related to asset management.
</li><li>Manage relationships with vendors for hardware and software purchases.
</li><li>Co-ordinate/follow-up with supplier and ensure timely delivery of assets.
</li><li>Generate regular reports on asset utilization, compliance, and costs.
</li><li>Assist with internal and external audits related to IT assets.
</li></ul><p><b>Mandatory:</b></p><ul><li>
ITIL certification (Foundation level or higher).
</li><li>Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
</li><li>Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
</li><li>Experience with Active Directory, Exchange, and Office 365.
</li><li>The Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.
</li><li>The role may involve working outside of regular business hours to support critical systems.
</li><li>A strong commitment to continuous learning and professional development is essential.
</li><li>Ability to explain technical concepts in a clear and understandable manner to non-technical users.
</li><li>Effective listening skills to accurately understand user problems and concerns.
</li><li>Patience and empathy to deal with frustrated or anxious users.
</li><li>Ability to build rapport and trust with end-users.
</li><li>Ability to work effectively as part of a team, collaborating with other IT professionals.
</li><li>Willingness to share knowledge and assist colleagues.
</li><li>Ability to adapt to changing priorities and work environments.
</li><li>Openness to learning new technologies and processes</li></ul></div></div><p></p>

Technical Specialist – IT Asset & Patch Management Engineer

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title:</b> Senior Technical Support Engineer Microsoft 365 Office</p><p><b>
Job Purpose:
</b></p><p>The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides <b>Tier</b>‑<b>3 escalation support</b>, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a <b>technical SME (Subject Matter Expert)</b> and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions.</p><p><b>
Qualification: </b>Graduation</p><p><b>
Certification: </b>Microsoft Certifications (MS‑102: Microsoft 365 Administrator, MS‑700: Teams Administrator Associate, AZ‑104: Azure Administrator ,Exchange Server certification (legacy))</p><p><b>
Experience: </b>8 &ndash; 10 Years</p><p><b>
Reponsibilities:
</b></p><p><b>Advanced Office 365 &amp; Exchange Administration</b>
</p><ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize <b>hybrid Exchange environments</b> (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including <b>Hybrid Configuration Wizard (HCW), OAuth, connectors, federation</b>, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul><p><b>L3 Escalations &amp; Complex Issue Resolution</b>
</p><p>Handle top‑tier escalations across:
</p><ul><li><b>Exchange On</b>‑<b>Prem</b> mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><p><b>Monitoring, Optimization &amp; Problem Management</b>
</p><ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul><p><b>Security, Governance &amp; Compliance Leadership</b>
</p><p>Drive implementation of advanced M365 security measures:
</p><ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul><p>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
</p><p><b>Migrations, Upgrades &amp; Enterprise Projects</b>
</p><ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul><p><b>Technical Leadership &amp; Documentation</b>
</p><ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.</li></ul><p><b>
Mandatory:</b></p><ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div><p></p>

Senior Technical Support Engineer: Microsoft 365

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title:</b> Senior Technical Support Engineer</p><p><b>
Job Purpose:
</b></p><p>The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions</p><p><b>
Qualification: </b>Graduation</p><p><b>
Certification:
</b></p><ul><li>Microsoft Certifications:</li><li>
MS‑102: Microsoft 365 Administrator
</li><li>MS‑700: Teams Administrator Associate
</li><li>AZ‑104: Azure Administrator
</li><li>Exchange Server certification (legacy)</li></ul><p><b>
Experience: </b>8 - 10 Years</p><p><b>
Responsibilities:</b></p><p>
Advanced Office 365 &amp; Exchange Administration
</p><ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul><p></p><p>L3 Escalations &amp; Complex Issue Resolution
</p><p>Handle top‑tier escalations across:
</p><ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><div></div><p>Monitoring, Optimization &amp; Problem Management
</p><ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul><p></p><p>Security, Governance &amp; Compliance Leadership
</p><p>Drive implementation of advanced M365 security measures:
</p><ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul><p>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
</p><div></div><p>Migrations, Upgrades &amp; Enterprise Projects
</p><ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul><p>Technical Leadership &amp; Documentation
</p><ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.
</li></ul><p><b>Mandatory:</b></p><ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div><p></p>

Senior Technical Support Engineer

Join Intertec Systems and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Intertec Systems

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Technical Support Engineer

Technical Specialist – IT Asset & Patch Management Engineer

Senior Technical Support Engineer: Microsoft 365

Senior Technical Support Engineer